朝食 (テイクアウト、有料)

ルネッサンス フェニックス ダウンタウンの口コミ

4 out of 5

口コミ

9.0

とても素晴らしい

評価 10 - 1004 件の口コミ中 676 件が非常に良い" "
評価 8 - 1004 件の口コミ中 207 件が良い" "
評価 6 - 1004 件の口コミ中 56 件が普通" "
評価 4 - 1004 件の口コミ中 45 件が不満" "
評価 2 - 1004 件の口コミ中 20 件が非常に不満" "

9.4/10

清潔度

9.2/10

スタッフとサービス

8.8/10

設備とサービス

9.2/10

施設のコンディションと設備

8.8/10

環境への配慮

口コミ

8/10 (良い)

YOSHIRO

出張
良かった点 : 清潔度、施設のコンディションと設備、客室の快適度
2020 年 11 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2020 年 11 月 30 日)
Dear Yoshiro, we are delighted you had a great stay at the Renaissance Phoenix Downtown Hotel. Thank you for the kind rating, and we look forward to hosting you again soon. Tracy Stoltz, General Manager

10/10 (非常に良い)

Gil Vasquez

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 5 月に 3 泊滞在
General Managerからの返信 (投稿日 : 2024 年 5 月 25 日)
Dear Gil Vasquez, Thank you for the perfect rating! We are overjoyed to learn that from start to finish, your stay was nothing short of exceptional. It was a pleasure having you at Renaissance Phoenix Downtown Hotel, and we look forward to welcoming you back soon.Tracy StoltzGeneral Manager

10/10 (非常に良い)

Gwendolyn

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
This place in Phoenix needs a new pastry chef. We had desserts a couple of times, and they were not good. If you put a pastry disk on top of a pudding, you should be able to put your fork through it. If you get a pastry disk with canned peaches on it, it should be fresh. Introduce better desserts with a new pastry chef.
2024 年 5 月に 1 泊滞在

6/10 (普通)

Shawn

カップルで旅行
良かった点 : スタッフとサービス
気になった点 : 施設のコンディションと設備
It was in a great location within walking distance of chase field footprint center and arizona financial theater....downfall pool are was small
2024 年 5 月に 3 泊滞在
General Managerからの返信 (投稿日 : 2024 年 5 月 21 日)
Dear Shawn, Thank you for being our guest and for taking the time to review your stay with us. We are pleased to know that your overall experience was satisfying and that you loved our convenient location. However, we regret the inconvenience you had with the size of our pool, and we will share your comments appropriately. We appreciate your feedback, and we hope to welcome you again soon.Tracy StoltzGeneral Manager

8/10 (良い)

lauris E.

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 5 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2024 年 5 月 24 日)
Dear Lauris, Thank you for choosing Renaissance Phoenix Downtown and for your high rating. We are glad to know that your overall experience with us was enjoyable. It was our pleasure hosting you, and we look forward to welcoming you back again soon.Tracy Stoltz,General Manager

10/10 (非常に良い)

Devin

出張
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Greatly enjoyed my stay with no issues or concerns
2024 年 5 月に 4 泊滞在
General Managerからの返信 (投稿日 : 2024 年 5 月 11 日)
Dear Devin, Thank you for your kind review. It fills us with immense delight to know that your time at Renaissance Phoenix Downtown Hotel was flawless. Crafting exceptional experiences and exceeding expectations is the very foundation of our philosophy, and your feedback is a testament to our success. Whenever your travels bring you back to Phoenix, we would be honored to welcome you for another fantastic stay. Until then, we wish you adventures filled with new discoveries and endless joy. Tracy Stoltz, General Manager

10/10 (非常に良い)

Jorge

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
It is great place
2024 年 5 月に 1 泊滞在

10/10 (非常に良い)

Raffi

Very pleasant
2024 年 4 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2024 年 4 月 21 日)
Dear Raffi, "Very pleasant" beautifully captures the essence of a perfect stay, and we are honored to have provided you with exactly that at Renaissance Phoenix Downtown Hotel. Our highest priority is making sure you have an exceptional experience in all areas of our hotel, and knowing we achieved that for you is incredibly rewarding. Thank you for taking time out of your day to recognize our efforts. It was a pleasure having you as our guest, and we look forward to serving you again upon your return to Phoenix.Tracy Stoltz, General Manager

10/10 (非常に良い)

