The first half of my stay went very well: the location was excellent regarding baseball venues, shopping and other services. Unfortunately the remaining half of my stay was covered by stay-inside mandate, but the property, its amenities, and the owners enabled me to pass the time comfortably and also helped out with a couple of health items.
The only complaint regards the handling of the refund of my damage deposit. The owners had released the hold on the deposit on April 1 and VRBO confirmed this action. However, a week later the refund was not delivered and an inquiry with the owner determined that VRBO did not take any action despite announcing so on their website. An email from VRBO a few days later confirmed that no refund would made for up to a couple of weeks due to unprecedented number of cancellations. While this is understandable to a certain extent, fault is blamed on VRBO because: 1) An explanation of this situation should have been made when the refund was posted, not leading me on that the refund was processed as done; 2) VRBO functions as a fiduciary, accepting damage deposit money for the owners and remitting the deposit expeditiously when the owners release the damage hold. By surreptitiously delaying the refund, VRBO has wronged both the owners and myself.
In previous years VRBO has established high regards by me but in this case, VRBO has definitely fallen short of their expected level of performance. A partial refund of the VRBO fees should be made to me and the owners to compensate for time lost and to encourage VRBO to meet their standard of service
Bottom line: the owners provided an excellent experience and I would stay there again if possible AND hope VRBO does a better job in future.
NEIL N.
8/10 (良い)
Richard H.
2020 年 2 月 14 日
良かった点 : 清潔度
comfortable condo
Condo was about what we expected, clean and about the right size for us. We had a couple issues with the sink backing up and with the satellite tv, but Sarah came over and quickly resolved those issues. We had a nice stay in Tempe for a month.
Rich and teri
Richard H.
2020 年 1 月に 30 泊滞在
10/10 (非常に良い)
Cheryl T.
2019 年 5 月 8 日
Great little place
What a great place to stay. Close to ASU. Clean and comfortable. If we come to Phoenix again, we will definitely reserve with this place. Thank you so much for making everything so easy.
Cheryl T.
2019 年 5 月に 3 泊滞在
8/10 (良い)
Lloyd F.
2019 年 4 月 25 日
April in Tempe
Overall a good experience. Some minor items such as bathroom sink that didn't work properly but not a serious problem. Location of unit directly at pool was great. Unit itself well decorated and clean. Will definitely recommend it to others as well as use it again. Thank you.
Lloyd F.
2019 年 4 月に 5 泊滞在
8/10 (良い)
Tim B.
2019 年 4 月 8 日
Pleasant stay
Thanks Sarah, We’lL definitely consider staying at the Oasis on our next trip
Tim B.
2019 年 3 月に 7 泊滞在
10/10 (非常に良い)
Mike R.
2018 年 5 月 4 日
Excellent
Great place.
Mike R.
2018 年 3 月に 8 泊滞在
8/10 (良い)
John F.
2018 年 4 月 20 日
Perfect stay
The condo was lovely and very clean! The bed was very comfortable and the sheets were nice quality too. We didn't want for a thing while we were there. I used the workout room with no problem and all equipment was working. We really enjoyed the accessibility of the pool. Location was good to restaurants and stores. We would rent it again when we head out west. Thank you Sarah!!
John F.
2018 年 4 月に 6 泊滞在
10/10 (非常に良い)
Janelisa W.、Olympia
2018 年 4 月 3 日
Would stay again!
Roomy condo in great location. Sarah was quick to respond to questions. Readily recommend to others
Janelisa W.
2018 年 3 月に 5 泊滞在
10/10 (非常に良い)
Mike D.
2017 年 12 月 30 日
Great location!
This condo is in a great location. Very clean. Renters had great communication as well. We will be back!
Mike D.
2017 年 12 月に 3 泊滞在
10/10 (非常に良い)
Zachary L.
2017 年 10 月 31 日
Will stay again for sure!
Great owners! Nice place and great location! Owners are always around to help if needed!
Zachary L.
2017 年 9 月に 31 泊滞在
10/10 (非常に良い)
Karen K.
2017 年 3 月 20 日
Great place, great location, the little touches make the stay here leaving you wanting to return!
We stayed four days without any issues. The Finnerty’s go above and beyond before the stay by supplying detailed instructions, photos of the complex to help orient you to their place, and tips on where to shop. They provide small amenities, a washer and dryer, a travel small travel cooler and more.
The complex itself was clean, quiet and comfortable.
If we were to find any flaws it would be the bedroom drapes allow in the morning sun on the left side, the bathroom door closes by itself and the toilet is regular (as opposed to elongated). The off-site exercise room was missing hand weights and not as clean as it could be but certainly usable. All in all, pretty minor items as the first two can be solved (permanently) by taking a hinge pin out and slightly bending it or as we did, put a shoe in front of the door. The window light issue is easily solved by folding the drape around the left edge of the blinds. These are very minor items that did not detract much from the visit.
I hate to say this as it will be harder to lease in the future but we loved the place and will absolutely return.
Karen K.
2017 年 2 月に 4 泊滞在
10/10 (非常に良い)
Hadi S.
2016 年 12 月 10 日
Loved it !!!!
Awesome place, awesome landlord !!!
Hadi S.
10/10 (非常に良い)
Rachel M.
2016 年 8 月 13 日
very clean and thorough with instructions
Sarah was very helpful work any questions we had. The place was very cozy and clean! we definitely enjoyed our stay and will be returning in the future:)
Rachel M.
10/10 (非常に良い)
Jon P.、Kent
2016 年 4 月 29 日
Perfect location with all the amenities.
My home away from home having stayed here many times now. Owners are very accommodating, insuring your stay is trouble free. Clean, up to date, steps from the pool, hot tub and workout room, the full kitchen, wifi, great entertainment systems, hide a bed and great access to the valley of the sun.
Jon P.
2016 年 4 月に 7 泊滞在
8/10 (良い)
Diane K.
2016 年 4 月 17 日
Our stay was very comfortable. Sarah has a beautiful condo that suited our needs well for this trip.
The grounds are clean and for the most part quiet. When I saw students I thought they might keep us up at night but funny enough it was barking dogs. Other than that 2 days out of 7 we were locked out of the pool area which I understand will be addressed at HOA meetings.
Diane K.
2016 年 4 月に 7 泊滞在
10/10 (非常に良い)
Jon P.、Kent
2015 年 12 月 19 日
Home away from home
This was my second time renting this unit in 2015 and will be coming back as long as they will have me. On the ground floor, right by the complex exit, next to the pool, hot tub and activity room. Complete kitchen with all your wireless needs. Modern furnishings decorated to please. My perfect oasis and the owners are so great, quick to respond, and wanting to please. Highly recommend but please dont use it when I need it😆.
Jon P.
2015 年 12 月に 6 泊滞在
8/10 (良い)
Carole J.
2015 年 12 月 12 日
PERFECT!
Really thought this was a very nice condo. Very clean, comfortable and convenient for us. Sarah made sure we had all the information we needed about the condo and the area. Hot tub is a winner too. Would definitely rent again.
Carole J.
10/10 (非常に良い)
Keith E.、Minneapolis, Minnesota
2015 年 3 月 27 日
100% as advertised
Owners provide nearly everything to make your stay comfortable. Great location, modern and comfortable. Would definitely recommend