外観

ベストウェスタン プラス サプライズ - フェニックス NWの口コミ

3.5 out of 5

口コミ

8.4

とても良い

評価 10 - 1003 件の口コミ中 482 件が非常に良い" "
評価 8 - 1003 件の口コミ中 320 件が良い" "
評価 6 - 1003 件の口コミ中 111 件が普通" "
評価 4 - 1003 件の口コミ中 50 件が不満" "
評価 2 - 1003 件の口コミ中 40 件が非常に不満" "

8.6/10

清潔度

8.8/10

スタッフとサービス

8.4/10

設備とサービス

8.4/10

施設のコンディションと設備

8.6/10

環境への配慮

口コミ

8/10 (良い)

Nami

家族旅行
良かった点 : 清潔度、施設のコンディションと設備
2020 年 9 月に 3 泊滞在
Rachelからの返信 (投稿日 : 2020 年 10 月 5 日)
We appreciate your feed back on your most recent stay with us. Please let us know what we can do to improve the guest experience. We hope to see you again soon.

8/10 (良い)

ウッシー、日本

良かった点 : 清潔度、スタッフとサービス、客室の快適度
近くに生活環境が整っている
ショッピングモールに隣接していて 近くにはレストランや大型スーパーもあるので 長期滞在に適しています 部屋にリビングスペースがなかったのと 冷蔵庫にフリーザーがなかったのが 残念でした ミニキッチンもあると更に良かったと思います
2018 年 1 月に 13 泊滞在
Maria Salazarからの返信 (投稿日 : 2018 年 3 月 5 日)
Thanks for staying with us, we appreciate your feedback

8/10 (良い)

tom

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
It an excellent hotel and ;location, shopping is next door.
2024 年 5 月に 1 泊滞在
Leeからの返信 (投稿日 : 2024 年 5 月 6 日)
Thank you for taking the time to leave us such a fantastic review. We are so happy you enjoyed how close our location is to the shopping center! We are delighted to hear you enjoyed your stay and appreciate your feedback! We hope to welcome you back soon!

10/10 (非常に良い)

William

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Awesome
2024 年 4 月に 1 泊滞在
Leeからの返信 (投稿日 : 2024 年 5 月 6 日)
We are so glad you enjoyed your stay with us! We are very grateful you took time out of your day to leave us an amazing review! Safe travels!

10/10 (非常に良い)

Karyn

ペット同伴の旅行, 家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Super easy pit stop on our road trip with a dog. Welcoming staff, clean room and a welcome cookie. What more could you want!
2024 年 4 月に 1 泊滞在
Front desk からの返信 (投稿日 : 2024 年 5 月 3 日)
Thank you for your complimentary review. We are delighted to hear that you and your canine companion enjoyed your stay with us. Our staff is always pleased to provide a welcoming and clean environment, along with our signature welcome cookies.We look forward to your next pit stop on your road trip!

10/10 (非常に良い)

Steven、Kingman

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
.
2024 年 4 月に 1 泊滞在
Leeからの返信 (投稿日 : 2024 年 4 月 23 日)
Thank you so much for taking the time to leave us a review!! We are so glad you enjoyed your stay with us! We hope to welcome you back soon!

4/10 (不満)

Jesse

カップルで旅行
良かった点 : 設備とサービス
Did not receive room type I paid for and had bbq sauce on remote in room. No king bed is not fun for this couple.
2024 年 4 月に 1 泊滞在
Front desk からの返信 (投稿日 : 2024 年 4 月 23 日)
On our end it shows your room type that was booked through expedia. I do apologize for the inconvenience.

8/10 (良い)

Jessica

2024 年 4 月に 1 泊滞在
Leeからの返信 (投稿日 : 2024 年 5 月 6 日)
Thank you for taking the time out of your day to leave us a review! We take all feedback seriously to better improve our service! We are overjoyed that you enjoyed your stay with us!

8/10 (良い)

Ernest and Rochelle

良かった点 : 清潔度、スタッフとサービス
2024 年 4 月に 1 泊滞在
Leeからの返信 (投稿日 : 2024 年 4 月 15 日)
Thank you so much for taking the time to leave us a review we really appreciate it. We are so happy you enjoyed your stay with us and hope to welcome you back soon!

