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マントラ ヘリテージの口コミ

4 out of 5
マントラ ヘリテージ
16 Warner Street, Port Douglas, QLD

口コミ

8.2

とても良い

評価 10 - 310 件の口コミ中 112 件が非常に良い" "
評価 8 - 310 件の口コミ中 121 件が良い" "
評価 6 - 310 件の口コミ中 48 件が普通" "
評価 4 - 310 件の口コミ中 25 件が不満" "
評価 2 - 310 件の口コミ中 4 件が非常に不満" "

7.8/10

清潔度

8.4/10

スタッフとサービス

8.0/10

設備とサービス

7.8/10

施設のコンディションと設備

7.8/10

環境への配慮

口コミ

8/10 (良い)

Yoshiaki

2023 年 7 月に 3 泊滞在
MHからの返信 (投稿日 : 2023 年 9 月 20 日)
Dear Yoshiaki,We very much appreciate your comments regarding your stay at the Mantra Heritage Port Douglas. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,

8/10 (良い)

t、osaka

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
バーベキュー設備無料使い放題。隣のスーパーで売っているオージービーフを堪能できます。
2018 年 11 月に 2 泊滞在
Robyn & Teamからの返信 (投稿日 : 2018 年 11 月 20 日)
Dear t, Thank you for taking the time to leave your comments during your recent stay at Mantra Heritage in Port Douglas. We are delighted that you enjoyed our fantastic BBQ area and had delicious local produce from Port Douglas. すぐにもう一度あなたを歓迎することを願っています！ Kind Regards, Robyn Buick Hotel Manager

10/10 (非常に良い)

ＭＡＹＡ

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
お部屋からプールにＩＮ　広々快適なホテル
３名で宿泊しました。お部屋は２つをコネクティングして使用させていただきました。キッチネット付きで何よりベランダからプールにそのまま入れるつくりは、みんな大喜び。快適に過ごさせていただきました。 スタッフさんもフレンドリーでオプショナルツアーの手配や、忘れ物の対処までとても親切にしてくれました。 フロントデスクは朝８時から６時までなので、チェックインより早く到着の際はお気を付けください。

10/10 (非常に良い)

DAISAKU、日本

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
リラックスできました
夏休み、家族で４泊しました。 フロントの方もとても感じがよく、親切でした。 ワンベッドルームデラックスに滞在しましたが、部屋の広さも十分でバルコニーも二ヵ所あり、キッチンも使いやすく快適でした。 ただ、デュアルキータイプの部屋のため、ドアを開けると２つまたドアがあり、鍵も明けずらかったことと、デュアルキーのもうひとつの部屋にも宿泊している方がいて、１つ目のドアを開けたところでバッティングし驚きました。 あとは立地もよくプールも素敵でリラックスさせていただきました。

8/10 (良い)

宿泊されたお客様

良かった点 : 客室の快適度
広くて快適
今回は、ダブルベッドルームに泊まりました。ひとつの部屋かと思っていましたが1401.1402号室をつなげているのでダブルベッドルームです。 これがかなり良かった。 それぞれ違う部屋を楽しめました。眺望、インテリア、設備がそれぞれ違うのでかなり贅沢感を味わえました。 キッチンとバーベキュー施設もあるのでほとんど夕食は部屋で食べました。快適すぎて住みたいくらいでした。 いくつか細かいところで気になったところは、ベランダのジャグジーのお湯の出るのがかなり細くはいれるようになるまでかなり時間がかかることと、同じくそこのベランダに網戸が無く夜中にかが入ってきたことくらいでしょうか。 今回この部屋に泊まれてよかったと思います。

8/10 (良い)

Joanne、Hope Vale

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great location
2024 年 3 月に 3 泊滞在
Mantra Heritageからの返信 (投稿日 : 2024 年 4 月 12 日)
Thanks for your wonderful review.