Richard

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Clean, friendly top of the line hotel.
2024 年 3 月に 2 泊滞在

8/10 (良い)

aldebra

出張, カップルで旅行
良かった点 : 設備とサービス
Nice lobby, inviting space
2024 年 3 月に 2 泊滞在
General Managerからの返信 (投稿日 : 2024 年 3 月 26 日)
Dear Aldebra, We are delighted you could escape to the Renaissance Phoenix Downtown Hotel and experience the city like never before! We appreciate you mentioning how much you liked our elegant lobby. Thank you for choosing us, and we hope you will return whenever you revisit Phoenix.Tracy Stoltz,General Manager

10/10 (非常に良い)

jonathan

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Parking close by is horrible. Initially parked at a garage that did not mention anywhere on the site there is no overnight parking. Only realized it after entering the garage and said no overnight parking on the ticket. Was charged 20$ for sitting in the lot for 10 minutes figuring out where else to park. Just go with the valet parking.
2024 年 3 月に 3 泊滞在

10/10 (非常に良い)

Rachel

2024 年 3 月に 2 泊滞在
General Managerからの返信 (投稿日 : 2024 年 3 月 20 日)
Dear Rachel, Thank you for the wonderful rating for Renaissance Phoenix Downtown Hotel. We're delighted to have provided you with a satisfying visit. It was our pleasure to have you stay with us, and we look forward to hosting you again soon.Tracy StoltzGeneral Manager

10/10 (非常に良い)

Gregory

2024 年 3 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2024 年 4 月 7 日)
Dear Gregory, We are thrilled that you chose to escape to Renaissance Phoenix Downtown Hotel and experience the city in a whole new light. Your generous rating is much appreciated. It was a pleasure hosting your stay, and we look forward to welcoming you back soon. Tracy Stoltz, General Manager

8/10 (良い)

Tina

2024 年 3 月に 1 泊滞在

10/10 (非常に良い)

Matthew

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Nice stroll to a Suns Game! 😁
2024 年 3 月に 1 泊滞在

10/10 (非常に良い)

George

2024 年 2 月に 1 泊滞在

8/10 (良い)

Marcello

良かった点 : 清潔度、スタッフとサービス、客室の快適度
2024 年 2 月に 2 泊滞在

2/10 (非常に不満)

Aaron

出張
気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Would not stay here again, room was not clean and overall it’s very dated. Staff was not accommodating at all.
2024 年 1 月に 3 泊滞在

10/10 (非常に良い)

Nicholas

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Phoenix
Convenient for what we needed
2024 年 1 月に 5 泊滞在

10/10 (非常に良い)

Orry Christopher

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Great hotel Clean rooms
2024 年 1 月に 4 泊滞在
General Managerからの返信 (投稿日 : 2024 年 2 月 3 日)
Dear Mr. Christopher, Your kind remarks about immaculate accommodations are greatly appreciated. Thank you for this delightful review of our hotel! It was a pleasure hosting you at Renaissance Phoenix Downtown, and we hope you are already planning another visit our way.Tracy StoltzGeneral Manager

10/10 (非常に良い)

Brad

グループ旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2024 年 1 月に 2 泊滞在

10/10 (非常に良い)

Barbara

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2024 年 1 月に 1 泊滞在

10/10 (非常に良い)

Bhupinderjit

2024 年 1 月に 2 泊滞在
General Managerからの返信 (投稿日 : 2024 年 3 月 21 日)
Dear Bhupinderjit, Thank you for being our guest. Our top priority is for you to have an enjoyable stay and from your high rating, we are pleased to have exceeded your expectations. It was a pleasure hosting you at Renaissance Phoenix Downtown Hotel, and we look forward to welcoming you again soon.Tracy Stoltz,General Manager

10/10 (非常に良い)

Jennifer

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
2023 年 12 月に 1 泊滞在

8/10 (良い)

Neil

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス
Need a lower setting for the A/C blowers in the room. How about a whisper setting? Too noisy running all the time.
2024 年 1 月に 1 泊滞在

10/10 (非常に良い)

