All guestrooms at Masana Lodge have comforts such as laptop-friendly workspaces and air conditioning, in addition to amenities like free WiFi and safes.
My was great, I enjoyed the stay. Apart from the dust on the blinds and the bathroom basin that indicated it was not cleaned properly but the service was great even when I showed them my concerns they were ready to remedy.
B
2021 年 9 月に 1 泊滞在
10/10 (非常に良い)
宿泊されたお客様
2021 年 9 月 6 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
宿泊されたお客様
2021 年 9 月に 2 泊滞在
10/10 (非常に良い)
Eienah
2021 年 6 月 27 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Excellent
The room was clean and everything was in a good working condition
Eienah
2021 年 6 月に 1 泊滞在
2/10 (非常に不満)
Mzamo
2021 年 1 月 3 日
良かった点 : 清潔度
気になった点 : スタッフとサービス、施設のコンディションと設備、客室の快適度
Terrible one night stay at Masana Lodge polokwane
On arrival the guy who received us seemed clueless about what he was doing as he could not locate our online booking even after we showed him an email confirmation. The room given to us was clean. The aircon in the room was not effective as it is positioned in an awkward position in the room. The water was cold we queried the matter in the morning and we were informed that the main switch tripped, we were then sent to a different room to bath only to find that the shower head was mulfunctioning releasing misty water. On arrival no clarity was given whether breakfast was included or not in our package, when we asked in the morning the same guy who received us on arrival was clueless...we decided to check out and sort ourselves out with breakfast elsewhere.
Mzamo
2020 年 12 月に 1 泊滞在
2/10 (非常に不満)
Gilbert
2021 年 1 月 2 日
気になった点 : 清潔度、スタッフとサービス、客室の快適度
Hotel not cleaned & shower leaking on the floor . Only one bath towel for 2 adults. And also one tea cup. Had to wait for 30 minutes at receptions waiting for confirmation and payment because i used hotel.com . Receptionist failed to even explain hotels info such as wife
Gilbert
2020 年 12 月に 1 泊滞在
2/10 (非常に不満)
CT
2020 年 12 月 7 日
良かった点 : スタッフとサービス
気になった点 : 清潔度、施設のコンディションと設備、客室の快適度
Never again
Upon entering the room the was muddy foot steps when asked was told it was raining the bathroom was not fully cleaned we had half a tissue the next mrning couldnt take a bath or use toilet as thr was no water what happend to back up