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ジャマイカ パレス ホテルの口コミ

3.5 out of 5
ジャマイカ パレス ホテル
Williamsfield, Port Antonio, Portland

口コミ

8.0

とても良い

評価 10 - 170 件の口コミ中 73 件が非常に良い" "
評価 8 - 170 件の口コミ中 57 件が良い" "
評価 6 - 170 件の口コミ中 16 件が普通" "
評価 4 - 170 件の口コミ中 9 件が不満" "
評価 2 - 170 件の口コミ中 15 件が非常に不満" "

8.6/10

清潔度

8.4/10

スタッフとサービス

8.6/10

設備とサービス

8.0/10

施設のコンディションと設備

8.8/10

環境への配慮

口コミ

8/10 (良い)

Nadia

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 4 月に 2 泊滞在
Jamaica Palace Hotelからの返信 (投稿日 : 2024 年 5 月 12 日)
Valued guest Thank you for your review.

2/10 (非常に不満)

Savini

カップルで旅行
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
My husband and I paid extra for the superior room to be greeted by first being placed in the wrong room category and thereafter were told the hot water was not available at the time and would be fixed within a few hours. To our dismay the hot water was never fixed and we were told contradicting answers by front desk. Regrettably after paying $185 USD for this stay we had to shower in ice cold water. Not to mention the rooms were far from what is photographed on Expedia. Definitely a highly edited photo of what you really get. The room also had a very high musty scent. I complained to the manager about our poor stay and not to mention no hot water to only be told ‘well you were told on arrival there will be no hot water and it would be fixed’ it was never fixed! She also proceeded to inform us that no compensation can be issued due to us booking from a third party Expedia. This was nonsense and it is unfortunate that places like this continue to scam people.
2024 年 4 月に 1 泊滞在
Jamaica Palace Hotelからの返信 (投稿日 : 2024 年 5 月 7 日)
Valued guest. We must apologize for your inconveniences experienced with us. As explained on arrival, there was an issue with our water heater, it was also being addressed. Management offered apologies right after check in and a token offer was also expressed. After your departure we again apologized and explained that any compensation would have to be granted through Expedia as your booking was not done directly with us. We again apologize for our challenges affecting your stay.

10/10 (非常に良い)

marlene

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Peace, quiet and the feeling of being safe.
2024 年 4 月に 3 泊滞在
Jamaica Palace からの返信 (投稿日 : 2024 年 5 月 11 日)
Valued guest,We are great full to be able to provide peace and safety as apart of your stay with us. We hope to serve you again soon

10/10 (非常に良い)

Olivia

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Very beautiful property. The staff was very attentive and the breakfast was good. We got the pool to ourselves on the day we decided to swim and it was clean as well. Loved the location, very close to all the beaches in Portland. Would def stay there again
2024 年 4 月に 2 泊滞在
Jamaica Palaceからの返信 (投稿日 : 2024 年 4 月 26 日)
Valued guestThank you for your kind review. We look forward to hosting you again.

10/10 (非常に良い)

Marvin

2024 年 3 月に 3 泊滞在
Jamaica palace からの返信 (投稿日 : 2024 年 4 月 22 日)
Valued guest.Thank you for your review.

4/10 (不満)

Nasaria

カップルで旅行, グループ旅行
気になった点 : スタッフとサービス、設備とサービス、施設のコンディションと設備
This property has so much potential. The grounds are absolutely beautiful. Gorgeous views and lush gardens. Pool is nice and large. The service is really lacking. It takes forever if you order off the a la carte menu (1 hr for a snapper fillet with french fries!) The bedroom and bathroom are really dated. You can tell nothing has been done in a long while to improve the place and it's a real shame. We won't be coming back.
2024 年 4 月に 2 泊滞在
Jamaica Palace からの返信 (投稿日 : 2024 年 4 月 8 日)
Valued guest,We must apologize for the inconvenience you experienced on your stay with us. We would like to assure you that the delay experienced is not a consistent occurrence and hope you will give us the opportunity to serve you again with more efficiency.