6/10 (普通)

Lincoln

2024 年 3 月に 1 泊滞在
Leeからの返信 (投稿日 : 2024 年 4 月 21 日)
Thank you so much for taking the time to leave us a review! We take all feedback seriously and hope to improve your next stay with us! Thank you!

6/10 (普通)

Judith L、Ketchum

気になった点 : 設備とサービス、施設のコンディションと設備
The room was very noisy with people on the floor above. Pretty run down and our window looked onto a peaked roof and that was it....They charged us $40 for a small dog which I think is really high.... Probably would never stay there again...
2024 年 3 月に 1 泊滞在
Front desk からの返信 (投稿日 : 2024 年 4 月 1 日)
I'm truly sorry to hear about your recent experience at our hotel. Your feedback is extremely valuable to us and I assure you that we take all comments seriously. We endeavor to provide our guests with a pleasant stay and I apologise for any inconvenience that you encountered. Regrettably, we do apply a charge for pets to ensure additional cleaning is carried out for the comfort of all our guests. Thank you again for your honest feedback. While I understand your hesitation in returning, I do hope we have the chance to make your next stay enjoyable.

6/10 (普通)

Kathleen

カップルで旅行
良かった点 : スタッフとサービス
It was clean and safe. The staff was nice and our needs were taken care of.
2024 年 3 月に 3 泊滞在
Front desk からの返信 (投稿日 : 2024 年 4 月 1 日)
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

8/10 (良い)

JAMES

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
good breakfast each morning
2024 年 3 月に 5 泊滞在
Leeからの返信 (投稿日 : 2024 年 3 月 19 日)
Thank you so much for taking the time to leave us a review! We are so happy you enjoyed your stay as well as our breakfast!! We hope to welcome you back!

2/10 (非常に不満)

David

カップルで旅行
良かった点 : 設備とサービス
気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
We had to ask for clean towels on day two. On day 4 we had to request clean towels and to have trash or waste baskets emptied (which had not been done since our arrival). The only time housekeeping came to our room was AFTER we made the request on day 4. Very poor housekeeping service. Will not stay there again.
2024 年 3 月に 4 泊滞在
Crystal からの返信 (投稿日 : 2024 年 3 月 12 日)
Thank you for taking the time to provide us with your valuable feedback. We are delighted to learn that you enjoyed your stay and found our location convenient, the staff friendly, and the rooms to your satisfaction. However, we regret to hear about the inconvenience caused due to the lack of daily housekeeping. At our hotel, we maintain a policy of not providing daily housekeeping services unless specifically requested by our guests. Upon check-in, a set of papers detailing all amenities and this policy is shared with our guests. We appreciate your feedback and will strive to communicate our policies more effectively in the future to ensure the utmost comfort and satisfaction of our valued guests. We apologize for any misunderstanding and hope to host you again in the near future.

8/10 (良い)

Gina

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Stayed here before
2023 年 12 月に 1 泊滞在
Front desk からの返信 (投稿日 : 2024 年 3 月 12 日)
Thank you for taking the time to provide us with your valuable feedback. We are delighted to learn that you enjoyed your stay and found our location convenient, the staff friendly, and the rooms to your satisfaction.

10/10 (非常に良い)

Tiara

カップルで旅行, 小さなお子様連れの家族旅行
Really enjoyed my stay and the breakfast was my son favorite part lol wouldn’t change a thing
2024 年 2 月に 5 泊滞在
Leeからの返信 (投稿日 : 2024 年 3 月 6 日)
Thank you so much for taking the time to leave us a review! We are so glad you enjoyed your stay along with our breakfast! We hope to see you again soon.

8/10 (良い)

Darci

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Very nice and comfortable stay.
2024 年 2 月に 1 泊滞在
Leeからの返信 (投稿日 : 2024 年 3 月 5 日)
Thank you so much for taking the time to leave us a review! We are so happy you enjoyed your stay with us! We wish you safe travels!!

