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ホームウッド スイーツ バイ ヒルトン ピッツバーグ ダウンタウンの口コミ

3 out of 5

口コミ

9.0

とても素晴らしい

評価 10 - 1002 件の口コミ中 663 件が非常に良い" "
評価 8 - 1002 件の口コミ中 207 件が良い" "
評価 6 - 1002 件の口コミ中 67 件が普通" "
評価 4 - 1002 件の口コミ中 37 件が不満" "
評価 2 - 1002 件の口コミ中 28 件が非常に不満" "

9.0/10

清潔度

9.2/10

スタッフとサービス

8.8/10

設備とサービス

9.2/10

施設のコンディションと設備

9.0/10

環境への配慮

口コミ

10/10 (非常に良い)

Tomonobu

2024 年 2 月に 1 泊滞在

10/10 (非常に良い)

mutsumi

家族旅行
良かった点 : 清潔度、客室の快適度
2021 年 11 月に 1 泊滞在

10/10 (非常に良い)

Moises

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Friendly staff.
2024 年 5 月に 7 泊滞在
GMからの返信 (投稿日 : 2024 年 5 月 23 日)
Dear Moises, It is fantastic to hear that you enjoyed your stay! We thank you for your compliments. Each member of our team strives daily to provide positive guest experiences. Thank you for taking the time to share your review. Best, Adam Poirier, GM

10/10 (非常に良い)

Shenea

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
I always enjoy my stay at the Homewood Suites. It's my go to, just to get away. Affordable, clean, breakfast included and I love the kitchen in the rooms. If you don't want to order out you can bring your own food and prepare a meal.
2024 年 5 月に 1 泊滞在
GMからの返信 (投稿日 : 2024 年 5 月 20 日)
Dear Shenea, Welcome back and thank you for sharing your review of another wonderful stay at the Homewood Suites. I am glad our hotel was a great backdrop for your visit to Pittsburgh, and accommodations continue to exceed your expectations. Thank you for your patronage, and we hope you look forward to your next stay with us as much as we do. Best, Adam Poirier, GM

10/10 (非常に良い)

Erin

出張, 家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
We loved this stay! Loved the room, the amenities, proximity to where we needed to be. We look forward to coming back if travel plans takes us to Pittsburg again!
2024 年 4 月に 2 泊滞在
GMからの返信 (投稿日 : 2024 年 5 月 20 日)
Dear Erin, We appreciate you taking the time to share your experience with us. We love hearing that your stay and our location was enjoyable. Our associates work to provide a pleasant visit to become your hotel of choice when in the area. We look forward to your return trip. Best, Adam Poirier, GM

10/10 (非常に良い)

Andrew

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 5 月に 1 泊滞在

10/10 (非常に良い)

Marnie

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Enjoyed our stay!
2024 年 4 月に 1 泊滞在
GMからの返信 (投稿日 : 2024 年 5 月 16 日)
Dear Marnie, We are thrilled to have met your expectations and can't thank you enough for staying with us. The compliments of your review are always welcome, but the best compliment would be a return stay. We hope to see you again! Best, Adam Poirier, GM

10/10 (非常に良い)

Ashley

家族旅行, 小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Check in was great! It was within walking distance of shops and restaurants.
2024 年 5 月に 2 泊滞在
GMからの返信 (投稿日 : 2024 年 5 月 15 日)
Dear Ashley, Thank you for your kind comments. I am thrilled that you liked our easy check-in and convenient location. The best compliment is a return stay. We appreciate your loyalty and look forward to seeing you again soon. Best, Adam Poirier, GM

10/10 (非常に良い)

Christopher

カップルで旅行, グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Very nice hotel. Within walking distance of PNC Park and in a very nice neighborhood. Look forward to returning to Pittsburgh, and will look to book at this hotel.
2024 年 5 月に 1 泊滞在
GMからの返信 (投稿日 : 2024 年 5 月 13 日)
Dear Christopher, Thank you for taking the time to share your kind review. I’m glad you found our location convenient, accommodations pleasant, and staff friendly. We look forward to being your hotel of choice when in the area and appreciate your patronage. Best, Adam Poirier, GM

10/10 (非常に良い)

Monte

良かった点 : スタッフとサービス、施設のコンディションと設備
The hotel met are needs.
2024 年 5 月に 1 泊滞在
GMからの返信 (投稿日 : 2024 年 5 月 15 日)
Dear Monte, Thanks for letting us know you enjoyed your visit. We appreciate your patronage! Best, Adam Poirier, GM

