屋外プール

ACホテル・フェニックス・テンピ/ダウンタウンの口コミ

3.5 out of 5

口コミ

9.0

とても素晴らしい

評価 10 - 634 件の口コミ中 437 件が非常に良い" "
評価 8 - 634 件の口コミ中 127 件が良い" "
評価 6 - 634 件の口コミ中 38 件が普通" "
評価 4 - 634 件の口コミ中 10 件が不満" "
評価 2 - 634 件の口コミ中 22 件が非常に不満" "

9.6/10

清潔度

9.2/10

スタッフとサービス

8.8/10

設備とサービス

9.6/10

施設のコンディションと設備

9.2/10

環境への配慮

口コミ

10/10 (非常に良い)

Kimberly

良かった点 : 清潔度、設備とサービス
Clean and a great view .. I love the no carpet in rooms
2024 年 5 月に 1 泊滞在

10/10 (非常に良い)

John

カップルで旅行
Overall enjoyed the stay
2024 年 5 月に 1 泊滞在
Cedric Warrenからの返信 (投稿日 : 2024 年 5 月 25 日)
Thank you, John, for leaving us with positive feedback! We are pleased to hear that you enjoyed our property, and we can't wait to host you again in the future

8/10 (良い)

Brittany

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The property and room was very clean. The hotel staff was mostly friendly. There was an ice machine with filtered water on our floor which was a plus. 2 bottles of water are provided daily. Housekeeping is available daily upon request. I only had the steak and asparagus with potatoes for dinner and it was pretty good with satisfying portion. The pool area was nice however it was not heated for the cool evening. This was a great value for the stay. It is located about 15-20 mins from all attractions. I would definitely stay here again.
2024 年 5 月に 3 泊滞在
Cedric Warren からの返信 (投稿日 : 2024 年 5 月 21 日)
Dear Brittany,Thank you so much for taking the time to share your experience with us! We're thrilled to hear that you enjoyed your stay at our property and that you found the cleanliness of the room and the hotel to your satisfaction. Our team works diligently to ensure that every guest feels comfortable and well taken care of during their time with us.Regarding the pool area, we appreciate your feedback about the temperature. We'll certainly take this into consideration as we continue to enhance our guest's experiences.Once again, thank you for your kind words and for choosing to stay with us. We can't wait to welcome you back for another enjoyable stay!Warm regards,

8/10 (良い)

Heidi

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Staff were great pre check in and check out. Late check in not so welcoming. As a woman on her own with a teenager I wasn’t feeling too good about walking a few minutes away in a desolate area, to park my car in a quiet and dark multi story car park. A valet service for checking in this late and parking would be nice. I felt unsafe walking back to the hotel alone.
2024 年 4 月に 1 泊滞在
Cedric Warrenからの返信 (投稿日 : 2024 年 4 月 27 日)
Greetings,Thank you for your recent feedback regarding your stay with us. We greatly appreciate your comments.I'm pleased to hear that you found our staff welcoming during your pre-check-in and check-out experiences. However, I apologize for any discomfort you experienced during your late check-in. Your safety is our priority, and we understand your concerns. We will connect with our security team on ways to enhance safety for late arrivals.We value your feedback and hope to welcome you back for a more pleasant stay.Warm regards,

10/10 (非常に良い)

Nora

良かった点 : 設備とサービス、施設のコンディションと設備
Beautiful property, super helpful staff, very accommodating Great food and bar area
2024 年 4 月に 2 泊滞在
Cedric Warrenからの返信 (投稿日 : 2024 年 4 月 24 日)
Thank you, Nora, for leaving us with positive feedback! We are pleased to hear that you enjoyed our property, and we can't wait to host you again in the future.

10/10 (非常に良い)

Anton

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
We love the AC hotel experience every time we visit. Very consistent with excellent customer service and a clean environment.
2024 年 4 月に 1 泊滞在
Cedric Warren からの返信 (投稿日 : 2024 年 4 月 17 日)
Thank you, Anton, for leaving us with positive feedback! We are pleased to hear that you enjoyed our property, and we can't wait to host you again in the future.

10/10 (非常に良い)

Laura

2024 年 3 月に 2 泊滞在
Cedric Warren からの返信 (投稿日 : 2024 年 4 月 9 日)
Thank you, Laura, for leaving us with positive feedback! We are pleased to hear that you enjoyed our property, and we can't wait to host you again in the future.