10/10 (非常に良い)

Peter

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 1 月に 1 泊滞在
Darciからの返信 (投稿日 : 2024 年 2 月 1 日)
We appreciate your feedback and are delighted to hear that you were happy with your stay,See you next time :)

10/10 (非常に良い)

Mary-Anne

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great place to stay
2024 年 1 月に 8 泊滞在
Darciからの返信 (投稿日 : 2024 年 2 月 1 日)
We are thrilled to hear that you emjoyed your time here at Mantra Heritage.We look forward to seeing you next time :)

8/10 (良い)

Kylie

2024 年 1 月に 1 泊滞在
Mantra Heritageからの返信 (投稿日 : 2024 年 3 月 15 日)
Thanks for your honset feedback Kylie,We hope to welcome you back soon.Mantra Heritage Team

2/10 (非常に不満)

Kylie

2024 年 1 月に 1 泊滞在
Darciからの返信 (投稿日 : 2024 年 2 月 1 日)
We are sorry to hear that you weren't pleased with your stay. We take this time to look at what we can do further to improve your rating next time. We appreciate your feedback :)

10/10 (非常に良い)

helen

2023 年 12 月に 1 泊滞在
Darciからの返信 (投稿日 : 2024 年 2 月 1 日)
We are so very pleased to hear that you emjoyed your stay here at Mantra Heritage. Thanks for the 5 star rating.We look forward to seeing you again in the future :)

6/10 (普通)

Paul

カップルで旅行
良かった点 : 清潔度、設備とサービス
気になった点 : スタッフとサービス
Excellent location for bars/restaurants. Useless lift does not give access to all floors, rooms at back of property are very noisy. Lorikeets will wake you all night and then freezer truck sits outside rear for an hour from about 5:45am, oh! and the only day we could lay in they had maintenance going on in room next door . Great if you dont like to sleep.
2023 年 11 月に 4 泊滞在

10/10 (非常に良い)

Mark William

家族旅行, 小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Excellent location and beautiful pool
2023 年 11 月に 3 泊滞在
Brad C.からの返信 (投稿日 : 2023 年 11 月 23 日)
Hi Mark,Thank you for your review from your recent stay at Mantra Heritage. It is pleasing to read you enjoyed the location and the beautiful pools. We look forward to your return in the near future.Kind Regards,

8/10 (良い)

Matthew

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great service from the staff. Rooms were clean. The property is very relaxing and a great spot to stay.
2023 年 10 月に 3 泊滞在
Mantra Heritage Teamからの返信 (投稿日 : 2023 年 10 月 27 日)
Hi Matthew,Thank you for taking the time to review your recent stay at Mantra Heritage in Port Douglas. Glad to read that you enjoyed your time and had a relaxing holiday. See you next time.Sincerely

2/10 (非常に不満)

宿泊されたお客様

出張
良かった点 : スタッフとサービス
気になった点 : 清潔度、施設のコンディションと設備、客室の快適度
2023 年 9 月に 2 泊滞在
Bradからの返信 (投稿日 : 2023 年 10 月 27 日)
Dear Anonymous,It appears as though your stay was not as memorable as we would have hoped. Please feel free to contact the hotel directly if you wish to discuss any aspect of you recent stay.

8/10 (良い)

Matthew

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス
Nice and close to everything
2023 年 9 月に 4 泊滞在
Bradからの返信 (投稿日 : 2023 年 10 月 27 日)
Hi Matthew,Thank you for providing feedback from your recent stay at Mantra in the Village. Location of the hotel is perfect, right in town, but also away from some of the hustle and bustle of the Pubs and Cafes. We look forward to welcoming you back soon.Kind Regards,

10/10 (非常に良い)

david

2023 年 9 月に 1 泊滞在
Bradからの返信 (投稿日 : 2023 年 10 月 27 日)
Hi David,Thank you for the 10 out 10 for your recent stay at Mantra in the Village. We look forward to your return in the near future for another memorable experience.

4/10 (不満)

Katie

良かった点 : スタッフとサービス
気になった点 : 清潔度、施設のコンディションと設備、客室の快適度
Hazardous
Definitely not worth the premium price. We paid for a private swim up suite and found a small, dirty, unappealing pool which was completely overlooked from the back of a small shopping centre. The suites are in a seperate part from the hotel, attached to the shopping centre. Access was from a dank basement shared with store cupboards and shopping centre toilets. Other issues included mould (all over the bathroom) an useable kitchen with sticky surfaces and to get into the shower, you need to step over a knee high wall in the bathroom. Certainly not suitable if you're not agile. I'm tall and fairly flexible and have bruises and cuts on my knees from it. The entire hotel is also a maze of stairs, so wouldn't recommend if you have lots of luggage!
2023 年 9 月に 4 泊滞在
MHからの返信 (投稿日 : 2023 年 9 月 20 日)
Dear Katie,Thank you for taking the time to tell us about your experience at the Mantra Heritage Port Douglas. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Mantra, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,