10/10 (非常に良い)

Mark

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The floor to ceiling windows are amazing great view of city. Walkable to shopping on the strip.
2024 年 4 月に 3 泊滞在
GMからの返信 (投稿日 : 2024 年 5 月 8 日)
Dear Mark, Thank you for your kind comments. I am thrilled that you liked our floor-to-ceiling window views and convenient location. The best compliment is a return stay. We appreciate your loyalty and look forward to seeing you again soon. Best, Adam Poirier, GM

10/10 (非常に良い)

Shawn、Burton

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
My room was impeccable. Everything was clean and comfortable. It all started woth great customer service by Shawnie at the front desk and carried through all of the staff for our 4 day trip.
2024 年 5 月に 3 泊滞在
GMからの返信 (投稿日 : 2024 年 5 月 8 日)
Dear Shawn, It is fantastic to hear that you enjoyed your stay! We thank you for your compliments regarding our clean accommodations and, more importantly, our great staff. Each member of our team strives daily to provide positive guest experiences. Thank you for taking the time to share your review. Best, Adam Poirier, GM

10/10 (非常に良い)

James

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Rooms were spacious. Great staff.
2024 年 5 月に 2 泊滞在
GMからの返信 (投稿日 : 2024 年 5 月 7 日)
Dear James, Thank you for staying with us and for your kind review. I'm so glad you enjoyed your stay. It is lovely that you found our rooms spacious and our staff exceptional. We hope to see you again soon! Best, Adam Poirier, GM

10/10 (非常に良い)

Penny

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Everything was very clean & all the staff were very helpful & informative with events going on in the area. I would definitely book a stay there in the future again
2024 年 5 月に 2 泊滞在
GMからの返信 (投稿日 : 2024 年 5 月 6 日)
Dear Penny, It is wonderful to hear you had a great stay at our hotel. We appreciate you taking the time to share this review and inform other travelers of the comfort you experienced with us. On behalf of the entire staff, thank you for choosing our hotel, and we look forward to seeing you again in the future. Best, Adam Poirier, GM

10/10 (非常に良い)

Courtney

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great place to stay!
2024 年 4 月に 1 泊滞在
GMからの返信 (投稿日 : 2024 年 5 月 6 日)
Dear Courtney, It was our pleasure hosting you, and we look forward to a return visit. Thank you for choosing us. Best, Adam Poirier, GM

8/10 (良い)

Louisa、austin

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Hotel seemed new and clean. It worked well walking to PNC Park for the baseball game. However there is apparently very little sound proofing between floors. I am not normally bothered by typical hotel sounds. The first night we were kept awake by what sounded like someone stomping back and forth above us over an hour, well past midnight. We called the front desk twice and they did comp our parking which was nice. However I don’t think the people above us were doing anything excessive, just walking. They should be able to do that without it sounding like a herd of elephants to the floor below. Breakfast did not have many options either for the price. Lastly, the pool area was unbearably hot for sitting and watching the kids swim. Very strong chemical smell which actually made my daughter sick to her stomach. Need to be able to open a window or door, anything to fix the ventilation. Overall, Nothing was really wrong with it but it certainly wasn’t cheap…. We would probably try a different place next time.
2024 年 5 月に 2 泊滞在
GMからの返信 (投稿日 : 2024 年 5 月 6 日)
Dear Louisa, I am sorry we didn't provide the level of comfort on this stay that you expected. Thank you for your honest feedback, and please know that we will review it with the staff as we are constantly working to provide service on a high level. We hope you will come back for an improved experience on a future trip. Best, Adam Poirier, GM

8/10 (良い)

Donna

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Good
2024 年 4 月に 3 泊滞在
GMからの返信 (投稿日 : 2024 年 5 月 6 日)
Dear Donna, I am glad you had a great overall experience and thank you for sharing your review. Please visit us again soon! Best, Adam Poirier, GM

2/10 (非常に不満)

Maria

2024 年 3 月に 1 泊滞在
GMからの返信 (投稿日 : 2024 年 5 月 25 日)
Dear Maria, We aim to impress you, so I sincerely regret that you did not enjoy your stay. I value your feedback, and we hope to serve you better in the future. Thank you for staying with us. Sincerely, Adam Poirier, GM

8/10 (良い)

