Thank you for your wonderful review, I'm glad to hear you enjoyed your stay!
2/10 (非常に不満)
John
家族旅行
2024 年 4 月 11 日
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Was the worst
John
2024 年 4 月に 1 泊滞在
Chance Summers, AGMからの返信 (投稿日 : 2024 年 4 月 12 日)
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.
10/10 (非常に良い)
Albert
2024 年 4 月 5 日
良かった点 : 設備とサービス、施設のコンディションと設備
Too much construction
Albert
2024 年 4 月に 2 泊滞在
Chance Summers, AGMからの返信 (投稿日 : 2024 年 4 月 6 日)
Thank you for your wonderful review of our property. I'm glad to hear you enjoyed your stay with us!
6/10 (普通)
Justin
家族旅行
2024 年 3 月 29 日
良かった点 : 清潔度、スタッフとサービス
気になった点 : 施設のコンディションと設備
Our room door was not sealed properly and one could look through the seperated door jam to see in our room. Very disappointed.
Thank you for your review of our property. I apologize that you had this experience with us. This is not our standard and for that I am truly sorry. I have passed this information along to our maintenance team so they can get that addressed as soon as possible.
6/10 (普通)
Marie
2024 年 3 月 26 日
良かった点 : スタッフとサービス
room was very small and faucets were hard to open and close
Thank you for your review of our property. I apologize that you had this experience with us. This is not our standard and for that I am truly sorry. I have passed this information along to our maintenance team so they can get that addressed as soon as possible.
Thank you for taking the time out of your day to rate your recent stay at the Pocatello Inn. I am very sorry to hear that your overall experience was not up to your expectations. If you experience any issues such as this during any future reservations, please don't hesitate to contact the front desk staff and we will be more than happy to assist and ensure you have a nice, relaxing and comfortable stay with us during your travels. We appreciate your feedback.
10/10 (非常に良い)
Tami、Yucca Valley
家族旅行
2024 年 3 月 17 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The staff really make sure your stay is comfortable. The bed was great, the pool and hot tub are open 24 hours, and the breakfast was so good, lots of options. Thank you to the lady who kept the breakfast items replenished. 🙂 and the barkeep, Lance for being attentive.
Thank you for your excellent review of our property! I'm glad to hear you enjoyed your stay with us.
6/10 (普通)
Victoria
小さなお子様連れの家族旅行
2024 年 3 月 8 日
Overall it was nice, but, I our room was not vacuumed, popcorn seeds and crumbs everywhere... The pullout couch, had all the dirty linens on it, from the guests before us, so we couldn't use it
Thank you for taking the time out of your day to rate your recent stay at the Pocatello Inn. I am very sorry to hear that you had this experience. This is not our standard and for that I am truly sorry. I will be speaking to our Executive Housekeeper to ensure they are thoroughly inspecting the guest rooms on a daily basis to ensure this does not continue to occur. If you experience any issues such as this during any future reservations, please don't hesitate to contact the front desk staff and we will be more than happy to assist and ensure you have a nice, relaxing and comfortable stay with us during your travels. We appreciate your feedback.
Thank you for taking the time out of your day to rate your recent stay at the Pocatello Inn. We are very happy to see that you had enjoyed your overall stay with us during your travels. We appreciate your feedback!
4/10 (不満)
Laura
2024 年 3 月 2 日
良かった点 : 清潔度、スタッフとサービス
気になった点 : 施設のコンディションと設備
Motel was good, staff was friendly. Hot tub broke and that was our reason for stay. No soak:(
Thank you for taking the time out of your day to rate your recent stay at the Pocatello Inn. We are very sorry to hear that your overall experience was not up to your expectations during your recent stay. We appreciate your feedback.
6/10 (普通)
Joel
ペット同伴の旅行, カップルで旅行
2024 年 3 月 2 日
良かった点 : 設備とサービス
Found a humungous spider, living in it's humungous web attached to the curtains and ceiling. Maids should have caught that.
Thank you for taking the time out of your day to rate your recent stay at the Pocatello Inn. We sincerely apologize that you had this experience during your recent stay. I will be speaking with our Executive Housekeeper to ensure they are thoroughly inspecting each guest room daily to ensure this does not continue to occur. We appreciate your feedback.
10/10 (非常に良い)
Stan、Pittsburg
2024 年 3 月 1 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス
Old property but they are doing renovation on going.
Thank you for taking the time out of your day to rate your recent stay at the Pocatello Inn. We are excited that we are undergoing the renovations and are anxiously waiting to see the final results. We appreciate your feedback!
