Hello Fumiko, Thank you for your feedback. We strive to ensure your stay is as hassle-free as possible and regret the inconvenience you experienced with our card key elevator system. We appreciate you bringing this matter to our attention, and we have informed our team to look into this and take appropriate action to address your concern. Despite this, we are glad you had a positive overall experience at our hotel, as reflected in your rating, and we are grateful for your patience and understanding. We hope to have another opportunity to host you and exceed your expectations with a more seamless experience. Thank you for choosing us. Safe travels!Warm regards,Guest Experience Team Hampton Inn & Suites Phoenix Downtown

Dear Junko, Thank you for your review. We strive to deliver a great guest experience, but it sounds like we did not achieve our goal on this occasion. We apologize for any inconvenience caused due to the lack of clarity on the hotel's deposit policy. Like any other hotel across the US and around the world, we charge a deposit for the incidentals that may occur during your stay. If not utilized, this amount is released immediately at check-out, subject to a quick inspection of the room. Sounds like you may have missed this information, but our deposit policy is mentioned on the site through which you booked the room. That said, we are sorry that you were not made aware of the deposit in advance of your stay, and we will work on making this policy clearer before booking. We hope everything else was in order, and we look forward to an opportunity to redeem ourselves with you and delight you with the top-notch stay that the vast majority of our guests usually have with us. Safe travels, and thanks for staying with us on this trip.Warm regards,Guest Experience Team Hampton Inn & Suites Phoenix Downtown

Dear Tomoaki, Thank you for the positive rating. We hope your stay was pleasant and you had easy access to everything you needed. Your comment about the air conditioner is duly noted, and we regret any inconvenience caused. In the future, please feel free to contact us at the front desk, as we are here to resolve your concerns and make your stay as comfortable as possible. Meanwhile, we have alerted our team to your comment. We trust that the positives of your visit outweighed any downsides, and we look forward to having you back soon and hope to delight you with a superior experience during your next trip to the area.Warm regards,Guest Experience Team Hampton Inn & Suites Phoenix Downtown

Thank you for your feedback. We are very sorry our service did not meet your expectations, as we always pride ourselves on excellent customer service. Would you mind letting us know a little more detail as to how we can make it a 5/5 on your next visit.

Thank you for your feedback of your recent stay!

Dear Deborah,Thank you for choosing us for your stay at Hampton Inn & Suites Phoenix Downtown! We're thrilled to hear you enjoyed our lovely facilities and experienced wonderful service from our front desk staff. We're sorry that our housekeeping fell short during your stay regarding the coffee replenishment. We appreciate you bringing this to our attention, and we will address this issue with our team to ensure we provide a consistent experience for all our guests. We look forward to welcoming you back for another memorable stay soon!Warm regards,Guest Experience Team Hampton Inn & Suites Phoenix Downtown

Hello there, thank you for choosing Hampton Inn & Suites Phoenix Downtown for your stay. We're delighted to hear that you enjoyed our convenient location in Downtown Phoenix and found our amenities to your liking. It's great to know that you found Footprint Center just a short walk away. We hope to welcome you back for another memorable stay soon! Thank you for your review.Warm regards,Guest Experience Team Hampton Inn & Suites Phoenix Downtown

Thank you for reviewing your recent experience at Hampton Inn & Suites Phoenix Downtown, Paula! We are delighted to know you had a 5-star experience at our hotel. Our prime location in Phoenix is a top draw for many guests, putting you close to the Phoenix Convention Center, Chase Field, restaurants, and more, and we are happy to hear you enjoyed our hotel's proximity to many venues. It was great serving you during your travels, and we hope to remain your accommodation of choice here for future visits. Thank you for staying with us on this journey. Have a safe trip!Warm regards,Guest Experience Team Hampton Inn & Suites Phoenix Downtown

Thank you for taking the time to post a 5-star review of our hotel, Jason! It's always great to be at the receiving end of a perfect rating, and we hope you had an enjoyable experience at Hampton Inn & Suites Phoenix Downtown. We appreciate you choosing our establishment for your lodging needs on this journey and look forward to welcoming you back soon for another great experience. Thanks again for your stay and your fabulous rating.Warm regards,Guest Experience Team Hampton Inn & Suites Phoenix Downtown