William

カップルで旅行
良かった点 : スタッフとサービス、設備とサービス、施設のコンディションと設備
It was a nice experience and museum was great across the street.
2024 年 4 月に 3 泊滞在
GMからの返信 (投稿日 : 2024 年 5 月 4 日)
Dear William, We are thrilled to have met your expectations and can't thank you enough for staying with us. The compliments of your review are always welcome, but the best compliment would be a return stay. We hope to see you again! Best, Adam Poirier, GM

10/10 (非常に良い)

John

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Great room, clean and comfortable. Check in was easy and the staff was wonderfully nice and efficient. The lobby was welcoming and the area is outstanding. It was an exceptional deal fir the reasonable price. ill stay there again.
2024 年 5 月に 1 泊滞在
GMからの返信 (投稿日 : 2024 年 5 月 4 日)
Dear John, Thank you for sharing this frame-worthy review. I feel our hotel team is one of the finest and your feedback helps validate that opinion. Your review and recommendation are very much appreciated, as is your intention to stay with us again. We look forward to serving you in the future. Best, Adam Poirier, GM

6/10 (普通)

Adam

2024 年 4 月に 1 泊滞在
GMからの返信 (投稿日 : 2024 年 5 月 4 日)
Dear Adam, Thank you for choosing us. Our goal is to exceed our guests’ expectations, so I regret that your visit was just okay. We appreciate the feedback and hope to host you again. Sincerely, Adam Poirier, GM

4/10 (不満)

??

The reception is welcoming, the breakfast is satisfactory. However, the room cleaning service and parking are terrible.
GMからの返信 (投稿日 : 2024 年 5 月 2 日)
Dear Guest, I apologize that the cleanliness of your room was not met with our excellence in service. I will be sure to discuss this review with our housekeeping staff and heighten our awareness of such issues. We value you as our Guest and hope to have you stay with us again. Thanks again for writing a review. Sincerely, Adam Poirier, GM

6/10 (普通)

Michael

2024 年 4 月に 2 泊滞在
GMからの返信 (投稿日 : 2024 年 5 月 20 日)
Dear Michael, Thank you for choosing us. Our goal is to exceed our guests’ expectations, so I regret that your visit was just okay. We appreciate the feedback and hope to host you again. Sincerely, Adam Poirier, GM

8/10 (良い)

ALAIN

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Très bien
2024 年 4 月に 4 泊滞在
GMからの返信 (投稿日 : 2024 年 4 月 29 日)
Dear ALAIN, It was kind of you to take the time to review our hotel. I’m glad you enjoyed your visit. We appreciate your choosing us and hope to host you again. Best, Adam Poirier, GM

10/10 (非常に良い)

Michael

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Very nice hotel and staff.
2024 年 4 月に 1 泊滞在
GMからの返信 (投稿日 : 2024 年 4 月 29 日)
Dear Michael, I am glad you had a great overall experience and thank you for sharing your review. Please visit us again soon! Best, Adam Poirier, GM

10/10 (非常に良い)

Natasha

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great place to stay, fantastic location, really clean!
2024 年 4 月に 1 泊滞在
GMからの返信 (投稿日 : 2024 年 4 月 29 日)
Dear Natasha, We are thrilled to have met your expectations and can't thank you enough for staying with us. The compliments of your review are always welcome, but the best compliment would be a return stay. We hope to see you again! Best, Adam Poirier, GM

10/10 (非常に良い)

Bob

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Staff was accommodating, facilities were clean and well maintained.
2024 年 4 月に 2 泊滞在
GMからの返信 (投稿日 : 2024 年 4 月 29 日)
Dear Bob, We strive to provide our guests with exceptional service that keeps them returning to our Hotel, so it is great to hear you enjoyed your stay. Thank you for your support! Best, Adam Poirier, GM

8/10 (良い)

Susan

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 4 月に 1 泊滞在

10/10 (非常に良い)

Michael

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Excellent location, very near train station and Strip district.
2024 年 4 月に 2 泊滞在
GMからの返信 (投稿日 : 2024 年 4 月 22 日)
Dear Michael, Our team strives to provide a great experience. We thank you for writing a review, as your feedback is helpful in continuing to obtain this goal. We are thrilled to hear your stay was enjoyable and our location convenient. I appreciate you choosing our hotel while in the area, and we hope to see you again on a return visit. Best. Adam Poirier, GM

10/10 (非常に良い)

