2/10 (非常に不満)
Savas
出張, 家族旅行
2025 年 11 月 18 日
気になった点 : 清潔度、設備とサービス、施設のコンディションと設備
The rental property we booked through Expedia in Petal, Mississippi was not in the condition represented in the listing photos. The unit was unclean, the furniture was heavily worn and damaged, and the host refused any refund after we could not stay there due to the condition of furniture. Because of these conditions, the property was not suitable for occupancy. We informed the host immediately, but were told they could not assist us because the reservation was made through Expedia. Expedia contacted the host, and the host declined any refund, citing “policy,” despite the clear misrepresentation and cleanliness issues.
Resolution Requested:
A full refund for the stay, as the property did not match the advertised condition and was not in acceptable or sanitary condition upon arrival.
Be aware the company is hidden behind layers of protection and cant be reached directly. They are not helpful and they dont respect you as a consumer or your hard earned money. You might as well book studio 6 hotel or stay at a local thrift store. That is the quality that was provided! We couldn’t stay even one night! Run from this property!!!!
Savas
2025 年 11 月に 5 泊滞在
