2 つの屋外プール、営業時間 6:00 ~ 22:00、カバナ (有料)、プール パラソル

ダブルツリー リゾート バイ ヒルトン パラダイス バレー - スコッツデールの口コミ

4 out of 5

口コミ

8.0

とても良い

評価 10 - 1007 件の口コミ中 509 件が非常に良い" "
評価 8 - 1007 件の口コミ中 206 件が良い" "
評価 6 - 1007 件の口コミ中 144 件が普通" "
評価 4 - 1007 件の口コミ中 79 件が不満" "
評価 2 - 1007 件の口コミ中 69 件が非常に不満" "

8.4/10

清潔度

8.4/10

スタッフとサービス

8.0/10

設備とサービス

8.0/10

施設のコンディションと設備

8.2/10

環境への配慮

口コミ

10/10 (非常に良い)

Esteph

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The rooms are so spacious and have lovely mirrors
2024 年 5 月に 1 泊滞在
Brian N.からの返信 (投稿日 : 2024 年 5 月 26 日)
Thank you for choosing to spend your recent summer getaway with us! We are very happy to know you had a great time and enjoyed yourselves and hope to welcome you back again soon!

10/10 (非常に良い)

Danny

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Eli the waiter was amazing. From the moment my wife and I got to the restuarant he attended to us very well. He is very friendly and professional and very attentive. He is doing a great job. 4 thumbs up from my wife and I.
2024 年 5 月に 1 泊滞在
Brian N.からの返信 (投稿日 : 2024 年 5 月 26 日)
Thank you for choosing to spend your recent summer getaway with us! We are very happy to know you had a great time and enjoyed yourselves and hope to welcome you back again soon!

10/10 (非常に良い)

Carrie

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
We enjoyed stay and would stay again. Overall great experience, the following are just additional thoughts, some nitpicky. Room was a good size and was very clean. Loved the location, convenient to shopping, dining and easy to get to other suburbs, etc. Pillows were flat/lumpy. The pools were great and it was during quieter time of year so no issues with crowding, etc. The pool could have been cleaner, lots of dead flowers, pieces of bushes in the water. The tennis/basketball court was in poor shape, but didn't use. Gym had little area for stretching/yoga and one padded mat. We paid a resort fee per night, seems a bit much as not really other resort activities, etc. We ate breakfast at restaurant, food was good and great service. The Starbucks in lobby was great as well.
2024 年 5 月に 3 泊滞在
Brian N.からの返信 (投稿日 : 2024 年 5 月 26 日)
Thank you for choosing to spend your recent summer getaway with us! We are very happy to know you had a great time and enjoyed yourselves and hope to welcome you back again soon!

10/10 (非常に良い)

DeJena

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
The pool was beautiful! Hotel is kid friendly! In addition the staff was very friendly and polite! As a former Hilton employee I appreciate the attention to detail in all departments! Thank you for making me and my family stay beautiful and relaxing!
2024 年 5 月に 1 泊滞在
Brian N.からの返信 (投稿日 : 2024 年 5 月 25 日)
Thank you for choosing to spend your recent summer getaway with us! We are very happy to know you had a great time and enjoyed yourselves and hope to welcome you back again soon!

10/10 (非常に良い)

Heath

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great service
2024 年 5 月に 2 泊滞在
Brian N.からの返信 (投稿日 : 2024 年 5 月 21 日)
Thank you for choosing to spend your recent summer getaway with us! We are very happy to know you had a great time and enjoyed yourselves and hope to welcome you back again soon!

8/10 (良い)

Susan

カップルで旅行
良かった点 : 清潔度、スタッフとサービス
Pretty cactus garden!
2024 年 5 月に 3 泊滞在
Brian N.からの返信 (投稿日 : 2024 年 5 月 21 日)
Thank you for choosing to spend your recent summer getaway with us! We are very happy to know you had a great time and enjoyed yourselves and hope to welcome you back again soon!