Jarrod

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 4 月に 1 泊滞在
GMからの返信 (投稿日 : 2024 年 4 月 19 日)
Dear Jarrod, Thanks for sharing this generous review of your experience with us. We really appreciate the support and hope to host you again. Best, Adam Poirier, GM

10/10 (非常に良い)

Jennie

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Staff was amazing and we loved the hotel and our staycation in the strip. Pool room was too hot.
2024 年 3 月に 1 泊滞在
GMからの返信 (投稿日 : 2024 年 4 月 17 日)
Dear Jennie, We are happy to hear from you! Thank you so much for your kind words about the staff and your overall experience at the Homewood Suites. Our outstanding team is dedicated to providing genuine, warm hospitality to everyone who visits us. We appreciate your business and hope to host you for another fun staycation soon. Best, Adam Poirier, GM

8/10 (良い)

Walter

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Right in between downtown and strip district
2024 年 4 月に 2 泊滞在
GMからの返信 (投稿日 : 2024 年 4 月 16 日)
Dear Walter, Our location is definitely one of the best attributes of our Homewood Suites, and I am glad it was a perfect fit for your stay. Thank you for your patronage and for taking the time to share your experience with this review. It was our pleasure to host you, and we hope to do so again. Best, Adam Poirier, GM

8/10 (良い)

Dean

小さなお子様連れの家族旅行
良かった点 : 設備とサービス
Good location and room amenities. I hated that my room had three (red, white, blue) lights be lit or flashing that is very distracting when the room is otherwise dark and you are trying to get to sleep. The blue light was the reflection of the microwave clock via the mirror into the sleeping area, the red light was on the TV and the periodically flashing white light was from the smoke detector.
2024 年 4 月に 1 泊滞在
GMからの返信 (投稿日 : 2024 年 4 月 14 日)
Dear Dean, Thank you for choosing us, but I’m sorry that we did not provide a more positive experience. We appreciate the feedback, including recommendations for improvement and hope to have the opportunity to leave you with a more favorable impression on a return visit. Sincerely, Adam Poirier, GM

10/10 (非常に良い)

Ki'Aumbre

良かった点 : 清潔度、施設のコンディションと設備
気になった点 : スタッフとサービス
2024 年 3 月に 1 泊滞在
GMからの返信 (投稿日 : 2024 年 4 月 15 日)
Dear Ki'Aumbre, Thanks for letting us know you enjoyed your visit. We appreciate your patronage! Best, Adam Poirier, GM

8/10 (良い)

Gary

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Very clean, staff were friendly and helpful, short walk to entertainment and food.
2024 年 4 月に 1 泊滞在
GMからの返信 (投稿日 : 2024 年 4 月 13 日)
Dear Gary, We're happy to hear from you and glad you enjoyed your stay. I'm pleased you found our amenities clean, location convenient, and service exceptional. We appreciate you choosing our hotel while visiting. Thank you for your kind feedback, and we look forward to hosting you again. Best, Adam Poirier, GM

10/10 (非常に良い)

Zuleika

良かった点 : 清潔度、スタッフとサービス
2024 年 3 月に 1 泊滞在
GMからの返信 (投稿日 : 2024 年 4 月 13 日)
Dear Zuleika, It was our pleasure hosting you, and we look forward to a return visit. Thank you for choosing us. Best, Adam Poirier, GM

10/10 (非常に良い)

tawana

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Customer service was excellent. Staff very helpful with recommendations on things to do in area.
2024 年 4 月に 3 泊滞在
GMからの返信 (投稿日 : 2024 年 4 月 11 日)
Dear tawana, We love all compliments, but hearing that the staff was the main reason you loved your stay is music to our ears. Thank you so much for choosing Homewood Suites and letting us know how much you enjoyed your stay. We will be ready and waiting to host you again the next time your travels bring you to Pittsburgh. Best, Adam Poirier, GM

8/10 (良い)

Thanh-Tam

2024 年 4 月に 7 泊滞在
GMからの返信 (投稿日 : 2024 年 5 月 2 日)
Dear Thanh-Tam, We are thrilled you had a great stay! Thank you for the review, and please visit us again. Best, Adam Poirier, GM

2/10 (非常に不満)

