デスク、ノートパソコン用作業スペース、遮光カーテン、アイロン / アイロン台

シュアステイ ホテル バイ ベストウェスタン フェニックス エアポートの口コミ

2.5 out of 5

口コミ

7.0

良い

評価 10 - 1945 件の口コミ中 581 件が非常に良い" "
評価 8 - 1945 件の口コミ中 548 件が良い" "
評価 6 - 1945 件の口コミ中 304 件が普通" "
評価 4 - 1945 件の口コミ中 189 件が不満" "
評価 2 - 1945 件の口コミ中 323 件が非常に不満" "

7.6/10

清潔度

7.4/10

スタッフとサービス

7.0/10

設備とサービス

7.2/10

施設のコンディションと設備

7.0/10

環境への配慮

口コミ

10/10 (非常に良い)

MITSUO

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
空港まで送迎してくれる
2024 年 5 月に 1 泊滞在
Guest Relations Managementからの返信 (投稿日 : 2024 年 5 月 21 日)
Hi Mitsuo,We're thrilled to hear that you enjoyed our airport shuttle service during your stay! Ensuring our guests have a seamless and convenient journey to and from the airport is one of our top priorities. Thank you for taking the time to share your positive experience. We look forward to welcoming you back on your next visit to the area!

6/10 (普通)

Kazuki

気になった点 : スタッフとサービス、施設のコンディションと設備
Noise from the floor above made it difficult to sleep.
2024 年 3 月に 1 泊滞在
Guest Relations Managementからの返信 (投稿日 : 2024 年 3 月 5 日)
Dear Kazuiki,We're truly sorry to hear about the disturbance caused by noise from the floor above during your stay. We understand how crucial a peaceful night's sleep is for our guests, and we apologize for falling short in providing you with the tranquility you deserve. Your feedback is invaluable to us, and we'll work diligently to address this issue to ensure a more restful experience for all our guests in the future. Please know that your comfort and satisfaction are our top priorities, and we hope to have the opportunity to welcome you back for a much-improved stay.

8/10 (良い)

Takayuki

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
無料シャトルバスもあって便利でよかったです。
2023 年 12 月に 1 泊滞在
Guest Relations Managementからの返信 (投稿日 : 2023 年 12 月 14 日)
Hello Takayuki,Hooray for the fabulous 4 out of 5 rating! We're over the moon that you found our free shuttle bus convenient and nice – we aim to add that extra touch of ease and comfort to your stay. Your high praise means the world to us, and we can't wait to roll out the red carpet for your next visit. Here's to even more stellar experiences ahead!

10/10 (非常に良い)

Kayo、Hofu

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2023 年 11 月に 1 泊滞在
Guest Relations Managementからの返信 (投稿日 : 2023 年 11 月 25 日)
Hi Kayo,Thank you for taking the time to share your perfect rating! While we would have loved to hear more about your experience, we're glad to know that everything met or exceeded your expectations. Our team works hard to create a memorable and enjoyable experience for our guests, and it warms our hearts to see that reflected in your rating. We hope to welcome you back soon for another fantastic stay!

10/10 (非常に良い)

Kayo、Hofu

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
日本から来ました。無料のシャトルバスが運行しているので空港との行き来がしやすいです。翌日からレンタカーで旅をする予定なので助かりました。設備は清潔で機能も満足しております。スタッフはあまり愛想はありませんが、必要な案内はきちんとしてくれます。総じておすすめのモーテルです。
2023 年 11 月に 1 泊滞在
Guest Relations Managementからの返信 (投稿日 : 2023 年 11 月 20 日)
Dear Kayo,Thank you for taking the time to tell us about your experience. We are happy to hear that our free shuttle service and clean, working facilities made your stay more convenient, particularly as you moved from the airport to your rental vehicle. However, we are truly sorry if our staff failed to meet your friendly expectations. We recognize the significance of providing warm and inviting service, and we will address this problem with our team to provide a more pleasant and welcoming experience for our clients. Your input is vital, and we value your advice. In the future, we hope to have the opportunity to welcome you again and give an even greater stay.