10/10 (非常に良い)

jose alberto

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
All good
2024 年 3 月に 1 泊滞在
Cedric Warren からの返信 (投稿日 : 2024 年 4 月 5 日)
Thank you, Jose, for leaving us with positive feedback! We are pleased to hear that you enjoyed our property, and we can't wait to host you again in the future.

10/10 (非常に良い)

Susan

出張
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Very helpful staff and clean, modern rooms
2024 年 3 月に 1 泊滞在
Cedric Warrenからの返信 (投稿日 : 2024 年 3 月 28 日)
Thank you, Susan, for leaving us with positive feedback, we are pleased to hear that our property was excellent, and we can't wait to host you again in the future.

10/10 (非常に良い)

Courtney

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
I really enjoyed my stay here. I will probably stay here every time I come to this area. It was clean, pretty, and the location was convenient.
2024 年 3 月に 3 泊滞在
Cedric Warren からの返信 (投稿日 : 2024 年 3 月 26 日)
Thank you for choosing AC Hotel Tempe for your recent stay! We're delighted to hear that you enjoyed your time with us and that our property was clean, and a convenient location for your expectations. Your loyalty means the world to us, and we look forward to welcoming you back on your future visits to The Valley!

10/10 (非常に良い)

Raheleh

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 3 月に 1 泊滞在
Cedric Warrenからの返信 (投稿日 : 2024 年 3 月 26 日)
Dear Valued Guest,Thank you for choosing to stay at the AC Hotel Phoenix Tempe/Downtown. We appreciate your business and are honored to have had the opportunity to host you.If you had a positive experience, I would love to hear your feedback as it is important to us and helps us to continually enhance the service we provide to our guests. Thank you again for choosing to stay with us. We hope to have the pleasure of welcoming you back in the future.Warm regards,

10/10 (非常に良い)

Rebecca

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The proximity to so much to do in Tempe made this stay so nice and convenient. It’s on the metro line, walkable to the Tempe lake and park with so much to do. The staff was courteous and the hotel is so efficient and welcoming. The best bed I’ve ever slept on at a hotel. Had a great time for our short stay!
2024 年 3 月に 1 泊滞在
Cedric Warrenからの返信 (投稿日 : 2024 年 3 月 26 日)
Thank you so much for taking the time to share your wonderful experience with us! We're thrilled to hear that our location, staff, and comfortable accommodations made your stay in Tempe so enjoyable. It's fantastic to know that you found our hotel to be efficient and welcoming. We appreciate your kind words and hope to have the pleasure of welcoming you back soon. Consider us your new home away from home in Tempe!

10/10 (非常に良い)

Gloria

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Better parking communication
2024 年 3 月に 1 泊滞在
Ronnie V. Front Desk Supervisor からの返信 (投稿日 : 2024 年 3 月 19 日)
Thank you Gloria for leaving us your feedback all information is valued to help better our staff service, we do hope to host you again in the future.

10/10 (非常に良い)

Mia

2024 年 3 月に 1 泊滞在
Cedric Warren からの返信 (投稿日 : 2024 年 4 月 9 日)
Thank you, Mia, for leaving us with positive feedback! We are pleased to hear that you enjoyed our property, and we can't wait to host you again in the future.

10/10 (非常に良い)

Erlinda、Yuma

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Everything here is just one word.... EXCELLENT!!!
2024 年 3 月に 1 泊滞在
Ronnie V. Front Desk Supervisorからの返信 (投稿日 : 2024 年 3 月 19 日)
Thank you Erlinda for leaving us a positive review, we are pleased to hear that our property was excellent and we can't wait to host you again in the future.

10/10 (非常に良い)

Euphillia A.

家族旅行
良かった点 : 清潔度、設備とサービス
Check in was easy.
2024 年 2 月に 1 泊滞在
Ronnie V. Front Desk Supervisor からの返信 (投稿日 : 2024 年 2 月 13 日)
Thank You Euphillia for leaving us a positive review. We are pleased to hear that our staff at check in made it smooth for you and we hope to host you again in the future.

10/10 (非常に良い)

Leslie

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
It was nice and close to everything
2024 年 1 月に 3 泊滞在
Ronnie V. Front Desk Supervisorからの返信 (投稿日 : 2024 年 2 月 1 日)
Thank you Leslie for leaving us your positive feedback. We are pleased to hear that our location was close to everything that you would travel to. We hope to host you again in the future.