Kelly

気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 4 月に 1 泊滞在
GMからの返信 (投稿日 : 2024 年 4 月 11 日)
Dear Kelly, Our goal is to provide comfort to all our guests, so I regret that you did not enjoy your visit. We appreciate your attention to reviewing our hotel and hope to better serve you upon your return to the area. Sincerely, Adam Poirier, GM

10/10 (非常に良い)

James

2024 年 4 月に 1 泊滞在

10/10 (非常に良い)

ALAIN

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Superbe accueil. Suite avec tout le confort. Cuisine très bien équipée avec un énorme réfrigérateur-congélateur. Parking à seulement 19 $, sûrement le moins cher à Pittsburgh. À seulement 5 minutes à pied du centre-ville de Pittsburgh. Grande terrasse extérieure pour les fumeurs. Franchement, rien à dire de négatif.
2024 年 4 月に 4 泊滞在
GMからの返信 (投稿日 : 2024 年 4 月 9 日)
Dear ALAIN, We can't wait to welcome you back to our Homewood Suites in Pittsburgh! Your satisfaction is our top priority, and we look forward to providing you with another flawless experience. Thank you for choosing our hotel, and we can't wait to see you again soon! Sincerely, Adam Poirier, GM

10/10 (非常に良い)

Matt

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 4 月に 1 泊滞在

10/10 (非常に良い)

Maureen

良かった点 : 清潔度、スタッフとサービス
Love that we’re able to get a 2bedroom suite for all 6 of us adults to be in together instead of getting 2or 3 rooms
2024 年 4 月に 1 泊滞在
GMからの返信 (投稿日 : 2024 年 4 月 9 日)
Dear Maureen, It is fantastic to see that our accommodations were perfect for your group's needs! Thank you for your business and your positive review. Hosting you was our pleasure and we hope to welcome you back soon. Best, Adam Poirier, GM

8/10 (良い)

Don

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 4 月に 2 泊滞在

10/10 (非常に良い)

RANJAY

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
GOOD rooms, but parking $26/night seems high
2024 年 4 月に 1 泊滞在
GMからの返信 (投稿日 : 2024 年 4 月 8 日)
Dear RANJAY, It sounds like you enjoyed yourself during your time with us! In the Pittsburgh area, parking is at a premium. We are glad to offer our guests one option without worrying about city limitations or towing. We appreciate your feedback and consider it as we continually monitor our guest offerings. Best, Adam Poirier, GM

10/10 (非常に良い)

Analise

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 4 月に 2 泊滞在

6/10 (普通)

SaraLynn

家族旅行
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
気になった点 : スタッフとサービス
Biggest complaint is that housekeeping as to be requested and they don’t tell you
2024 年 4 月に 3 泊滞在
GMからの返信 (投稿日 : 2024 年 4 月 7 日)
Dear SaraLynn, Thank you for the kind review. We are glad our accommodations added to the enjoyment of your visit, but we apologize for not meeting every expectation. I have taken note and will ask the staff to remind guests about requests for housekeeping. We hope to welcome you again soon! Sincerely, Adam Poirier, GM

8/10 (良い)

Cheryl

カップルで旅行
良かった点 : スタッフとサービス、設備とサービス、施設のコンディションと設備
Spacious rooms with cooking option, beautiful lobby, breakfast, close to diwntow
2024 年 3 月に 1 泊滞在
GMからの返信 (投稿日 : 2024 年 4 月 17 日)
Dear Cheryl, It is fantastic to know that our well-designed rooms, gorgeous decor, and proximity to downtown all contributed to an enjoyable experience. We appreciate your kind words and your patronage. Hosting you was a pleasure, and we hope to do so again soon. Best, Adam Poirier, GM

10/10 (非常に良い)

Gopinath、east windsor

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Great family place to stay
2024 年 4 月に 1 泊滞在
GMからの返信 (投稿日 : 2024 年 4 月 6 日)
Dear Gopinath, I appreciate you sharing your kind review with us and other travelers. I'm delighted that we were well-suited to your family vacation. We hope to host your family again soon. Best, Adam Poirier, GM

8/10 (良い)

Anne

グループ旅行
良かった点 : スタッフとサービス、施設のコンディションと設備
The hotel was clean and convenient to The Strip!!
2024 年 4 月に 2 泊滞在
GMからの返信 (投稿日 : 2024 年 4 月 5 日)
Dear Anne, Thank you for taking the time to write. I’m happy to hear that our cleanliness and fun location made for an enjoyable stay. A return visit is the best compliment! Best, Adam Poirier, GM