BARBARA

カップルで旅行
良かった点 : スタッフとサービス、設備とサービス、施設のコンディションと設備
The Renaissance Hotel is a couple of blocks to Footprint Center in Downtown Phoenix where we saw The Eagles perform. An easy walk. Several restaurants are also close by. Our room was clean and staff were super friendly and helpful. Only option is Valet Parking and staff made it easy to use our car 24/7. A Starbucks and cocktail lounge in the lobby. Highly recommend.
2024 年 1 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2024 年 1 月 21 日)
Dear Barbara, Thank you for choosing the Renaissance Phoenix Downtown Hotel for your recent visit while attending the Long Goodbye Tour at Footprint Center Arena. We are pleased you appreciated the convenient location with several restaurant choices nearby, our immaculate accommodations, and our courteous and dedicated associates. It is also a pleasure to know how much you enjoyed your time at our in-house Starbucks and Elevate Lounge. Thank you again for recommending us to future travelers, and we look forward to hosting you again soon.Tracy StoltzGeneral Manager

8/10 (良い)

Andy

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 1 月に 5 泊滞在
General Managerからの返信 (投稿日 : 2024 年 1 月 22 日)
Dear Andy, We are happy you had such a lovely stay at Renaissance Phoenix Downtown Hotel! Thank you for sharing your nice rating with us, and we look forward to hosting you again soon for an even more wonderful experience.Tracy StoltzGeneral Manager

10/10 (非常に良い)

Taina

2024 年 1 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2024 年 1 月 16 日)
Dear Taina, Thank you for choosing to stay with us and for leaving a positive rating. We're delighted to know that you had a great experience here at Renaissance Phoenix Downtown. We look forward to welcoming you back on your next visit!Tracy StoltzGeneral Manager

10/10 (非常に良い)

Kimberly

家族旅行, グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The decor was flawless, the cocktails at the bar were great the staff was extremely friendly and knowledgeable about the area. We were in town from NY for a Suns game and location was great. Would definitely make another trip.
2024 年 1 月に 3 泊滞在

10/10 (非常に良い)

宿泊されたお客様

出張, 家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Great hotel
Hotel is in a good location and walking distance to many restaurants. There is a Starbucks on property which made our morning coffee runs easy. Room service was fast and efficient. The room was comfortable and clean. The property was also very clean, quiet, and staff was very attentive.
2024 年 1 月に 2 泊滞在

10/10 (非常に良い)

Jorge

2023 年 12 月に 5 泊滞在
General Managerからの返信 (投稿日 : 2024 年 1 月 9 日)
Dear Jorge, Thank you for the perfect rating! We are overjoyed to learn that from start to finish, your stay was nothing short of exceptional. It was a pleasure having you at Renaissance Phoenix Downtown Hotel, and we look forward to welcoming you back soon.Tracy StoltzGeneral Manager

8/10 (良い)

cody

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Bathroom foor looked like it hadn't been cleaned, but it could be stained.
2023 年 12 月に 1 泊滞在

10/10 (非常に良い)

Marjorie

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
We stayed just one night. It's a beautiful property, clean, modern and spacious. The staff was great.
2023 年 12 月に 1 泊滞在

10/10 (非常に良い)

Chadwick

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
It was a great location in downtown.
2023 年 12 月に 3 泊滞在

10/10 (非常に良い)

Sally

2023 年 12 月に 2 泊滞在

10/10 (非常に良い)

Trisha

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The hotel was very clean and all staff was very hospitable, especially the housekeepers and maintenance personnel. We did receive conflicting information regarding the club room and restaurant so feel communication could be better between Management and team members.
2023 年 12 月に 5 泊滞在
General Managerからの返信 (投稿日 : 2023 年 12 月 21 日)
Dear Trisha, Thank you for being our guest at the Renaissance Phoenix Downtown Hotel. We are delighted to learn you found our hotel to be completely spotless and loved our associates. However, we regret any miscommunication and frustration this caused. Thank you again; we look forward to your next visit.Tracy StoltzGeneral Manager

10/10 (非常に良い)

Laura

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Amazing service at Hotel Renaissance PHX
The service was amazing. I accidentally had a duplicate booking from a third party vendor. The third party did not want to issue a refund, but the staff at the hotel was very helpful in securing me that refund. Also, I left my cell phone in a Waymo self driving car and the hotel staff tracked it down for me and got it back. This was after I had already checked out. If it wasn’t for their help, I would have had to return home without my phone.
2023 年 12 月に 1 泊滞在

4/10 (不満)

