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ナウィン ゲストハウスの口コミ

2 out of 5
ナウィン ゲストハウス
No 29, Preah Ang Makhak Vann (St 178), Sangkat Cheychumneah, Phnom Penh

口コミ

6.0
評価 10 - 14 件の口コミ中 1 件が非常に良い" "
評価 8 - 14 件の口コミ中 6 件が良い" "
評価 6 - 14 件の口コミ中 2 件が普通" "
評価 4 - 14 件の口コミ中 1 件が不満" "
評価 2 - 14 件の口コミ中 4 件が非常に不満" "

5.6/10

清潔度

6.0/10

スタッフとサービス

6.8/10

設備とサービス

5.8/10

施設のコンディションと設備

口コミ

10/10 (非常に良い)

Yauthin

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2019 年 8 月に 1 泊滞在

8/10 (良い)

Jaqueline

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2019 年 8 月に 1 泊滞在

8/10 (良い)

宿泊されたお客様

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Close to the riverfront, restaurants,bars, shopping and convenience stores. Easy walk to everything. Helpful and friendly staff.
2019 年 7 月に 1 泊滞在

8/10 (良い)

宿泊されたお客様

カップルで旅行
良かった点 : スタッフとサービス
It’s so close to the riverfront, lots of restaurants, convenience stores and bars. Basic but friendly staff and value for money around that area. We always stay there when passing through Phnom Penh.
2019 年 7 月に 1 泊滞在

2/10 (非常に不満)

Christian

気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
À déconseillé sans mise à niveau
Une maintenance générale serez nécessaire pour remettre en état les circuits électriques changez les ampoules changez les systèmes obsolètes et enfin pas de café servi le matin puisque ce n'etait pas inscrit sur ma réservation. J'ai avec plaisir pas reconduit ma réservation pour les nuits suivantes. Les étoiles ne correspondent pas à la réalité Désolé
2019 年 6 月に 1 泊滞在

8/10 (良い)

宿泊されたお客様

出張
良かった点 : スタッフとサービス
RIGHT Property is right next to National Museum and Royal Palace. 20 meters down alley so street noise is not a problem. Huge rooms; several with balconies; always a desk. Wonderful staff. Has been my "go to" location in Phnom Penh for the last 5 years ! WRONG No elevator. Door closes around 10pm or 11pm, so have to wake up attendant. Staff can't resist forgetting something; sometimes a towel, sometimes coffee, sometimes toothbrush ... but generally only one item ! Also TV's are old non-flat screen (but work).
2019 年 4 月に 1 泊滞在

6/10 (普通)

Mr.Paul

気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Had to move to worse place
Told it was full and we would have to stay in mama's villa where we had a worse room than we had paid for.
2019 年 2 月に 1 泊滞在

4/10 (不満)

宿泊されたお客様

気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
A éviter dommage car bien situé
Hôtel décadent,petit déjeuner froid tous les matins .il fallait réclamer les serviettes le papier toilette, la chambre n’était pas faite même si on vous le promettait . Propreté de la salle de bains douteuse .Hôtel sans direction
2019 年 2 月に 5 泊滞在

8/10 (良い)

宿泊されたお客様

2018 年 11 月に 1 泊滞在

8/10 (良い)

Matthew、Washington State

良かった点 : 清潔度、スタッフとサービス、客室の快適度
Very underrated hotel. Perhaps a little rough around the edges, but staff is good (the maids deliver towels and fresh water every day). The breakfast doesn't change, but is very good - omelettes, fried eggs, fried potatoes, 3 kinds of fruit,, toast, and jam; as well as coffee and tea. Lots of tuk tuk drivers around, quiet alley, great location one block from arts, Royal Palace, Cambodia Museum, Aspara dancers. Two blocks from Riverside. Biggest drawback is that there is no elevator; but for me it was worth 3 flights of stairs.
2018 年 5 月に 1 泊滞在

2/10 (非常に不満)

宿泊されたお客様

気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
This hotel was not as described. I paid for a room including breakfast, but then the hotel refused to honor it. They told me I had to pay for breakfast each morning. The staff was very rude about it. They basically said that they wouldn't do anything to help and that it was not their problem. The first room we stayed in for one night smelled like a sewer. Even later when we switched rooms, we could still smell it down the hall for the duration of the stay. Our room was only cleaned once in 8 days even though we put the please make up room sign on the door every day. Every day we had to ask for refills of water or toiletries. And on the day when we asked for our room to be cleaned, we had to ask 4 times and still no one came. There was just an incredible lack of communication at this place and zero customer service skills.
2017 年 12 月に 8 泊滞在

2/10 (非常に不満)

宿泊されたお客様

気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Ripped off from the get go
When I arrived, after a long late flight, they said they had no reservation for me, even though I had a confirmed and paid for reservation with Expedia to show them. They insisted I pay cash for the night, and at a much higher rate than I had been quoted, AND ALREADY PAID. The room was not clean and did not in any way resemble the photos on the website. I checked out the next morning and moved to another hotel and am still having trouble with Expedia about cancelling this awful reservation with this terrible hotel.
2017 年 11 月に 14 泊滞在

2/10 (非常に不満)

frustrated travellers

気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
DO NOT BOOK THIS HOTEL!
when we arrived to the hotel the receptionist said they don't work with hotels.com and we need to pay cash then request refund from hotels.com. I think its their way to avoid paying the fees. apparently they have been doing it for a while and hotels.com/expedia didn't take them offline yet so I am writing this to warn you from booking it here. haven't seen the room but the lobby was very dark, dated, damp and had a certain smell. there was a construction site going on right next to the building and the area isn't nice either.
2017 年 11 月に 1 泊滞在

6/10 (普通)

maureen

良かった点 : 清潔度、施設のコンディションと設備、客室の快適度
Not happy, Jan
We had a prepaid booking for 5 nights. When we arrived after 24 hours of non stop travel the desk clerk informs us that they no longer use hotels.com as their booking site and haven't for some time. I made the booking in September. After an extremely disagreeable discourse we paid the full price of the room using a credit card with a 3% levy. This meant also I wouldn't be accruing any redeem nights for my stay. I contacted hotels. com about this financial dilemma of me paying twice for a booked room. I could only email as I am not travelling with my phone. Hotels.com responded to my email but said I would have to ring hotels.com, Somewhat difficult when you have no phone. What else can I say, except when/if ever am I getting a refund from the payment I made on the hotels.com website?
2017 年 10 月に 5 泊滞在