10/10 (非常に良い)

Wendy

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Loved the position and unit , big verandah area and swim out
2023 年 9 月に 5 泊滞在
Mantra Heritageからの返信 (投稿日 : 2023 年 9 月 20 日)
Dear Wendy,We very much appreciate your comments regarding your stay at the Mantra Heritage Port Douglas. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,

10/10 (非常に良い)

Callie

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Nice, clean room with hot tub and updated shower
2023 年 7 月に 3 泊滞在
MHからの返信 (投稿日 : 2023 年 9 月 20 日)
Dear Callie,We very much appreciate your comments regarding your stay at the Mantra Heritage Port Douglas. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,

8/10 (良い)

Elizabeth、Dulwich

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Fantastic location, close to everything.
2023 年 7 月に 2 泊滞在
MHからの返信 (投稿日 : 2023 年 9 月 20 日)
Dear Elizabeth,We very much appreciate your comments regarding your stay at the Mantra Heritage Port Douglas. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,

8/10 (良い)

john hilton

カップルで旅行
良かった点 : 清潔度、施設のコンディションと設備
Loved the close proximity to Macrossan Street with all the restaurant options and Four-mile beach. we couldn’t believe how many stairs they were around the property, so if you’re carrying luggage, it’s unavoidable. But disappointingly we had an incident with a male staff member on Thursday night where we asked for a Wi-Fi password and we were told that if we are not a member then we do not get complimentary Wifi . The reason we contacted reception was that in our room was a note informing us that Wi-Fi is complimentary and the password is located in our room. Key wallet . we then brought this to the attention of the staff member and No apology was given by that staff member for the rudeness which weI found very unprofessional.. We are quite happy to be contacted in regards to this matter. But to sum up the property and our experience, besides the incident we would be happy to stay here again as the location is perfect for somewhere to sleep the night after a long day out, exploring the beauty of what this region offers.
2023 年 7 月に 4 泊滞在
MHからの返信 (投稿日 : 2023 年 9 月 20 日)
Dear John HiIton,Thank you for taking the time to tell us about your experience at the Mantra Heritage Port Douglas. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Mantra, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,

6/10 (普通)

Mike

2023 年 6 月に 2 泊滞在
MHからの返信 (投稿日 : 2023 年 9 月 20 日)
Dear Mike,Thank you for taking the time to tell us about your experience at the Mantra Heritage Port Douglas. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Mantra, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,

8/10 (良い)

Dean

家族旅行
良かった点 : スタッフとサービス、施設のコンディションと設備、客室の快適度
Great place and close to everything, but very noisey with trucks reversing at 6am everyday
2023 年 6 月に 8 泊滞在
MHからの返信 (投稿日 : 2023 年 9 月 20 日)
Dear Dean,We very much appreciate your comments regarding your stay at the Mantra Heritage Port Douglas. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,

10/10 (非常に良い)

Faye

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2023 年 6 月に 7 泊滞在
MHからの返信 (投稿日 : 2023 年 9 月 20 日)
Dear Faye,We very much appreciate your comments regarding your stay at the Mantra Heritage Port Douglas. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,

10/10 (非常に良い)

Angela

2023 年 6 月に 3 泊滞在
MHからの返信 (投稿日 : 2023 年 9 月 20 日)
Dear Angela,We very much appreciate your comments regarding your stay at the Mantra Heritage Port Douglas. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,

10/10 (非常に良い)

Amanda

2023 年 5 月に 1 泊滞在
MHからの返信 (投稿日 : 2023 年 9 月 20 日)
Dear Amanda,We very much appreciate your comments regarding your stay at the Mantra Heritage Port Douglas. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,

10/10 (非常に良い)

Bernard

2023 年 5 月に 2 泊滞在
MHからの返信 (投稿日 : 2023 年 9 月 20 日)
Dear Bernard,We very much appreciate your comments regarding your stay at the Mantra Heritage Port Douglas. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,

8/10 (良い)