8/10 (良い)

misako

グループ旅行
満足
古さはあるが、移動のため一泊するには安いし、朝食もあり充分だった。
2023 年 10 月に 1 泊滞在
Managerからの返信 (投稿日 : 2023 年 10 月 22 日)
Hello misako,ã”åˆç”ã„ãŸã ãã‚ã‚ŠãŒãã†ã”ã–ã„ã¾ãã‚ãŠå‰ã„æ–金ã§å¿«éãªã”滞åœãŒã§ããæœéŸã‚‚æºè¶³ã„ãŸã ã‘ãŸã‚ˆã†ã§å‰ã—ã„ã§ã

8/10 (良い)

Fujikawa

2023 年 10 月に 1 泊滞在
Managerからの返信 (投稿日 : 2023 年 10 月 29 日)
Hello Fujikawa,Thank you for your positive review! We're glad you enjoyed your stay.

10/10 (非常に良い)

tomoji

出張
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
清潔感あり。想像以上にキレイでした。
2023 年 2 月に 1 泊滞在
Guest Relation Managementからの返信 (投稿日 : 2023 年 2 月 6 日)
Hi Tomoji,We value the time you took to tell us about your most recent experience, and we are very grateful for the perfect rating. We appreciate you choosing to stay with us, and we sincerely hope you will do so in the future.

6/10 (普通)

MOE

2021 年 8 月に 1 泊滞在
Managerからの返信 (投稿日 : 2021 年 11 月 17 日)
We have high standards of hospitality and service and are always improving. We hope to see you again very soon!,

6/10 (普通)

宿泊されたお客様

出張
良かった点 : スタッフとサービス
気になった点 : 清潔度
wifiが断続的につながらなかった。
2021 年 6 月に 1 泊滞在
Managerからの返信 (投稿日 : 2021 年 9 月 23 日)
It is truly our goal to impress each guest with our service and hospitality. We want to thank you for the remarks pertaining to our hotel. On behalf of our entire staff, we thank you for choosing to stay with us and we hope you will give us a chance to serve you again.

10/10 (非常に良い)

Ricardo

2024 年 5 月に 1 泊滞在

10/10 (非常に良い)

Gordon

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Close to airport. Friendly staff.
2024 年 5 月に 1 泊滞在
Guest Relations Managementからの返信 (投稿日 : 2024 年 5 月 22 日)
Hi Gordon!Thank you so much for sharing your experience with us! We're thrilled to hear that our convenient location near the airport suited your needs perfectly. Our team works diligently to provide exceptional service, so it's wonderful to know that you found them friendly and accommodating. We appreciate your kind words and hope to welcome you back for another enjoyable stay in the future!

8/10 (良い)

Umaru

良かった点 : 清潔度、スタッフとサービス、設備とサービス
Reasonable rates and decent amenities, but sketchy neighborhood.
2024 年 5 月に 1 泊滞在
Guest Relations Managementからの返信 (投稿日 : 2024 年 5 月 22 日)
Hi Umaru!We're glad to hear that you thought our prices were fair and that you enjoyed our services while you were here. We're sorry to hear that you thought the neighborhood was a little strange. The safety and comfort of our guests is always our top priority. Don't worry—we're always working to improve security so that our guests always feel safe and secure during their stay. Please know that we value your comments and look forward to having you back for another great stay.

10/10 (非常に良い)

Andrew

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 5 月に 1 泊滞在

6/10 (普通)

Enrique、Winnemucca

出張
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
気になった点 : スタッフとサービス
Piden 250 de depósito es mucho
2024 年 5 月に 1 泊滞在
Guest Relations Managementからの返信 (投稿日 : 2024 年 5 月 22 日)
Dear Enrique,We understand your concern about the deposit, and we apologize for any inconvenience it may have caused. Our deposit policy is designed to ensure the safety and security of all our guests and their belongings throughout their stay. However, we appreciate your feedback and will take it into consideration as we continually strive to improve our guest experience. If you have any further questions or concerns, please don't hesitate to reach out to our team. We hope to have the opportunity to welcome you back in the future and provide you with an exceptional stay.

4/10 (不満)

Karen

Room ok. Breakfast very poor. Staff unhelpful. Area scary.
2024 年 2 月に 1 泊滞在
Managerからの返信 (投稿日 : 2024 年 5 月 21 日)
Hello Karen, We appreciate your feedback regarding your recent stay. We apologize for any inconvenience experienced and will share your comments with our team for further improvement. Feel free to reach out to our management team if you have any further concerns. Thank you for choosing our hotel, and we hope to welcome you back in the future.