10/10 (非常に良い)

H Sean

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Great place.
The property is a great location. The property has everything you would need and more. It is clean, nice workout room, nice sun deck, great staff (eapecially Jordan in the morning breakfast area) and again the location.
2024 年 1 月に 3 泊滞在
Ronnie V. Front Desk Supervisor からの返信 (投稿日 : 2024 年 1 月 29 日)
Thank you Sean for leaving us a positive review! We are pleased to hear that everything was accommodating and do hope to host you again in the future

6/10 (普通)

Joseph

良かった点 : 清潔度、施設のコンディションと設備、客室の快適度
Parking Issues
Good stay. But parking disaster. Parking is down the street in public parking garage. Was given good directions how to park. Problem was construction changes. As the way back to hotel from elevator was blocked. We could not find a way to walk back, so drove back to hotel and parked in check-in parking. No staff was available at desk or anyplace around to inform of parking issue Being late we went to bed. In the morning I had a large warning sticker GLUED to my driver's side window. Making it unsafe to drive. Had to go to hardware store to purchase razor blades and glue remover. The staff did not inform me of the return from garage issue and no one was around to inform of my problem. A large GLUED on warning sticker was not warranted.
2024 年 1 月に 1 泊滞在
Ronnie V. Front Desk Supervisor からの返信 (投稿日 : 2024 年 1 月 29 日)
Thank you Joseph for leaving us your feedback we do value all information to help make our staff service exceed expectations. We do hope to host you again in the future.

10/10 (非常に良い)

Mark

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Great modern hotel , nice rooms and good food and drinks available
2024 年 1 月に 1 泊滞在
Ronnie V. Front Desk Supervisorからの返信 (投稿日 : 2024 年 1 月 28 日)
Thank you Mark for leaving us a positive review, I'm pleased to hear that our location and our lounge were accommodating. We hope to host you again in the future and thank you for choosing our property.

6/10 (普通)

Peter

出張
良かった点 : スタッフとサービス、設備とサービス
OK, the guy who works the front desk with the huge Afro is awesome, he deserves a raise. Other than that the property is ok at best. Planes started flying over at 6am and they were LOUD. Then jumped in the shower and it was dirty. Plenty of other options in the area around the same price, I'm not coming back
2024 年 1 月に 1 泊滞在
Ronnie V. Front Desk Supervisor からの返信 (投稿日 : 2024 年 1 月 19 日)
Thank you Peter for leaving us your feedback, we value every feedback to help better our staff service and help elevate the guest stay. I do know we always have options to help sleep at night such as white noise machines and we can also offer a fan for an alternative white noise. We do hope to host you again in the future and thank you for choosing our property.

10/10 (非常に良い)

Dayvon

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2023 年 12 月に 1 泊滞在
Ronnie V. Front Desk Supervisor からの返信 (投稿日 : 2024 年 1 月 14 日)
Thank you Dayvon for leaving us a positive review and we hope to host you again in the future.

8/10 (良い)

Edgar

2023 年 12 月に 1 泊滞在
Ronnie V. Front Desk Supervisorからの返信 (投稿日 : 2024 年 1 月 26 日)
Thank you Edgar for leaving us a positive review. We hope to host you again in the future.

10/10 (非常に良い)

宿泊されたお客様

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Excellent stay
Overall, an excellent stay. We enjoyed the location and staff were very friendly. I would say this hotel is not full of “frills” but delivers very well for its intended niche. Some might have an issue with the constant flow of jets overhead (be aware the hotel is pretty much directly under the airport flight path), but we did not find the noise in room to be too bothersome. Self parking in the parkade next door was easy and convenient (and one of the reasons we selected this hotel given what seems to be a plethora of “valet only” options amongst competitors).
2023 年 12 月に 4 泊滞在
Ronnie V. Front Desk Supervisor からの返信 (投稿日 : 2024 年 1 月 14 日)
Thank you for leaving us a positive and are pleased to hear that our staff service and parking were accommodating and we hope to host you again in the future.

10/10 (非常に良い)

Matthew

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Wonderful place
2023 年 12 月に 2 泊滞在
Ronnie V. Front Desk Supervisor からの返信 (投稿日 : 2024 年 1 月 14 日)
Thank you Matthew for leaving us a positive review and we hope to host you again in the future.

