Phoenix Marketcity

Our stay had a few hiccups but I commend management and staff for their responsiveness in dealing with any shortcomings. Pradeep the General Manager of the hotel is extremely welcoming, he recommended dinner at Republic of Noodles and the food was excellent prepared by chef Albert. The front office receptionists on night shift was excellent and she was very attentive and responsive to our needs. Overall a wonderful stay and will stay again at the Lemon Tree Premier Ulsoor.

During a recent stay at the Grand Mercure Bengaluru, I found the hotel itself to be quite satisfactory. The accommodations were modern, clean, and comfortable, ensuring a restful stay. The housekeeping staff deserve commendation for maintaining impeccable standards of cleanliness. The service throughout the hotel was commendable. The staff were consistently friendly and helpful, readily addressing any requests. Room service was prompt and the food was enjoyable. The lunch buffet at the restaurant was a highlight, offering a satisfying variety of dishes. While the hotel is attached to Gopalan Mall, I found the mall itself to be rather underwhelming. The selection of shops was limited and the overall size was smaller than expected. This wasn't a major issue, but it's worth noting for those who might be expecting a larger shopping experience. However, a significant error on my final invoice detracted from the overall experience. An extra zero had been mistakenly added to the total, resulting in a grossly inflated amount. While the issue was rectified, it caused unnecessary inconvenience and raised concerns about the hotel's billing procedures. Despite this unfortunate incident and the somewhat disappointing mall, I would still recommend the Grand Mercure Bengaluru for the quality of the hotel itself. The comfortable accommodations, excellent service, and the enjoyable lunch buffet make it a desirable choice. However, guests are advised to carefully review their invoices.

We had an okay experience in this hotel, not what we expected. The bathroom of executive suite was dated and small as compared to Leela Delhi. The buffet food options were less and sub standard with same items repeated daily, felt like eating in a canteen, so much so that I didn’t feel like eating there. The staff was good as always, however due to the heavy traffic, they did some incorrect billing which they later corrected. Overall, my stay was good but i didn’t got a good feeling about the hotel and may not be choosing Leela Bangalore again.