6/10 (普通)

Angela

気になった点 : 清潔度、施設のコンディションと設備
2024 年 5 月に 3 泊滞在
Brian N.からの返信 (投稿日 : 2024 年 5 月 21 日)
Thank you for choosing to spend your recent summer getaway with us! We are very happy to know you had a great time and enjoyed yourselves and hope to welcome you back again soon!

10/10 (非常に良い)

Linda

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Property is very convenient for all the things we like to do when in Scottsdale.
2024 年 5 月に 2 泊滞在
Brian N.からの返信 (投稿日 : 2024 年 5 月 21 日)
Thank you for choosing to spend your recent summer getaway with us! We are very happy to know you had a great time and enjoyed yourselves and hope to welcome you back again soon!

10/10 (非常に良い)

Yuan

カップルで旅行, 家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Good
2024 年 5 月に 1 泊滞在
Brian N.からの返信 (投稿日 : 2024 年 5 月 15 日)
Thank you for choosing to spend your recent summer getaway with us! We are very happy to know you had a great time and enjoyed yourselves and hope to welcome you back again soon!

10/10 (非常に良い)

Michael

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 5 月に 5 泊滞在
Brian N.からの返信 (投稿日 : 2024 年 5 月 15 日)
Thank you for choosing to spend your recent summer getaway with us! We are very happy to know you had a great time and enjoyed yourselves and hope to welcome you back again soon!

10/10 (非常に良い)

pamela

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Loved the resort
2024 年 5 月に 2 泊滞在
Brian N.からの返信 (投稿日 : 2024 年 5 月 12 日)
Thank you for choosing to spend your recent getaway with us! We are very happy to know you had a great time and enjoyed yourselves and hope to welcome you back again soon!

4/10 (不満)

Stephanie

グループ旅行
良かった点 : スタッフとサービス
気になった点 : 施設のコンディションと設備
Great location, rooms are dated and don’t function adequately.
2024 年 5 月に 3 泊滞在
Brian N.からの返信 (投稿日 : 2024 年 5 月 12 日)
I sincerely apologize for your disappointment while staying with us. We have shared your comments with our team, as this is not the experience we want any of our guests to face. Please know we are always happy to assist with a room move if desired and another is readily available. We really do hope you will give us a second chance in the near future to provide a much better stay.

10/10 (非常に良い)

Mark

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 4 月に 4 泊滞在
Brian N.からの返信 (投稿日 : 2024 年 5 月 12 日)
Thank you for choosing to spend your recent getaway with us! We are very happy to know you had a great time and enjoyed yourselves and hope to welcome you back again soon!

8/10 (良い)

Jason

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
My husband and I celebrated our one year anniversary at this hotel and just this past week celebrated our 20 year anniversary. The staff was lovely and the property is still beautiful. The rooms are spacious and I love that there’s a Starbucks in the lobby. The only thing I would say is that I think it’s time they maybe did a room revamp/update. I believe the rooms are the exact same that they were 20 years ago. But either way, our stay was lovely and nostalgic.
2024 年 4 月に 5 泊滞在
Brian N.からの返信 (投稿日 : 2024 年 5 月 10 日)
Thank you for choosing to spend your recent getaway with us! We are very happy to know you had a great time and enjoyed yourselves and hope to welcome you back again soon!

10/10 (非常に良い)

Qiara

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
This is my 2nd time staying here, I love this place!
2024 年 5 月に 3 泊滞在
Brian N.からの返信 (投稿日 : 2024 年 5 月 8 日)
Thank you for choosing to spend your recent getaway with us! We are very happy to know you had a great time and enjoyed yourselves and hope to welcome you back again soon!

10/10 (非常に良い)

Rebecca

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great stay!
2024 年 5 月に 2 泊滞在
Brian N.からの返信 (投稿日 : 2024 年 5 月 6 日)
Thank you for choosing to spend your recent getaway with us! We are very happy to know you had a great time and enjoyed yourselves and hope to welcome you back again soon!

