Port of Palm Beach

Pros: -Spa was outstanding but very expensive. Some of the best massages we have ever received. -The room was clean and modern. -The partial ocean view was lovely. -Food was good, but options were few. -The pool was very nice. -The beach area was excellent and swimming was great. -Were accommodating to younger children who visited us while we were there - although I would say this was not designed for large families. Less than ideal: -The drinks were very expensive and mediocre for the price. -The service at pool and beach was very slow. We waited 3 hours for a simple order of pizza and and 4 hours to finally get a drink we ordered at 11:30 that morning. The server apologized several times but still could not manage to remember to bring it. It seemed like the beach staff were disconnected from the hotel staff. -Some of the beach and pool staff were rather juvenile and lacked professionalism - one beach staff member walked up behind my 5 year old grandson and tried to scare him. It was bizarre and unneccessary. -The hotel smelled like an Indian ashram - which is definitely an odor that one must become accustomed to. We found it too intense in the lobby and food areas. A pleasant stay in an above average spa resort hotel that still needs to work on its quality of service, communication, and staff.

I chose The Brazilian Court Hotel for a quiet night away from home because of its charm, reputation, and beautiful location and in many ways, it does deliver on that. The property is lovely and has classic Palm Beach character. I did receive a room upgrade, and staff were polite and responsive. The location is excellent and truly one of the hotel’s highlights. Unfortunately, the in-room experience was very disappointing for a hotel at this price point. The air conditioner did not work properly. Despite setting the thermostat to 65°F, the room temperature never dropped below 73°F. I woke up around 3 a.m. uncomfortable and sweaty and had a restless night. Maintenance addressed the issue around 7 a.m., but by then the night was already lost. Additionally, there was no hot water for a morning shower. For a room costing approximately $900 per night, basic comfort such as climate control and hot water should be guaranteed. The hotel did offer a $200 discount, which I appreciate. However, the purpose of this stay was rest and relaxation, and unfortunately, that was not achieved. While the property has charm and a beautiful setting, this stay did not feel like a luxury experience or worth the price paid.

Clean, staff & pool