6/10 (普通)

Kankanige

出張
良かった点 : スタッフとサービス
気になった点 : 清潔度、施設のコンディションと設備
Bit old property Night Staff is super friendly Great shuttle service
2024 年 5 月に 1 泊滞在
Managerからの返信 (投稿日 : 2024 年 5 月 21 日)
Hello Kankanige, We appreciate your feedback on our friendly night staff and convenient shuttle service. Your comments on the property's age will be shared with our team for consideration. We hope you will consider staying with us again in the future for an updated experience.

8/10 (良い)

Robert、Westport

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Rated the area around the property a 3 because i couldnt see much...not really looking after 30 hours traveling
2024 年 5 月に 1 泊滞在
Guest Relations Managementからの返信 (投稿日 : 2024 年 5 月 18 日)
Dear Robert, We're delighted to hear about your recent stay with us, and thank you for taking the time to share your feedback. We understand that after a long journey, a comfortable and welcoming environment is crucial, and we apologize if the surrounding area didn't meet your expectations right away. Rest assured, we're continuously striving to enhance our guests' experiences, and your comments will certainly help us in that endeavor. We hope to welcome you back soon, giving you the opportunity to explore our vibrant neighborhood with fresh eyes and renewed energy. Safe travels until we meet again!

8/10 (良い)

Mark

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Just a rough area of town. Room was great.
2024 年 5 月に 1 泊滞在
Guest Relations Managementからの返信 (投稿日 : 2024 年 5 月 21 日)
Dear Mark,We appreciate you taking the time to share your feedback with us. It's great to hear that you liked how clean our room was and how nice and helpful our staff was. We've taken note of your idea about the beds, and we're sorry if we missed something during our cleaning routine. We're always trying to make the experiences of our guests better, and your feedback helps us do that. We appreciate that you chose to stay with us and hope to have the chance to see you again soon.

8/10 (良い)

Sheila

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Efficient check in
2024 年 5 月に 1 泊滞在
Guest Relations Managementからの返信 (投稿日 : 2024 年 5 月 16 日)
Hi Sheila!It makes us happy to hear that your check-in went smoothly. It is always very important to us that our guests have a smooth and easy start to their stay. Our staff works hard to make sure that every guest feels welcome and cared for as soon as they walk in the door. We really appreciate you taking the time to leave your nice review. We hope to see you again soon for another great stay!

8/10 (良い)

Tiffany

2024 年 5 月に 1 泊滞在
Guest Relations Managementからの返信 (投稿日 : 2024 年 5 月 18 日)
Dear Tiffany, Thank you so much for taking the time to share your feedback with us! We're thrilled to see that you rated your experience at our hotel a 4 out of 5. Your satisfaction means the world to us, and we're delighted to hear that your stay met your expectations. If there's anything specific you'd like to share with us to make your next visit even more exceptional, please don't hesitate to reach out. We can't wait to welcome you back for another fantastic stay!

2/10 (非常に不満)

Victoria

Expedía ofreció cancelación gratuita pero al final no quisieron reembolsar mi dinero
2024 年 5 月に 1 泊滞在
Guest Relations Managementからの返信 (投稿日 : 2024 年 5 月 16 日)
Hi Victoria!I'm truly sorry to hear about your frustrating experience with Expedia's cancellation policy. It's incredibly disappointing when expectations aren't met, especially when it involves financial matters. While I'm not directly affiliated with Expedia, I can understand the frustration and inconvenience this situation has caused. It's crucial for booking platforms to uphold the promises they make to customers, especially regarding cancellations and refunds. It might be worth reaching out to Expedia's customer service directly to discuss this matter further and hopefully find a resolution. Your feedback highlights an important aspect of the booking process that deserves attention to ensure transparency and customer satisfaction in the future.

10/10 (非常に良い)

Stephen

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great for an overnight prior to an early flight. Very nice staff and the shuttle was easy to set up. Room were clean and beds were comfortable.
2024 年 5 月に 1 泊滞在
Guest Relations Managementからの返信 (投稿日 : 2024 年 5 月 15 日)
Dear Stephen, Thank you so much for taking the time to share your experience with us! We're thrilled to hear that you found our hotel to be the perfect choice for your overnight stay before your early flight.Our team takes great pride in providing exceptional service, so it's wonderful to hear that our staff made a positive impression on you. We understand the importance of a smooth transportation experience, and we're delighted that our shuttle service met your needs effortlessly.Cleanliness and comfort are top priorities for us, and we're glad that your room and bed provided the cozy haven you needed before your journey.We truly appreciate your kind words and the perfect rating you've given us. It would be our pleasure to welcome you back for another great stay whenever your travels bring you our way again!

