4/10 (不満)
Philip
家族旅行
2025 年 6 月 10 日
良かった点 : 清潔度
気になった点 : 設備とサービス
I was disappointed when I got to this hotel. We spent over $400 for a one night stay. I had already paid $290 for a one night stay, but realized immediately after booking that I had selected the wrong date. Even though I contacted the hotel immediately after booking to explain, they were super reluctant to help me out and just ignored my communication. Only after leaving a negative review on Google did they contact me to say they would change the date at a cost of $120.
When we got to the hotel, the staff was friendly, and the place was clean and nice. However, it appears that the rooms on their website have been created by AI because they don’t yet exist! The three bedroom room we stayed was fresh and clean, but included a make shift bed. It was nothing, however, like the fancy cabins on their website that I was hoping for when booking.
The breakfast was nice and fresh. We arrived early and paid for our first breakfast. It was $20 per person, even for kids which seemed over-priced given how much you can eat quality food for in the local area.
The jacuzzi was like warm and pretty boring, and the pineapple tour was short and mildly interesting at best.
I wouldn’t completely discourage anyone from spending a night in this hotel, but no one should pay more than $200 a night per room, and it’s not family-friendly.
I would ask the hotel to change their website to have photos of the current rooms in the hotel, and to get rid of those that seem to be created by AI.
Philip
2025 年 5 月に 1 泊滞在
