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コートヤード・フェニックス・メサの口コミ

3 out of 5
コートヤード・フェニックス・メサ
6907 East Ray Road, Mesa, AZ

口コミ

9.2

とても素晴らしい

評価 10 - 1002 件の口コミ中 731 件が非常に良い" "
評価 8 - 1002 件の口コミ中 166 件が良い" "
評価 6 - 1002 件の口コミ中 50 件が普通" "
評価 4 - 1002 件の口コミ中 25 件が不満" "
評価 2 - 1002 件の口コミ中 30 件が非常に不満" "

9.6/10

清潔度

9.4/10

スタッフとサービス

8.8/10

設備とサービス

9.4/10

施設のコンディションと設備

9.2/10

環境への配慮

口コミ

10/10 (非常に良い)

Ruri

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
ホテルもきれいで周辺に飲食店も多々あります。 スタッフの対応も良く、快適な滞在になりました！
2023 年 4 月に 1 泊滞在
KCからの返信 (投稿日 : 2023 年 4 月 10 日)
Dear Ruri,Thank you for providing your feedback. We appreciate you choosing to stay with us.Sincerely,Kaleigh CoxGeneral Manager

10/10 (非常に良い)

Terry

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 2 月に 3 泊滞在
Jeff the GMからの返信 (投稿日 : 2024 年 5 月 20 日)
Thank you for taking the time to review our Hotel. I am happy you enjoyed yourself and we are looking forward to having you back when your travels bring you back to Mesa AZ.

10/10 (非常に良い)

Michael

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great service. Very clean & modern.
2024 年 5 月に 1 泊滞在
Jeff the GMからの返信 (投稿日 : 2024 年 5 月 20 日)
Thank you for taking the time to review our Hotel. I am happy you enjoyed yourself and we are looking forward to having you back when your travels bring you back to Mesa AZ.

2/10 (非常に不満)

Archana

家族旅行
気になった点 : スタッフとサービス、設備とサービス
Room was not cleaned for three days no change of towels , sheets,cups, water Nothing
2024 年 5 月に 3 泊滞在
Jeff the GMからの返信 (投稿日 : 2024 年 5 月 20 日)
I apologize that we were unable to meet your expectations during your recent visit. I have addressed the concerns with the staff in order to prevent these issues in the future. Thank you for the feedback and we hope to serve you again when your travels bring you back to Mesa AZ.

8/10 (良い)

robert

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 4 月に 1 泊滞在
Jeff the GMからの返信 (投稿日 : 2024 年 5 月 20 日)
Thank you for taking the time to review our Hotel. I am happy you enjoyed yourself and we are looking forward to having you back when your travels bring you back to Mesa AZ.

10/10 (非常に良い)

LaVonne

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
So close to the airport as well as to stores. Parking lot well lighted at night.
2024 年 5 月に 1 泊滞在
Jeff the GM からの返信 (投稿日 : 2024 年 5 月 6 日)
Thank you for taking time to leave us a review. I hope your stay was nothing short of amazing. We hope to have you back again whenever your travels being you back to Mesa AZ.

10/10 (非常に良い)

Levon

2024 年 1 月に 1 泊滞在

10/10 (非常に良い)

Lisa

良かった点 : 施設のコンディションと設備
The room was very nicely decorated. The staff was friendly and helpful. They have a food counter in the front of the hotel. They were able to accommodate my needs of a first floor room, as I had my dog with me.
2024 年 4 月に 4 泊滞在
Jeff Knowles GMからの返信 (投稿日 : 2024 年 5 月 3 日)
Lisa, Thank you for the amazing feedback on your recent stay with us here in Mesa AZ. We hope that next time your travels bring you back we get an opportunity to serve you again. Have a great rest of your day.

6/10 (普通)

Laura

家族旅行
Air conditioner was very loud. Everything else was great!
2024 年 4 月に 1 泊滞在
Jeff the GMからの返信 (投稿日 : 2024 年 5 月 6 日)
Thank you for taking time to leave us a review. I apologize about the loud AC in the room, and we will be sure to address that to ensure it is resolved. We hope to have you back again whenever your travels being you back to Mesa AZ.

