フロント

スーペリア スイーツ フェニックス メサの口コミ

2 out of 5

口コミ

7.0

良い

評価 10 - 1003 件の口コミ中 285 件が非常に良い" "
評価 8 - 1003 件の口コミ中 285 件が良い" "
評価 6 - 1003 件の口コミ中 187 件が普通" "
評価 4 - 1003 件の口コミ中 126 件が不満" "
評価 2 - 1003 件の口コミ中 120 件が非常に不満" "

7.4/10

清潔度

8.0/10

スタッフとサービス

6.0/10

設備とサービス

6.8/10

施設のコンディションと設備

6.8/10

環境への配慮

口コミ

2/10 (非常に不満)

Camden

気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Not great
2024 年 5 月に 1 泊滞在
Hotel Managerからの返信 (投稿日 : 2024 年 5 月 11 日)
Dear Camden,We're sorry to hear that your experience fell short of your expectations. If there are specific issues you'd like us to address, please let us know so we can improve for future guests. We value your feedback and hope to have the opportunity to provide you with a better experience in the future.Sincerely, Hotel Manager

8/10 (良い)

JESUS L

良かった点 : 清潔度、スタッフとサービス、設備とサービス
This property needs a deep restoration: flooring, roofing, plumbing, and outdoor painting. The rooms are acceptably clean. It's a good place if you want to stay a short time without expending too much money.
2024 年 5 月に 4 泊滞在
Hotel Managerからの返信 (投稿日 : 2024 年 5 月 9 日)
Dear JESUS L,Thank you for your feedback and for choosing to stay with us. We appreciate your comments about the need for restoration in certain areas, and we'll take them into consideration as we continue to improve our property. We're glad to hear that you found the rooms acceptably clean and that you appreciated the affordability for short stays. If there's anything specific you think we can do to enhance your experience in the future, please let us know. We hope to have the opportunity to welcome you back for another stay.Sincerely,Hotel Manager

8/10 (良い)

Joshua

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
A nice place to stay
2024 年 4 月に 1 泊滞在
Miltonからの返信 (投稿日 : 2024 年 4 月 23 日)
Dear Joshua,Thank you for your feedback! We're glad to hear that you found our place nice to stay. If there's anything specific we can do to earn that extra star and make your next stay even better, please let us know. We appreciate your comments and hope to welcome you back again soon!Sincerely, Milton

10/10 (非常に良い)

Vicki、Carpentersville

2024 年 2 月に 1 泊滞在
Hotel Managerからの返信 (投稿日 : 2024 年 4 月 18 日)
Dear Vicki,Thank you for your perfect rating! We are thrilled that you had a great experience during your stay. Your satisfaction is important to us, and we appreciate your positive feedback. We look forward to welcoming you back for another excellent stay in the future.Sincerely,Hotel Manager

2/10 (非常に不満)

John

気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Don’t stay. Noisy and needs a serious update
2024 年 4 月に 1 泊滞在
Miltonからの返信 (投稿日 : 2024 年 4 月 13 日)
Dear John,We apologize for the noise disturbances and any inconvenience caused by the need for updates. Your feedback is valuable to us, and we will use it to address these issues and improve our facilities. If there's anything else we can assist you with or if you have any further concerns, please don't hesitate to reach out to us. We appreciate your feedback and the opportunity to improve our services.Sincerely, Milton

6/10 (普通)

Robert

出張
気になった点 : 設備とサービス、施設のコンディションと設備
Wifi weak and not secure... no blankets on the bed under the bedspread... TV only had a few channels... It was ok in that I only had to be there for less than 16 hours and it was a convenient location for where I needed to be early the next morning but it wasn't worth the price even at a discounted rate... oh, and the pillows were horrible... I would not have wanted to stay another day... No one would be there between like 1 am thru 8 am and I was very careful and aware to make sure I didn't lock myself out of the room when I was leaving around 7 am/ ...
2024 年 4 月に 1 泊滞在
Miltonからの返信 (投稿日 : 2024 年 4 月 10 日)
Dear Robert,Thank you for sharing your experience. We apologize for the shortcomings you encountered during your stay, including weak and insecure Wi-Fi, insufficient bedding, limited TV channels, uncomfortable pillows, and perceived value for price. Your feedback is invaluable, and we'll address these issues to enhance future guest experiences. We hope to have the opportunity to serve you better in the future.Sincerely, Milton