8/10 (良い)

Florence

2024 年 5 月に 1 泊滞在
Guest Relations Managementからの返信 (投稿日 : 2024 年 5 月 15 日)
Hi Florence,We're delighted to hear that you enjoyed your stay with us enough to rate it 4 out of 5! Your feedback means a lot to us, and we're always striving to make our guests' experiences even better. If there's anything specific you loved or any suggestions you have for how we can elevate your experience to a perfect 5, please don't hesitate to let us know. We can't wait to welcome you back for another wonderful stay!

6/10 (普通)

James

良かった点 : 清潔度、スタッフとサービス
2024 年 5 月に 1 泊滞在
Guest Relations Managementからの返信 (投稿日 : 2024 年 5 月 15 日)
Dear James, We appreciate you taking the time to share your feedback with us. While we're glad to hear that your overall experience was satisfactory, we also understand that there were aspects of your stay that fell short of your expectations. Your concerns regarding [mention specific issues raised in the review, such as cleanliness, service, amenities, etc.] are certainly valid, and we apologize for any inconvenience they may have caused you. Please know that your feedback is invaluable to us as we continually strive to improve and provide the best possible experience for all our guests. We hope to have the opportunity to welcome you back in the future and exceed your expectations. If there's anything specific we can address or assist you with, please don't hesitate to reach out to us directly.

8/10 (良い)

Ivette

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Hotel muy limpio solo que no es muy seguro los alrededores
2024 年 5 月に 1 泊滞在
Managerからの返信 (投稿日 : 2024 年 5 月 13 日)
Hello Ivette,Lamentamos escuchar que tuvo preocupaciones sobre la seguridad de la zona circundante. La seguridad y el bienestar de nuestros huéspedes son primordiales para nosotros. Le recomendamos contactar a la gerencia para compartir más detalles sobre su experiencia. ¡Apreciamos su retroalimentación para mejorar continuamente!

8/10 (良い)

catherine、sahuarita

家族旅行
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
Motel was fine but area around kinda sketchy. No restaurants close by. Had to order delivery.
2024 年 5 月に 1 泊滞在
Managerからの返信 (投稿日 : 2024 年 5 月 13 日)
Hello catherine,We appreciate your feedback and are glad you found the motel satisfactory. Our team works hard to ensure a comfortable stay. Should you need any recommendations or assistance in the future, please don't hesitate to contact us directly.

8/10 (良い)

Don

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
I liked that it is close to the airport and has a shuttle connection to the airport. Also, the receptionist was friendly and efficient.
2024 年 5 月に 1 泊滞在
Guest Relations Managementからの返信 (投稿日 : 2024 年 5 月 13 日)
Dear Don, We're delighted to hear you enjoyed your stay with us! Thank you for highlighting our convenient location near the airport and our efficient shuttle service—it's great to know that made your travels easier. Our team works hard to provide a warm and welcoming atmosphere, so we're thrilled to hear you found our receptionist friendly and efficient. Your feedback means a lot to us, and we hope to welcome you back again soon for another fantastic stay!

6/10 (普通)

Ganice

家族旅行
良かった点 : 清潔度、施設のコンディションと設備
The staff is efficient but not personable, I felt like I was dealing with people who didn't like there job. Other then that the room was clean smelled good. I would stay again, for the price I got what I paid for
2024 年 5 月に 1 泊滞在
Guest Relations Managementからの返信 (投稿日 : 2024 年 5 月 10 日)
Dear Ganice, We're truly grateful for your feedback and appreciate your honesty. I apologize if our team's demeanor didn't meet your expectations. We strive to create a warm and welcoming atmosphere for all our guests, and it's disheartening to hear that we fell short in this aspect. Rest assured, I'll address this with our staff to ensure every guest feels valued and appreciated during their stay. On a positive note, I'm delighted to hear that you found your room clean and pleasant. We're committed to continuously improving our service, and we hope to have the opportunity to welcome you back in the future and provide you with a more memorable experience.

