Pipe Mountain Coaster

Had a great time. beautiful property. enjoyed breakfast at the patio outside our room.

The Housekeeping Staff amazing. They were cheerful, able to assist with anything needed and directive. The upgrade to Fairmont gold one bedroom suite was best decision but while waiting for our room to be ready we were never told that we had access to Gold room comfort lounge for food and drinks and instead that we had paid an extra $250 a night for. Instead we spent 150 in cafeteria on ground floor uncomfortable. Then when we switched to one bed suite on day three costing over 2300 night our luggage was missing after returning from a wedding at 10 pm as it had not been transferred from our king gold room. There are many “assisters” but the service is not five star or even three. You are met with fairly nonchalant behaviour for an expensive hotel. Luckily “sharmaine” by text assist was helpful in booking a history tour. There isn’t even a black service to pay for and so we entered fairly dirty old local cabs to get to wedding. Our personal car to airport was roughly 990 return so clearly we don’t mind paying. This was a beautiful and stunning location but it had absolutely no resort customer service that was close to the Four Seasons standard. In fact we had no water in our room without acquiring it at night service, no pay for drinks or snacks in room bar. You are left with a beautiful setting and room but don’t dare need a late night drink or food item in the room. They gave us two apples -maple syrup and a cider looking drink. The price is not worth the service !

We had a fantastic stay at the Malcolm. We stayed as a family of three and everyone loved it. Our room had gorgeous views and the pool was a highlight of all. The staff were incredibly friendly and we were well taken care of (extra towels, cups, etc). We are already planning a trip back and will definitely be staying at the Malcolm again.