Bree

家族旅行, 小さなお子様連れの家族旅行
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
Had an unnecessarily challenging conversation with a staff member over the phone regarding a last minute change to the booking; however, the front office manager was very understanding and flexible, and upon arrival staff were friendly, helpful, and professional. Room was clean and comfortable with the exception of some hair behind the toilet and bathroom sink that did not belong to us - not a big deal in the grand scheme of things. Very easy parking, convenient location, great amenities for families - will definitely stay here again. Will definitely stay here again.
2023 年 4 月に 1 泊滞在
MHからの返信 (投稿日 : 2023 年 9 月 20 日)
Dear Bree,We very much appreciate your comments regarding your stay at the Mantra Heritage Port Douglas. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,

6/10 (普通)

Derek

2023 年 4 月に 1 泊滞在
MHからの返信 (投稿日 : 2023 年 9 月 20 日)
Dear Derek,We very much appreciate your comments regarding your stay at the Mantra Heritage Port Douglas. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,

10/10 (非常に良い)

Roxanne

カップルで旅行, グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Loved every bit of it ,except the stairs .thank goodness for the lift
2023 年 4 月に 4 泊滞在
MHからの返信 (投稿日 : 2023 年 9 月 20 日)
Dear Roxanne,We very much appreciate your comments regarding your stay at the Mantra Heritage Port Douglas. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,

8/10 (良い)

Kerryn

グループ旅行
良かった点 : 設備とサービス、施設のコンディションと設備
Great location, lovely room although a bit dated. Awesome pool area.
2023 年 4 月に 4 泊滞在
MHからの返信 (投稿日 : 2023 年 9 月 20 日)
Dear Kerryn,We very much appreciate your comments regarding your stay at the Mantra Heritage Port Douglas. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,

8/10 (良い)

Kylie

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great location and walking distance to everything in Port Douglas. Friendly staff, and cool AC. The pools are terrific and great for kids with shallower parts on the wide steps. There was also a reptile show that was really great! In the future however I would definitely book a swim out room for convenience, the hotel rooms are a little smaller and we had to walk up many stairs which got a little tiresome. Overall terrific property, especially for the price.
2023 年 4 月に 2 泊滞在
MHからの返信 (投稿日 : 2023 年 9 月 20 日)
Dear Kylie,We very much appreciate your comments regarding your stay at the Mantra Heritage Port Douglas. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,

10/10 (非常に良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Fantastic place to stay. Walking distance to restaurants and shops.
2023 年 2 月に 7 泊滞在
Mantra Heritage からの返信 (投稿日 : 2023 年 3 月 9 日)
Thank you very much for your 5 stars review!Kind regards Mantra Heritage Team :)

6/10 (普通)

Joris

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Nicer is picture than in real
My stay was good but I guess a bit disapointing for the fact that the room was not so spacious, and that the swimming pool was not a swimming pool but just a basin to refresh your self, deep of 1.1m only. I also did not excpet that my bed and towels have not been changed in five days, but this is what the receptionnist said to me about this hotel. Concerning the location, it is very good but the city is so small that it could not be different than good.
2023 年 2 月に 4 泊滞在
Mantra Heritageからの返信 (投稿日 : 2023 年 3 月 9 日)
Thank you Joris for your review.We are sorry that your stay wasn't as expected.We are non service hotel and extra towels can be arrange with reception. As the hotel is conveniently located in the middle of town we just have an average size pool. Kind regards, Mantra Heritage Team

10/10 (非常に良い)

Pam

2023 年 2 月に 1 泊滞在
Mantra Heritage からの返信 (投稿日 : 2023 年 3 月 9 日)
Thank you for your stay with Mantra Heritage

8/10 (良い)

Warren

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2022 年 11 月に 4 泊滞在

10/10 (非常に良い)

Bradley

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2022 年 10 月に 4 泊滞在

8/10 (良い)

Brett

良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
Easy access to restaurants
2022 年 9 月に 1 泊滞在

8/10 (良い)

craig

良かった点 : スタッフとサービス、施設のコンディションと設備、客室の快適度
気になった点 : 清潔度
Charges for cleaning of room
Great place to stay but very annoying when the hotel states if you want daily cleaning you can ask and you will be charged Not good enough
2022 年 9 月に 3 泊滞在

6/10 (普通)

Renae

カップルで旅行
気になった点 : スタッフとサービス
No staff? To stay at a lovely place & you can’t even get the basic service is just not good enough!!
2022 年 9 月に 2 泊滞在

