Dear Bob,Thank you for your kind feedback and for choosing our hotel for your regular visits. We’re glad to hear that you find our place great for your stay.Your loyalty means a lot to us, and we strive to make each visit as comfortable and pleasant as possible for you and your wife. If there’s anything specific we can do to make your stay even better, please don't hesitate to let us know.We look forward to welcoming you back and wish your wife a speedy recovery.

Dear Mario, Thank you for your feedback.We apologize for any inconvenience caused by the additional parking fee. We strive to provide clear information about all fees during the booking process. Therefore, we ask all guests to review the policy before booking their reservation.If you have any further concerns or need assistance, please feel free to reach out. We hope to have the opportunity to welcome you back in the future and provide a better experience.

Dear Maryanne,Thank you for sharing your feedback. We're glad to hear that you found the room more than adequate. However, we apologize that the service in our dining room did not meet your expectations during breakfast and dinner.Providing excellent service is a top priority for us, and we regret that we fell short in this area. Your comments will be shared with our dining team to ensure improvements are made.We hope to have the opportunity to welcome you back and provide a better dining experience in the future.

Dear Clara,Thank you for sharing your experience with us. We apologize for the inconvenience you encountered with the room change and the misunderstanding regarding the mattress cover. Ensuring a clean and comfortable stay is very important to us, and we regret that this was not your initial experience.Additionally, we understand your frustration with the valet service charge. We strive to provide clear information about optional services and associated fees, and we will review our communication to avoid any confusion in the future.Your feedback is invaluable in helping us improve our services.We hope to have the opportunity to welcome you back in the future.Thank you for choosing Holiday Inn Philadelphia.

Dear Destiney,Thank you for your concise and positive feedback! We’re glad to hear that you had a good experience.We look forward to welcoming you back for another great stay.Thank you for choosing Holiday Inn Philadelphia.

Dear Asiba, Thank you for your positive feedback! We’re delighted to hear that you had a nice stay with us.We look forward to welcoming you back in the future.Thank you for choosing Holiday Inn Philadelphia..

Dear Timothy,Thank you for sharing your feedback. We’re glad to hear that you found the bed comfortable and the shower satisfactory. We appreciate your positive comments about our proximity to Citizens Bank Park and the SEPTA stop.However, we regret to hear that you found the property run down and the surrounding area sketchy. Providing a safe and well-maintained environment is important to us, and we will consider your comments as we plan for future improvements.Your feedback is invaluable in helping us enhance our guest experience.We hope to have the opportunity to welcome you back and provide a better experience in the future.

Dear Kevin, Thank you for your feedback! We're thrilled to hear that you found our parking easy and enjoyed our shuttle service. We strive to make your experience as smooth and convenient as possible. Safe travels, and we hope to see you again soon!

Dear Christine,Thank you for your feedback, Christine.We appreciate you taking the time to share your experience with us. We're sorry to hear that you found limited options for dining during your stay. We understand the importance of having convenient dining options available for our guests and will certainly consider your comments as we strive to improve our services. If there's anything specific you feel we could do to enhance our dining offerings, please don't hesitate to let us know. We value your input and hope to have the opportunity to welcome you back for a more satisfying experience in the future.

Dear Brian,Thank you for your feedback! We're glad to hear that you found our location convenient for your needs, being close to the stadium and casino.It's great to know that our hotel provided a solid place for you to stay for the night. If there's anything we can do to make your next visit even better, please don't hesitate to let us know.We look forward to welcoming you back in the future!

Dear Antonio,We're truly sorry to hear about your disappointing experience at our hotel. Your feedback is deeply concerning, and we apologize for the issues you encountered during your stay.The conditions you described regarding the strange odor, stained walls, uncomfortable beds and pillows, and overall lack of cleanliness are not reflective of our standards. We take cleanliness and guest comfort very seriously, and we regret that we fell short in this instance. Rest assured, we will investigate these concerns thoroughly and take immediate action to address them.Additionally, we apologize for the behavior of the valet person you encountered. Providing professional and courteous service is essential to us, and we're sorry to hear that this was not your experience. We'll address this matter with our team to ensure that all staff members uphold our standards of professionalism and hospitality.Your comments are invaluable to us, and we appreciate you bringing these issues to our attention.We hope you'll consider giving us another chance to provide you with the exceptional experience you deserve.