8/10 (良い)

Kevin

良かった点 : スタッフとサービス、施設のコンディションと設備
Good
2024 年 3 月に 1 泊滞在
Jamaica Palace からの返信 (投稿日 : 2024 年 4 月 8 日)
Valued guest, Thank you for your review. We look forward to serving you again.

8/10 (良い)

Mell

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The property is breathtaking, scenery beautiful.definitely will return..
2024 年 3 月に 1 泊滞在
Jamaica Palace Hotelからの返信 (投稿日 : 2024 年 3 月 9 日)
Valued guest,Thank you for your review. We look forward to serving you again.

10/10 (非常に良い)

Robert, Claudette

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The cleanliness of the property, how well kept and updated the property is and how polite and helpful the staff is.
2024 年 2 月に 7 泊滞在
Jamaica Palace からの返信 (投稿日 : 2024 年 3 月 6 日)
Valued guest,Thank you for your kind review. We look forward to serving you again.

2/10 (非常に不満)

Sulochana

良かった点 : スタッフとサービス
2024 年 2 月に 4 泊滞在
Jamaica Palace からの返信 (投稿日 : 2024 年 3 月 6 日)
Valued guestWe are sorry that you were not satisfied with your stay. We hope to serve you again to better accommodate your needs.

10/10 (非常に良い)

Karen

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
The Jamaican breakfast was excellent and Christine and Yanique provided the best service you could have possibly asked for. The staff at Jamaica Palace took care of me and the family. We could not have asked for a better place to stay.
2024 年 2 月に 7 泊滞在
Jamaica Palace からの返信 (投稿日 : 2024 年 3 月 4 日)
Valued guest,We appreciate your kind review. We look forward to serving you once more and thank you again for your stay with us.

10/10 (非常に良い)

Marcia

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Our family had a wonderful stay at the Jamaica Palace in Portland. While the property is spectacular the gems of Jamaica Palace are the staff. Simone, Christine, Yanique and all the others whose names I did not get. You are all the benchmark of great service. Thank you for the experience.
2024 年 2 月に 7 泊滞在
Jamaica Palace Hotelからの返信 (投稿日 : 2024 年 3 月 9 日)
Valued guest,We appreciate your kind review. We look forward to serving you again soon.

8/10 (良い)

Dwayne

カップルで旅行, グループ旅行
Love the property the staffs was welcoming we love it there and will me going back
2024 年 2 月に 1 泊滞在
Jamaica Palaceからの返信 (投稿日 : 2024 年 2 月 25 日)
Valued guest,Thank you for your review. We look forward to serving you again. Simone and the team

8/10 (良い)

Lynn

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 2 月に 7 泊滞在
Jamaica Palaceからの返信 (投稿日 : 2024 年 3 月 4 日)
Valued guestThank you for your review. We appreciate you choosing us for your getaway.

8/10 (良い)

Sheryl

カップルで旅行
良かった点 : 清潔度、スタッフとサービス
The room was unique (56), it was evident much thought was placed into the design and layout. The lobby area was absolutely beautiful with all the art.
2024 年 2 月に 1 泊滞在
Jamaica Palaceからの返信 (投稿日 : 2024 年 2 月 25 日)
Valued guest,We appreciate your feedback and we look forward to serving you again. Simone and team

10/10 (非常に良い)

ERROL

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Great property and staff
2024 年 1 月に 4 泊滞在
Jamaica Palaceからの返信 (投稿日 : 2024 年 2 月 25 日)
Valued guest,We look forward to serving you again. Thank you for your kind review.Simone and team

10/10 (非常に良い)

ERROL

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2024 年 1 月に 2 泊滞在
Jamaica Palace からの返信 (投稿日 : 2024 年 2 月 3 日)
Valued guest,Thank you for review. We hope to serve you again. Simone and team

8/10 (良い)

ROBERT

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 1 月に 1 泊滞在
Jamaica Palace Hotelからの返信 (投稿日 : 2024 年 1 月 27 日)
Valued guestThank you for your kind review. We hope to serve you again soon.

