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アトリウム リゾート ホテルの口コミ

3 out of 5
アトリウム リゾート ホテル
65 Ormsby Terrace, Mandurah, WA

口コミ

7.2

良い

評価 10 - 1002 件の口コミ中 198 件が非常に良い" "
評価 8 - 1002 件の口コミ中 377 件が良い" "
評価 6 - 1002 件の口コミ中 228 件が普通" "
評価 4 - 1002 件の口コミ中 141 件が不満" "
評価 2 - 1002 件の口コミ中 58 件が非常に不満" "

7.6/10

清潔度

8.0/10

スタッフとサービス

7.0/10

設備とサービス

6.4/10

施設のコンディションと設備

6.6/10

環境への配慮

口コミ

4/10 (不満)

Susan

家族旅行
気になった点 : スタッフとサービス、設備とサービス、施設のコンディションと設備
Nothing
2023 年 4 月に 1 泊滞在
Gardenia からの返信 (投稿日 : 2023 年 5 月 31 日)
Hi Susan, Thank you for taking the time to leave your feedback. I am sorry we did not meet your expectations, we do strive to provide a superior service and apologise we did not deliver this time. We hope you will give us the opportunity to be of service to you in the near future. Warm regards,

6/10 (普通)

Paul

家族旅行
良かった点 : 清潔度、スタッフとサービス
For a 3 star property and price it’s great. We were happy with everything. It is dated but is kinda cool. There is only an indoor pool no outdoor.

10/10 (非常に良い)

Andrea

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Lovepy stay, room big just lacked gpos due to it being an old hotel.

6/10 (普通)

Richard

カップルで旅行
良かった点 : 清潔度、スタッフとサービス
Resort is quite dated, as other travelers had commented. It was close to the few restaurants that were open (from Sunday to Tuesday!) but the downside for us was the lack of information that the hotel restaurant was closed the whole time we were there. A mention of this at reception, in the room or in the lifts would have helped! They even gave us copies of the menus, breakfast & dinner when we arrived, with times available, but no mention of what days they were closed!
2022 年 10 月に 2 泊滞在

4/10 (不満)

Tanya

It was a bit outdated bit boring and loud music..
2022 年 9 月に 2 泊滞在

10/10 (非常に良い)

Valerie

2022 年 6 月に 1 泊滞在

8/10 (良い)

Eduardo

カップルで旅行
良かった点 : スタッフとサービス
Ok
2022 年 8 月に 1 泊滞在

8/10 (良い)

Christopher

2022 年 7 月に 1 泊滞在

4/10 (不満)

Lisa

出張
気になった点 : 清潔度、施設のコンディションと設備、客室の快適度
Dated and disappointing
This place is old and dated. While staying there the place was being renovated so we could not use the facilities. The shower was small with cracked tiles and hair from the previous occupant. With Covid I would’ve thought bottled water to be included but it was not.
2022 年 7 月に 1 泊滞在

2/10 (非常に不満)

William

気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
2022 年 7 月に 1 泊滞在

6/10 (普通)

Vicki

カップルで旅行
良かった点 : スタッフとサービス
気になった点 : 設備とサービス、施設のコンディションと設備
When we walked into out $200 a night room it smelt musty. The towel rails were falling off. The place in general is just very old and need modernising. The customer service was excellent so no complaint there
2022 年 7 月に 1 泊滞在

2/10 (非常に不満)

Harry

2022 年 7 月に 1 泊滞在

2/10 (非常に不満)

Helen

家族旅行
良かった点 : スタッフとサービス
気になった点 : 清潔度、施設のコンディションと設備、客室の快適度
Bed, bathroom, clean.pans fat left on, no shelf in fridge, sofas dusty,crumbs, step carpet very worn n frayed, corridors taped as ceiling leaking in several places. No use of pool, restaurant, spa..very disappointing as a NZer taking Perth family to a resort after covid freedom. Asked for refund as cancelled 2nd night, went to Seashells which was amazing , paid alot extra, but wanted to make up for night before.
2022 年 7 月に 1 泊滞在

4/10 (不満)

Joanne

カップルで旅行
良かった点 : 清潔度、スタッフとサービス
気になった点 : 設備とサービス、施設のコンディションと設備
None of the amenities were available. A voucher or a discount to come back when their working would have been appreciated
2022 年 7 月に 1 泊滞在

6/10 (普通)