David、Newport Beach

家族旅行
良かった点 : 清潔度、施設のコンディションと設備
Checkin was terrible. Never notified me when my room was ready. On the 4th try they said it was ready an hour ago. Also understaffed in the midafternoon at the bar. The property is nicely maintained and has a spacious lobby.
2023 年 12 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2023 年 12 月 9 日)
Dear David, Thank you for choosing us for your recent visit. We are genuinely sorry for the issues you encountered during check-in. We certainly understand your disappointment and the frustration you must have felt. We will take this up with the appropriate individuals to improve going forward. On the positive side, we appreciate you mentioning our well-maintained property and spacious lobby area. We hope you will consider staying with us again.Tracy StoltzGeneral Manager

10/10 (非常に良い)

Sandro

2023 年 11 月に 1 泊滞在

10/10 (非常に良い)

Maria

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
loved my stay
2023 年 11 月に 4 泊滞在

2/10 (非常に不満)

宿泊されたお客様

良かった点 : 清潔度、施設のコンディションと設備、客室の快適度
False advertising! No EV charging here
When I arrived, I was told the hotel does not have an EV charger. I had just driven from Los Angeles so I only had 10% left in my battery. Luckily, I had a charging cable in my trunk that could plug into a regular 110 outlet, But in the 10 hours my car has been charging, it’s only added 40 miles to my range. This hotel should be advertise EV Charger as an amenity. Also, they are advertising free Wi-Fi, but when I checked in I was told I would need to pay $14 for the Wi-Fi so I have not used it.
2023 年 11 月に 1 泊滞在

10/10 (非常に良い)

Emily

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 11 月に 2 泊滞在

10/10 (非常に良い)

SANDRA L、BERNALILLO

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Was walking distance to events we were in Phoenix to see and do. There was a Starbucks attached to the hotel. The room was modern and clean. Beds were comfy. Breakfast and staff in the Dust Cutter restaurant were outstanding. Our waiter John was awesome.
2023 年 11 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2023 年 11 月 14 日)
Dear Guest, Thank you for taking the time to share your feedback regarding your recent stay at Renaissance Phoenix Downtown Hotel. We are delighted to know that our ideal location, well-maintained accommodations, and the convenience of Starbucks added to your positive experience. Your recognition of the delicious breakfast offerings and the excellent service provided by John at the Dust Cutter restaurant is truly appreciated. We look forward to hosting you again for another memorable visit.Tracy StoltzGeneral Manager

10/10 (非常に良い)

Svitlana

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
delicious cuisine, polite attitude and a special approach to customers
2023 年 11 月に 2 泊滞在

8/10 (良い)

Eugene

家族旅行
良かった点 : 清潔度、施設のコンディションと設備、客室の快適度
2023 年 11 月に 2 泊滞在

10/10 (非常に良い)

Virginia

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Wonderful.
2023 年 10 月に 2 泊滞在
General Managerからの返信 (投稿日 : 2023 年 11 月 4 日)
Dear Virginia, Thank you for sharing your excellent feedback! We are pleased to read how much you enjoyed your stay; everything we do is aimed at making our guests feel right at home. Thank you for choosing Renaissance Phoenix Downtown Hotel during your time in the city. It was a pleasure having you, and we look forward to seeing you again on your next visit to the area.Tracy Stoltz,General Manager

10/10 (非常に良い)

Raul

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Good
2023 年 10 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2023 年 11 月 13 日)
Dear Raul, Thank you for letting us know your visit to Renaissance Phoenix Downtown Hotel was perfect in every way. We appreciate you being our guest and look forward to welcoming you again soon.Tracy StoltzGeneral Manager

10/10 (非常に良い)

MIKE

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2023 年 10 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2023 年 11 月 2 日)
Dear Mike, Thank you for being our guest and for the outstanding rating. We are delighted that from check-in through check-out, we were able to provide you with a great stay at Renaissance Phoenix Downtown Hotel. We look forward to your return and wish you all the best with your future travels.Tracy StoltzGeneral Manager

10/10 (非常に良い)

JOSE

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Restaurant is amazing
2023 年 10 月に 1 泊滞在

8/10 (良い)

Michael J

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Perfect
2023 年 10 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2023 年 11 月 3 日)
Dear Michael,Thank you for your outstanding rating. We are glad that we could exceed all of your expectations and that you loved your visit to our hotel. We appreciate you taking the time to let fellow travelers know about your experience, and we look forward to many more visits to Renaissance Phoenix Downtown.Tracy StoltzGeneral Manager