8/10 (良い)

Angela

カップルで旅行
Spent couple days. Really peaceful. Staff friendly and helpful. Would definitely recommend and revisit.
2024 年 1 月に 2 泊滞在
Jamaica Palaceからの返信 (投稿日 : 2024 年 2 月 25 日)
Valued guest,Thank you for your feedback. We hope to serve you again.Simone and team

8/10 (良い)

Lorna

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Approach road terrible but not the fault of the hotel
2024 年 1 月に 3 泊滞在
Jamaica palace からの返信 (投稿日 : 2024 年 2 月 3 日)
Valued guest,We appreciate your review. We hope to serve you again. Simone and the team

10/10 (非常に良い)

Eric

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
My favorite place to stay when visiting Jamaica.
2024 年 1 月に 6 泊滞在
Jamaica palace からの返信 (投稿日 : 2024 年 2 月 3 日)
Valued guest Eric, We appreciate you choosing us. Come back home soon. Simone and team

10/10 (非常に良い)

Carrie

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
2024 年 1 月に 3 泊滞在
Jamaica Palaceからの返信 (投稿日 : 2024 年 1 月 9 日)
Valued guest,Thank you for your kind review.

8/10 (良い)

George

良かった点 : スタッフとサービス
2024 年 1 月に 1 泊滞在
Jamaica Palaceからの返信 (投稿日 : 2024 年 1 月 15 日)
Valued guest,Thank you for your review.

10/10 (非常に良い)

Heather

カップルで旅行
良かった点 : 清潔度、設備とサービス
Pleasant property, clean with reasonably up to date fixtures. WiFi slightly slow during our stay, and check in is manual however a convenient option at reasonable rates.
2023 年 12 月に 1 泊滞在
Jamaica Palaceからの返信 (投稿日 : 2023 年 12 月 22 日)
Valued guest,Thank you for your kind response. We look forward to serving you again.

10/10 (非常に良い)

Margaret

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
I of the most beautiful hotels, i have ever stayed in. The staff are kind ,helpful and go the extra mile.
2023 年 11 月に 8 泊滞在
Jamaica Palace Hotelからの返信 (投稿日 : 2023 年 11 月 28 日)
Valued Guest,Thank you for your kind review. We hope to serve you again.

8/10 (良い)

JOHN

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Peaceful place, nice decoration and the best was the staff 👍
2023 年 11 月に 1 泊滞在
Jamaica Palace Hotelからの返信 (投稿日 : 2023 年 11 月 28 日)
Valued guest,Thank you for your kind review, we appreciate you and look forward to serving you again.

8/10 (良い)

robin

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス
Very beautiful property. Peaceful ambiance.
2023 年 11 月に 2 泊滞在
Jamaica Palace Hotelからの返信 (投稿日 : 2023 年 11 月 13 日)
Valued guest,Thank you for your kind review. We look forward to serving you again. Simone and team

10/10 (非常に良い)

Karison

カップルで旅行, 家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Everything went well, an elevator would be a great addition 👌
2023 年 10 月に 3 泊滞在
Jamaica Palace Hotelからの返信 (投稿日 : 2023 年 10 月 28 日)
Valued guest,Thank you for your kind review. We hope to serve you again soon.Simone and team

8/10 (良い)

Salim

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Very charming and welcoming Hotel.
2023 年 10 月に 5 泊滞在
Jamaica Palace Hotelからの返信 (投稿日 : 2023 年 10 月 23 日)
Valued guest,Thank you for your kind review.Simone and team

10/10 (非常に良い)

Karison

カップルで旅行, 家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Everything qas good!
2023 年 10 月に 2 泊滞在
Jamaica Palace Hotelからの返信 (投稿日 : 2023 年 10 月 23 日)
Valued guest,Thank you for your kind review.Simone and team

10/10 (非常に良い)

Pamela

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Little pricey Construction in room next door very loud But staff where awesome 👏 Miss Simone does an outstanding job‼️‼️🇯🇲💛
2023 年 10 月に 3 泊滞在
Jamaica Palace Hotelからの返信 (投稿日 : 2023 年 10 月 21 日)
Valued guest,Thank you for your review. We look forward to serving you again.Simone and Team

10/10 (非常に良い)