Many thanks for the fabulous rating, Edward! We're thrilled you had a positive experience with us and are delighted to have met your expectations on this visit. We appreciate you staying with us on this journey and hope to have the opportunity to welcome you back in the future for another satisfying stay. Thank you for choosing Hampton Inn & Suites Phoenix Downtown. Safe travels!Warm regards,Guest Experience Team Hampton Inn & Suites Phoenix Downtown

Thank you so much for the 5-star review, Stephen! We are grateful for the opportunity to serve you during your travels and are happy to hear you had a positive overall experience at Hampton Inn & Suites Phoenix Downtown. We are glad your stay was pleasant and hope you had easy access to everything you needed. We apologize that our parking fee caused you some dissatisfaction. Unfortunately, due to our downtown location, providing self or complimentary parking is not an option directly with the hotel. However, we constantly work to ensure that our valet parking service is priced in line with the other hotels in our downtown market and that we deliver the highest level of service during the parking experience. We sincerely hope this aspect of your stay did not take away from your overall experience too much. We look forward to welcoming you again for another pleasant stay during your next trip to the area. Thank you for choosing us. Safe travels!Warm regards,Guest Experience Team Hampton Inn & Suites Phoenix Downtown

Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

Many thanks for the 5-star review, Timothy! We appreciate your choice to stay with us at Hampton Inn & Suites Phoenix Downtown and your generosity with the rating. We hope your stay was relaxing and you had a good night's sleep at our property. We have noted your suggestions for our on-site restaurant, and we thank you for sharing your valuable feedback with us. We are constantly working to improve our facilities and services based on what we learn from our guests, and your insights will help us in our efforts. The advantage of our convenient location is you are also within easy reach of a great choice of restaurants, meaning there's never a shortage of options to quell your hunger. Thanks again for allowing us to serve you on this journey and for your review. We hope to see you again soon for another satisfying stay. Safe travels!Warm regards,Guest Experience Team Hampton Inn & Suites Phoenix Downtown

Thank you for taking the time to leave a review, Nicole!We are thrilled to hear that you enjoyed your stay at our property and found it to be very nice and clean. We're glad that you also enjoyed the breakfast during your stay. We appreciate your recommendation and hope to welcome you back in the future. Your feedback is valuable to us and helps us continue to provide excellent service to our guests. Thank you again for choosing Hampton Inn & Suites Phoenix Downtown.Warm regards,Guest Experience Team Hampton Inn & Suites Phoenix Downtown

Hello Brian, thank you for sharing your feedback with us. We're glad to hear that you enjoyed your stay at Hampton Inn & Suites Phoenix Downtown. Your satisfaction is important to us, and we appreciate you taking the time to let us know about your positive experience. We look forward to welcoming you back again soon. Have a great day!Warm regards,Guest Experience Team Hampton Inn & Suites Phoenix Downtown

Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

Thank you for taking the time to rate your stay at Hampton Inn & Suites Phoenix Downtown with five stars, Ricardo! We're thrilled you had a positive experience with us, and it's a pleasure to read that our complimentary breakfast appealed to you. We always strive to provide excellent value through value-added extras, and we are so glad you enjoyed our culinary offerings. We also hope your stay was comfortable and you had easy access to everything you needed. We are happy you chose us for your accommodation on this journey and look forward to having you back with us soon for another satisfying stay. Safe travels!Warm regards,Guest Experience Team Hampton Inn & Suites Phoenix Downtown

Dear guest, thank you for taking the time to share your positive experience with us! We're thrilled to hear that you enjoyed our convenient location, friendly staff, and comfortable accommodations. We appreciate your feedback and hope to continue providing excellent service for all our guests. We look forward to welcoming you back to Hampton Inn & Suites Phoenix Downtown in the future. See you soon!Warm regards,Guest Experience Team Hampton Inn & Suites Phoenix Downtown

Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

Hello Christian,Thank you for taking the time to leave a review of your recent stay at Hampton Inn & Suites Phoenix Downtown! We are thrilled to hear that you found our check-in staff helpful and informative, and that you felt safe exploring the local area. We appreciate your feedback regarding the parking situation. We understand how important affordable parking options are for our guests, and we are actively working on finding a solution to provide a more convenient parking experience. We apologize for any inconvenience this may have caused during your stay, and we hope to have the opportunity to welcome you back in the future. Thank you again for your valuable feedback!Warm regards,Guest Experience Team Hampton Inn & Suites Phoenix Downtown