10/10 (非常に良い)

Mary Jane

2024 年 2 月に 1 泊滞在
Front desk からの返信 (投稿日 : 2024 年 4 月 1 日)
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

4/10 (不満)

Mary

2024 年 2 月に 6 泊滞在
Cynthia Mからの返信 (投稿日 : 2024 年 3 月 28 日)
We're Sorry to hear that your stay with us was not satisfactory. We apologize for any issues had during your stay. We appreciate your feedback and will work hard to improve the guest experience. Thank you for choosing our Best Western Plus

10/10 (非常に良い)

David

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
It was close to a variety of stores and restaurants.
2024 年 2 月に 2 泊滞在
Leeからの返信 (投稿日 : 2024 年 2 月 25 日)
Thank you for taking the time to leave us a review. We are so happy you enjoyed your stay with us.

8/10 (良い)

Jill

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Our room was very nice. Quiet stay, great breakfast and friendly staff. We would stay here again.
2024 年 2 月に 2 泊滞在
Leeからの返信 (投稿日 : 2024 年 2 月 25 日)
Thank you so much for taking the time to leave us a review. We are so happy to hear that you enjoyed your stay with us.

8/10 (良い)

Michelle

出張, カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Nice clean hotel at a reasonable price .
2024 年 2 月に 1 泊滞在
Front desk からの返信 (投稿日 : 2024 年 2 月 22 日)
Thank you so much for your kind words! Our staff strives to ensure a comfortable and convenient stay for our guests, and I look forward to sharing your feedback with them. It is my hope that we will have the opportunity to welcome you back to our Best Western Plus soon.Happy Travels!

10/10 (非常に良い)

Chris

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Great property to stay at
2024 年 2 月に 3 泊滞在
Crystal からの返信 (投稿日 : 2024 年 2 月 21 日)
Thank you so much for your perfect score of 5 out of 5. We are thrilled you enjoyed your experience with us. Your satisfaction is our top priority, and your positive feedback truly made our day! We hope to have the pleasure of serving you again soon.

10/10 (非常に良い)

Christine

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Wonderful staff very quiet even with the train.🤗
2024 年 2 月に 1 泊滞在
Crystal からの返信 (投稿日 : 2024 年 2 月 21 日)
Thank you so much for your perfect score of 5 out of 5. We are thrilled you enjoyed your experience with us. Your satisfaction is our top priority, and your positive feedback truly made our day! We hope to have the pleasure of serving you again soon.

6/10 (普通)

Marcelline、CHANDLER

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Well this is my 2nd stay here. The rooms are nice. However, I am not sure why the doors are so high from the floor. I had to put a towel at the front door to keep sound from outside to come in.
2024 年 2 月に 2 泊滞在
Leeからの返信 (投稿日 : 2024 年 2 月 18 日)
We are sorry for any inconveniences you dealt with. Thank you for taking the time to leave us a review. We are happy to hear that you enjoyed your stay with us!

10/10 (非常に良い)

E

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 1 月に 1 泊滞在
Leeからの返信 (投稿日 : 2024 年 2 月 18 日)
Thank you so much for the review! We are so glad you enjoyed your stay! We hope to welcome you back!

10/10 (非常に良い)

John

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
2024 年 2 月に 1 泊滞在
Front desk からの返信 (投稿日 : 2024 年 4 月 1 日)
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

8/10 (良い)

Richard

良かった点 : 清潔度、施設のコンディションと設備、客室の快適度
気になった点 : スタッフとサービス
No maid service
2024 年 2 月に 2 泊滞在
Leeからの返信 (投稿日 : 2024 年 2 月 12 日)
Thank you so much for taking the time to leave us a review! We are so glad you enjoyed your stay with us! We hope to welcome you back!