Ian

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
A beautiful haven to explore the wonderful East end of Jamaica
2023 年 9 月に 19 泊滞在
Jamaica Palace Hotelからの返信 (投稿日 : 2023 年 10 月 11 日)
Dear Valued guest,Thank you for your review. We look forward to serving you again.Simone and team

10/10 (非常に良い)

Jonathan

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2023 年 9 月に 2 泊滞在
Jamaica Palace Hotelからの返信 (投稿日 : 2023 年 9 月 20 日)
Valued guest,Thank you for your review. Simone and team

10/10 (非常に良い)

Jasmine

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Jamaica Place is so intimate and relaxing all staff were extremely polite and welcoming. I will visit again and again. Even though we travelled 8 hours to drive there.
2023 年 8 月に 1 泊滞在
Jamaica Palace からの返信 (投稿日 : 2023 年 9 月 17 日)
Valued guest,Thank you for your review. We appreciated the distance you travelled to stay with us. We look forward to serving you again for longer. Simone and team

4/10 (不満)

Lorna

良かった点 : 清潔度、スタッフとサービス
2023 年 9 月に 2 泊滞在
Jamaica Palaceからの返信 (投稿日 : 2023 年 9 月 12 日)
Valued guest,Thank you for your feedback. We are sorry we did not meet your expectations and hope to have the opportunity to serve you again.

8/10 (良い)

Micheala

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great customer service all round. From front desk, to managers to bar staff and servers. Was really quiet as not many guests when we stayed which made it a nice relaxing experience. Roads leading to the property are quite bad as they are currently fixing them. Overall food was good (enjoyed dinner and breakfast) but lunch options could be improved.
2023 年 8 月に 1 泊滞在
Jamaica Palaceからの返信 (投稿日 : 2023 年 9 月 8 日)
Valued guest,Thank you for your kind review. We hope to serve you again soon. Simone and the team.

10/10 (非常に良い)

Andrea

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The property was clean and kept in immaculate condition. The rooms and the bathrooms were very clean. Each day the housekeeping staff did a superb job in keeping the rooms clean. Jennifer, the supervisor of the housekeeping team, was awesome! The Chefs and the dining room team gave superior service and the meals were delicious and divine. Ms. Campbell and the front office team were very welcoming and made sure to cater to each guest’s needs. The grounds of the hotel are kept in pristine condition and the pool in the shape of Jamaica is one of the biggest and best kept pools I have seen. My stay at this hotel was wonderful!
2023 年 8 月に 3 泊滞在
Jamaica Palace Hotelからの返信 (投稿日 : 2023 年 9 月 4 日)
Hi Andrea,Thank you so much for your kind review. We look forward to serving you again. Simone and the team

8/10 (良い)

Louis

良かった点 : 清潔度、スタッフとサービス
We enjoyed our stay. The only issue was the Road condition leading to and from the hotel and this really had nothing to do with the hotel.
2023 年 8 月に 3 泊滞在
Jamaica Palace からの返信 (投稿日 : 2023 年 8 月 13 日)
Valued guest,Thank you for your review, we hope to serve you again.

4/10 (不満)

Collette

良かった点 : スタッフとサービス
気になった点 : 設備とサービス
DO NOT BOOK THIS HOTEL!! THIS IS THE WORST HOTEL I HAVE EVER STAYED, and I have stayed in many. 1. There are no AC in the dining/restaurant or Lobby 2. You are not allowed to have visitors to your rooms although this is not an all inclusive hotel with any amenities. 3. If you would like your guest to come to your room it is US$66 - for day pass - not stay over guest. 4. Remember there are no amenities 5. The beds are musty and stuffy 6. The beds are as tough as concrete- literally. 7. They seem to have plumbing issues / the toilet doesn’t flush properly and the water backs up in the tub 8. No kettle or coffeemaker , no coffee or tea. 9. They need a new chef- food is not good at all. However, The manager, Ms Campbell, is really not bad. ( the new owner I heard is very mean and oppressive). The staff are very pleasant and courteous - the best I’ve ever met in Jamaica - but they are not cheerful, you can tell just by looking at them. As nice as they are, they seem so timid and uncomfortable.
Jamaica Palace Hotelからの返信 (投稿日 : 2023 年 7 月 27 日)
Valued guest,We appreciate your review. With our hotel being the worst place you have ever stayed, you did extend for 1 additional night, you were also offered a refund to be elsewhere but you took great offense to this offer and decided to stay with us. Despite all your complaints and disrespect of the hotel, every request you had was met and exceeded. Not all hotels carry AC in the lobby and the restaurant but we offered exquisite service to which you can attest to first hand, from the staff as well as a safe place to stay.I appreciate your complement of the manager, but be mindful of making negative comments and slander about the owner of the establishment of whom you admit you have never met or had any contact with. We hope you have better experiences elsewhere on your journey and thank you for the opportunity to have served you