Dear Hanumantha, Thank you for choosing Hampton Inn & Suites Phoenix Downtown for your recent stay and giving us a positive review. We are happy to know you had a pleasant experience at our hotel, and we hope your stay was comfortable and you had easy access to everything you needed. Your satisfaction is important to us, and we're glad we met your expectations on this visit. If there's anything specific you'd like to see more of or areas where you feel we could improve to elevate your stay in the future, we'd love to hear your thoughts. We hope to have the pleasure of hosting you again and look forward to sharing a 5-star experience with you on your next visit. Thank you for staying with us on this journey. Safe travels!Warm regards,Guest Experience Team Hampton Inn & Suites Phoenix Downtown

Thank you for taking the time to share your positive experience at Hampton Inn & Suites Phoenix Downtown, Nila! We are thrilled to hear that you found our front desk and cleaning staff to be friendly during your stay. Our team works hard to provide excellent service to all of our guests. We appreciate your feedback and it will be shared with our staff to continue to provide exceptional service. We look forward to welcoming you back on your next visit to Phoenix!Warm regards,Guest Experience Team Hampton Inn & Suites Phoenix Downtown

Dear guest, Many thanks for taking a moment out of your busy schedule to review your experience at Hampton Inn & Suites Phoenix Downtown. We are grateful for your generosity with the rating and are happy to hear you enjoyed your time with us. It was a pleasure to host you, and we hope to see you again soon. Thank you for choosing us. Safe travels!Warm regards,Guest Experience Team Hampton Inn & Suites Phoenix Downtown

Dear Ricardo, We sincerely appreciate your recent stay, perfect 5/5 rating, and endorsement of our hotel - thank you so much! At Hampton Inn & Suites Phoenix Downtown, we're committed to providing memorable experiences for our guests, and your complete satisfaction lets us know we're on the right track. We eagerly await your next visit and the chance to delight you again. Thank you for making us your hotel of choice on this journey. We are grateful for the opportunity to serve you. Safe travels!Warm regards,Guest Experience Team Hampton Inn & Suites Phoenix Downtown

Dear Diana, We sincerely appreciate your choice to stay with us at Hampton Inn & Suites Phoenix Downtown and your 5-star rating of our hotel - thank you very much! Indeed, our studios are ideal for guests who seek generous spaces for their comfort, and we thank you for recommending our studio rooms to potential guests. We hope your stay was comfortable and you had easy access to everything you needed. It was a pleasure to host you, and we can't wait to see you again soon for another positive experience. Thank you for considering us for your lodging needs on this journey. Safe travels!Warm regards,Guest Experience Team Hampton Inn & Suites Phoenix Downtown

Thank you for taking the time to share your 5-star experience at Hampton Inn & Suites Phoenix Downtown with us and others, Ashley! It is always a pleasure to receive positive feedback from our valued guests, and we are delighted to know that the clean room and the helpful hotel staff were highlights of your visit. We strive to provide the best services to our guests, and we are happy you enjoyed our accommodation and services. Your satisfaction is what drives us, and we remain committed to providing outstanding customer care to make every guest's interaction with us pleasant and remarkable. Thank you for staying with us on this journey. Safe travels!Warm regards,Guest Experience Team Hampton Inn & Suites Phoenix Downtown

Dear Katherine, Thank you for choosing Hampton Inn & Suites Phoenix Downtown for your accommodation on this trip and awarding us a perfect 5/5 rating. We sincerely appreciate your stay and your valuable feedback. We understand you don't usually expect to pay for parking when traveling to a Hampton-branded hotel. We do our very best to communicate regarding our valet-parking-only service ahead of time so that it is not a surprise for our guests. It is outlined on our website and highlighted in our pre-arrival communications. Unfortunately, due to our downtown location, providing self or complimentary parking is not an option directly with the hotel. However, we constantly work to ensure that our valet parking service is priced in line with the other hotels in our downtown market and that we deliver the highest level of service during the parking experience. We realize that additional costs can be inconvenient, and we are truly grateful for your understanding and kind words about our parking valets. We trust that the positives of your visit outweighed any downsides, and we hope to have the pleasure of welcoming you again when your travels bring you back to the area. Thank you for staying with us on this journey. It was wonderful having you as our guest recently. Safe travels!Warm regards,Guest Experience Team Hampton Inn & Suites Phoenix Downtown