10/10 (非常に良い)

Marie

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
New modern family stay
2024 年 2 月に 1 泊滞在
Cynthia Mからの返信 (投稿日 : 2024 年 2 月 12 日)
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact me at 623-544-6874.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

4/10 (不満)

宿泊されたお客様

出張
良かった点 : 清潔度、施設のコンディションと設備
気になった点 : スタッフとサービス、客室の快適度
Lots of inconveniences
The hotel was nice but wouldn’t let us check in even 20 mins early without paying 30$ even with hotel.com status that says u can if the room is available. Dog was barking next door until late at night and that kept waking us up. Our hotel key kept deactivated. We were there one night and it happened twice.
2024 年 2 月に 1 泊滞在
Cynthia M からの返信 (投稿日 : 2024 年 2 月 12 日)
We apologize for any issue or inconveniences that you experienced during your stay with us. We take all feedback seriously, and we will use your comments to improve our services for future guests.If I can be of assistance in the future, please don't hesitate to contact me at 623-544-6874.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

10/10 (非常に良い)

Michael

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2024 年 2 月に 2 泊滞在
Leeからの返信 (投稿日 : 2024 年 2 月 12 日)
Thank you so much for taking the time to leave us a review! We are so glad you enjoyed your stay with us! We hope to welcome you back!

6/10 (普通)

Ron

Problem w/ operating electronic door lock. Had keys re-magnetized. In one instance, I was trying to unlock the room door for a full minute. Room 216 electronic door lock needs to be serviced or replaced
2024 年 1 月に 5 泊滞在
Cynthia M からの返信 (投稿日 : 2024 年 2 月 12 日)
We apologize for any issue or inconveniences that you experienced during your stay with us. We take all feedback seriously, and we will use your comments to improve our services for future guests.If I can be of assistance in the future, please don't hesitate to contact me at 623-544-6874.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

6/10 (普通)

宿泊されたお客様

グループ旅行
良かった点 : 清潔度、スタッフとサービス
A good basic place. No complaints, except for the firm mattress. Wish options could be provided for those of us who need a softer mattress.
2024 年 2 月に 3 泊滞在
Leeからの返信 (投稿日 : 2024 年 2 月 5 日)
Thank you for taking the time to leave us a review! We are sorry for any inconvenience this may have caused! We hope to improve and see you again soon!

10/10 (非常に良い)

Julie

2024 年 1 月に 4 泊滞在
C.M からの返信 (投稿日 : 2024 年 3 月 28 日)
We Appreciate your kind words and are happy to hear that you had a fantastic stay with us! We're thrilled that you enjoyed our top-notch amenities. Thank you for Choosing Our Best Western Plus Here in Surprise, and we hope to welcome you back in the future!

8/10 (良い)

charles

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
The hotel was comfortable and the breakfast was what one expects. Check in and out was quick. One dissatisfaction was I needed early check in after a surgery appointment and called the day before. I was told they would put in a request on the reservation but could not guarantee it. I waited to check in only 2hours early by killing time elsewhere but was told it was $30 extra and could have checked in even earlier. Had the person the day before informed me of this I would have gotten there earlier and rested.
2024 年 1 月に 1 泊滞在
Leeからの返信 (投稿日 : 2024 年 2 月 3 日)
Thank you so much for taking the time to leave us a review. We are sorry for any inconvenience you have experienced. We take all information given to us to better serve our customers, so we greatly appreciate your review! Safe travels!

10/10 (非常に良い)

Aurelia

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Everything was great!!
2024 年 1 月に 1 泊滞在
Leeからの返信 (投稿日 : 2024 年 2 月 6 日)
Thank you for taking the time to leave us a review!! We are so happy you enjoyed your stay with us! We hope to welcome you back!! Safe travels!

8/10 (良い)

Charles

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Room was clean & quiet. Clock was wrong but we always check. Mini-fridge made a gurgling noise when running. Noticed once all was quiet in the room. Breakfast was above average with lots of choices. Will stay there again.
2024 年 1 月に 1 泊滞在
Leeからの返信 (投稿日 : 2024 年 2 月 3 日)
Thank you so much for taking the time to leave us a review we hope to see you again soon! Safe travels!

10/10 (非常に良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
I will stay there again
Comfort, service and location was excellent. And the breakfast was good to!
2024 年 1 月に 2 泊滞在
Leeからの返信 (投稿日 : 2024 年 2 月 3 日)
Thank you so much for taking the time to leave us a review we hope to see you again soon! Safe travels!