8/10 (良い)

Brenda

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
気になった点 : 客室の快適度
Noisy but clean.
If you are someone who needs it to be quiet while you sleep, choose a different hotel. This place was loud from the busy road outside and the slamming doors from every direction. Tried having sleep sounds and that didn’t help. The hotel was very clean, everyone was very friendly. The coffee pot didn’t have a plug In available anywhere that I could find. Good location.
2023 年 12 月に 2 泊滞在
Ronnie V. Front Desk Supervisor からの返信 (投稿日 : 2024 年 1 月 14 日)
Thank you Brenda for taking the time to leave us a positive review, we hope to host you again in the future a

10/10 (非常に良い)

Deborah

2023 年 12 月に 1 泊滞在
Ronnie V. Front Desk Supervisor からの返信 (投稿日 : 2024 年 1 月 14 日)
Thank you Deborah for leaving us such a positive review and we hope to host you again in the future.

10/10 (非常に良い)

Yingzi

2023 年 12 月に 3 泊滞在
Ronnie V. Front Desk Supervisorからの返信 (投稿日 : 2023 年 12 月 18 日)
Thank you Yingzi for leaving us a positive review. We are pleased that you enjoyed your stay and hope to host you again in the future.

8/10 (良い)

Carrie

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 12 月に 1 泊滞在
Ronnie V. Front Desk Supervisor からの返信 (投稿日 : 2023 年 12 月 18 日)
Thank you Carrie for leaving us a positive review, we hope to host you again in the future and thank you for choosing our property.

8/10 (良い)

Debbie

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
I enjoyed my stay at this property. The room was clean, the bed was comfortable, and staff was friendly. My only complaint is that the bathroom sink would not drain prpowrply due to a broken or faulty drain stopper.
2023 年 12 月に 1 泊滞在
Ronnie V. Front Desk Supervisor からの返信 (投稿日 : 2023 年 12 月 10 日)
Thank you Debbie for leaving us such a positive review, we hope to host you again in the future and appreciate the feedback about the sink all information is valued to help make our staff service exceptional.

10/10 (非常に良い)

ralph

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
The room was next to a venue where we attended a wedding but very clean room n rain wzter effect showers!! Love that!!
2023 年 12 月に 1 泊滞在
Ronnie V. Front Desk Supervisor からの返信 (投稿日 : 2023 年 12 月 5 日)
We appreciate you leaving us such a positive review Ralph we hope to host you again in the future if any events come up or you just wanna use the rain shower we hope to see you again.

10/10 (非常に良い)

Ray

Its close to the University where we went for a game
2023 年 12 月に 1 泊滞在
Ronnie V. Front Desk Supervisor からの返信 (投稿日 : 2023 年 12 月 5 日)
Thank you Ray for leaving us a positive review, we are happy to hear our location was close to your event. We hope to host you again in the future!

6/10 (普通)

Elias、Gainesville

家族旅行
The room was too noisy during the night.
2023 年 11 月に 1 泊滞在
Ronnie V. Front Desk Supervisorからの返信 (投稿日 : 2023 年 12 月 3 日)
Thank you Elias for your feedback all information is essential to help our team grow, we hope to host you again in the future and hope the noise will not deter you from staying with us again

10/10 (非常に良い)

Marsha、PHOENIX

良かった点 : スタッフとサービス、設備とサービス、施設のコンディションと設備
In Tempe, close to good restaurants, newer facility and close to family.
2023 年 11 月に 1 泊滞在
Ronnie V. Front Desk Supervisor からの返信 (投稿日 : 2023 年 11 月 26 日)
Thank you Marsha for leaving us such a positive review, I'm pleased to hear that our location was in close proximity to all your needs. We hope to host you again in the future!

10/10 (非常に良い)

Mark

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 11 月に 2 泊滞在
Ronnie V. Front Desk Supervisor からの返信 (投稿日 : 2023 年 11 月 13 日)
Thank you Mark for leaving us such a great review, we hope to host you again in the future!

10/10 (非常に良い)

Elizabeth

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Very friendly and helpful staff!
2023 年 11 月に 2 泊滞在
Ronnie V. Front Desk Supervisor からの返信 (投稿日 : 2023 年 11 月 12 日)
Thank you Elizabeth for leaving us a positive review I am pleased to hear our staff was accommodating, we hope to host you again in the future!

10/10 (非常に良い)

Mary

2023 年 11 月に 1 泊滞在
Ronnie V. Front Desk Supervisor からの返信 (投稿日 : 2023 年 11 月 26 日)
Thank you Mary for leaving us a positive review, we hope to host you again in the future.

10/10 (非常に良い)

Robert、Plano

2023 年 10 月に 1 泊滞在
Ronnie V. Front Desk Supervisor からの返信 (投稿日 : 2023 年 11 月 11 日)
Thank you Robert for your positive review, we hope to host you again in the future.