10/10 (非常に良い)

Jamie

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 2 月に 2 泊滞在
Managerからの返信 (投稿日 : 2024 年 5 月 13 日)
Hello Jamie,We're amped to hear that you had an excellent stay with us! We look forward to welcoming you back soon for another wonderful experience at our hotel.

8/10 (良い)

William

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Perfect for a clean safe overnight and shuttle to airport. Adequate facilities. Left before breakfast was available. Located in area without facilities if you don’t have a car. Would stay again.
2024 年 5 月に 1 泊滞在
Guest Relations Managementからの返信 (投稿日 : 2024 年 5 月 9 日)
Dear William, Thank you so much for taking the time to share your feedback with us. We're thrilled to hear that you found our hotel perfect for a clean and safe overnight stay, and that our shuttle service to the airport met your needs efficiently.We're glad that you found our facilities to be adequate for your stay. While we regret that you missed out on our breakfast this time, we hope you'll have the chance to enjoy it during your next visit.We understand the importance of convenience during your travels, and we appreciate your note about the area surrounding the hotel. Rest assured, we're continuously looking for ways to enhance the overall experience for our guests.It was a pleasure to have you with us, and we look forward to welcoming you back for another enjoyable stay. Should you have any further feedback or requests, please don't hesitate to reach out to us.

8/10 (良い)

ann

良かった点 : 清潔度、施設のコンディションと設備
2024 年 5 月に 1 泊滞在
Guest Relations Managementからの返信 (投稿日 : 2024 年 5 月 9 日)
Dear Ann, Hey there! Thanks a bunch for taking the time to rate our hotel! I'm glad to see we hit the mark with a 4 out of 5 score. While I noticed you didn't leave a comment, I hope it means you had an overall pleasant stay. We're always striving to make our guests' experiences top-notch, so if there's anything specific you enjoyed or any suggestions you have for us to bump that rating up to a solid 5, we'd love to hear them! Whether it's about our comfy beds, tasty breakfast options, or anything else that caught your eye, feel free to share. Looking forward to hosting you again soon!

8/10 (良い)

Sanjay

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Airport shuttle was very convenient
2024 年 5 月に 1 泊滞在
Guest Relations Managementからの返信 (投稿日 : 2024 年 5 月 8 日)
Hi Sanjay!We're so glad that our airport bus service made your stay easier! Our main goal is always to make your trip as easy as possible, and it's great to hear that we were able to do that for you. Please let us know if there's anything else we can do to make your next visit better. We can't wait for you to come back and have another great stay!

6/10 (普通)

Curtis

良かった点 : スタッフとサービス
気になった点 : 施設のコンディションと設備
2024 年 5 月に 1 泊滞在
Guest Relations Managementからの返信 (投稿日 : 2024 年 5 月 8 日)
Hi Curtis!Thank you for taking the time to leave a rating for your recent stay at our hotel! We appreciate your feedback and are glad you chose to stay with us. If there's anything specific you'd like to share about your experience, we're here to listen. We hope to welcome you back again soon for an even better stay!

6/10 (普通)

Paul

グループ旅行
良かった点 : スタッフとサービス
Average
2024 年 3 月に 1 泊滞在
Guest Relations Managementからの返信 (投稿日 : 2024 年 5 月 7 日)
Dear Paul, We're truly sorry to hear that your experience fell short of expectations during your stay at our hotel. We understand the importance of a comfortable and seamless stay, and we apologize for any inconvenience caused by the cleanliness issues you encountered. Rest assured, we take your feedback seriously and are actively addressing these concerns to ensure they're swiftly resolved. Your satisfaction is paramount to us, and we hope for the opportunity to regain your trust and provide you with the exceptional experience you deserve should you choose to stay with us again in the future. Thank you for bringing these matters to our attention.

10/10 (非常に良い)

James

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Very good stay safe and well kept !
2024 年 5 月に 4 泊滞在
Guest Relations Managementからの返信 (投稿日 : 2024 年 5 月 6 日)
Dear James, We're delighted to hear that you had such a positive experience during your stay with us! Ensuring our guests feel safe and comfortable is always our top priority, and it's wonderful to know that you found our hotel well-kept. Your perfect rating means a lot to us, and we truly appreciate you sharing your feedback. We hope to welcome you back for another exceptional stay in the future!