10/10 (非常に良い)

Dub

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 4 月に 2 泊滞在
Miltonからの返信 (投稿日 : 2024 年 4 月 10 日)
Dear Dub,Thanks for the stay and the great feedback by giving us a 5-star rating. It is really encouraging. We feel proud when we get such ratings, which motivates us to serve better. I look forward to welcoming you again. Sincerely, Milton

6/10 (普通)

marcus、moreno valley

良かった点 : スタッフとサービス、設備とサービス
The sheet for the bed had a stain on it, don't know what it was. One of the towels did was well. I think in instances like that, this other should just be replaced because no one really wants linens with weird stains
2024 年 4 月に 2 泊滞在
Miltonからの返信 (投稿日 : 2024 年 4 月 8 日)
Dear Marcus,We apologize for the inconvenience you experienced with the stained sheet and towel. Our housekeeping team strives to maintain high standards of cleanliness, and we regret that we fell short during your stay. Your feedback is valuable to us, and we will address this issue with our staff to ensure it does not happen again in the future. Thank you for bringing this to our attention, and we hope to have the opportunity to make it right for you in the future.Sincerely, Milton

6/10 (普通)

alex

気になった点 : 設備とサービス、施設のコンディションと設備
If your looking for a cheap place with mediocre bath, bed & tv that charges far.more.than its value then this would.be the place. No.coffee shortage pf.towels uncomfortable bed and lousy tv and pathetic wifi
2024 年 3 月に 4 泊滞在
Hotel Managerからの返信 (投稿日 : 2024 年 4 月 3 日)
Dear Guest,We apologize for falling short of your expectations during your stay. We take your feedback seriously and will address the issues you mentioned to improve our services. Please know that we are constantly working to enhance the guest experience and appreciate your input. If there's anything specific you would like us to address or if you have any further comments, please let us know. We hope to have the opportunity to welcome you back in the future and provide a more enjoyable stay.Sincerely,Hotel Manager

4/10 (不満)

James

カップルで旅行
良かった点 : スタッフとサービス
気になった点 : 設備とサービス、施設のコンディションと設備
Very old and outdated. Carpet needed cleaning or removing. Had a hole in the bottom of the door for unwanted critters to come through.
2024 年 3 月に 7 泊滞在
Hotel Managerからの返信 (投稿日 : 2024 年 3 月 30 日)
Dear James,Thank you for sharing your feedback with us. We apologize for the issues you encountered during your stay, including the outdated appearance of the room, the condition of the carpet, and the presence of a hole in the door. Your comments are important to us, and we will address these concerns immediately to improve the quality of our accommodations. We appreciate your understanding and hope to have the opportunity to provide a better experience for you in the future.Sincerely,Hotel Manager

10/10 (非常に良い)

JORGE A

2024 年 3 月に 1 泊滞在
Hotel Managerからの返信 (投稿日 : 2024 年 4 月 18 日)
Dear Jorge A,Thank you for your perfect rating! We are thrilled that you had a great experience during your stay. Your satisfaction is important to us, and we appreciate your positive feedback. We look forward to welcoming you back for another excellent stay in the future.Sincerely,Hotel Manager

6/10 (普通)

Marcinda

家族旅行
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Mildew smelling bathroom. Dirty bathtub. Degraded decore and structure. EXTREMELY lumpy pillows.
2024 年 3 月に 2 泊滞在
Hotel Managerからの返信 (投稿日 : 2024 年 3 月 30 日)
Dear Marcinda,Thank you for sharing your feedback with us. We apologize for the issues you encountered during your stay, including the mildew smell in the bathroom, dirty bathtub, degraded decor and structure, and uncomfortable pillows. Your comments are important to us, and we will address these concerns immediately to improve the quality of our accommodations. We appreciate your understanding and hope to have the opportunity to provide a better experience for you in the future.Sincerely,Hotel Manager