Dear William,Thank you for sharing your experience with us, and we sincerely apologize for the confusion and inconvenience you faced regarding the parking situation during your stay.We understand that clear communication is essential, and we regret any frustration caused by the misunderstanding between valet and self-parking options. Rest assured, we will review our procedures and ensure that our staff provides accurate information to our guests regarding parking arrangements.Regarding breakfast, we apologize if there was any oversight in communicating the availability of complimentary breakfast during your stay. We strive to provide transparent information about our amenities to all guests, and we regret any confusion in this regard.Your feedback is valuable to us, and we appreciate you bringing these matters to our attention. We will take steps to address the issues you've raised and improve our services for future guests.

Dear Philip,Thank you for sharing your feedback with us. We're glad to hear that you found everything else to be very good during your stay, but we're truly sorry that the breakfast experience did not meet your expectations.We apologize for the shortcomings in the breakfast service, including the lack of variety, cold bread, and delays in setting up essentials like milk and butter.Your comments are invaluable to us, and we will address them with our breakfast staff to ensure improvements are made to enhance the quality and efficiency of our breakfast service.We appreciate your understanding and hope to have the opportunity to welcome you back for a much-improved breakfast experience in the future.

Dear Asabia,Thank you for sharing your wonderful experience with us! We're thrilled to hear that you found our staff to be amazing and accommodating during your stay. Providing excellent service and assistance to our guests is a top priority for us, and we're delighted that our team exceeded your expectations.We're also glad to hear that you enjoyed the cleanliness and comfort of your room. Maintaining a clean and inviting environment for our guests is essential, and we're pleased that we met your standards.We can't wait to welcome you back for another stay with us!

Dear Craig,We're glad to hear that our hotel's location worked well for your visit to the Phillies game! Being conveniently located near popular attractions like sports stadiums is one of the highlights of staying with us.We'd love to welcome you back for another great stay!

Dear Jeffery,We're thrilled to hear that you enjoyed your stay with us and that you would choose to stay again! Providing a positive experience for our guests is our top priority, and we're delighted that we could meet your expectations.We can't wait to welcome you back for another wonderful stay in the future.

Dear Cassie,It's fantastic to hear that Juan, Lee, Chris, and our entire team made such a positive impression on you during your stay! Providing exceptional service and assistance to our guests is a top priority for us, and we're thrilled that our staff went above and beyond to ensure you had a pleasant experience.Your kind words will be shared with Juan, Lee, Chris, and the rest of our team in recognition of their outstanding hospitality. We're grateful for your feedback and for choosing to stay with us.We look forward to welcoming you back for another memorable stay in the future.

Dear Daniel,Thank you for your feedback! We're thrilled to hear that you had a great stay with us. If there's anything we can do to make your next visit even better, please don't hesitate to let us know. We look forward to welcoming you back soon

Dear Robert,Thank you for your feedback! We're glad to hear that our hotel's location made it convenient for you to get to the places you needed to go during WrestleMania weekend in Philly. If there's anything else we can do to make your next stay even more enjoyable, please don't hesitate to let us know. We look forward to welcoming you back for another pleasant experience in the future!

Dear Michael,Thank you for your kind words and for taking the time to share your experience with us. We're thrilled to hear that you had a smooth check-in and checkout process and that our staff impressed you with their handling of the busy WrestleMania weekend.We truly appreciate your recommendation and are grateful for your support.We look forward to welcoming you back in the future!

Dear Kyle,Thank you for sharing your experience with us. We apologize for the inconvenience you experienced with the doors in your room.We take your feedback seriously and will address the issues you've raised with our maintenance team to ensure that proper measures are taken to improve the functionality of the doors and reduce noise disturbances in the rooms. Additionally, we appreciate your suggestion regarding the availability of luggage carts and adding more items to the walls to reduce echoing.Your feedback is invaluable to us, and we will use it to make necessary improvements to enhance the overall guest experience.We value your patronage and hope to have the opportunity to better serve you in the future.

