スポーツ設備

ハイアット ハウス ピッツバーグ サウス サイドの口コミ

3 out of 5

口コミ

8.8

非常に良い

評価 10 - 1001 件の口コミ中 603 件が非常に良い" "
評価 8 - 1001 件の口コミ中 253 件が良い" "
評価 6 - 1001 件の口コミ中 88 件が普通" "
評価 4 - 1001 件の口コミ中 28 件が不満" "
評価 2 - 1001 件の口コミ中 29 件が非常に不満" "

9.2/10

清潔度

9.0/10

スタッフとサービス

8.6/10

設備とサービス

9.0/10

施設のコンディションと設備

8.6/10

環境への配慮

口コミ

6/10 (普通)

宿泊されたお客様

良かった点 : 清潔度
利点、欠点
(利点) ジム、プールは清潔感あり。フロントの対応はいい。 (欠点) 水のサービスが無い。 キッチンで料理をしても窓も開かないし、換気扇が無いので部屋に臭いが籠もる。 ゴミ箱が1個で小さすぎる。(部屋で処理できず多くの客が廊下にゴミを置いていた) 朝食時の卵料理をする人の手際が悪く、毎日行列が出来ていた。改善すべきである。 Valet parkingが1日14ドルは取り過ぎ。
General Managerからの返信 (投稿日 : 2016 年 9 月 5 日)
Dear 利点、欠点, Each member of our team strives daily to provide positive guest experiences. Your comments, which highlight our successes and areas for improvement, are welcomed as they foster change for the better. Thank you for taking the time to share your review. Best, Burke Flynn General Manager

8/10 (良い)

Lisa

カップルで旅行, 家族旅行
良かった点 : 清潔度、設備とサービス
Very relaxing during a stressful trip.
2024 年 5 月に 2 泊滞在
GMからの返信 (投稿日 : 2024 年 5 月 12 日)
Dear Lisa, We're happy to hear from you! It's great to know that you were able to relax here from your stressful trip. Please plan to visit us again the next time you travel to the area. Best, Dan Rueda, GM

10/10 (非常に良い)

Yelenys

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
El personal muy amable y está localizado en un lugar muy tranquilo Hay varios restaurantes y lugar de juegos también
2024 年 5 月に 3 泊滞在
GMからの返信 (投稿日 : 2024 年 5 月 6 日)
Dear Yelenys, I'm so glad you enjoyed your stay. It is lovely that you found our rooms comfortable, our associates friendly and our quiet location convenient. Your review and recommendation are welcomed and appreciated. Thank you for staying with us. Best, Dan Rueda, GM

10/10 (非常に良い)

Brittany

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 3 月に 2 泊滞在

10/10 (非常に良い)

Imtiyaz

2024 年 4 月に 1 泊滞在

2/10 (非常に不満)

Cody

2024 年 3 月に 1 泊滞在
GMからの返信 (投稿日 : 2024 年 4 月 16 日)
Dear Cody, Thank you for staying with us and we appreciate your feedback. We regret that your time with us didn't meet your expectations. We hold ourselves to a higher standard, so we hope you will allow us to share a more positive experience with you soon. Sincerely, Dan Rueda, GM

6/10 (普通)

Susan

良かった点 : スタッフとサービス
2024 年 3 月に 2 泊滞在
GMからの返信 (投稿日 : 2024 年 4 月 13 日)
Dear Susan, It was our pleasure hosting you, and we appreciate your time in reviewing our hotel. We hope to see you again upon your return to the area. Sincerely, Dan Rueda, GM

2/10 (非常に不満)

Mohan

家族旅行
良かった点 : スタッフとサービス、設備とサービス
気になった点 : 清潔度、施設のコンディションと設備
There was mold on the pillow and bed.
2024 年 3 月に 1 泊滞在
GMからの返信 (投稿日 : 2024 年 4 月 12 日)
Dear Mohan, The experience you described is not typical or acceptable. Please know that your feedback will be addressed with the housekeeping team and is very much appreciated as it will help us to be better than we were during your visit. I hope we have the chance to serve you better on a return trip. Sincerely, Dan Rueda, GM

