施設からの眺望

ハイツ ホテルの口コミ

3 out of 5
ハイツ ホテル
Yeates Road, Portland, England

口コミ

8.4

とても良い

評価 10 - 517 件の口コミ中 218 件が非常に良い" "
評価 8 - 517 件の口コミ中 187 件が良い" "
評価 6 - 517 件の口コミ中 78 件が普通" "
評価 4 - 517 件の口コミ中 23 件が不満" "
評価 2 - 517 件の口コミ中 11 件が非常に不満" "

8.8/10

清潔度

9.0/10

スタッフとサービス

7.8/10

設備とサービス

7.8/10

施設のコンディションと設備

8.0/10

環境への配慮

口コミ

8/10 (良い)

宿泊されたお客様

良かった点 : スタッフとサービス
高台にあるのでレストランからの眺めは素晴らしいです。 宿の人の対応はとても良かったと思います。 部屋の設備はちょっとだけ老朽化が見られました。 唯一残念だったのが枕が臭ったことです。 それ以外は良かったと思います。
2018 年 7 月に 1 泊滞在
Mikeからの返信 (投稿日 : 2018 年 7 月 21 日)
ご意見ありがとうございました。フィードバックをいただきありがとうございます。

10/10 (非常に良い)

Stephen

カップルで旅行
良かった点 : 清潔度、スタッフとサービス
Stayed for one night, would have happily have stayed longer 🙂
2024 年 5 月に 1 泊滞在
Guest Relationsからの返信 (投稿日 : 2024 年 5 月 28 日)
Thanks for your comments, we appreciate your feedback.

8/10 (良い)

Geoffrey

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Rooms a are little bit dated , but the restaurant food is excellent and good value for money.
2024 年 5 月に 4 泊滞在
Guest Relationsからの返信 (投稿日 : 2024 年 5 月 21 日)
Thanks for your comments, we appreciate your feedback.

8/10 (良い)

Aaron

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Great hub for a visit to Portland. Good food, beautiful views and the staff were extremely pleasant. Would visit again.
2024 年 5 月に 1 泊滞在
Guest Relationsからの返信 (投稿日 : 2024 年 5 月 18 日)
Thanks for your comments, we appreciate your feedback.

8/10 (良い)

Dave

良かった点 : スタッフとサービス、施設のコンディションと設備
2024 年 5 月に 1 泊滞在
Guest Relationsからの返信 (投稿日 : 2024 年 5 月 17 日)
Thanks for your score. We hope to welcome you again soon.

10/10 (非常に良い)

Ann

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Tne property is clean and the staff are very welcoming and friendly. The views from the bar are amazing.
2024 年 5 月に 1 泊滞在
Guest Relationsからの返信 (投稿日 : 2024 年 5 月 12 日)
Thanks for your comments, please come and stay again soon.

6/10 (普通)

Gareth

良かった点 : スタッフとサービス
気になった点 : 清潔度、施設のコンディションと設備
Cleanliness of rooms was not the best at all. Internet service was very weak. Property could do with an uplift for sure. Staff were friendly and were a definate plus. Are has spectacular views. Not a bad location in general. So a mixed bag all in all.
2024 年 5 月に 2 泊滞在
Guest Relationsからの返信 (投稿日 : 2024 年 5 月 11 日)
Thank you for your comments. We strive to exceed our guests' expectations, with this occasion being no exception. We're sorry if we weren't able to acheive this during your stay and hope you'll not be deterred from staying again in the future. We have passed your comments to our housekeeping team for their attention.

10/10 (非常に良い)

Bryan

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
View from the bedroom. Over looking car park.
2024 年 4 月に 2 泊滞在
Guest Relationsからの返信 (投稿日 : 2024 年 5 月 1 日)
Thanks for your comments. We hope to welcome you back soon.

10/10 (非常に良い)

David

良かった点 : 清潔度、スタッフとサービス
2024 年 4 月に 2 泊滞在
Guest Relationsからの返信 (投稿日 : 2024 年 4 月 19 日)
Thank you for staying with us. We look forward to welcoming you back soon.

8/10 (良い)

Monika

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 4 月に 2 泊滞在
Guest Relationsからの返信 (投稿日 : 2024 年 4 月 19 日)
Thank you for staying with us. We look forward to welcoming you back soon.