6/10 (普通)

paul

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
気になった点 : 設備とサービス
quest/pets loud!!
2024 年 3 月に 1 泊滞在
Hotel Managerからの返信 (投稿日 : 2024 年 3 月 27 日)
Dear Paul,Thank you for sharing your feedback with us. We apologize for any inconvenience caused by noisy guests or pets during your stay. Our team is dedicated to ensuring a comfortable environment for all our guests and their furry companions. Your comments are valuable, and we will take them into consideration to improve our guest experience. If you have any specific concerns or if there's anything else we can do to enhance your stay, please let us know. We hope to have the opportunity to welcome you back for a more enjoyable experience in the future.Sincerely,Hotel Manager

10/10 (非常に良い)

Lawrence

出張
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The people at the counter were very friendly and helpful The room was clean and comfortable.
2024 年 3 月に 2 泊滞在
Hotel Managerからの返信 (投稿日 : 2024 年 3 月 26 日)
Dear Lawrence,Thank you for your excellent rating and positive feedback! We're delighted to hear that you had a great experience during your stay and that our friendly and helpful staff, along with our clean and comfortable rooms, contributed to your enjoyment. Your satisfaction is our priority, and we're glad we could provide a pleasant stay. We look forward to welcoming you back for another fantastic visit in the future.Sincerely,Hotel Manager

8/10 (良い)

Miguel

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
todo ok
2024 年 3 月に 1 泊滞在
Hotel Managerからの返信 (投稿日 : 2024 年 3 月 22 日)
Dear Miguel,Thank you for your positive rating and for choosing to stay with us. We're glad to hear that everything was okay during your stay. If there are any areas where we can improve or if you have any feedback for us, please feel free to let us know. Your input is valuable to us as we strive to provide an excellent experience for our guests. We hope to have the opportunity to welcome you back for an even better stay in the future.Sincerely,Hotel Manager

8/10 (良い)

Stan

良かった点 : 清潔度、施設のコンディションと設備
2024 年 3 月に 2 泊滞在
Hotel Managerからの返信 (投稿日 : 2024 年 3 月 18 日)
Dear Guest,Thank you for sharing your feedback regarding your recent stay with us, as rated by Stan on Expedia. We are glad to know that you had a positive experience overall during your time at our hotel. Our team is dedicated to providing exceptional service and ensuring our guests have a comfortable and enjoyable stay.If there are any specific areas where we can improve to make your next visit even better, please do not hesitate to let us know. We value your feedback and look forward to welcoming you back for another pleasant stay.Sincerely,Hotel Manager

8/10 (良い)

Manuel

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
.
2024 年 3 月に 1 泊滞在
Hotel Managerからの返信 (投稿日 : 2024 年 3 月 18 日)
Dear Guest,Thank you for choosing to stay with us and for sharing your feedback on Expedia. We're delighted to hear that you had a positive experience overall. Our team strives to provide excellent service and ensure a comfortable stay for all our guests.However, we also take note of areas where we can improve to enhance your experience further. Your feedback is valuable to us, and we will work diligently to address any issues mentioned.We look forward to welcoming you back for another enjoyable stay.Sincerely,Hotel Manager

6/10 (普通)

Randall

出張, カップルで旅行
Clean, safe, cheap,
2024 年 3 月に 1 泊滞在
Hotel Managerからの返信 (投稿日 : 2024 年 3 月 16 日)
Dear Randall,Thank you for sharing your feedback with us. We're glad to hear that you found our hotel clean, safe, and reasonably priced during your stay. If there are any areas where you feel we can improve and earn a higher rating from you in the future, please let us know. Your satisfaction is important to us, and we look forward to welcoming you back for another visit.Sincerely,Hotel Manager

2/10 (非常に不満)

Aaron

出張, 家族旅行
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The hotel that should be never be in an Expedia, that so disgusted and duty. I’m so disappointed. The lady in the front desk when I went and talk to her about the room she even say if he does room smell like feet and I say yes and worse like that.
2024 年 3 月に 1 泊滞在
Hotel Managerからの返信 (投稿日 : 2024 年 3 月 16 日)
Dear Guest,We deeply apologize for the extremely disappointing experience you had during your stay. Your feedback about the cleanliness of the room and the response from our front desk staff is concerning and not reflective of the high standards we strive to maintain. We are taking immediate action to address these issues internally and ensure that such incidents do not recur. Your feedback is invaluable to us, and we sincerely apologize for any inconvenience caused. We hope to have the opportunity to regain your trust in the future.Sincerely,Hotel Manager