4/10 (不満)

MELANIE

気になった点 : スタッフとサービス、施設のコンディションと設備
Minimal at bed
2024 年 4 月に 1 泊滞在
Jeff Knowles GMからの返信 (投稿日 : 2024 年 5 月 3 日)
Melanie,We apologize that we were unable to meet your expectations during your stay. We will use this feedback to improve operations and ensure that every guest stay is memorable and comfortable. We hope to have an opportunity to serve you again in the future when your travels bring you back to Mesa AZ.

10/10 (非常に良い)

Bruce

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Very pleasant staff
2024 年 4 月に 1 泊滞在
Jeff the GMからの返信 (投稿日 : 2024 年 5 月 6 日)
Thank you for taking time to leave us a review. I hope your stay was nothing short of amazing. We hope to have you back again whenever your travels being you back to Mesa AZ.

8/10 (良い)

Jamie

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The person who checked us in was so nice and helpful! The room cleanliness was the best I have ever experienced. Love that there was a shuttle to the airport but wish that would have been advertised on the website.
2024 年 4 月に 1 泊滞在
Jeff the GMからの返信 (投稿日 : 2024 年 5 月 6 日)
Thank you for taking time to leave us a review. I hope your stay was nothing short of amazing. We are in the process of updating the website to ensure the offerings are accurately represented. We hope to have you back again whenever your travels being you back to Mesa AZ.

8/10 (良い)

Laurie

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
The property is located conveniently near airport and they offer a shuttle to the airport and parking for my trip. Made for a great experience.
2024 年 4 月に 1 泊滞在
Jeff the GMからの返信 (投稿日 : 2024 年 5 月 6 日)
Thank you for taking time to leave us a review. I hope your stay was nothing short of amazing. We hope to have you back again whenever your travels being you back to Mesa AZ.

10/10 (非常に良い)

TAMMIE、Pea Ridge

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Was super nice hotel
2024 年 4 月に 1 泊滞在
Jeff the GMからの返信 (投稿日 : 2024 年 5 月 6 日)
Thank you for taking time to leave us a review. I hope your stay was nothing short of amazing. We hope to have you back again whenever your travels being you back to Mesa AZ.

10/10 (非常に良い)

Tom

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
We enjoyed the location close to the airport. We had a late flight into Mesa and were happy to have a room close to the airport. The staff was excellent and welcomed us on our return Friday and even let us check in early. We will defiantly stay at here when we return.
2024 年 4 月に 2 泊滞在
Jeff the GMからの返信 (投稿日 : 2024 年 5 月 6 日)
Thank you for taking time to leave us a review. We hope to have you back again whenever your travels being you back to Mesa AZ.

8/10 (良い)

Lawrence

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 3 月に 5 泊滞在
Jeff the GMからの返信 (投稿日 : 2024 年 5 月 6 日)
Thank you for taking time to leave us a review. I apologize your stay was anything short of perfect. If you would like to reach out to go over any issues you experienced I would be happy to talk. We hope to have you back again whenever your travels being you back to Mesa AZ.

2/10 (非常に不満)

Stephen

気になった点 : 施設のコンディションと設備
2024 年 3 月に 2 泊滞在
Jeff the GMからの返信 (投稿日 : 2024 年 5 月 6 日)
Thank you for taking time to leave us a review. I apologize your stay was anything short of perfect. If you would like to reach out to go over any issues you experienced I would be happy to talk. We hope to have you back again whenever your travels being you back to Mesa AZ.

10/10 (非常に良い)

Stephen、Bloomington

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Room was clean, airport shuttle was very convenient, as we had an early morning flight.
2024 年 3 月に 1 泊滞在
Jeff the GMからの返信 (投稿日 : 2024 年 5 月 6 日)
Thank you for taking time to leave us a review. I hope your stay was nothing short of amazing. We hope to have you back again whenever your travels being you back to Mesa AZ.

10/10 (非常に良い)

Jill

2024 年 3 月に 1 泊滞在
Jeff the GMからの返信 (投稿日 : 2024 年 5 月 6 日)
Thank you for taking time to leave us a review. I hope your stay was nothing short of amazing. We hope to have you back again whenever your travels being you back to Mesa AZ.