10/10 (非常に良い)

samuel

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great
2024 年 2 月に 1 泊滞在
GMからの返信 (投稿日 : 2024 年 4 月 9 日)
Dear samuel, We appreciate you taking the time to let us know you enjoyed your visit. Thank you for choosing us and sharing this five-star review. Please visit again soon. Best, Dan Rueda, GM

6/10 (普通)

Vernon

良かった点 : スタッフとサービス
2024 年 4 月に 2 泊滞在
GMからの返信 (投稿日 : 2024 年 4 月 9 日)
Dear Vernon, Guest satisfaction is our highest priority, so I regret we couldn't deliver a more positive experience. Your feedback is welcome, and we appreciate your taking the time to share your review with us. Sincerely, Dan Rueda, GM

10/10 (非常に良い)

deb

出張
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
excellent stay! !!
2024 年 4 月に 2 泊滞在
GMからの返信 (投稿日 : 2024 年 4 月 7 日)
Dear deb, Thanks for letting us know you enjoyed your visit. We appreciate your patronage! Best, Dan Rueda, GM

10/10 (非常に良い)

Oderay

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Good
2024 年 3 月に 3 泊滞在
GMからの返信 (投稿日 : 2024 年 4 月 5 日)
Dear Oderay, Thank you for your patronage. We are so happy to know you enjoyed your stay. Please visit again soon. Best, Dan Rueda, GM

10/10 (非常に良い)

Jean

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 3 月に 2 泊滞在

8/10 (良い)

Stacy、Havertown

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
We use this as our go-to hotel when visiting Pittsburgh unless we have to be downtown for a specific reason.
2024 年 3 月に 2 泊滞在
GMからの返信 (投稿日 : 2024 年 4 月 1 日)
Dear Stacy, For being a return guest, you have the gratitude of the entire staff. Thank you so much for your continued patronage. We are proud to be your favorite hotel in Pittsburgh and look forward to your next stay. Best, Dan Rueda, GM

10/10 (非常に良い)

Haylie

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Had a wonderful stay. Perfect location and very walkable to all of our favorite places.
2024 年 3 月に 2 泊滞在
GMからの返信 (投稿日 : 2024 年 3 月 31 日)
Dear Haylie, What an excellent rating! I am thrilled to see that you had a great stay, and hope that we will be your first choice for lodging from here on out. Thank you for your business, and please come again. Best, Dan Rueda, GM

10/10 (非常に良い)

Deborah

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Really good!
2024 年 3 月に 1 泊滞在
GMからの返信 (投稿日 : 2024 年 3 月 30 日)
Dear Deborah, We appreciate your strong recommendation and welcome you to settle in again anytime. Best, Dan Rueda, GM

10/10 (非常に良い)

Martha

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Personal is so nice
2024 年 3 月に 1 泊滞在
GMからの返信 (投稿日 : 2024 年 3 月 29 日)
Dear Martha, Thank you for being our guest and complimenting the staff. A fantastic hotel stay starts and ends with the people who run the property, so your kind words are appreciated. We hope to have you back for another five-star experience in the near future. Best, Dan Rueda, GM

10/10 (非常に良い)

Ben

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 3 月に 1 泊滞在

10/10 (非常に良い)

Rosalyn、Indianapolis

良かった点 : 清潔度、スタッフとサービス
2024 年 3 月に 1 泊滞在

8/10 (良い)

Shannon、Jersey City

カップルで旅行
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
Give free parking. That’s crazy you have to pay on top of that per day.
2024 年 3 月に 2 泊滞在
GMからの返信 (投稿日 : 2024 年 3 月 26 日)
Dear Shannon, It is always a pleasure to see that our guests enjoyed a positive experience with us. Thank you for taking a moment to share your thoughts and offer suggestions for improvement. We appreciate your feedback and hope to welcome you back soon. Best, Dan Rueda, GM

4/10 (不満)

Camille

出張, 小さなお子様連れの家族旅行
気になった点 : 清潔度、スタッフとサービス
Room is dirty notthing has been wiped down . Windows are cloudy yuki. Bathroom floor sticky shower wasnt washed down no coffee pot when there was supposed to be one. He went and got me one said your going to have to wash it its very dirty !!!
GMからの返信 (投稿日 : 2024 年 3 月 25 日)
Dear Camille, Thank you for taking the time to share your feedback and for staying with us. Please accept our apologies for your unpleasant experience. As the cleanliness of our hotel is a key priority, we are very sorry your room fell short of expectations. Please rest assured that your comments have been shared with our housekeeping team to improve our service. Sincerely, Dan Rueda, GM