6/10 (普通)

Mark

2024 年 3 月に 6 泊滞在
Guest Relationsからの返信 (投稿日 : 2024 年 4 月 23 日)
Thanks for your comments, we appreciate your feedback.

2/10 (非常に不満)

Alan

気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 3 月に 1 泊滞在
Guest Relationsからの返信 (投稿日 : 2024 年 4 月 7 日)
We're sorry you graded us with only 1 point. We'd like to know what we could've done better. We hope to hear from you in due course.

10/10 (非常に良い)

Mark

カップルで旅行
良かった点 : 設備とサービス
Excellent stay clean stay amazing great experience I will return
2024 年 3 月に 2 泊滞在
Guest Relationsからの返信 (投稿日 : 2024 年 4 月 7 日)
Thanks for your comments, please book again soon!

8/10 (良い)

Ash

グループ旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
The hotel is in a great location, with amazing views. The staff were really helpful and friendly, and the breakfast was really good. Hotel is a little bit old style, but clean and quiet. Well worth staying here if you’re thinking about touring the isle of Portland.
2024 年 3 月に 1 泊滞在
Guest Relationsからの返信 (投稿日 : 2024 年 4 月 7 日)
Thanks for your comments, we appreciate your feedback.

8/10 (良い)

Andrea

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
A different location!
My family moved to Portland last year so during the Winter months when my husband is working I travel to Portland with my Aunty. We normally stay at the Admiralty but we decided that we would try the Heights. We found the Heights to be more organised with a 24 hour reception and good service but we were a little disappointed with the room that we were put in as we did not have a sea view nothing compared to our view from the Admiralty. We found the room slightly smaller as well and although the ensuite was better we were disappointed with having no toiletries other than a shower gel/hair wash on the wall and one soap. We also found the towels were quite small especially what was meant to be a bath towel. The service at breakfast was great as was the breakfast there was a good choice of continental and cooked. Would we re-visit? Im not sure...it would depend on the price comparison for the two hotels at the time we would look at visiting.
2024 年 2 月に 2 泊滞在
Guest Relationsからの返信 (投稿日 : 2024 年 2 月 14 日)
Thanks for your comments, we appreciate your feedback. We'd have only been too pleased to provide larger towels on request. Please make sure you book direct by making contact directly. The best rates are secured this way. See you soon.

8/10 (良い)

Peter

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Great views . Nice staff decent rooms.
Very comfortable bed. The waitress serving me dinner was exceptional. The room was a little old fashioned with dark woods everywhere. But quiet and comfortable.
2023 年 12 月に 1 泊滞在
Guest Relationsからの返信 (投稿日 : 2024 年 1 月 11 日)
Thank you for your comments, we appreciate your feedback.

8/10 (良い)

David

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Comfortable stay
A very friendly and comfortable hotel, well positioned for visits
2023 年 11 月に 2 泊滞在
Guest Relationsからの返信 (投稿日 : 2023 年 12 月 6 日)
Thanks for your comments, please do stay with us again soon.

10/10 (非常に良い)

Clive

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Had an amazing couple of nights over bonfire weekend, room was very clean, very good size too, only criticism would be the size of the TV (not that we generally watch TV, and just find it easier to use our laptops for films, YouTube etc.) Had an amazing meal in the restaurant while being able to see the various fireworks that were going off in the distance, not the cheapest meal we've ever had, however we did have a bottle of wine with our meal, it was one of the best meals we have ever had, so felt it was good value, and there's obviously a small tax for the gorgeous views. Breakfast was included in the price and was also very well cooked too, there was a small choice of continental breakfast items too, but I'm always going to go for a cooked breakfast if there's a choice. Overall I have no issues in recommending the heights, yes it's a little bit on the expensive side for a three star hotel, but as mentioned before, those views from the restaurant are simply beautiful and worth the price paid
2023 年 11 月に 2 泊滞在
Guest Relationsからの返信 (投稿日 : 2023 年 11 月 7 日)
Thank you for your comments, we appreciate your feedback.

10/10 (非常に良い)

Graham

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Lovely food and service from check in to check out. Reception staff, bar and waiting staff all kind attentive and friendly. Rooms a little dated, but very clean and overall comfortable.
2023 年 10 月に 1 泊滞在
Guest Relationsからの返信 (投稿日 : 2023 年 11 月 4 日)
Thank you for your comments, we appreciate your feedback.