6/10 (普通)

Anita

カップルで旅行
良かった点 : スタッフとサービス、施設のコンディションと設備
We had a couple minor items that needed attention and the staff / front desk looked after them right away. It’s not a high end motel but we weren’t looking for that either. The traffic noise wasn’t too bad. The internet was flaky. We stayed 7 nights.
2024 年 3 月に 6 泊滞在
Hotel Managerからの返信 (投稿日 : 2024 年 3 月 11 日)
Dear Guest,Thank you for your feedback. We are pleased to hear that our staff promptly addressed your concerns during your 7-night stay. However, we apologize for any inconvenience caused by the flaky internet and any minor issues you encountered. Your comments are valuable as they help us identify areas for improvement. We appreciate your understanding and hope to have the opportunity to welcome you back for a more seamless experience in the future.Sincerely,Hotel Manager

8/10 (良い)

Terry

カップルで旅行
良かった点 : 清潔度、スタッフとサービス
Staff was friendly and helpful. The room was clean. There is no reliable internet service.
2024 年 3 月に 1 泊滞在
Hotel Managerからの返信 (投稿日 : 2024 年 3 月 11 日)
Dear Guest,Thank you for taking the time to share your feedback. We are delighted to hear that our staff was friendly, and you found your room clean. However, we apologize for any inconvenience caused by the unreliable internet service. Please rest assured that we will address this issue promptly to enhance the overall guest experience.We appreciate your understanding and hope to have the opportunity to welcome you back for an improved stay in the future.Sincerely,Hotel Manager

8/10 (良い)

gerald

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Easy commute to airport.
2024 年 3 月に 2 泊滞在
Hotel Managerからの返信 (投稿日 : 2024 年 3 月 9 日)
Dear Gerald,Thank you for your feedback. We're pleased to hear that the hotel provided an easy commute to the airport. If there's anything specific you enjoyed or any suggestions you have for improvement, feel free to share. Your satisfaction is important to us, and we hope to welcome you back for another positive experience.Sincerely,Hotel Manager

6/10 (普通)

dennis

グループ旅行
Hotel clean furniture rug old
2024 年 3 月に 3 泊滞在
Hotel Managerからの返信 (投稿日 : 2024 年 3 月 9 日)
Dear Dennis,Thank you for your feedback. We appreciate your acknowledgment of the cleanliness. We understand your concerns about the older furniture and rug. We'll take your comments into consideration as we continuously work on improving our facilities. If you have any specific suggestions or if there's anything else you'd like to share, please feel free to let us know.Sincerely,Hotel Manager

10/10 (非常に良い)

Brianna

2024 年 3 月に 1 泊滞在
Hotel Managerからの返信 (投稿日 : 2024 年 3 月 30 日)
Dear Brianna,Thank you for your fantastic review and 5-star rating! We're delighted to hear that you had a great experience during your stay with us. If there's anything else we can do to make your next visit even more enjoyable, please let us know. We look forward to welcoming you back soon!Sincerely,Hotel Manager

10/10 (非常に良い)

Leslie

I did not turn on the TV until my 3rd day here. The screen was distorted with lines. Otherwise the room was spacious, had a fridge and microwave. It was clean and tidy. The room was plain but I’m extremely satisfied. The price was the best by far in the area. I’d stay here again.
2024 年 2 月に 4 泊滞在
Hotel Managerからの返信 (投稿日 : 2024 年 3 月 5 日)
Dear Guest,Thank you for sharing your feedback. We're pleased to hear that you found our rooms spacious, clean, and tidy, and that you appreciated the amenities provided. We apologize for the inconvenience with the TV and will look into resolving such issues promptly. It's great to know that our pricing met your expectations. We look forward to welcoming you again for another satisfying stay in the future.Sincerely,Hotel Manager

4/10 (不満)