10/10 (非常に良い)

Ilona

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 4 月に 1 泊滞在
Brian N.からの返信 (投稿日 : 2024 年 5 月 4 日)
Thank you for choosing to spend your recent getaway with us! We are very happy to know you had a great time and enjoyed yourselves and hope to welcome you back again soon!

8/10 (良い)

Kayla

2024 年 4 月に 3 泊滞在
Brian N.からの返信 (投稿日 : 2024 年 5 月 4 日)
Thank you for choosing to spend your recent getaway with us! We are very happy to know you had a great time and enjoyed yourselves and hope to welcome you back again soon!

10/10 (非常に良い)

Felipa M

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 3 月に 2 泊滞在
Brian N.からの返信 (投稿日 : 2024 年 5 月 5 日)
Thank you for choosing to spend your recent getaway with us! We are very happy to know you had a great time and enjoyed yourselves and hope to welcome you back again soon!

10/10 (非常に良い)

Nanette

良かった点 : 施設のコンディションと設備
2024 年 4 月に 4 泊滞在
Brian N.からの返信 (投稿日 : 2024 年 5 月 3 日)
Thank you for choosing to spend your recent getaway with us! We are very happy to know you had a great time and enjoyed yourselves and hope to welcome you back again soon!

6/10 (普通)

Brenda

出張, 家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Ga e us a $50 room credit because our room wasn’t ready after 4pm.
2024 年 4 月に 1 泊滞在
Brian N.からの返信 (投稿日 : 2024 年 4 月 30 日)
I sincerely apologize for your disappointment while staying with us. We have shared your comments with our team, as this is not the experience we want any of our guests to face. We really do hope you will give us a second chance in the near future to provide a much better sta

10/10 (非常に良い)

Karla

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 3 月に 5 泊滞在
Brian N.からの返信 (投稿日 : 2024 年 4 月 30 日)
Thank you for choosing to spend your recent getaway with us! We are very happy to know you had a great time and enjoyed yourselves and hope to welcome you back again soon!

2/10 (非常に不満)

Jennifer

2024 年 4 月に 1 泊滞在
Brian N.からの返信 (投稿日 : 2024 年 5 月 18 日)
We're sorry to see that you didn’t enjoy your stay. Please reach out to us directly at the resort. We would love to learn more details about your stay and how we can improve. Thanks for taking the time to give us your review.

6/10 (普通)

Haley

良かった点 : スタッフとサービス
2024 年 4 月に 2 泊滞在
Brian N.からの返信 (投稿日 : 2024 年 4 月 30 日)
I sincerely apologize for your disappointment while staying with us. We have shared your comments with our team, as this is not the experience we want any of our guests to face. We really do hope you will give us a second chance in the near future to provide a much better stay.

10/10 (非常に良い)

Karone

良かった点 : スタッフとサービス、設備とサービス
Enjoyed the property and breakfast
2024 年 4 月に 3 泊滞在
Brian N.からの返信 (投稿日 : 2024 年 4 月 28 日)
Thank you for choosing to spend your recent getaway with us! We are very happy to know you had a great time and enjoyed yourselves and hope to welcome you back again soon!

10/10 (非常に良い)

Maddie

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
I’m
2024 年 4 月に 3 泊滞在
Brian N.からの返信 (投稿日 : 2024 年 4 月 28 日)
Thank you for choosing to spend your recent getaway with us! We are very happy to know you had a great time and enjoyed yourselves and hope to welcome you back again soon!