2/10 (非常に不満)

Collette

良かった点 : スタッフとサービス
Jamaica Palace からの返信 (投稿日 : 2023 年 7 月 15 日)
Thank you for your review.

10/10 (非常に良い)

Nicole

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 6 月に 1 泊滞在
Jamaica Palace Hotelからの返信 (投稿日 : 2023 年 7 月 3 日)
Valued guest, Thank you for your review, we look forward to serving you.Simone and the team

8/10 (良い)

Karl

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
We had a very pleasant two-day stay at Jamaica Palace. The condition of the property and facilities was excellent. Our only "gripe" was with the food; quality of preparation which can stand to be improved. This is the only area I'd give a merely OK rating.
2023 年 6 月に 2 泊滞在
Jamaica Palace Hotelからの返信 (投稿日 : 2023 年 6 月 15 日)
Valued guest, Thank you for your review. We will make every effort to improve on our areas of weakness. We look forward to serving you again.

6/10 (普通)

FEVEN

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Nice hotel
The rooms were nice and clean, the bed is a bit stiff. It would also be nice to have more of a variety in terms of food and if it could stay open a little bit later. The pool also closes early, at 6. The hotel employees were all very nice and helpful .
2023 年 6 月に 4 泊滞在
Jamaica Palaceからの返信 (投稿日 : 2023 年 6 月 15 日)
Valued guest,Thank you for your review. We will make every effort to improve where we can. We look forward to serving you again.Simone and the team

8/10 (良い)

Serena

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 6 月に 1 泊滞在
Jamaica Palace Hotelからの返信 (投稿日 : 2023 年 6 月 15 日)
Thank you for your review.

8/10 (良い)

Geordon

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
The property was really nice and cozy. Would definitely go back.
2023 年 6 月に 2 泊滞在
Jamaica Palace Hotelからの返信 (投稿日 : 2023 年 6 月 15 日)
Thank you for your review

8/10 (良い)

Vanessa

カップルで旅行
良かった点 : 清潔度、スタッフとサービス
Road work in process,dusty ruff road
2023 年 5 月に 2 泊滞在
Jamaica Palace Hotelからの返信 (投稿日 : 2023 年 6 月 15 日)
Valued guest,We understand that inconvenience more than you know. Thank you for staying with us, we hope to serve you again.

8/10 (良い)

Serena

2023 年 5 月に 1 泊滞在
Jamaica Palace Hotelからの返信 (投稿日 : 2023 年 6 月 15 日)
Thank you for your review

8/10 (良い)

cherell、Hartfod

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
The property was beautiful. Lots of art inside and outside. Peaceful. The food and drinks prices were too expensive. Food was good. The road leading to the hotel in under construction.
2023 年 5 月に 2 泊滞在
Jamaica Palace Hotelからの返信 (投稿日 : 2023 年 6 月 15 日)
Valued guest, Thank you for your kind review. We look forward to hosting you again. Simone and the team

10/10 (非常に良い)

Anna Joy

カップルで旅行
良かった点 : 清潔度
Great service
2023 年 5 月に 1 泊滞在
Jamaica Palace Hotelからの返信 (投稿日 : 2023 年 6 月 15 日)
Thank you for your review.

2/10 (非常に不満)

Olivia

気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2023 年 5 月に 5 泊滞在
Jamaica Palace Hotelからの返信 (投稿日 : 2023 年 6 月 15 日)
So sorry for your disappointment. We hope to improve on your next visit.