10/10 (非常に良い)

Staci

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Very clean, professional staff and great breakfast.
2024 年 1 月に 1 泊滞在
Leeからの返信 (投稿日 : 2024 年 1 月 30 日)
Thank you so much for taking the time to leave a review! We are so happy to hear that you enjoyed your stay with us! We hope so welcome you back soon!

10/10 (非常に良い)

Cam

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Quick weekend trip
Great stay!
2024 年 1 月に 1 泊滞在
Leeからの返信 (投稿日 : 2024 年 1 月 30 日)
Thank you so much for taking the time to leave a review! We are so happy to hear that you enjoyed your stay with us! We hope so welcome you back soon!

8/10 (良い)

GREGORY

出張
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Breakfast was ok, but the eggs and sausage was loaded with salt. Everything else was 5 Stars!
2024 年 1 月に 1 泊滞在
Leeからの返信 (投稿日 : 2024 年 1 月 28 日)
Thank you so much for taking the time to leave us a review! We are so happy you enjoyed your stay with us! Hope to welcome you back soon!

8/10 (良い)

Daniel

グループ旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Daniel
Friendly staff wnd great breakfast and facilities
2024 年 1 月に 4 泊滞在
Leeからの返信 (投稿日 : 2024 年 1 月 28 日)
Thank you so much for taking the time to leave us a review! We are so happy you enjoyed your stay with us! Hope to welcome you back soon!

10/10 (非常に良い)

Christina M

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
2024 年 1 月に 4 泊滞在
Leeからの返信 (投稿日 : 2024 年 1 月 16 日)
Thank you so much for your review! We are overjoyed to hear that you enjoyed your stay with us! We hope to welcome you back soon!

6/10 (普通)

Rodney

This property does not qualify to be a Best Western PLUS status as it is aged, worn, very weak appearance and in bad condition. We needed to stay an extra night but checked out to pay more at Hamptons Suites = disappointed.
2024 年 1 月に 1 泊滞在
Cynthia M からの返信 (投稿日 : 2024 年 1 月 15 日)
We're sorry to hear that your recent stay with us didn't meet your expectations. We take all feedback seriously, and we appreciate you taking the time to share your experience with us. We will review your comments with our team and work hard to improve based on your feedback. We hope that you provide you with the exceptional experience that we strive for. Safe travels.

10/10 (非常に良い)

Thomas

2024 年 1 月に 4 泊滞在
Leeからの返信 (投稿日 : 2024 年 1 月 16 日)
Thank you so much for taking the time to leave us a review!! We are so happy you enjoyed your stay with us and hope to see you again soon!! Safe travels

10/10 (非常に良い)

RAYMOND、Tesuque

2024 年 1 月に 1 泊滞在
Leeからの返信 (投稿日 : 2024 年 1 月 14 日)
Thank you for taking the time to leave us a review we greatly appreciate it. We are so happy that you enjoyed your stay with us! We hope to welcome you back soon!

10/10 (非常に良い)

Julie

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Most likely to come back
2024 年 1 月に 3 泊滞在
Leeからの返信 (投稿日 : 2024 年 1 月 13 日)
Thank you for leaving us a review! We appreciate you taking the time to leave us a review! We are so happy you enjoyed your stay with us and hope to welcome you back soon!

10/10 (非常に良い)

David

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2023 年 12 月に 1 泊滞在
Leeからの返信 (投稿日 : 2024 年 1 月 13 日)
Thank you so much for your review we greatly appreciate it!! We are so happy you enjoyed your stay! We hope to see you again soon!

10/10 (非常に良い)

Big

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Thx
2024 年 1 月に 2 泊滞在
Leeからの返信 (投稿日 : 2024 年 1 月 13 日)
Thank you for your review we greatly appreciate it. We are overjoyed to hear you loved your stay with us! We hope to welcome you back!!

10/10 (非常に良い)

JANICE、Fairlawn

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
2024 年 1 月に 1 泊滞在
Leeからの返信 (投稿日 : 2024 年 1 月 8 日)
Thank you so much for taking your time to write us a review! Thank you for staying with us and are so happy you enjoyed your stay with us! We hope to welcome you back soon!!