6/10 (普通)

Juergen

2024 年 3 月に 3 泊滞在
Jeff the GMからの返信 (投稿日 : 2024 年 5 月 6 日)
Thank you for taking time to leave us a review. I apologize your stay was anything short of perfect. If you would like to reach out to go over any issues you experienced I would be happy to talk. We hope to have you back again whenever your travels being you back to Mesa AZ.

8/10 (良い)

Susan

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
New and clean. Easy checkout and check in. I did expect larger rooms and restaurant for the price. We needed to use the sofa pullout for grand daughter and was not given a blanket and no instructions or assistance in making the bed. Yes once again showing my age but I do miss the old days when there was actual service and attention given to their clients’ happiness and offering assistance. Yes those days are gone. Cheers to independence and figuring it out on your own.
2024 年 3 月に 1 泊滞在
Jeff the GMからの返信 (投稿日 : 2024 年 5 月 6 日)
Thank you for taking time to leave us a review. I apologize your stay was anything short of perfect. If you would like to reach out to go over any issues you experienced I would be happy to talk. I apologize the service missed the mark and I will be sure to address your concerns with the staff in hope to better our guest experience moving forward. We hope to have you back again whenever your travels being you back to Mesa AZ.

6/10 (普通)

Doug

良かった点 : スタッフとサービス
Our room was a bit dusty and the windows were dirty. The shower floor was not clean and the mattress was uncomfortable.
2024 年 3 月に 1 泊滞在
Jeff the GMからの返信 (投稿日 : 2024 年 5 月 6 日)
Thank you for taking time to leave us a review. I apologize your stay was anything short of perfect. If you would like to reach out to go over any issues you experienced I would be happy to talk. We hope to have you back again whenever your travels being you back to Mesa AZ.

8/10 (良い)

Bruce

ペット同伴の旅行, グループ旅行
良かった点 : 清潔度
気になった点 : スタッフとサービス、施設のコンディションと設備
My air conditioning unit was not working properly. It was never addressed, fixed, or aknowledged.
2024 年 3 月に 5 泊滞在
Jeff the GMからの返信 (投稿日 : 2024 年 5 月 6 日)
Thank you for taking time to leave us a review. I apologize your stay was anything short of perfect. If you would like to reach out to go over any issues you experienced I would be happy to talk. I am looking into the maintenance issues you experienced to ensure they are resolved moving forward. We hope to have you back again whenever your travels being you back to Mesa AZ.

10/10 (非常に良い)

Kathleen

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Na
2024 年 3 月に 3 泊滞在
Jeff the GMからの返信 (投稿日 : 2024 年 5 月 6 日)
Thank you for taking time to leave us a review. I hope your stay was nothing short of amazing. We hope to have you back again whenever your travels being you back to Mesa AZ.

8/10 (良い)

Ronnie

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
i did not like that it had a very small bar area and i did not like i had to pay extra to park my car!!
2024 年 3 月に 1 泊滞在
Jeff the GMからの返信 (投稿日 : 2024 年 5 月 6 日)
Thank you for taking time to leave us a review. I apologize your stay was anything short of perfect. If you would like to reach out to further discuss any issues you experienced I would be happy to talk. We hope to have you back again whenever your travels being you back to Mesa AZ.

10/10 (非常に良い)

Dennis

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
this is a nice quiet Marriott courtyard. The staff are wonderful.
2024 年 3 月に 1 泊滞在

10/10 (非常に良い)

Brittany

出張, 家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
This hotel is clean, quiet, and conveniently located. We were able to utilize their free shuttle to the airport. The staff are friendly and very helpful. Will stay again!
2024 年 3 月に 1 泊滞在

10/10 (非常に良い)

Everett

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Very nice hotel and helpful friendly staff.
2024 年 3 月に 1 泊滞在

10/10 (非常に良い)

Alice

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
The Bistro serving dinner and breakfast was so convenient and the food was good. The entire staff were helpful and pleasant.
2024 年 2 月に 1 泊滞在

10/10 (非常に良い)

Kristina

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Five Stars
Excellent! Friendly, modern, clean, comfortable!
2024 年 2 月に 3 泊滞在

10/10 (非常に良い)