Thank you for taking the time out of your day to rate your recent stay at the Pocatello Inn. We appreciate your feedback!
2/10 (非常に不満)
Eric
2024 年 2 月 26 日
気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
The pictures online of the hotel rooms/lobby/pool/ outside parking were not even close to what the pictures depicted. I booked the reservation on the pictures provided on the website. I would never in a million years recommend anyone stay at any of your “establishments” again. The pictures are straight lies!
Eric
2024 年 2 月に 3 泊滞在
Mercedes, GMからの返信 (投稿日 : 2024 年 2 月 28 日)
Thank you for taking the time out of your day to rate your recent stay at the Pocatello Inn. We are very sorry to hear that your overall experience was not up to your expectations. If something is not meeting your expectations, please don't hesitate to contact the front desk staff and we will do everything in our power to ensure you have a nice, relaxing and comfortable stay with us during your travels. We appreciate your feedback.
8/10 (良い)
Amanda
家族旅行
2024 年 2 月 22 日
良かった点 : 清潔度、スタッフとサービス、客室の快適度
Large rooms
This hotel is old but well kept and very roomy. The bathrooms are not huge but the room itself was very roomy and comfortable. The fixtures in the bathroom were loose, lol, but they still worked. It was fine for our two nights in Pocatello.
Thank you for completing the survey regarding your recent stay at our property. I see that you had rated your overall experience a 2 out of 10 score, can you please tell me how we could have further increased that score to either a 9 or 10 out of 10 score? If something is not meeting your expectations, please don't hesitate to contact the front desk staff and we will be more than happy to assist and ensure you have a nice, relaxing and comfortable stay with us during your travels.
Thank you for your excellent review of our property, I'm so glad to hear you enjoyed your stay with us!
10/10 (非常に良い)
Roger、Hillsboro
2024 年 2 月 11 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
An older but very nice, clean and easy to access hotel. The staff is very friendly and the hotel room layout is easy to navigate with all entry's on the interior. Carpets are not rundown and the property is well kept.
Thank you for your excellent review of our property, I'm so glad to hear you enjoyed your stay with us!
10/10 (非常に良い)
Emily
2024 年 2 月 6 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Emily
2024 年 2 月に 1 泊滞在
Chance Summers, AGMからの返信 (投稿日 : 2024 年 2 月 10 日)
Thank you for your wonderful review, I'm glad to hear you enjoyed your stay with us.
10/10 (非常に良い)
Vala
2024 年 2 月 2 日
Vala
2024 年 2 月に 1 泊滞在
Chance Summers, AGMからの返信 (投稿日 : 2024 年 2 月 3 日)
Thank you for your excellent review of our property, I'm so glad to hear that you enjoyed your stay with us! We hope to see you again the next time you come through Pocatello!
10/10 (非常に良い)
Shane
2024 年 1 月 28 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
The service that they provided was excellent, on the phone & in person. My wife had recently broke her leg. She needed a few extra things to accommodate her. Shower seat, & commode, which they provided. We stayed in a suite. The breakfast was also very good. I will remember this hotel when I am in the area again.
Shane
2024 年 1 月に 1 泊滞在
Chance Summers, AGMからの返信 (投稿日 : 2024 年 2 月 3 日)
Thank you for the excellent review of our property. I'm so glad to hear you enjoyed your stay and that our team was able to provide accommodations so both you and your wife could enjoy your time with us. We hope to see you again the next time you come through Pocatello!
8/10 (良い)
Karen
2024 年 1 月 10 日
Karen
2024 年 1 月に 1 泊滞在
Chance Summers, AGMからの返信 (投稿日 : 2024 年 2 月 3 日)
Thank you for your wonderful review of our property, I'm so glad to hear you enjoyed your stay with us. We hope to see you again the next time you come through Pocatello!
8/10 (良い)
Philip
カップルで旅行
2024 年 1 月 8 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Philip
2023 年 12 月に 1 泊滞在
Chance Summers, AGMからの返信 (投稿日 : 2024 年 1 月 27 日)
Thank you for your wonderful review of the Best Western Pocatello Inn. I'm so glad to hear you enjoyed your stay with us!
10/10 (非常に良い)
James
2024 年 1 月 5 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
I would definitely stay there again
James
2023 年 12 月に 2 泊滞在
Chance Summers, AGMからの返信 (投稿日 : 2024 年 1 月 27 日)
Thank you for your wonderful review of the Best Western Pocatello Inn. I'm so glad to hear you enjoyed your stay with us!