10/10 (非常に良い)

Neil

良かった点 : 清潔度、スタッフとサービス
気になった点 : 施設のコンディションと設備
October Portland weekend
Room was very dated and basic as was a lot of the hotel. Although very friendly and welcoming were the staff. Evening meal options were a little life’s in my opinion. Otherwise hotel is in an amazing location.
2023 年 10 月に 2 泊滞在
Guest Relationsからの返信 (投稿日 : 2023 年 10 月 27 日)
Thanks for your comments. Whilst the hotel was built some time ago, we have kept all facilities up to date. We hope you'll not be deterred from staying with us again soon.

10/10 (非常に良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 9 月に 1 泊滞在
Guest Relationsからの返信 (投稿日 : 2023 年 9 月 24 日)
Thanks for your score - please come and stay again soon!

6/10 (普通)

Louis

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2023 年 9 月に 1 泊滞在
Guest Relationsからの返信 (投稿日 : 2023 年 9 月 12 日)
Sorry you scored us so low :( We hope you'll reach out and let us know what we could've done better.

10/10 (非常に良い)

Sylvia

2023 年 8 月に 3 泊滞在
Guest Relationsからの返信 (投稿日 : 2023 年 9 月 1 日)
Thanks for your score, we hope to welcome you back soon.

10/10 (非常に良い)

rachel

2023 年 8 月に 2 泊滞在
Guest Relationsからの返信 (投稿日 : 2023 年 9 月 7 日)
Thanks for your rating, we hope to welcome you back soon.

10/10 (非常に良い)

Leah

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Stunning views. Area is a bit isolated so we struggled to find variety within walking distance for dinner. The hotel does dinner but was out of our price range. Room is clean and comfortable. Room was larger than expected. Good quality breakfast with variety of items to choose from. Lots of parking. No lift to upstairs rooms.
2023 年 8 月に 3 泊滞在
Guest Relationsからの返信 (投稿日 : 2023 年 8 月 26 日)
Thank you for your comments - we appreciate your feedback. We do have a lift, and are sorry you missed it. We look forward to welcoming you back soon.

4/10 (不満)

Jane

気になった点 : スタッフとサービス
Break away
Just that the view is amazing. But the service was terrible.
2023 年 8 月に 2 泊滞在
Guest Relationsからの返信 (投稿日 : 2023 年 8 月 22 日)
We're sorry that we didn't quite achieve our usual high standards. We strive to exceed our guests' expectations. We hope you brought any concerns to our attention, since this would've enabled a swift resolution to any issues. Please feel free to reach out to us directly, if you would like to tell us more.

10/10 (非常に良い)

Richard

家族旅行
良かった点 : 設備とサービス
Fabulous base for walking around Portland Bill and Jurassic coastline
2023 年 8 月に 4 泊滞在
Guest Relationsからの返信 (投稿日 : 2023 年 8 月 21 日)
Thanks for staying with us, we're delighted your stay was an enjoyable one, and look forward to welcoming you back soon.

10/10 (非常に良い)

John

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
There's is nothing not to dislike. The first thing you get is a Lovely welcome. And the rest just falls in place. I will Recommend you to anyone who wants to have time away for a couple of days. Thank you.
2023 年 8 月に 3 泊滞在
Guest Relationsからの返信 (投稿日 : 2023 年 8 月 21 日)
Thanks for staying with us, we're delighted your stay was an enjoyable one, and look forward to welcoming you back soon.

10/10 (非常に良い)

CONNIE

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Great hotel in good location, Staff amazing.
Great views, ALL staff were amazing welcoming and very friendly. Great food and drinks, room was large, warm,cosy, great size bed soft and fluffy pillows, good size bathroom hot shower over bath. very clean. everything you want from a hotel will definitely be returning.
2023 年 8 月に 2 泊滞在
Guest Relationsからの返信 (投稿日 : 2023 年 8 月 8 日)
Thanks for your kind comments - we appreciate your feedback.

8/10 (良い)

Marie-france

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス
Could have had a better stocked bar. But everything else was great! Especially the staff.
2023 年 7 月に 1 泊滞在
Guest Relationsからの返信 (投稿日 : 2023 年 7 月 30 日)
Thanks for your comments, we appreciate your feedback.

10/10 (非常に良い)

Kevin

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
The food and staff in the restaurant were brilliant.
2023 年 7 月に 3 泊滞在
Guest Relationsからの返信 (投稿日 : 2023 年 7 月 26 日)
Thank you for your kind comments - we appreciate your feedback. Please come and stay again soon.