4/10 (不満)

Terrill、Colorado Springs

カップルで旅行
I have always been a Doubletree fan whether traveling with my company or just with my wife for vacation and they have always exceeded expectations. I’m am disappointed to report that this 5 day stay was I believe well below Hilton standards. I’ll start with saying that the grounds were beautiful and well groomed. The room we stayed in (4102) was the opposite. When asked we requested daily housekeeping. The showed up three out of the 5 days and I messaged via Hilton Honors to request they come. The beds were made but that was it, no replenishment of coffee or bath items. The air conditioning was almost nonexistent. We kept it at 60 and the room barely cooled off. I requested a fan from housekeeping which took two days and two reminders to receive. Anyway I think you get the point. Hilton Doubletree you’re better than this.
2024 年 4 月に 5 泊滞在
Brian N.からの返信 (投稿日 : 2024 年 4 月 23 日)
I sincerely apologize for your disappointment while staying with us. We have shared your comments with our team, as this is not the experience we want any of our guests to face. Please know we are always happy to assist with a room move if desired and another is readily available. We really do hope you will give us a second chance in the near future to provide a much better stay.

8/10 (良い)

Katherine

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 4 月に 2 泊滞在
Brian N.からの返信 (投稿日 : 2024 年 4 月 23 日)
Thank you for choosing to spend your recent getaway with us! We are very happy to know you had a great time and enjoyed yourselves and hope to welcome you back again soon!

6/10 (普通)

Kathy

2024 年 4 月に 2 泊滞在
Brian N.からの返信 (投稿日 : 2024 年 4 月 20 日)
Thank you for choosing to spend your recent getaway with us! We are very happy to know you had a great time and enjoyed yourselves and hope to welcome you back again soon!

10/10 (非常に良い)

Tareq

出張
良かった点 : 清潔度、スタッフとサービス
Needs a little TLC but overall good.
2024 年 4 月に 1 泊滞在
Brian N.からの返信 (投稿日 : 2024 年 4 月 20 日)
Thank you for choosing to spend your recent getaway with us! We are very happy to know you had a great time and enjoyed yourselves and hope to welcome you back again soon!

6/10 (普通)

Karen

2024 年 4 月に 3 泊滞在
Brian N.からの返信 (投稿日 : 2024 年 5 月 8 日)
Thank you for choosing to spend your recent getaway with us! We are very happy to know you had a great time and enjoyed yourselves and hope to welcome you back again soon!

6/10 (普通)

David

カップルで旅行
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
Nice facility and setting. Good location to very nice restaurants and downtown Scottsdale. Customer services could improve.
2024 年 4 月に 4 泊滞在
Brian N.からの返信 (投稿日 : 2024 年 4 月 19 日)
Thank you for choosing to spend your recent getaway with us! We are very happy to know you had a great time and enjoyed yourselves and hope to welcome you back again soon!

10/10 (非常に良い)

ibrahim asghar

2024 年 4 月に 4 泊滞在
Brian N.からの返信 (投稿日 : 2024 年 5 月 8 日)
Thank you for choosing to spend your recent getaway with us! We are very happy to know you had a great time and enjoyed yourselves and hope to welcome you back again soon!

10/10 (非常に良い)

Jennifer

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 4 月に 2 泊滞在
Brian N.からの返信 (投稿日 : 2024 年 4 月 19 日)
Thank you for choosing to spend your recent getaway with us! We are very happy to know you had a great time and enjoyed yourselves and hope to welcome you back again soon!

10/10 (非常に良い)

Ross、Berkeley

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Nice ambience. Nice rooms, good pool set up. Restaurant was uninspiring (quality was fine, menu was just bland)
2024 年 4 月に 1 泊滞在
Brian N.からの返信 (投稿日 : 2024 年 4 月 19 日)
Thank you for choosing to spend your recent getaway with us! We are very happy to know you had a great time and enjoyed yourselves and hope to welcome you back again soon!