10/10 (非常に良い)
Becky
2024 年 1 月 5 日
Becky
2024 年 1 月に 1 泊滞在
Chance Summers, AGMからの返信 (投稿日 : 2024 年 1 月 27 日)
Thank you for your wonderful review of the Best Western Pocatello Inn. I'm so glad to hear you enjoyed your stay with us!
8/10 (良い)
Cathy
ペット同伴の旅行, カップルで旅行
2024 年 1 月 2 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The breakfast they offered was awesome! Our room was very clean.
Thank you for your review of our property. I see you rated your overall experience a 3 out of 5 score. Can you please tell me how we could have further increased your overall satisfaction to a 5 out of 5 score? We would like to use this information to continue to further increase guests' satisfaction during their stay at the Pocatello Inn. If something is not meeting your expectations, please don't hesitate to contact the front desk staff and we will do everything in our power to ensure you have a nice, relaxing and comfortable stay with us during your travels.
I see that you had rated your overall experience a 3 out of 5 score, can you please tell me how we could have further increased the overall value for the price that was paid? If something is not meeting your expectations, please don't hesitate to contact the front desk staff and we will do everything in our power to ensure you have a nice, relaxing and comfortable stay with us during your travels.
Thank you for your wonderful review, I'm so glad you enjoyed your stay with us and that our lounge staff treated you well. We hope to see you again the next time you come through Pocatello!
10/10 (非常に良い)
Margaret
ペット同伴の旅行
2023 年 11 月 19 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
I have stayed at this hotel many times over the years and found it to have exceptional staff, a great breakfast and good conditions for my doggie.
Thank you so much for your wonderful review! We're thrilled to hear you had such a great stay with us. We hope you come see us again the next time you come through Pocatello.
Thank you for taking the time out of your day to rate your recent stay at the Pocatello Inn. I am very happy to hear that you have enjoyed all of your stays at the Pocatello Inn. It is always rewarding to hear when a return guest lets us know that they enjoyed their stay and will be returning to stay with us is in the future. I truly appreciate your feedback!
4/10 (不満)
LuAnn
家族旅行
2023 年 10 月 29 日
気になった点 : 清潔度、施設のコンディションと設備
Dirty and no elevator
LuAnn
2023 年 10 月に 1 泊滞在
aからの返信 (投稿日 : 2023 年 10 月 29 日)
I'm sorry that your stay was not what you expected, I insure you that your next stay with us will be up to standards
Thank you so much for your wonderful review of our property, I'm glad to hear you enjoyed your stay with us! We hope to see you again the next time you come through Pocatello!
Thank you for taking the time out of your day to rate your recent stay at the Pocatello Inn. I am very sorry to see that you did not enjoy your overall stay with us during your travels. If anything is not meeting your expectations, please don't hesitate to contact a staff member and we will be more than happy to assist and ensure you have a nice, relaxing and comfortable stay with us during your travels. We appreciate your feedback.
Thank you for taking the time out of your day to rate your recent stay at the Pocatello Inn. I am very sorry to hear that your overall experience was not up to your expectations. If you experience any issues or if anything is not up to your expectations, please don't hesitate to contact a staff member on duty and we will be more than happy to assist and ensure you have a nice, relaxing and comfortable stay with us during your travels. We appreciate your feedback.
6/10 (普通)
宿泊されたお客様
2023 年 10 月 21 日
良かった点 : 清潔度
It's OK.
Heater didn't work, one queen bed made lots noise, as if frame was broken, everytime I moved in it. So woke me up several times. Breakfast, hmmm could you use recyclable items, eco friendly cutlery? Bathroom door looked like some one left a dog in there and it starched at the door.
Thank you for taking the time out of your day to rate your recent stay at the Pocatello Inn. We are very sorry that your overall experience did not meet your expectations. If you experience any issues such as this during any future reservations, please don't hesitate to contact a staff member on duty and we will be more than happy to assist. We will also be passing this information over to our maintenance staff to ensure the door scratches have been addressed. We appreciate your feedback.
Thank you for taking the time to leave a review about the Best Western Pocatello Inn. I see that you had rated your overall experience a 1 out of 5 score, can you please tell me how we could have further increased the overall value for the price that was paid? If something is not meeting your expectations, please don't hesitate to contact the front desk staff and we will do everything in our power to ensure you have a nice, relaxing and comfortable stay with us during your travels. We appreciate your feedback and we hope you will consider giving us another chance in the future to provide you with a better experience.