Richard

家族旅行
良かった点 : 清潔度
気になった点 : 設備とサービス、施設のコンディションと設備
We just wanted a very basic hotel in order to get on our early flight home. This hotel ended up being overpriced for what we endured! It was so dark in an area that is a bit scary. It is questionable when the sign says “Weekly Rates”. Cars were coming and going until late and a woman was yelling outside her room. The bed was the loudest bed I’ve ever slept in (though I didn’t actually sleep). However, it did seem clean.
2024 年 3 月に 1 泊滞在
Hotel Managerからの返信 (投稿日 : 2024 年 3 月 5 日)
Dear Guest,We appreciate your feedback regarding your recent stay. We regret to hear about the challenges you experienced, and we apologize for any inconvenience. Your comments have been noted, and we will address these issues internally to ensure a more comfortable experience for our guests. We hope you consider giving us another opportunity to provide you with a better stay in the future.Sincerely,Hotel Manager

6/10 (普通)

sonia

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
The bed in 128 is horrible has a big dip other wise. Everything is nice and clean great house keeping and quiet .
2024 年 2 月に 4 泊滞在
Miltonからの返信 (投稿日 : 2024 年 3 月 2 日)
Dear Sonia,Thank you for your feedback. We apologize for any inconvenience caused by the condition of the bed in room 128. We're glad to hear that you found everything else nice and clean, and that you appreciated our housekeeping and quiet environment. Your satisfaction is important to us, and we'll address the issue with the bed to ensure a more comfortable stay for our guests. We appreciate your input and hope to have the opportunity to welcome you back for an improved experience in the future.Sincerely, Milton

4/10 (不満)

Eugene

良かった点 : スタッフとサービス
The mattress should and bedding should be replaced.Removing the carpet would give the room a cleaner feel
2024 年 2 月に 2 泊滞在
Miltonからの返信 (投稿日 : 2024 年 3 月 1 日)
Dear Eugene,Thank you for sharing your suggestions with us. We value your feedback and will certainly consider your recommendations for improving the comfort and cleanliness of our rooms. Upgrading the mattresses and bedding, as well as considering alternatives to carpeting, are excellent ideas that we will explore further during our renovation planning process. Your input helps us strive for excellence in providing a comfortable and enjoyable stay for all our guests.Sincerely, Milton

6/10 (普通)

Brandy

良かった点 : 清潔度
2024 年 2 月に 1 泊滞在
Miltonからの返信 (投稿日 : 2024 年 3 月 1 日)
Dear Brandy, Thank you for taking the time to leave a rating on your stay at our hotel. If you can think of anything to bring our guest satisfaction score from 3 to 5, please be sure to let us know. We appreciate your business.Sincerely, Milton

10/10 (非常に良い)

Linda

良かった点 : 清潔度、スタッフとサービス
Good for the price.
Great little place for the money. Mattress are old and thin. Need to be updated. Rooms are big and comfortable.
2024 年 2 月に 1 泊滞在
Hotel Managerからの返信 (投稿日 : 2024 年 2 月 26 日)
Dear Guest,Thank you for taking the time to share your feedback. We're pleased to hear that you found value in your stay with us. Your input about the mattresses is duly noted, and we will consider it in our ongoing efforts to enhance the overall guest experience.We appreciate your patronage and hope to have the opportunity to welcome you back in the future.Sincerely,Hotel Manager

2/10 (非常に不満)

Duncan

良かった点 : スタッフとサービス
気になった点 : 清潔度、施設のコンディションと設備
2024 年 2 月に 2 泊滞在
Hotel Managerからの返信 (投稿日 : 2024 年 2 月 26 日)
Dear Guest,We sincerely apologize for the challenges you faced during your stay. Your feedback is crucial to our improvement, and we regret that we fell short of your expectations. We take your concerns seriously and will address them promptly to enhance the quality of our services.If there are specific details you'd like to share about your experience, we'd appreciate any additional insights to better understand and resolve the issues you encountered.Thank you for bringing this to our attention.Sincerely,Hotel Manager

4/10 (不満)