10/10 (非常に良い)

Mrs S

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Hotel in great position for doing the costal walk, regular buses into Weymouth. Staff very friendly and helpful. Excellent food with fantastic panoramic views of Chelsie Beach and across to Weymouth bay from dinning area.
2023 年 7 月に 3 泊滞在
Guest Relationsからの返信 (投稿日 : 2023 年 7 月 25 日)
Thank you for your kind comments - please be sure to book again soon!

8/10 (良い)

Gary

カップルで旅行
良かった点 : 清潔度、スタッフとサービス
Fabulous location.Great views from the bar and restaurant overlooking the bay.Staff were great and very welcoming.Food was good but expensive for the type of food served.The rooms and public spaces could so with a refresh.On the whole a great place to visit with plenty to do and see.Would definitely sysy again.
2023 年 7 月に 7 泊滞在
Guest Relationsからの返信 (投稿日 : 2023 年 7 月 22 日)
Thank you for your comments. Unfortunately, wholesale prices have all risen in recent months. If the food quality was not to our usual high standard, we’d have been only too pleased to rectify this at the time of dining. But our prices are not hidden, and on show before guests dine.Sadly, all hospitality businesses are on a recovery route and we try hard to make sure our guests receive value for money wherever possible. We’re sorry if you feel this wasn’t achieved during your stay. Nonetheless, you may be interested to learn that we have taken on-board your comments. We are working with Chef to identify more affordable options for guests, but cannot compromise on quality. Be sure to keep in touch and take a look at our new menu(s) coming soon. We hope you’ll see something to suit your taste in due course. I do hope you won’t be deterred from staying with us again, as we look forward to welcoming you back in due course.Thanks again for your feedback, we do appreciate it.

10/10 (非常に良い)

Gary

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Good food & service, stunning view
Excellent service & food. All the staff were very nice & it felt very comfortable to be there. My only slight thing was that the decor in the bedroom was a little tired but it would definitely not put me off from staying again. The staff were attentive & friendly, the food was excellent & the view from the restaurant was stunning
2023 年 7 月に 1 泊滞在
Guest Relationsからの返信 (投稿日 : 2023 年 7 月 22 日)
Thank you for your comments, we appreciate your feedback.

10/10 (非常に良い)

wally

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Staff very friendly
2023 年 7 月に 1 泊滞在
Guest Relationsからの返信 (投稿日 : 2023 年 7 月 22 日)
Thank you for the score - we hope to see you again soon.

10/10 (非常に良い)

Linda

カップルで旅行, 家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
We really enjoyed our stay. Staff all brilliant. Breakfast delicious. Room clean and spacious. Little tired in places. Unbeatable views.
2023 年 7 月に 1 泊滞在
Guest Relationsからの返信 (投稿日 : 2023 年 7 月 22 日)
Thanks for the score, we hope we can welcome you back soon.

4/10 (不満)

Joanne

家族旅行
良かった点 : スタッフとサービス
気になった点 : 清潔度、施設のコンディションと設備
Expensive for the quality of the hotel.
Guest Relationsからの返信 (投稿日 : 2023 年 7 月 10 日)
We're sorry that things weren't quite to your liking. Please don't hesitate to make contact with us directly, to see if we can elevate our standards. We look forward to hearing from you.

8/10 (良い)

David

良かった点 : 清潔度、スタッフとサービス、客室の快適度
Pleasant hotel with amazing views.
Our room was comfortable and quiet and very clean. We had tea making facilities and a table and 2 chairs. Plenty of hanging space and bedside cabinets. The furniture and decor was a little dated but it had charging points for mobile phones and a television and free wi fi.
2023 年 7 月に 3 泊滞在
Guest Relationsからの返信 (投稿日 : 2023 年 7 月 10 日)
Thank you for your comments, we appreciate your feedback. We look forward to seeing you again soon.

10/10 (非常に良い)

David

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Enjoyed our stay. Very friendly and helpful staff. Amazing views.
2023 年 7 月に 2 泊滞在
Guest Relationsからの返信 (投稿日 : 2023 年 7 月 10 日)
Thanks for your comments, we appreciate your feedback.

10/10 (非常に良い)

s.l.