6/10 (普通)

Anna

カップルで旅行
良かった点 : スタッフとサービス、設備とサービス
We were in hotel room, staff were helpful, wifi was shocking we had to use our on data as wifi dropped out within minutes if you actually go any wifi. Linen, beach towels only supplied once during our 10 day stay, if you wanted extra you had to pay $20.00 per change, Room only cleaned once during our stay, we had to take down our rubbish out to bins in carpark. No restaurant facilities had to go out each night to local restaurants, Coles very close but as we were in hotel part no facilities to be able to cook although plates, cutlery, glasses supplied. Area was kept clean and staff friendly, showing its age, our sink required plug replacing and while they said they would be back they never did, but this could be because of parts not available. We stayed in Room 1316, hotel on main street and lots of shopping and restaurants within walking distance.
2022 年 8 月に 10 泊滞在
MHからの返信 (投稿日 : 2023 年 9 月 20 日)
Dear Anna,Thank you for taking the time to tell us about your experience at the Mantra Heritage Port Douglas. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Mantra, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,

4/10 (不満)

Hayley

カップルで旅行
良かった点 : スタッフとサービス
気になった点 : 清潔度
The pool area, reception and location were great! However the room not so much! The bed was meant to be queen but definitely wasn’t, the curtain was covered in mould to the point everytime you walked in the room it’s all you could smell. People in the next room on there balcony could see you in the bathroom and the toilet unless you closed the big blind which was the one covered in mould. Which then meant no sunlight in the room and the lighting with the blind closed was very poor.
2022 年 7 月に 2 泊滞在

10/10 (非常に良い)

Domenico

良かった点 : 清潔度、スタッフとサービス、客室の快適度
2022 年 6 月に 6 泊滞在

10/10 (非常に良い)

R

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2022 年 5 月に 5 泊滞在
Brad C.からの返信 (投稿日 : 2022 年 6 月 20 日)
Dear R, Thank you for the 10 out of 10, Hope to see you back in Port and at Mantra Heritage in the near future.

4/10 (不満)

Duncan

良かった点 : スタッフとサービス
気になった点 : 清潔度、施設のコンディションと設備
2022 年 4 月に 7 泊滞在

8/10 (良い)

Brad

出張
良かった点 : 清潔度、スタッフとサービス、設備とサービス
I'm still waiting for a tax invoice. This was a business trip and I require the tax invoice to claim back expenses.
2022 年 3 月に 1 泊滞在
Mantra Heritageからの返信 (投稿日 : 2022 年 3 月 23 日)
Good morning Brad, Thank you for your review, we are pleased to see that you enjoyed your stay here at Mantra Heritage. I would like to advise that you have booked your accommodation through a third party, which is where the Tax invoice will be sourced from. Unfortunately we cannot provide this for you. Please contact us directly if you need any further assistance. Kind regards

10/10 (非常に良い)

Kerrie

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great location,room was clean and the pool area was very relaxing We have stayed previously and it doesn’t disappoint
2022 年 3 月に 9 泊滞在
Mantra Heritageからの返信 (投稿日 : 2022 年 3 月 23 日)
Dear Kerrie, Thank you so much for your lovely review, we are very pleased to hear you enjoyed your stay at Mantra Heritage. Thank you for your loyalty and we look forward to welcoming you back next time. Kind regards,

6/10 (普通)

Tony

カップルで旅行
良かった点 : スタッフとサービス
気になった点 : 清潔度
Great location. Friendly staff Swimming area closed at 8.00pm, disappointed we coudnt use the pool facilities later. The bathroom tiles need a good clean. Grout was dirty
2022 年 3 月に 4 泊滞在
Mantra Heritageからの返信 (投稿日 : 2022 年 3 月 23 日)
Dear Tony, Thank you so much for your review, we are pleased to hear that you enjoyed your stay. We also really appreciate your feedback on these matters. I will be sure to pass this on to our Maintenance and Housekeeping teams. Kind regards,

10/10 (非常に良い)

Ryan

2022 年 3 月に 4 泊滞在
Mantra Heritageからの返信 (投稿日 : 2022 年 3 月 23 日)
Dear Ryan, Thank you so much for your high rating. We are pleased to see that you enjoyed your stay at Mantra Heritage. Hope to see you again! Kind regards,