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ベストウェスタン ペタルーマ インの口コミ

2.5 out of 5
ベストウェスタン ペタルーマ イン
200 S McDowell Boulevard, Petaluma, CA

口コミ

8.6

非常に良い

評価 10 - 1000 件の口コミ中 475 件が非常に良い" "
評価 8 - 1000 件の口コミ中 365 件が良い" "
評価 6 - 1000 件の口コミ中 105 件が普通" "
評価 4 - 1000 件の口コミ中 36 件が不満" "
評価 2 - 1000 件の口コミ中 19 件が非常に不満" "

9.0/10

清潔度

9.0/10

スタッフとサービス

8.2/10

設備とサービス

8.4/10

施設のコンディションと設備

8.2/10

環境への配慮

口コミ

8/10 (良い)

Robin

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
The room was clean and supplied my needs. I was disappointed in the WiFi which was basically non-existent in the room I was in. I was also disappointed that I couldn't access the pool area. I was pleased with the nearness of shopping as I was without a car and could easily access shops and stores. I would stay again.
2024 年 5 月に 1 泊滞在

4/10 (不満)

zhongjian

家族旅行
気になった点 : 施設のコンディションと設備
Not as I expected Best Western should look like
2024 年 5 月に 1 泊滞在
Catalina A.からの返信 (投稿日 : 2024 年 5 月 22 日)
Dear Zhongjian,Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. Would you like to tell us what you didn't liked about your stay and how we can improve it? By that you will be helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact me at 707-763-0994.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,Catalina AlcantaraDirector Of OperationsBest Western Petaluma Inn

10/10 (非常に良い)

Betty Joella

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
The breakfast was wonderful and the woman helping with the breakfast was unbelievably kind. Everything was great!!
2024 年 5 月に 1 泊滞在

8/10 (良い)

Kathleen

It was a clean hotel for an overnight stay. Breakfast was plentiful and good. Everyone was nice.
2024 年 5 月に 1 泊滞在

10/10 (非常に良い)

michelle

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Very comfy bed and pillows.
2024 年 5 月に 1 泊滞在

10/10 (非常に良い)

Cathy、Auburn

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Good value for clean accommodations, comfy bed, fridge, microwave & a great shower, excellent complimentary breakfast with many good options and a wonderful friendly staff attendant willing to help. (Maybe the best complimentary breakfast I have had the pleasure of receiving!) Great for this solo female traveler on business trip. Highly recommended! Thank you!
2024 年 5 月に 6 泊滞在

10/10 (非常に良い)

Jeffrey

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Clean room, very little outside noise despite being off of the highway, friendly staff. Close to fueling, grocery stores and dining options. A very easy and stress free place to stay.
2024 年 4 月に 4 泊滞在

10/10 (非常に良い)

shannon

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Front desk staff was very nice
2024 年 5 月に 1 泊滞在

10/10 (非常に良い)

Leo

2024 年 4 月に 1 泊滞在

10/10 (非常に良い)

Luz

カップルで旅行
Great customer service receptionist was very friendly
2024 年 4 月に 1 泊滞在

4/10 (不満)

Robert

2024 年 4 月に 7 泊滞在
Catalina A.からの返信 (投稿日 : 2024 年 5 月 16 日)
Dear Robert,Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. Would you like tellling us what you didn't liked about your stay and how we can improve it, in order for us to deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact me at 707-763-0994.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,Catalina AlcantaraDirector Of OperationsBest Western Petaluma Inn

8/10 (良い)

Tim

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
put me in room over the office wirh a lot of street noise, plenty others were availalble
2024 年 4 月に 1 泊滞在

10/10 (非常に良い)

Kian

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Staff was friendly-rooms are clean and reasonably priced.
2024 年 4 月に 1 泊滞在

8/10 (良い)

James

良かった点 : スタッフとサービス、設備とサービス、施設のコンディションと設備
The Motel was accommodating and the staff was friendly and attentive. It was odd to have the sink with a left handed faucet but I quicly adjusted
2024 年 4 月に 3 泊滞在

10/10 (非常に良い)

Alex

2024 年 4 月に 1 泊滞在

10/10 (非常に良い)

gary

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Perfect and the price was right.
2024 年 3 月に 1 泊滞在

10/10 (非常に良い)

Oscar

出張, カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Thanks to Maria on breakfast area make us feel home
2024 年 4 月に 2 泊滞在

10/10 (非常に良い)

Jonathan

2024 年 3 月に 3 泊滞在

10/10 (非常に良い)

Perry

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Very friendly staff of all i talk too
2024 年 4 月に 2 泊滞在

10/10 (非常に良い)

John

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
We thought this was such a value! The beds are comfortable. The shower is hot, and the complementary breakfast was generous. After reading the reviews, we brought earplugs for sleeping and had no problem with the street noises. Highly recommend doing that! The staff is very friendly and hard-working.
2024 年 4 月に 1 泊滞在

10/10 (非常に良い)

Bruno、Redwood City

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 4 月に 1 泊滞在

10/10 (非常に良い)

Robinette

2024 年 4 月に 1 泊滞在

8/10 (良い)

Robert

良かった点 : スタッフとサービス、施設のコンディションと設備
Nice clean property!
2024 年 4 月に 1 泊滞在

4/10 (不満)