Caroline

気になった点 : 清潔度、施設のコンディションと設備、客室の快適度
You get what you pay for
The pillows were absolutely awful. It was like they had rocks in them. So hard and really not a pillow at all. Carpet was awful, should have laminate in the rooms as this was a dog room. Basic room but that is what we paid for, but bed could do with some work. But again you get what you pay, unfortunately we never had a good night sleep.
2024 年 2 月に 1 泊滞在
Hotel Managerからの返信 (投稿日 : 2024 年 2 月 24 日)
Dear Guest,Thank you for taking the time to share your feedback. We apologize for any inconvenience you experienced with the pillows and the carpet. Your comments are valuable to us, and we will use them to improve our services. We appreciate your understanding and hope to have the opportunity to welcome you back for a more comfortable stay in the future.Sincerely,Hotel Manager

6/10 (普通)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス
Road trip!
The room was good and the lady at front desk at check in was nice, beyond that there is little in the way of TV not even basic cable, and the wifi is non existent. If you are in the room after dark just know your limited on what you can watch and trying to get online is troublesome!
2024 年 2 月に 2 泊滞在
Miltonからの返信 (投稿日 : 2024 年 2 月 23 日)
Dear Wilf,Thank you for your feedback. We're glad to hear that you found the room satisfactory and that our front desk staff was helpful. We apologize for the inconvenience regarding the lack of TV options and the unreliable Wi-Fi. Your comments will be addressed to ensure a better experience for our guests in the future. We appreciate your input and hope to have the opportunity to welcome you back for an improved stay.Sincerely, Milton

6/10 (普通)

Rand

良かった点 : 清潔度、スタッフとサービス
Very poor to non-existent wifi. Convenient location
2024 年 1 月に 4 泊滞在
Hotel Managerからの返信 (投稿日 : 2024 年 2 月 21 日)
Dear Rand,Thank you for taking the time to leave your feedback. We apologize for any inconvenience you experienced with the wifi during your stay. We understand the importance of a reliable internet connection, and we will address this issue to ensure a more satisfactory experience for our guests in the future.We appreciate your acknowledgment of our convenient location and hope that you'll consider staying with us again, giving us the opportunity to provide an improved experience.Sincerely,Hotel Manager

6/10 (普通)

Anna

良かった点 : スタッフとサービス
Hotel Managerからの返信 (投稿日 : 2024 年 2 月 22 日)
Dear Guest,Thank you for taking the time to share your feedback on Travelocity. We appreciate your input and would love to hear more about your experience. If there are specific areas where we can improve or if you have any suggestions, please feel free to let us know. Your satisfaction is important to us, and we hope to have the opportunity to enhance your experience in the future.Sincerely,Hotel Manager

10/10 (非常に良い)

Richard

家族旅行
良かった点 : スタッフとサービス、施設のコンディションと設備
This was a fine place for the few hours we spent before we flew out. A bed and a shower is all we needed. If longer stay were required expect no fridge or microwave. Tv was fuzzy. Room was clean though.
2024 年 2 月に 1 泊滞在
Miltonからの返信 (投稿日 : 2024 年 2 月 20 日)
Dear Richard,Thank you for your perfect 5 out of 5 rating! We're glad to hear that our hotel served its purpose well for your short stay before your flight. Providing a comfortable bed and a clean room is essential, and we're pleased that we could meet your needs in that regard. We appreciate your feedback regarding the lack of fridge and microwave, as well as the TV quality, and we'll certainly take that into consideration for future improvements. We hope to have the opportunity to welcome you back again in the future!Sincerely, Milton

4/10 (不満)

Charles

良かった点 : スタッフとサービス
気になった点 : 清潔度、施設のコンディションと設備
2024 年 2 月に 2 泊滞在
Miltonからの返信 (投稿日 : 2024 年 2 月 20 日)
Dear Charles,I am sorry to see the 4-star rating out of 10. We’re normally known for our exceptional attention to detail. We regret that we missed the mark. If you give us a chance, we are intent on making this right, and we hope you will write to us in detail about where we went wrong so we can rectify the issues.Sincerely, Milton

6/10 (普通)