8/10 (良い)

Yuanfan

ペット同伴の旅行, 家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Very nice hotel to stay, easy access to everything.
2024 年 3 月に 2 泊滞在
GMからの返信 (投稿日 : 2024 年 3 月 20 日)
Dear Yuanfan, Thank you for staying with us! It is excellent to know that our location was a significant factor in the enjoyment of your stay. We appreciate your business and the fact you took the time to share your thoughts. Please come again soon! Best, Dan Rueda, GM

10/10 (非常に良い)

Nathan

出張, カップルで旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Things to do within walking distance.
2024 年 3 月に 2 泊滞在
GMからの返信 (投稿日 : 2024 年 3 月 22 日)
Dear Nathan, We appreciate your review and recommendation. I'm delighted to know you found your stay and our location to be top-notch. Please find a reason to revisit us soon. Best, Dan Rueda, GM

10/10 (非常に良い)

Joanne

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
I wish parking was included very expensive
2024 年 3 月に 2 泊滞在
GMからの返信 (投稿日 : 2024 年 3 月 19 日)
Dear Joanne, Thanks for your feedback and five-star rating. In Pittsburgh as in most large cities, parking is valued at a premium, and fees are required for the upkeep of the parking areas. Charges are typically kept separate from the room fees, as only some people who stay at the hotel have a car. We appreciate your business and hope to host you again. Best, Dan Rueda, GM

10/10 (非常に良い)

Josh

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Stayed here 4 times, its always enjoyable, top notch staff and facilities. Lots of dining and party options close by. My favorite Pittsburgh staycation spot.
2024 年 3 月に 2 泊滞在
GMからの返信 (投稿日 : 2024 年 3 月 18 日)
Dear Josh, We take great pride in being your favorite hotel in Pittsburgh! Thank you so much for your continued patronage and your kind feedback. Please come see us again soon. Best, Dan Rueda, GM

8/10 (良い)

John Joseph

良かった点 : 清潔度
2024 年 3 月に 3 泊滞在

10/10 (非常に良い)

Jewel

2024 年 3 月に 1 泊滞在

10/10 (非常に良い)

Nnamdi

出張
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great place to stay
2024 年 3 月に 7 泊滞在
GMからの返信 (投稿日 : 2024 年 3 月 11 日)
Dear Nnamdi, We are sincerely grateful for your stay with us. Your thoughtful review means the world to us and we eagerly anticipate your return. Best, Dan Rueda, GM

10/10 (非常に良い)

Trista

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Wonderful stay. The parking garage is small and somewhat difficult to maneuver through, just a warning as I was not expecting it to be that difficult to park.
2024 年 3 月に 1 泊滞在
GMからの返信 (投稿日 : 2024 年 3 月 10 日)
Dear Trista, We appreciate your review. Your valuable feedback is very important and allows us to monitor and continually improve our property. Thank you for staying with us, and we hope to have an opportunity to serve you again. Best, Dan Rueda, GM

10/10 (非常に良い)

Victor

家族旅行, 小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
My family and I had a short stay here as we passed through Pittsburgh on our road trip. We were very pleased with this hotel. The staff were accommodating and able to answer all our questions. The room was clean, it slept 4 people comfortably. I would definitely revisit Hyatt House in Pittsburgh.
2024 年 3 月に 1 泊滞在
GMからの返信 (投稿日 : 2024 年 3 月 10 日)
Dear Victor, We are absolutely thrilled to hear that your experience was exceptional and that you would choose to stay with us again! Your kind feedback means the world to us and we will be sure to share it with our entire team. We take pride in ensuring our guests feel comfortable and we're glad we were able to deliver. Thank you for choosing us and we look forward to welcoming you back soon. Sincerely, Dan Rueda, GM

2/10 (非常に不満)