Marilene

気になった点 : 設備とサービス
Hotel charged me $150.00 for security deposit , which was more higher price than other previous upscale I was two days before and it is in a nicer area. By the way, hotel does not have escalators. So prepare your muscles to get all your luggages yourself.
2024 年 4 月に 1 泊滞在
Catalina Alcantaraからの返信 (投稿日 : 2024 年 4 月 7 日)
Dear Marilene,Thank you for completing the survey regarding your recent stay at our property. Every hotel will have a different deposit fee for prepaid reservations since you paid a third party reservation agency and not directly to the hotel. Yes, we do not have an elevator. We cannot guarantee first floor, you can place a request for a first floor room. We do try our best to accomodate the guest but is not always possible. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. If I can be of assistance in the future, please don't hesitate to contact me at 707-763-0994.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,Catalina AlcantaraFront Office ManagerBest Western Petaluma Inn

10/10 (非常に良い)

Robert

良かった点 : 設備とサービス、施設のコンディションと設備
Big clean room!
2024 年 4 月に 1 泊滞在

8/10 (良い)

Olivia

2024 年 3 月に 1 泊滞在

10/10 (非常に良い)

Kelly

出張
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Carolina the Office Manager checked me in. Very friendly. Very clean and comfortable room. There is quite a bit of road noise being close to 101 and off 2 busy roads.
2024 年 4 月に 1 泊滞在

10/10 (非常に良い)

Linda

2024 年 3 月に 1 泊滞在

10/10 (非常に良い)

raul

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 3 月に 1 泊滞在

8/10 (良い)

peter

良かった点 : 清潔度
Above average traffic noise. The rest of the stay was above average.
2024 年 3 月に 1 泊滞在

10/10 (非常に良い)

Jose

2024 年 3 月に 1 泊滞在

10/10 (非常に良い)

NANCY、EUREKA

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Clean room with nice shower. Frig and micro wave are a big plus
2024 年 3 月に 1 泊滞在

6/10 (普通)

Julie

家族旅行
良かった点 : 清潔度、スタッフとサービス
The staff were friendly and helpful; the room was clean, but the first building second floor was very noisy with traffic.
2024 年 3 月に 3 泊滞在

10/10 (非常に良い)

Lester

出張, 家族旅行
良かった点 : 設備とサービス
The restaurant on site
2024 年 3 月に 2 泊滞在

10/10 (非常に良い)

Donna

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 3 月に 1 泊滞在

8/10 (良い)

Omid

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
It is very noisy.
2024 年 3 月に 1 泊滞在

6/10 (普通)

terri

良かった点 : スタッフとサービス
気になった点 : 清潔度、施設のコンディションと設備
The location is very convenient. There are nearby places to eat and shop within walking distance. The only issue is that the nearby street is busy and a bit noisy. When trying to find the place, it is easier to pull into where Cafe Bellini is and go around to the back parking lot.
2024 年 3 月に 1 泊滞在

10/10 (非常に良い)

Claire、West Dover

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The staff were very nice. Rooms nice. Breakfast was delicious!
2024 年 3 月に 2 泊滞在

10/10 (非常に良い)

barbara、mount shasta

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
I enjoy staying here. Staff is friendly and helpful. Nice breakfast!
2024 年 3 月に 1 泊滞在

10/10 (非常に良い)

Kathleen、Woodlake

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 3 月に 1 泊滞在

10/10 (非常に良い)

Lior

出張
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
I had a nice stay there. I must point out The staff was very friendly from the lobby, kitchen and maids. I would definitely book again when Im visiting the area. If you are too sensitive for noise at night it might be a challenge for you as it's on main streets but it didn't bother me.
2024 年 3 月に 2 泊滞在

8/10 (良い)

Nicole、Portsmouth

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス
The parking lit is way to small
2024 年 3 月に 1 泊滞在

10/10 (非常に良い)

Benedict

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 2 月に 1 泊滞在

10/10 (非常に良い)

Steven

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Room was a wee bit small, but cozy and clean. Staff were very helpful and friendly. Price was reasonable.
2024 年 2 月に 2 泊滞在

10/10 (非常に良い)

Cherie

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2024 年 2 月に 1 泊滞在

10/10 (非常に良い)

Darrel

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 2 月に 1 泊滞在

10/10 (非常に良い)

Esther

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
I absolutedly LOVED staying here!! From check in moment to the last day in this hotel I enjoyed every detail! Check in was easy and fast, even though I had a late arrival after 8 hours driving it was nice that check in was a breeze! The bed was comfortable, the room was so spacious, it was 4 people that stayed and there was so much space that probably like 6-8 people fit comfortably! The bathroom was so big and it had 2 doors conveniently! We got the suite with 2 king beds and a sofa bed, there was a microwave, a mini fridge, 2 TVs and a small coffe maker! My only complaint was that since the room was at the very end, there was noice from peope going up and down the stairs, one night specifically where guest were being abnoxiously loud which is not the hotels fault, but other than that it was quiet and I would highly recommend it! There was an old hotel smell though, but for the price I paid, I can get over it, I just sprayed some body spray and it was fine! I will be back again next time I visit my brother at Sonoma State! Also check out was so easy receptionist was awesome, we went to the Cafe Bellini next door to the hotel, literally walking distance and the food was delicious, a must try, a little on the pricey side but so worth it!
2024 年 2 月に 2 泊滞在

4/10 (不満)

Sylvia

良かった点 : 清潔度、スタッフとサービス
2024 年 2 月に 1 泊滞在
Biancaからの返信 (投稿日 : 2024 年 3 月 1 日)
Thank you for your review regarding your recent stay with us. We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive when reviewing the services and accommodations we provide to our guests. If we can be of further assistance, please don't hesitate to let us know.

10/10 (非常に良い)

LuWanna

2024 年 2 月に 1 泊滞在

10/10 (非常に良い)

Kristi

2024 年 2 月に 1 泊滞在