8/10 (良い)

Jennifer

家族旅行
良かった点 : 設備とサービス
The only negative is the AC in our room didn’t work well.
2024 年 4 月に 2 泊滞在
Brian N.からの返信 (投稿日 : 2024 年 4 月 15 日)
I sincerely apologize for your disappointment while staying with us. We have shared your comments with our team, as this is not the experience we want any of our guests to face. Please know we are always happy to assist with a room move if desired and another is readily available. We really do hope you will give us a second chance in the near future to provide a much better stay.

6/10 (普通)

Jeff

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Had a sleepless night due to two Yorkie’s nonstop barking from 2:00-3:00 am. 2nd night had to switch rooms. Great property but unfortunate circumstance for me.
2024 年 4 月に 2 泊滞在
Brian N.からの返信 (投稿日 : 2024 年 4 月 15 日)
I sincerely apologize for your disappointment while staying with us. We have shared your comments with our team, as this is not the experience we want any of our guests to face. Please know we are always happy to assist with a room move if desired and another is readily available. We really do hope you will give us a second chance in the near future to provide a much better stay.

6/10 (普通)

DALYA

家族旅行
気になった点 : 施設のコンディションと設備
Very outdated rooms
2024 年 4 月に 2 泊滞在
Brian N.からの返信 (投稿日 : 2024 年 4 月 16 日)
I sincerely apologize for your disappointment while staying with us. We have shared your comments with our team, as this is not the experience we want any of our guests to face. Please know we are always happy to assist with a room move if desired and another is readily available. We really do hope you will give us a second chance in the near future to provide a much better stay.

4/10 (不満)

Manjot

家族旅行
気になった点 : 清潔度、施設のコンディションと設備
There were bed bugs in the room we stayed at. Got bit multiple times, had to go wash all clothing at laundromat, and ointments for bites. Extremely unpleasant to have experienced this while staying one night. Submitted a report and hoping to get compensation and the facility does a thorough cleaning of rooms before allowing guests to stay there.
2024 年 4 月に 1 泊滞在
Brian N.からの返信 (投稿日 : 2024 年 4 月 10 日)
The hotel will follow up with you once the reports comes in

10/10 (非常に良い)

JIM

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
This is an awesome place to stay. Everything is clean and staff was great. Plus the food is good here as well. Great location.
2024 年 4 月に 4 泊滞在
Jeff Cokefair - Director of Resort Operations からの返信 (投稿日 : 2024 年 4 月 10 日)
Thanks for taking the time to share your experience. We will be sure to share with our team. Please come back and see us again soon.

8/10 (良い)

gregory

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Needs more chairs around pool
2024 年 4 月に 3 泊滞在
Brian N.からの返信 (投稿日 : 2024 年 4 月 7 日)
Thank you for choosing to spend your recent getaway with us! We are very happy to know you had a great time and enjoyed yourselves and hope to welcome you back again soon!

10/10 (非常に良い)

Kelly

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
First of all, this property is beautiful. The grounds - trees, plants, buildings, pools - are well maintained and lovely. I love how the pools offer many points of entry so that entry stairs do not get clogged. Have to get out early to secure a chair though! The room has very high ceilings and feels very large! Lots of room and wonderful walk out patio or balcony. Location is great! 5 minutes from Old Town. Staff was great. At check-in, the young lady noticed I was on crutches and we had booked a second level room. She helped me pick it out an alternate room that was absolutely perfect and helpful so I didn't have to battle the stairs every time I wanted to go to the room. Perfect room!
2024 年 3 月に 4 泊滞在
Jeff-Director of Resort Operationsからの返信 (投稿日 : 2024 年 4 月 5 日)
So glad you enjoyed the property. I will be sure to share your feedback with our Team, especially Abby, as I see she made a great impression on you. We greatly appreciate the feedback. We hope to see you again soon, here in Scottsdale.