10/10 (非常に良い)

Ashley

グループ旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Great hotel
Awesome hotel! This is my third time staying here and definitely not my last! Extremely clean and comfortable. Front desk has excellent customer service. We had a great time here!
2023 年 10 月に 1 泊滞在
Ronnie V. Front Desk Supervisor からの返信 (投稿日 : 2023 年 10 月 15 日)
Thank you Ashley for leaving us a positive review. I am pleased to hear that everything was clean and comfortable for your stay. We hope to host you again in the future.

10/10 (非常に良い)

Camille

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
a connection from the hotel to the parking would be great
2023 年 9 月に 1 泊滞在
Ronnie V. Front Desk Supervisor からの返信 (投稿日 : 2023 年 10 月 15 日)
Thank you so much Camille for leaving us such a positive review. We hope to host you again in the future!

10/10 (非常に良い)

John

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Mattress and pillows were amazing.
2023 年 9 月に 1 泊滞在
Ronnie V. Front Desk Supervisor からの返信 (投稿日 : 2023 年 10 月 1 日)
Thank you John for leaving us a positive review we are pleased to hear the bedding was accommodating. We hope to host you again in the future.

10/10 (非常に良い)

David

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
It was fine
2023 年 9 月に 2 泊滞在
AC Hotel Tempeからの返信 (投稿日 : 2023 年 9 月 26 日)
Thank you, David, for this wonderful 5/5 review! We look forward to welcoming you back again soon.

10/10 (非常に良い)

Danny

2023 年 9 月に 1 泊滞在
AC Hotel Tempeからの返信 (投稿日 : 2023 年 9 月 26 日)
Thank you, Danny, for taking the time to review us and for giving us 10/10. It was an honor hosting you and we look forward to welcoming you back again soon.

10/10 (非常に良い)

Dee

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Helpful staff, lovely property
2023 年 9 月に 1 泊滞在
AC Hotel Tempeからの返信 (投稿日 : 2023 年 9 月 26 日)
Thank you, Dee, for staying at the AC Hotel in Tempe and for highlighting our wonderful team and beautiful hotel. It was an honor hosting you and we look forward to welcoming you back again soon.

10/10 (非常に良い)

Ann

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
All-Around Great Place
Exceptionally clean room, bed was very comfortable, and the room was quiet. We had drinks in the lounge and the servers were outstanding...very friendly & attentive! The front desk staff were great also! Would definitely stay there again!
2023 年 9 月に 1 泊滞在
AC Hotel Tempeからの返信 (投稿日 : 2023 年 9 月 26 日)
Thank you, Ann, for staying at the AC Hotel in Tempe and for giving us this wonderful 10/10 review. I also appreciate you highlighting our clean and comfortable rooms and the top-notch service you received from both our bartenders and front desk team members. It was an honor hosting you and we look forward to welcoming you back again soon.

10/10 (非常に良い)

Henry

グループ旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Stayed three night for Metallica concert, very nice area absolutely clean rooms would recommend
2023 年 9 月に 3 泊滞在
Ronnie V. Front Desk Supervisor からの返信 (投稿日 : 2023 年 9 月 7 日)
Thank you so much Henry for leaving us a positive review! We hope to host you again in the future.

10/10 (非常に良い)

Anthony

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2023 年 9 月に 1 泊滞在
Ronnie V. Front Desk Supervisor からの返信 (投稿日 : 2023 年 9 月 5 日)
Thank you so much for leaving us a great review, we hope to host you again in the future.

10/10 (非常に良い)

Andre

2023 年 9 月に 1 泊滞在
AC Hotel Tempeからの返信 (投稿日 : 2023 年 9 月 26 日)
Thank you, Andre, for taking the time to review us. It was an honor hosting you and we look forward to welcoming you back again when your travels bring you to Tempe.

10/10 (非常に良い)

Diamond

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Nice hotel!
2023 年 6 月に 3 泊滞在
AC Hotel Tempeからの返信 (投稿日 : 2023 年 9 月 1 日)
Thank you, Diamond, for this wonderful 5/5 review! It was an honor hosting you and we are thrilled to hear that you enjoyed your stay. We look forward to welcoming you back during your next trip to the Valley of the Sun. ¡Salud!

10/10 (非常に良い)

Annette

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 8 月に 2 泊滞在
AC Hotel Tempeからの返信 (投稿日 : 2023 年 8 月 29 日)
Thank you, Annette, for staying at the AC Hotel in Tempe and for giving us a 10/10 on your review. We are thrilled that you enjoyed your stay and hope to welcome you back again soon.