Dear Mayra, we greatly appreciate your stay at Hampton Inn & Suites Phoenix Downtown and your perfect rating - thank you! Your complete satisfaction is our top priority, and we are so pleased we hit the mark for you. We are grateful to have you as a guest recently and hope to have the pleasure of hosting you again soon. Thank you for choosing us. Safe travels!Warm regards,Guest Experience Team Hampton Inn & Suites Phoenix Downtown

Thank you for taking the time to review us and share a 5-star rating of our hotel, Octavio! We hope your stay was comfortable and enjoyable and you had easy access to everything you needed. It was a pleasure to host you, and we look forward to seeing you again soon when your travels bring you back to the area. Thank you for staying with us at Hampton Inn & Suites Phoenix Downtown. We are grateful for the opportunity to serve you.Warm regards,Guest Experience Team Hampton Inn & Suites Phoenix Downtown

Thank you for choosing Hampton Inn & Suites Phoenix Downtown for your stay and giving us a perfect 5/5 rating, Michael! We hope your stay was relaxing and you had a good night's sleep at our property. Your comment about the transient population is duly noted. We understand that the homeless population in the downtown area is not what our guests want to experience. We continue to work with city officials to figure out how we can help advocate solutions for this issue. We thank you for your understanding and apologize if you found aspects of this to be off-putting. We trust that everything else was to your satisfaction, and we look forward to welcoming you again when your travels bring you back to the area. Have a safe trip!Warm regards,Guest Experience Team Hampton Inn & Suites Phoenix Downtown

Dear Jesus, It's rewarding to hear your perspective on our hotel, and we are delighted to read you consider Hampton Inn & Suites Phoenix Downtown a very good option for those looking to stay downtown. We are truly fortunate to be situated where we are, being in the heart of Downtown Phoenix and close to the Phoenix Convention Center, Chase Field, and more, and we are pleased to know you appreciate the convenience of our great location. We also hope your stay was comfortable and you had easy access to everything you needed. It was a pleasure to host you, and we're excited to have you back for another 5-star experience. Thank you for choosing us. Safe travels!Warm regards,Guest Experience Team Hampton Inn & Suites Phoenix Downtown

Dear Jillian, Thank you for reviewing your stay at the Hampton Inn & Suites Phoenix Downtown. We appreciate you taking the time to rate us and are pleased to learn you had a positive overall experience at our hotel, as reflected in your rating. We hope your stay was comfortable and you had easy access to everything you needed. Your satisfaction is important to us, and we're glad we met your expectations on this visit. If there's anything specific you'd like to see more of or areas where you feel we could improve to elevate your stay in the future, we'd love to hear your thoughts. We hope to have the pleasure of hosting you again and look forward to sharing a 5-star experience with you on your next visit. Thank you for choosing us. Safe travels!Warm regards,Guest Experience Team Hampton Inn & Suites Phoenix Downtown

Thank you for staying with us at Hampton Inn & Suites Phoenix Downtown and leaving us a 5-star rating, Jennifer! Our prime location in Phoenix is an outstanding feature of our hotel, and we are delighted to know our convenient location was a highlight of your visit, too. As we strive to deliver exceptional service to our guests, it's rewarding to hear that our customer service left a positive impression on you. Your complete satisfaction is our biggest compliment, and we hope to have the pleasure of welcoming you back many more times in the future. Thank you for making us your hotel of choice on this journey. We are grateful for the opportunity to serve you. Safe travels!Warm regards,Guest Experience Team Hampton Inn & Suites Phoenix Downtown

Thank you so much for the 5-star review, Eileen! It's a pleasure to read about your perception of our hotel, and we are delighted to hear that you had a positive impression of our establishment and found our property beautiful. We hope your stay was comfortable and you had easy access to everything you needed. It was great having you as a guest recently, and we look forward to seeing you again soon. Thank you for choosing Hampton Inn & Suites Phoenix Downtown. We sincerely appreciate your business and your feedback. Safe travels!Warm regards,Guest Experience Team Hampton Inn & Suites Phoenix Downtown

Dear Julienne, We are delighted to read your glowing review of our hotel - thanks so much for sharing your wonderful experience at Hampton Inn & Suites Phoenix Downtown with us and others! It's a pleasure to hear you loved our convenient location that puts you close to the Phoenix Convention Center and a great selection of restaurants, and we are happy to know you appreciated our high cleanliness standards and the friendliness of our staff. Your satisfaction is what drives us, and we can't wait to see you again soon for another enjoyable experience at our hotel in Phoenix. Thank you for choosing us. Safe travels!Warm regards,Guest Experience Team Hampton Inn & Suites Phoenix Downtown

Thank you so much for the great review! We love to hear that the staff were great and that you enjoyed the entirety of your stay! We can't wait to have you back as a guest! Hope to see you again soon!

Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

Thank you so much for the feedback! We are glad to hear that you had a nice and clean stay with us! Hope to see you again next time you visit Downtown Phoenix!

Thanks for staying with us and sharing your feedback! What could we do to get that 5 out of 5 for next time you stay with us?

We are so glad to hear that you enjoyed your stay with us! Glad that Juan could provide an exceptional welcome upon arrival! We can't wait to see you next time your travels bring you to Downtown Phoenix! Thanks for staying with us!!! :)

Many thanks for the 5-star review, Reid! We appreciate you staying at Hampton Inn & Suites Phoenix Downtown and are pleased to hear that you had a positive impression of our accommodations, cleanliness standards, and friendly service. Your complete satisfaction is our greatest accomplishment, and we hope to exceed your expectations each time you choose us. Thank you for making us your hotel of choice on this journey. Safe travels!Warm regards,Guest Experience Team Hampton Inn & Suites Phoenix Downtown

Thank you for the positive rating, Dadisi! We appreciate you staying with us at Hampton Inn & Suites Phoenix Downtown and are grateful you took the time to review us. We hope your stay was relaxing and you had a good night's sleep at our property. We regret to read about your displeasure with the lack of a self-parking facility. We understand your concern and apologize for any inconvenience caused. Unfortunately, due to our downtown location, providing self or complimentary parking is not an option directly with the hotel. However, we constantly work to ensure that our valet parking service is priced in line with the other hotels in our downtown market and that we deliver the highest level of service during the parking experience. Also, there are other parking options in the downtown area for our guests to decide which works best for them, and we'd be glad to work them out for you - please feel free to contact the front desk for assistance. We hope this aspect of your stay did not take away from the overall experience too much. We look forward to hosting you again when travels bring you back our way. Thank you for choosing us. Have a safe trip!Warm regards,Guest Experience Team Hampton Inn & Suites Phoenix Downtown

Thank you for giving us a positive review of our hotel, Nate! We appreciate your choice to stay at Hampton Inn & Suites Phoenix Downtown and are delighted to hear that you loved your time with us. We hope your stay was comfortable and you had easy access to everything you needed. Please do let us know if there is anything we can do to make your next stay even more enjoyable. Your complete satisfaction is our top priority, and we'd love to exceed your expectations on a future visit. We look forward to seeing you again soon and hope to share a 5-star experience during your next stay. Thank you for choosing us. Safe travels!Warm regards,Guest Experience Team Hampton Inn & Suites Phoenix Downtown

We are glad to hear you enjoyed your stay and loved how close we are to everything downtown! Hope to see you again soon!

Thanks for the 5 out of 5! Glad to hear you had a great stay with us! Hope to see you again soon!

We are so glad to hear that you loved your stay. Unfortunately, we do not have a shuttle service to and from the airport. We highly recommend Ubers or taxis, or even the Light Rail! Thank you so much for staying with us and hopefully we will see you again soon!

Dear Debra, Thank you for reviewing your recent stay at the Hampton Inn & Suites Phoenix Downtown and awarding us a 5/5 rating. We are grateful for your support and happy to hear you had a pleasant stay with us. We are glad our location complemented your travel plans, and we hope everything was in order and you had easy access to your essentials. It was a pleasure to host you, and we look forward to seeing you again soon. Thank you for choosing to stay with us on this trip. Safe travels!Warm regards,Guest Experience Team Hampton Inn & Suites Phoenix Downtown

Dear Guest, we are so disappointed to read your experience with us. We aim to provide a top-notch stay for all our guests, so we sincerely apologize that we did not achieve that goal on your visit. We hope that you will give us another chance to restore your faith in our hotel and hospitality. Please do feel free to connect if there is anything we can do to help. Thanks again.Best Regards,Customer Care Team