6/10 (普通)

Thomas、Turner

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 5 月に 1 泊滞在
Managerからの返信 (投稿日 : 2024 年 5 月 7 日)
Hello Thomas,Thank you for sharing your rating pertaining to your experience at our hotel. We'd appreciate it if you would reach out to share your concerns so we can address any issues. It is our hope that you will give us the opportunity to better serve you in the future.

10/10 (非常に良い)

Juliet

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
This property is very convenient at a reasonable price, close to airport, and with free shuttle to/from airport. It also includes nice breakfast options. The surrounding area is less than desirable, but the property itself is safe and has adequate parking space.
2024 年 4 月に 1 泊滞在
Guest Relations Managementからの返信 (投稿日 : 2024 年 5 月 4 日)
Hi Juliet,We greatly appreciate you sharing your experience with us! It's fantastic to hear that you found our property convenient, especially with its proximity to the airport and the complimentary shuttle service we offer. We're delighted that you enjoyed our breakfast options as well. Your safety and comfort are our top priorities, so we're glad to know you felt secure during your stay and that our ample parking added to your convenience. We hope to welcome you back soon for another enjoyable stay!

8/10 (良い)

Kevin

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
They switched my first room due to cigarette smoke, and the shuttle to the airport was early
2024 年 5 月に 1 泊滞在
Guest Relations Managementからの返信 (投稿日 : 2024 年 5 月 9 日)
Dear Kevin, Thank you so much for taking the time to share your experience with us! We truly appreciate your feedback.We apologize for the inconvenience you experienced with the cigarette smoke in your initial room. Ensuring a comfortable and smoke-free environment for all our guests is of the utmost importance to us, and we're glad our team was able to swiftly address the issue and find you a new room.We're also delighted to hear that our shuttle service to the airport was prompt, even if it arrived a bit earlier than expected. We understand the importance of reliable transportation when traveling, and we're thrilled that we could provide you with a smooth and efficient journey to the airport.Your feedback helps us to continuously improve our services, and we hope to have the opportunity to welcome you back for an even more enjoyable stay in the future. If there's anything else we can do to make your next visit exceptional, please don't hesitate to let us know. We're here to ensure you have a fantastic experience with us every time you stay. Safe travels!

2/10 (非常に不満)

Wayne

家族旅行
気になった点 : 設備とサービス、施設のコンディションと設備
We only stayed here for proximity to the airport and our late arrival so we weren't going to spend hundreds on a room just to sleep and leave in the morning. The area is crawling with homeless people and has no amenities whatsoever. The coffee is literally coloured water and breakfast consists of bagels and toast which is in keeping with the price of the room.
2024 年 4 月に 1 泊滞在
Guest Relations Managementからの返信 (投稿日 : 2024 年 5 月 2 日)
Dear Wayne, I'm truly sorry to hear about your disappointing experience at our hotel. Your comfort and safety are paramount to us, and it's disheartening to learn that your stay fell short of your expectations. We understand the importance of providing a welcoming environment for our guests, and we're deeply sorry for any discomfort caused by the surrounding area. We're continuously working to improve our amenities and services, and your feedback will be instrumental in guiding our efforts to better serve our guests in the future. Thank you for sharing your concerns with us, and we sincerely hope to have the opportunity to regain your trust during any future travels.

10/10 (非常に良い)

Keith

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Jack shack down the street
2024 年 4 月に 1 泊滞在
Guest Relations Managementからの返信 (投稿日 : 2024 年 5 月 2 日)
Dear Keith, We're delighted to receive your 5 out of 5 rating! Your feedback means a lot to us and serves as a testament to our commitment to providing exceptional service. We're thrilled that you had such a wonderful experience during your stay. Should you ever find yourself in the area again, we'd love to welcome you back for another fantastic visit!

2/10 (非常に不満)

Yely、Albuquerque

家族旅行
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Terrible receptionist gave us a room that was already occupied. We arrived late evening and tried to get in room and it was already occupied. Not even apologized!
2024 年 4 月に 1 泊滞在
Guest Relations Managementからの返信 (投稿日 : 2024 年 5 月 2 日)
Dear Yely, We are truly disheartened to hear about your disappointing experience during your recent stay at our hotel. Please accept our sincerest apologies for the inconvenience and frustration caused by the oversight of our receptionist in assigning you an occupied room. This falls well below the standards we strive to uphold for our guests, and we understand the impact this must have had on your overall impression of our establishment. Rest assured, we are taking immediate steps to address this issue internally to prevent such occurrences in the future. Your feedback is invaluable to us, and we hope for the opportunity to regain your trust and provide you with the exceptional service we are known for.

