Ponderosa Vacations from ￥128,422

there was not enough coffee area

A beautiful hotel. Most staff were lovely - unnecessary friction with a couple. The facilities that the hotel has are impeccable - b

The overall property itself was decently clean.Its just the street that was a little dirty. Did have a problem with my room but they switched me quickly. Problems: Seemed like no matter what room I was in there was always an issue somewhere some small and some big. Maybe the lamp didn’t work, dirty or stained shower floor and stains in the carpet in one room and the other room had cheap paint job, weird smell, similar shower and no lamps besides a light by the bathroom. Both rooms had issues that I didn’t bother the hotel about(seemed like all the rooms were going to have problems). Not so bad: Decent price. Bed seemed to have clean sheets and overall it was a decent bed to sleep on. Has a pool. Close to everything in Hollywood. Front desk agents were accommodating. Overall a decent experience but as it is understood, you get what you pay for. In this case I paid for convenience but not “luxury”(or let’s say a certain level of excellence). If you come understanding what you are paying for and adjust your expectations, you’ll enjoy your stay here

The 3rd floor newly opened Mexican food restaurant is the best. Valet parking is the best. Four seasons this one is truly great and I will return soon

Me and my family are very thankful to all the staffs who helped us on finding our daughter’s passport. From the moment I called back the hotel to inquire and report a lost item, staffs was so supportive. As I arrived back the hotel to picked up our daughter’s passport the man who helped me was so nice and friendly. To the receptionist who offered water while I’m waiting I thank you so much.