David

出張
良かった点 : 清潔度、スタッフとサービス
気になった点 : 設備とサービス、施設のコンディションと設備
Room ?16 (1st floor). Heat Pump struggled to start, but finally ran. Valve to divert water from faucet to shower head was only marginally effective. A lot of water still flowed out the faucet. Other than that, the room was fine.
2024 年 2 月に 1 泊滞在
Miltonからの返信 (投稿日 : 2024 年 2 月 19 日)
Dear David,Thank you for your feedback. We apologize for the issues you encountered with the heat pump and the valve in your room. Your comments are valuable to us, and we will address these issues to ensure a more comfortable stay for our guests in the future. We're glad to hear that, other than these issues, the room met your expectations. We appreciate your understanding and hope to have the opportunity to welcome you back for an improved experience.Sincerely, Milton

10/10 (非常に良い)

Cornelius

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
気になった点 : 設備とサービス
The property is a bit dated but clean. Bed was comfortable. At check in Derick was great! Very personable and accommodating!
2024 年 2 月に 1 泊滞在
Miltonからの返信 (投稿日 : 2024 年 2 月 19 日)
Dear Cornelius,Thank you for your perfect 5 out of 5 rating! We're pleased to hear that you found our property clean and the bed comfortable. While we appreciate your feedback about the property being dated, we're glad that it met your cleanliness standards. We're also delighted to hear that Derick provided you with excellent service during check-in. Your kind words will be passed along to him. We appreciate your business and hope to welcome you back again soon for another enjoyable stay!Sincerely, Milton

10/10 (非常に良い)

Mark

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2024 年 2 月に 1 泊滞在
Miltonからの返信 (投稿日 : 2024 年 2 月 19 日)
Dear Mark,Thank you so much for your wonderful rating! We are elated to hear that you had a 10-star experience with us. We strive to provide the best possible service for all of our guests, and it is great to hear that we were able to exceed your expectations. We look forward to seeing you again soon!Sincerely, Milton

6/10 (普通)

宿泊されたお客様

良かった点 : スタッフとサービス
気になった点 : 施設のコンディションと設備
2024 年 2 月に 2 泊滞在
Hotel Managerからの返信 (投稿日 : 2024 年 2 月 15 日)
Dear Guest,Thank you for taking the time to provide your feedback. We appreciate your honesty. We're glad to see that your overall experience was satisfactory.If there are specific aspects where we can improve and earn a higher rating from you, please feel free to share your insights. Your input is invaluable as we strive to enhance our services.We hope to have the opportunity to welcome you back for an even better stay in the future.Sincerely,Hotel Manager

10/10 (非常に良い)

Andrea、Dana

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The stay was wonderful. The people were very nice. I would've liked wifi, but didn't need it. I was on vacation.
2024 年 2 月に 4 泊滞在
Hotel Managerからの返信 (投稿日 : 2024 年 2 月 14 日)
Dear Guest,Thank you for choosing our hotel for your stay and for sharing your positive feedback. We're delighted to hear that you had a wonderful experience with us. Our team is dedicated to providing exceptional service, and it's rewarding to know that you found our staff to be very nice.We appreciate your understanding regarding the WiFi, and we hope you had a relaxing vacation. Should your travels bring you back to our area, we would be honored to host you again.Sincerely,Hotel Manager

6/10 (普通)

Lucas

グループ旅行
良かった点 : 清潔度、客室の快適度
2024 年 2 月に 2 泊滞在
Hotel Managerからの返信 (投稿日 : 2024 年 2 月 14 日)
Dear Guest,Thank you for taking the time to share your feedback. We appreciate your honesty and are pleased to know that your stay met your expectations overall. However, if there are specific areas where we can improve and elevate your experience, please feel free to share more details. Your input is valuable to us, and we strive to make every guest's stay enjoyable.We hope to welcome you back for an even better experience in the future.Sincerely,Hotel Manager

2/10 (非常に不満)

