Never went to the room never showed up for the room because we couldn't get the reservation squared away prior to arriving they wouldn't approve a credit card that had no problems became very frustrated and just canceled it so why are you asking how to say was when we cancel that they never went did you charge our card if so please let us know and send the photo
tammi
2026 年 2 月に 1 泊滞在
6/10 (普通)
Clinton
2026 年 3 月 13 日
良かった点 : 清潔度
Clinton
2026 年 3 月に 3 泊滞在
2/10 (非常に不満)
Cole
2026 年 2 月 9 日
Cole
2026 年 1 月に 3 泊滞在
10/10 (非常に良い)
Cassandra
2026 年 1 月 21 日
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
Process was simple, room was clean
Cassandra
2026 年 1 月に 1 泊滞在
10/10 (非常に良い)
Gabriel
2025 年 12 月 26 日
良かった点 : 清潔度、客室の快適度
Gabriel
2025 年 12 月に 3 泊滞在
8/10 (良い)
Brady
2025 年 12 月 22 日
Brady
2025 年 12 月に 3 泊滞在
4/10 (不満)
Heather
2025 年 11 月 26 日
Hard to get checked in, room wasn't very nice
Heather
2025 年 11 月に 1 泊滞在
4/10 (不満)
Dao
出張
2025 年 11 月 14 日
良かった点 : 清潔度、施設のコンディションと設備
I wouldn’t stay with them again if I have another option. Not a hotel, they’re an apartment with some rooms converted to rental stays.
Customer Service
Con:
- they provide a number to call, but you have to dial and get redirected to the correct location like 5 times. You have to carefully listen to the options or it will be directed wrong and you have to start over.
- I used Expedia to book them. They only contact you and when you tried to contact them via Expedia, no response.
- After booking, they send two separate types of confirmation. One is to their boarding pass page, the second one is to ask you to confirm your payment type. The second page doesn’t work and keeps loading so I wasn’t able to confirm my payment type. I had to call the customer service line 2 types to make sure my stay was confirmed. It’s so annoying!
- The boarding pass is an annoying way to check in and check out with instructions versus a hotel that’s made more convenient…
Dao
2025 年 11 月に 2 泊滞在
8/10 (良い)
yael
出張
2025 年 10 月 9 日
良かった点 : 清潔度、客室の快適度
Great but....
The inside of the apt is great but you dont have a key and have to enter from the back and go around. There is laundry in the unit, which was great. And the parking was great. It is a bit loud in the area.
yael
2025 年 10 月に 3 泊滞在
8/10 (良い)
Janay
家族旅行
2025 年 9 月 19 日
気になった点 : 清潔度、客室の快適度
Roaches
There was roaches on property
Janay
2025 年 9 月に 2 泊滞在
10/10 (非常に良い)
Rosemary
出張
2025 年 8 月 3 日
良かった点 : 清潔度、客室の快適度
Rosemary
2025 年 7 月に 3 泊滞在
8/10 (良い)
Charles、Surprise
家族旅行
2025 年 7 月 1 日
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
Need more blankets, mattress on sofa bed horrible-too thin-felt all the metal, better instructions-per leasing office many Cozy Suite clients come in needing assistance, unit has very noisy neighbors in unit-loud voices and music- very difficult to sleep.
Charles
2025 年 6 月に 3 泊滞在
8/10 (良い)
Joshua、Hollywood
2025 年 5 月 16 日
良かった点 : 清潔度、施設のコンディションと設備
Overall this location was booked for a tradeshow event we were attending.
Was nice, clean -the only downfall was checking in. After a long flight from the east coast, we a little hard to get inside the property.
Joshua
2025 年 5 月に 5 泊滞在
10/10 (非常に良い)
Charity
家族旅行
2025 年 4 月 4 日
良かった点 : 清潔度、客室の快適度
Great Stay
Clean apartment. Had a little trouble getting into the building the first night, but had great communication with the rental company to resolve the issue. Had access to the pool, fitness room and game room which was nice.
Charity
2025 年 3 月に 3 泊滞在
10/10 (非常に良い)
Ashley
2025 年 3 月 27 日
良かった点 : 清潔度、客室の快適度
Ashley
2025 年 3 月に 2 泊滞在
2/10 (非常に不満)
Gina
出張, 家族旅行
2025 年 3 月 4 日
良かった点 : 清潔度、設備とサービス
Management is not on site or even in the same city! We signed up for a suite that was supposed to sleep 6 & I even communicated to them that there were 6 of us. When we got there, there were only 2 queen beds & NO pullout couch or extra twin bed. They refused to refund any money if we moved to a different hotel & there was not another unit available. I had to go buy 2 inflatable mattresses! Getting a hold of anybody was a nightmare! There were only 4 towels in our unit & 4 pillows. They did order us some more from target which was nice but we had booked a unit that was supposed to accommodate that! I spent so much time on my vacation just trying to remedy the problems!
Gina
2025 年 2 月に 3 泊滞在
10/10 (非常に良い)
Ashley
2025 年 2 月 11 日
良かった点 : 清潔度、客室の快適度
Ashley
2025 年 2 月に 2 泊滞在
10/10 (非常に良い)
Rebekka
2025 年 2 月 5 日
良かった点 : 清潔度、施設のコンディションと設備
Rebekka
2025 年 1 月に 5 泊滞在
2/10 (非常に不満)
Kim
グループ旅行
2025 年 1 月 28 日
Terrible Check in process & Communication
Kim
2024 年 12 月に 3 泊滞在
10/10 (非常に良い)
Sylvia
2024 年 12 月 27 日
良かった点 : 清潔度、施設のコンディションと設備
Unique vacation experience, more of an aparement style, but overall very quiet, tons of amenities in the building. Very easy neighbourhood to get out of to do day trips from!
Sylvia
2024 年 12 月に 3 泊滞在
4/10 (不満)
RENEE
家族旅行
2024 年 11 月 12 日
気になった点 : 清潔度、施設のコンディションと設備
The suite really needs to be updated with a new area rug very hazardous the corners are sticking up.