Laura

家族旅行, グループ旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2024 年 2 月に 1 泊滞在

8/10 (良い)

Jady

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Business trip
Nice staff, shuttle to the airport, a little over priced. Overall clean except for the dust on the window ledge.
2024 年 2 月に 1 泊滞在

4/10 (不満)

John

家族旅行
気になった点 : スタッフとサービス
Unfortunately we did not get rest at this property. The room was above the entry door and generally loud. People and bags moving could be easily heard from various places, above below and next door. The insulation is not good at all. Sleep is challenging. We had to ask Twoce to have our room cleaned on a 5 night stay. The cafe staff did not know where the supplies were but luckily a well trained person knew and showed the others after a few days of confusion. Not a great value and really unfortunate overall, not expected at all.
2024 年 2 月に 5 泊滞在

10/10 (非常に良い)

Nicole

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Entire staff was very friendly!
2024 年 2 月に 1 泊滞在

4/10 (不満)

Edward

家族旅行
良かった点 : 清潔度、施設のコンディションと設備
気になった点 : スタッフとサービス
2024 年 2 月に 2 泊滞在

4/10 (不満)

Scott

家族旅行
良かった点 : 清潔度、スタッフとサービス
気になった点 : 客室の快適度
Bed was very hard Hot tub didn’t work
2024 年 2 月に 3 泊滞在

10/10 (非常に良い)

Deborah

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
I liked the property had a bistro. It was kind of late when we got in and I did not feel like going back out. I ordered a BLT which was fantastic. The rooms were nice and we liked there were several places to charge our electronics.
2024 年 2 月に 1 泊滞在

10/10 (非常に良い)

Kevin

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
The night manager hawaiin guy was great! Great customer service
2024 年 2 月に 1 泊滞在

8/10 (良い)

Cassidey

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2024 年 2 月に 1 泊滞在

10/10 (非常に良い)

Michael

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Very Clean, well groomed property and the staff was super kind!!! Customer service is top priority!
2024 年 2 月に 1 泊滞在

6/10 (普通)

Michael

良かった点 : 清潔度、施設のコンディションと設備、客室の快適度
Not satisfied
Breakfast was speedy. and quality was average at best!
2024 年 2 月に 1 泊滞在

10/10 (非常に良い)

mary

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Very nice and clean
2024 年 2 月に 1 泊滞在

10/10 (非常に良い)

Skye

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
David helped us at check in and he is amazing. All of the staff was wonderful. Would definitely stay again!
2024 年 1 月に 1 泊滞在

6/10 (普通)

Anthony

出張, 家族旅行
良かった点 : 清潔度、スタッフとサービス、客室の快適度
Not a good stay
Front desk was great. Room was clean. Tub didnt drain well. No phone. Ac/heater unit made an awful noise. Room we stayed in the windows were next to firepot so you heard everyone outside sitting next to it and kept us up. No breakfast unless you pay for it. Hot tub didnt work and thats one of my kids favorite things to do. And when we first landed the shuttle was over 30 mins late. Besides the front desk service rest of stay wasnt good especially for the price charge which is disappointing because i usually always stay at a courtyard Marriott wherever i travel
2024 年 1 月に 3 泊滞在

10/10 (非常に良い)

Jean

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 1 月に 1 泊滞在

10/10 (非常に良い)

Rick

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
It was clean, and the staff was friendly
2024 年 1 月に 1 泊滞在

10/10 (非常に良い)

Marjie J.

2024 年 1 月に 1 泊滞在

8/10 (良い)

Adam

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
The hotel itself is very nice with lots of amenities. However the mattresses and pillows are like something you’d expect at motel 6.
2024 年 1 月に 2 泊滞在

10/10 (非常に良い)

Angela

2024 年 1 月に 1 泊滞在

4/10 (不満)

Shawna

出張
気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Check in was not great. I did arrive early but was greeted with strange hostility and was informed they would check if a room was available. Well, they forgot about me. The manager was great though and got us into our room. The room was a nightmare. Our sink was clogged with what looked like globs of pubic hairs.. old hair clips and goop was on the floor. I did flag staff at checkout to the above.
2024 年 1 月に 2 泊滞在