ANA

グループ旅行
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
As soon as we walked into our first room it smelled. I opened the fridge and it was not on and it smelled so bad. I pulled the sheets back and instantly you can see the pillow cases were filthy and had a smell. The sheets had stains and the quilt had holes in it. I immediately went to the front desk where she did not seem to care at all but switched our room. 2nd room was decent enough for us to stay as we needed just one night to rest from our road trip but I almost did leave the property as the door wouldn’t close. Went to the front desk again and she said slam the door it should close. It did close but it was just one thing after another
2024 年 2 月に 1 泊滞在
Hotel Managerからの返信 (投稿日 : 2024 年 2 月 14 日)
Dear Guest,Thank you for providing feedback about your recent stay. We sincerely apologize for the issues you encountered with the cleanliness and condition of your initial room. This does not reflect our usual standards, and we are sorry for any inconvenience caused. Your concerns have been noted, and we will address them with our team to ensure a better experience for future guests.We appreciate your understanding and hope you will give us another opportunity to provide you with a more positive stay.Sincerely,Hotel Manager

10/10 (非常に良い)

SALYNA

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
We just needed a place to sleep after a late flight. Very clean and the office staff was very helpful. They need a little updating but I’d stay there again!
2024 年 2 月に 1 泊滞在
Miltonからの返信 (投稿日 : 2024 年 2 月 12 日)
Dear SALYNA,Thank you for your perfect rating and positive feedback! We're glad to hear that you found our hotel clean and that our office staff was helpful during your stay. We appreciate your suggestion for updating and value your feedback as we strive to improve our facilities. We're delighted that you had a comfortable stay and would choose to stay with us again. We look forward to welcoming you back in the future!Sincerely, Milton

10/10 (非常に良い)

chris

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
I.loved it i would recommend to anybody
2024 年 2 月に 1 泊滞在
Hotel Managerからの返信 (投稿日 : 2024 年 2 月 10 日)
Dear Chris,Thank you for your perfect 5/5 rating and the recommendation! We're thrilled to hear that you loved your stay. Your satisfaction is important to us, and we appreciate your positive comments. If there's anything specific you enjoyed or if you have any suggestions for improvement, please feel free to share. We look forward to welcoming you back and providing another excellent experience in the future.Sincerely,Hotel Manager

6/10 (普通)

Francisco

出張
Mattress
2024 年 2 月に 4 泊滞在
Hotel Managerからの返信 (投稿日 : 2024 年 2 月 10 日)
Dear Francisco,Thank you for taking the time to share your feedback. We notice your mention of the mattress in your rating. We apologize if it did not meet your expectations. Your comfort is important to us, and we appreciate your input. If there are specific details or concerns you'd like to share regarding the mattress or any other aspect of your stay, please feel free to provide more information. We value your comments and will use them to enhance our guests' experiences.Sincerely,Hotel Manager

4/10 (不満)

Audrey Ellen

2024 年 2 月に 1 泊滞在
Hotel Managerからの返信 (投稿日 : 2024 年 2 月 8 日)
Dear Sheila,Thank you for taking the time to share your feedback on Hotels.com. We're delighted to hear that your room was very clean, and we appreciate your positive rating. If there's anything specific you enjoyed or if you have any suggestions for improvement, please feel free to let us know. Your input is valuable, and we hope to have the pleasure of serving you again in the future.Sincerely,Hotel Manager

10/10 (非常に良い)

Leon

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Hotel is more than exceptable
2024 年 2 月に 1 泊滞在
Miltonからの返信 (投稿日 : 2024 年 2 月 6 日)
Dear Leon,Thank you for the perfect rating! We're delighted to hear that you found our hotel more than acceptable. We appreciate your feedback and hope to welcome you back again soon for another wonderful stay!Sincerely, Milton

8/10 (良い)

Fred

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Mesa stay
Room was clean. Nice frig/freezer combo. Coffee maker was good but the plastic cups were the only thing to put the coffee in. Mattress was just okay.
2024 年 2 月に 1 泊滞在
Hotel Managerからの返信 (投稿日 : 2024 年 2 月 5 日)
Dear Guest,We appreciate you taking the time to share your thoughts on your recent stay. It's wonderful to hear that you found the room clean and enjoyed the amenities such as the refrigerator/freezer combo and coffee maker. We take note of your feedback about the mattress, and we'll use it to continually improve our services.Thank you for choosing our hotel, and we hope to have the opportunity to welcome you back for an even more comfortable stay in the future.Sincerely,Hotel Manager