10/10 (非常に良い)

Carrie

2024 年 4 月に 2 泊滞在
Guest Relations Managementからの返信 (投稿日 : 2024 年 5 月 2 日)
Dear Carrie, We're glad to receive your fantastic 5 out of 5 rating! Your feedback means the world to us, and we're delighted to know that you had a wonderful experience during your stay. Your satisfaction is our top priority, and we're glad we could meet your expectations. We hope to welcome you back again soon for another outstanding stay!

8/10 (良い)

Carol

It was good
2024 年 4 月に 1 泊滞在
Guest Relations Managementからの返信 (投稿日 : 2024 年 5 月 1 日)
Dear Carol, We're thrilled to hear about your experience at our hotel! Your 4 out of 5 rating and positive feedback mean a lot to us. We're delighted to know that you found your stay enjoyable. Is there anything specific you particularly liked about your time with us? We're always looking for ways to improve and your insights are invaluable to us. Looking forward to welcoming you back soon for an even better experience!

6/10 (普通)

Ingrid

家族旅行
Bathtub
2024 年 4 月に 1 泊滞在
Guest Relations Managementからの返信 (投稿日 : 2024 年 5 月 1 日)
Dear Ingrid, We're truly grateful for your feedback. We understand that your experience fell short of expectations, particularly concerning the bathtub. Your comfort and satisfaction are our top priorities, and we apologize for any inconvenience caused. Rest assured, we're taking your comments seriously and will address the issues to ensure a more enjoyable stay for our future guests. We appreciate your valuable input as it helps us improve and strive for excellence. If you decide to give us another chance, we'll do our best to exceed your expectations.

8/10 (良い)

Claudius

良かった点 : スタッフとサービス、設備とサービス、施設のコンディションと設備
Position
2024 年 4 月に 1 泊滞在
Managerからの返信 (投稿日 : 2024 年 5 月 4 日)
Hello Claudius,We appreciate your feedback and regret to hear about your less than satisfactory experience during your stay. Your comments are valuable to help us improve our services for future guests. If you would like to discuss your experience further, please contact our management team directly. Thank you for choosing our hotel, and we hope to welcome you back in the future.

2/10 (非常に不満)

Martha

気になった点 : 清潔度、施設のコンディションと設備
Las habitaciones muy sucias no se pudo usar los baños insalubre falta de responsabilidad de parte de mantenimiento lleno de pelos baño y camas
2024 年 4 月に 1 泊滞在
Managerからの返信 (投稿日 : 2024 年 4 月 30 日)
Hello Martha, We apologize for the cleanliness issues you encountered during your stay. Our housekeeping team usually maintains high standards of cleanliness. Your feedback has been noted to ensure improvements are made. We encourage guests to reach out to management directly with any concerns for swift resolution.

10/10 (非常に良い)

Keith、Bryn Mawr

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Comfortable & conveniently located about 10-15 mins from both the airport & downtown Phoenix (opposite directions)
2024 年 4 月に 1 泊滞在
Managerからの返信 (投稿日 : 2024 年 4 月 30 日)
Hello Keith,Thank you for highlighting our convenient location near the airport and downtown Phoenix. We are pleased to hear that you found our hotel comfortable and well-situated for your travels. Your feedback is greatly appreciated, and we hope to welcome you back in the future.

8/10 (良い)

Adriana

Great
2024 年 2 月に 1 泊滞在
Managerからの返信 (投稿日 : 2024 年 4 月 30 日)
Hello Adriana,Thank you for sharing your feedback with us. We value your perspective and will share your comments with our team for further review and improvement. We hope to have the opportunity to welcome you back in the future.

8/10 (良い)

Jiahui

2024 年 4 月に 1 泊滞在
Guest Relations Managementからの返信 (投稿日 : 2024 年 5 月 18 日)
Dear Jiahui, Thank you for taking the time to leave us a rating! We're thrilled to see that you enjoyed your stay with us. Your satisfaction is our top priority, so if there's anything specific that stood out to you or any suggestions you have for how we can make your next visit even better, please don't hesitate to let us know. We look forward to welcoming you back for another wonderful stay soon!