Ashley

カップルで旅行
良かった点 : 施設のコンディションと設備
気になった点 : スタッフとサービス、設備とサービス
Do not recommend! They charged me a smoking fee just for leaving a small line of an ash on a table. We smoked outside of the property and placed a smoking product on the table when we came back in. They even said the room did not smell of smoke, and sent me a picture of a small black line on someones finger after the swiped a table. RIDICULOUS! Charged me $214! Never again
GMからの返信 (投稿日 : 2024 年 3 月 8 日)
Dear Ashley, Hyatt House is committed to providing its guests and associates with a smoke-free environment and is proud to boast one of the most comprehensive smoke-free hotel policies in the industry. All associates have been trained to respond to potential violations of the policy. Guests are reminded at the time of booking and upon arrival at the hotel that smoking is not permitted inside the building. Pre-arrival email notifications also include a reference to the policy. There is a significant room recovery fee for guests who do not comply to cover the extensive cost of restoring guest rooms to a smoke-free condition. I'm sorry for any frustration this has caused you, but we are committed to ensuring a smoke-free environment for every guest. Sincerely, Dan Rueda GM

10/10 (非常に良い)

Kesnel

2024 年 3 月に 2 泊滞在

10/10 (非常に良い)

Kuntal

出張, 小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Worth the price paid. Quiet location
2024 年 2 月に 1 泊滞在
GMからの返信 (投稿日 : 2024 年 3 月 4 日)
Dear Kuntal, Thank you so much for your review. I am thrilled that you found our atmosphere peaceful and our overall value exceptional. It was our pleasure to host you during your time in Pittsburgh, and we hope you will always choose our property when you return to the area. Best, Dan Rueda, GM

10/10 (非常に良い)

Sara

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 2 月に 3 泊滞在

10/10 (非常に良い)

Andrew

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Nice and clean
2024 年 3 月に 1 泊滞在
GMからの返信 (投稿日 : 2024 年 3 月 4 日)
Dear Andrew, We take great pride in providing the cleanest accommodations in Pittsburgh. Thank you for recognizing the hard work of our housekeeping team in this positive review. We are ready and waiting to serve anytime you return to the area. Best, Dan Rueda, GM

10/10 (非常に良い)

Katie

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 3 月に 2 泊滞在

10/10 (非常に良い)

Robert

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Wonderful stay.
2024 年 2 月に 2 泊滞在
GMからの返信 (投稿日 : 2024 年 2 月 29 日)
Dear Robert, We strive to provide a pleasant stay, so I am thrilled that you recognized our efforts. Thank you for your business and your recommendation. We appreciate both more than you know. Best, Dan Rueda, GM

6/10 (普通)

Jonna

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス
Julian provided great service! Computer systems not working properly at check in. Room is lovely, but the bed and pillows were terrible. I only slept for about 3.5 hours. Hard as rocks. Sofa comfort was not much better. Would love to stay here again, but without sleep, I’m going to have to look somewhere else. 🙁
2024 年 2 月に 1 泊滞在
GMからの返信 (投稿日 : 2024 年 2 月 29 日)
Dear Jonna, Thank you for noting Julian's great service, but I'm sorry that our beds were not to your liking. Your comfort is our highest priority, and I regret that we left you less than completely satisfied. Your feedback is welcomed as it allows us to monitor the guest experience. Thank you for taking the time to share your review. Sincerely, Dan Rueda, GM

8/10 (良い)

Cindy

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 2 月に 2 泊滞在
GMからの返信 (投稿日 : 2024 年 2 月 29 日)
Dear Cindy, Thank you for the great review. It was our pleasure to host you, and we hope to do so again soon. Best, Dan Rueda, GM

10/10 (非常に良い)

Eric

2024 年 2 月に 1 泊滞在

8/10 (良い)

harold

良かった点 : 清潔度、スタッフとサービス
気になった点 : 施設のコンディションと設備
You had it pay 20.00 dollars parking. Laughable!!
2024 年 2 月に 1 泊滞在
GMからの返信 (投稿日 : 2024 年 2 月 27 日)
Dear harold, In the Pittsburgh area, parking is at a premium. We are glad to offer our guests one option without worrying about city limitations or towing. We appreciate your feedback and consider it as we continually monitor our guest offerings. Sincerely, Dan Rueda, GM

10/10 (非常に良い)

Shanya

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 2 月に 2 泊滞在

10/10 (非常に良い)

Issac

2024 年 2 月に 1 泊滞在

8/10 (良い)