Dear Guest,Thank you for your kind words! We're delighted to hear that you found our staff helpful and that you appreciated the cleanliness of our property. Providing excellent service and a clean environment for our guests is our top priority.We look forward to welcoming you back for another pleasant experience in the future!

Dear Guest,We appreciate you taking the time to share your feedback with us. We're sorry to hear about your concerns regarding the parking situation and the area's safety.Your comfort and security are of utmost importance to us, and we apologize if we fell short of providing a sense of safety during your stay.Additionally, we apologize for any inconvenience caused by the limited TV stations available during your stay, especially regarding missing sports events like the NCAA tournament. We understand the importance of providing various entertainment options for our guests, and we will consider your feedback as we strive to improve our services.We value your feedback and hope to have the opportunity to better serve you in the future.

Dear Douglas,We're deeply sorry to hear about your disappointing experience during your stay with us. Maintaining a clean and comfortable environment for our guests is a top priority, and it's disheartening to learn that we fell short of your expectations in this regard. Please accept our sincerest apologies for any inconvenience caused by the cleanliness issues and the malfunctioning elevator. Rest assured, we take your feedback seriously, and we will address these concerns with our team to ensure improvements are made.Your feedback is invaluable to us, and we appreciate you bringing these issues to our attention. We hope to have the opportunity to regain your trust in the future and provide you with a more pleasant experience.

Dear Emilio,Thank you for your wonderful feedback! We're delighted to hear that you had a fantastic experience during your stay with us. Ensuring cleanliness and providing a fresh, welcoming atmosphere is a top priority, and we're thrilled that we met your expectations in these areas. We'll be sure to pass along your compliments to our team, especially to the front desk staff and the lady at the bar. Your kind words mean a lot to us!We look forward to welcoming you back for another great stay in the future.

Dear Matteo,Thank you for your wonderful feedback! We're delighted to hear that you found our hotel to be conveniently located near the airport and that you were pleasantly surprised by the comfort and convenience of your stay.Ensuring a comfortable and convenient experience for our guests is our top priority.We look forward to welcoming you back for another fantastic experience in the future!

Dear Doris,Thank you for your feedback. We're glad to hear that you found our hotel nice despite its age. While we may be an older property, we strive to ensure that our accommodations remain comfortable and inviting for our guests.We appreciate your feedback and hope to have the opportunity to welcome you back for another pleasant stay in the future.Thank you for choosing Holiday Inn Philadelphia.

Dear Guest,Thank you for your kind words! We're delighted to hear that you found our staff friendly and our facilities clean during your stay. Providing excellent service and maintaining a clean environment are top priorities for us, and we're glad that we succeeded in meeting your expectations.We look forward to welcoming you back for another wonderful experience in the future!

Dear Guest,Thank you for your positive feedback! We're thrilled to hear that you found our hotel to offer great value for the price. Providing excellent service and amenities at an affordable rate is important to us, and we're glad that we met your expectations in this regard.We look forward to welcoming you back for another great experience in the future!

Dear Guest,Thank you for sharing your experience with us. We're glad to hear that you found our place nice, but we're deeply sorry to learn that you experienced noise disturbances during your stay, resulting in less than adequate sleep.We take noise complaints seriously and will investigate the matter to identify and address any sources of disturbance to ensure a more peaceful experience for our guests in the future.We appreciate your understanding and hope to have the opportunity to welcome you back for a much-improved stay in the future.Thank you for choosing Holiday Inn Philadelphia.

Dear Guest,Thank you for bringing this incident to our attention. We sincerely apologize for the unprofessional behavior you experienced from our parking lot attendant. Your comfort and satisfaction are of utmost importance to us, and we deeply regret that we fell short of providing you with the respectful and courteous service you deserve.We take your feedback very seriously, and we will address this matter immediately with our team to ensure that such behavior is not repeated in the future. It is never acceptable for our staff to speak to guests in a confrontational or disrespectful manner, and we apologize for the embarrassment and inconvenience this caused you and your son.Once again, we apologize for the negative experience you had, and we hope to have the opportunity to welcome you back in the future and provide you with the outstanding service you deserve.