2023 年 7 月に 3 泊滞在
Guest Relationsからの返信 (投稿日 : 2023 年 7 月 8 日)
Thank you for your scoring, we appreciate it and hope to welcome you back soon.

8/10 (良い)

margaret

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
The views from the grounds and dining areas were amazing. Our room was comfortable, though the bed a little hard for our liking.
2023 年 7 月に 4 泊滞在
Guest Relationsからの返信 (投稿日 : 2023 年 7 月 5 日)
Thank you for your comments, we appreciate your feedback.

10/10 (非常に良い)

Diane

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Staff were really helpful,and very cheerful 😊
2023 年 6 月に 4 泊滞在
Guest Relationsからの返信 (投稿日 : 2023 年 7 月 5 日)
Thanks for your comments, we appreciate your feedback. Please don't forget to book again soon.

10/10 (非常に良い)

Helen

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Lovely hotel and really friendly staff. Views are amazing. Noice from other rooms ex loud TV, can impact on your sleep if you're a light sleeper.
2023 年 6 月に 2 泊滞在
Guest Relationsからの返信 (投稿日 : 2023 年 7 月 4 日)
Thanks for your comments, we appreciate your feedback.

8/10 (良い)

peter

2023 年 7 月に 1 泊滞在
Guest Relationsからの返信 (投稿日 : 2023 年 7 月 4 日)
Thank you for your score, we look forward to welcoming you back soon.

10/10 (非常に良い)

Jayne

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2023 年 6 月に 3 泊滞在
Guest Relationsからの返信 (投稿日 : 2023 年 7 月 4 日)
Thanks for your score - we hope to welcome you again soon.

10/10 (非常に良い)

Richard

グループ旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Nice friendly hotel with a great view.
The views are fantastic provided there is no mist or fog. The hotel staff are always very friendly and welcoming. And The View Cafe serves some of the biggest cake portions I've ever encountered. My only disappointment this time was the placement of a flag advertising ice cream right in from of the Olympic rings.
2023 年 6 月に 2 泊滞在
Guest Relationsからの返信 (投稿日 : 2023 年 6 月 22 日)
Thank you for your comments, we appreciate your feedback. Please be sure to stay again as soon as you can. We look forward to seeing you.

8/10 (良い)

Nicola

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
This was a good hotel for us to use, hubby was on a dive trip and I was sightseeing.
2023 年 6 月に 2 泊滞在
Guest Relationsからの返信 (投稿日 : 2023 年 6 月 12 日)
Thanks for your comments, please stay again soon.

10/10 (非常に良い)

Barry

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Stunning location and views from the hotel. Friendly and helpful staff
2023 年 6 月に 1 泊滞在
Guest Relationsからの返信 (投稿日 : 2023 年 6 月 7 日)
Thanks for your comments, please book again soon.

6/10 (普通)

Bragging

良かった点 : スタッフとサービス
Stunning location with great views down towards the rest of Portland and into Weymouth. My only main problem with this hotel was the food. On my first night I booked into the on site bistro, where I was disappointed to find I could only sit inside not outside. This despite the hotel advertising that you could 'enjoy dinner outside on our terrace at our restaurant soaking in the views'. I then had a starter of mussels, which whilst okay the rest either had broken shells or had mussels that were completely closed. It is common knowledge that if you discover closed shells whilst cooking mussels, you do not serve them! Same case with broken ones. I then had for my main a crab linguine. For £25 you'd expect this to be more then decent. However as soon as I started eating it, I realised the pasta had been undercooked. It was stodgy, chewy, almost to the point of unpleasant and it was also a big portion. All in all not very good considering the place is in a seaside town.
Guest Relationsからの返信 (投稿日 : 2023 年 6 月 7 日)
Thank you for your feedback. We're sorry to learn of some issues with your dining experience. We're always keen to rectify any concerns at the time of dining, to allow us to resolve matters immediately. We're sorry if this was not an opportunity we were offered. We will pass your comments to chef, and hope this will not deter you from staying with us again in the future.

10/10 (非常に良い)

Adrian

カップルで旅行
良かった点 : 清潔度、施設のコンディションと設備
Not one to post many reviews but this place was so professional and efficient I had to let you know how good it was.
2023 年 5 月に 1 泊滞在
Guest Relationsからの返信 (投稿日 : 2023 年 6 月 2 日)
Thanks for your comments, we appreciate your feedback. When would you like to stay again? We look forward to welcoming you.