4/10 (不満)

William

家族旅行
良かった点 : 設備とサービス
気になった点 : 清潔度、施設のコンディションと設備
No towels in room. Ran out of toilet paper and conditioner. Guests left trash all over pool. No chairs available. Dog poo in grass.
2024 年 3 月に 4 泊滞在
Brian N.からの返信 (投稿日 : 2024 年 4 月 3 日)
I sincerely apologize for your disappointment while staying with us. We have shared your comments with our team, as this is not the experience we want any of our guests to face. We really do hope you will give us a second chance in the near future to provide a much better stay.

10/10 (非常に良い)

Cindy

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The canyon club breakfast and staff was exceptional. The grounds were beautiful and well kept. Loved the evening performers and lobby lounge area. Would definitely stay here again.
2024 年 3 月に 2 泊滞在
Brian N.からの返信 (投稿日 : 2024 年 4 月 3 日)
Thank you for choosing to spend your recent getaway with us! We are very happy to know you had a great time and enjoyed yourselves and hope to welcome you back again soon!

10/10 (非常に良い)

Clifford

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Great resort. It was a bit cold outside so the pool was too cold to stay in for an extended period. The Hot Tub was not working so that was a bummer. Food was great and very clean resort.
2024 年 3 月に 1 泊滞在
Jeff-Director of Resort Operationsからの返信 (投稿日 : 2024 年 4 月 1 日)
Thanks so much for the praise of the property. We did have a few days of chilly weather. The hot tub a popular destination, did have some mechanical issues but our Maintenace team got it back up and running the next day. I will be pleased to share your compliment to the F&B Team. We do hope to have you back to the Doubletree Scottsdale Paradise Valley again soon.

6/10 (普通)

Kevin

気になった点 : スタッフとサービス
2024 年 3 月に 2 泊滞在
Jeff-Director of Resort Operationsからの返信 (投稿日 : 2024 年 4 月 1 日)
It sounds like we fell a bit short on your stay here at The Doubletree Scottsdale Paradise Valley. We pride ourselves in offering beautiful grounds and a friendly staff. We do hope to have you back to Paradise Valley again soon.

8/10 (良い)

Jill Marie

家族旅行
良かった点 : スタッフとサービス、施設のコンディションと設備
Could not control temperature of the room. Had to have maintenance change it as needed. No microwave. Small bathroom and felt dirty.
2024 年 3 月に 4 泊滞在
Jeff-Director of Resort Operationsからの返信 (投稿日 : 2024 年 4 月 1 日)
So sorry about temperature control. I am glad Maintenace was able to help. Unfortunately, no microwaves in the room, but we can add one if needed. I do hope you are able to come again and enjoy our beautiful grounds and friendly staff.

2/10 (非常に不満)

Jordan

良かった点 : 設備とサービス
気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
No working shower. Broken tv. Terrible customer service
Jeff-Director of Resort Operationsからの返信 (投稿日 : 2024 年 4 月 1 日)
So sorry about your experience. We allowed you to stay after a rough first night of noise from your room. Second day a domestic disturbance was issues by Paradise Valley Police were called. We had many complaints from your neighbours regarding the noise. I am sorry you were disappointed as we provided a complimentary upgrad to one of our nicest suites.

6/10 (普通)

Joan

2024 年 3 月に 2 泊滞在
Brian N.からの返信 (投稿日 : 2024 年 4 月 19 日)
Thank you for choosing to spend your recent getaway with us! We are very happy to know you had a great time and enjoyed yourselves and hope to welcome you back again soon!

6/10 (普通)

Erika

グループ旅行
良かった点 : スタッフとサービス、施設のコンディションと設備
Bathrooms need to be renovated. Air conditioning didn’t work very well. Not nearly enough chairs around the pools.
2024 年 3 月に 5 泊滞在
Brian N.からの返信 (投稿日 : 2024 年 3 月 28 日)
I sincerely apologize for your disappointment while staying with us. We have shared your comments with our team, as this is not the experience we want any of our guests to face. Please know we are always happy to assist with a room move if desired and another is readily available. We really do hope you will give us a second chance in the near future to provide a much better stay.