Juan

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Hotel is in a nice neighborhood loved how everything you need is walkable such as restaurant's and shopping stores. The only downfall in our stay was that every night our bathroom smelled like marijuana and made the room smell like it as well since the bathroom’s have connected vent. Definitely unpleasant odor with our child. The smell was overwhelming and it happened each night of our stay. Overall nice hotel and shout out to the guy in the bar he was really nice !!!
2024 年 2 月に 2 泊滞在
GMからの返信 (投稿日 : 2024 年 2 月 21 日)
Dear Juan, My sincere apology that inconsiderate guests interrupted the comfort of your stay. I completely understand your frustrations and share them. We do our best to advise all our guests of hotel etiquette in an effort to provide everyone with a quiet and comfortable stay, and we do charge a fee to guests who smoke in their rooms. Your experience is not indicative of our norm, so I hope that you will consider a return visit. Again, on behalf of our entire team – I offer my apologies. Sincerely, Dan Rueda, GM

8/10 (良い)

Amy、Waterloo

カップルで旅行, 家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Hotel is in a fun neighborhood and very short drive to U Pitt, Carnegie Mellos, Duquesne and to downtown. Parking lot is very cramped. We loved everything about our stay except that every night our bathroom reeked of marijuana. Clearly someone was smoking weed just underneath us or in a bathroom with a connected vent. The smell was overwhelming and it happened each night of our 3 night stay. We mentioned something to staff on the first and third nights but they weren't able to help.
2024 年 2 月に 3 泊滞在
GMからの返信 (投稿日 : 2024 年 2 月 21 日)
Dear Amy, My sincere apology that inconsiderate guests interrupted the comfort of your stay. I completely understand your frustrations and share them. We do our best to advise all our guests of hotel etiquette in an effort to provide everyone with a quiet and comfortable stay and we do charge a fee to guests that smoke in their rooms. Your experience is not indicative of our norm, so I hope that you will consider a return visit. Again, on behalf of our entire team – I offer my apologies. Sincerely, Dan Rueda, GM

10/10 (非常に良い)

Steve

カップルで旅行, 家族旅行, 小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The room absolutely blew me away. One of the best rooms I stayed at in a hotel
2024 年 2 月に 2 泊滞在
GMからの返信 (投稿日 : 2024 年 2 月 20 日)
Dear Steve, I can't thank you enough for writing and sharing this review. We take great pride in bearing the Hyatt name and work hard to make sure our offerings exceed the standards guests have come to expect. We appreciate your business and hope to see you again soon. Best, Dan Rueda, GM

10/10 (非常に良い)

Arrunkhumar

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
A clean and well maintained place .
2024 年 2 月に 1 泊滞在
GMからの返信 (投稿日 : 2024 年 2 月 20 日)
Dear Arrunkhumar, Our housekeeping staff is second to none. Thank you for being our guest and recognizing their efforts in this review. Hosting you was our pleasure, and we hope to welcome you back soon. Best, Dan Rueda, GM

8/10 (良い)

Meg

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Very nice stay! Great location and staff.
2024 年 2 月に 2 泊滞在
GMからの返信 (投稿日 : 2024 年 2 月 19 日)
Dear Meg, It sounds like our hotel offers a perfect balance of service and convenience. Thank you for your positive review and for allowing us the privilege of hosting you. We hope to see you again soon. Best, Dan Rueda, GM

2/10 (非常に不満)

Salvatore

気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Staff was unprofessional.
2024 年 2 月に 1 泊滞在
GMからの返信 (投稿日 : 2024 年 2 月 19 日)
Dear Salvatore, Thank you for taking the time to share your feedback and for being our valued Guest. Typically, our staff does a terrific job of responding to our guests' needs in a professional manner; in your case, that did not happen. We value your comments and will use them to ensure we are more consistent in our service levels. It would be our pleasure to have you back and leave you with a more favorable impression. Thank you for staying with us. Sincerely, Dan Rueda, GM

6/10 (普通)

Michael

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Dog park next to hotel is noisy.
2024 年 2 月に 1 泊滞在
GMからの返信 (投稿日 : 2024 年 2 月 19 日)
Dear Michael, We appreciate your business and the time you took to share this review. I regret that the muted sounds from the dog park were noticeable to you and took away from the enjoyment of your visit. Please come and see us again for a better stay should your travels bring you back to Pittsburgh. Sincerely, Dan Rueda, GM