Bradley

カップルで旅行
良かった点 : 清潔度
We were informed over the phone prior to our stay that full dinner and breakfast dining would be available during our stay; IT WASN'T. If we were correctly informed we wouldn't have stayed at the Atrium. This dishonesty means we won't be staying there again. Also, the room we were in 320 was very tired looking and this area was very noisy throughout the night.
2022 年 7 月に 1 泊滞在

8/10 (良い)

Craig

良かった点 : 清潔度、スタッフとサービス
The small balcony was the only issue .Great location with great views just not enough space to enjoy it9
2022 年 7 月に 1 泊滞在

4/10 (不満)

Aaron

家族旅行
良かった点 : スタッフとサービス、設備とサービス
気になった点 : 施設のコンディションと設備
Very very old building
2022 年 7 月に 2 泊滞在

2/10 (非常に不満)

Shannon

家族旅行
We couldn’t stay there cause our reservation hadn’t gone through to them but it had come through to me. So I was not a happy person with two kids
2022 年 7 月に 1 泊滞在
Reservations Teamからの返信 (投稿日 : 2022 年 7 月 19 日)
Hi Shannon, We do apologise about this, we have had some issues with the third party reservations lately. However, staff did try to accommodate to you and offered to fulfil the reservation and make it on the spot for you for the Twin room booked as per your reservation details. Kindest regards.

2/10 (非常に不満)

David

2022 年 7 月に 1 泊滞在

2/10 (非常に不満)

Craig

カップルで旅行
良かった点 : スタッフとサービス
気になった点 : 清潔度、施設のコンディションと設備
Unfortunately, on arrival to the room we discovered the toilet seat was broken and created a safety issue. Later in the evening when returning to the room, to our sheer horror! we noticed blood stains on bed sheets to one of the single beds. We obviously avoided that bed and had to make do with the small sofa. In the morning we reported all the above and was informed that they would look into this but have had no feedback from the hotel to date!
2022 年 7 月に 1 泊滞在

4/10 (不満)

Victoria

良かった点 : スタッフとサービス
気になった点 : 設備とサービス、施設のコンディションと設備
2022 年 7 月に 1 泊滞在

10/10 (非常に良い)

Julie

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Loved this accommodation, my only gripe would be there were 3 mirrors in suite but none of them had sufficient lighting around them to apply makeup proficienrly.... was hit and miss!
2022 年 7 月に 1 泊滞在

2/10 (非常に不満)

Danny

気になった点 : 施設のコンディションと設備
We stayed for 2 nights, first night no problem, second night was the worst night in my hisory of staying in a hotel, as we literally had no sleep due to the next door guests which were partying all night and morning. Called after hours care taker but didn't make a difference. Knocking and kicking our door. Singing on balcony. Spoke to Atrium manager , she will give 1 night compensation refund. (understatement)
2022 年 6 月に 2 泊滞在

8/10 (良い)

Margaret

2022 年 6 月に 1 泊滞在

8/10 (良い)

Fenny

2022 年 7 月に 1 泊滞在

10/10 (非常に良い)

Bryan

2022 年 7 月に 1 泊滞在

10/10 (非常に良い)

Margaret

2022 年 6 月に 1 泊滞在

8/10 (良い)

Christine

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Very recommended
Atrium Hôtel is very conveniently located within walking distance to the foreshore, marina, Dolphin Quay and city centre. The room is very spacious with small private balcony. The staff is very Court and friendly.
2022 年 6 月に 1 泊滞在

8/10 (良い)

Sally

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス
It was clean and plenty of room
2022 年 6 月に 2 泊滞在

8/10 (良い)

Warren

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
sSas
2022 年 6 月に 1 泊滞在

10/10 (非常に良い)

Irene

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Happy with this hotel.
Very comfortable. Happy with everything.
2022 年 6 月に 1 泊滞在

4/10 (不満)

Jingyan

2022 年 6 月に 2 泊滞在

8/10 (良い)

Michelle

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
2022 年 6 月に 2 泊滞在

6/10 (普通)

Steve

良かった点 : スタッフとサービス
Spa under renovation,seems small cramped hotel
2022 年 6 月に 1 泊滞在
Front Office Supervisorからの返信 (投稿日 : 2022 年 6 月 15 日)
Hi Steve, Hopefully our spa will be back up and running the next time you visit I do apologise for any inconveniences this may have caused. Kind regards, Rachael

4/10 (不満)

Robyn

出張
良かった点 : 清潔度
気になった点 : 施設のコンディションと設備
Budget not Business
Budget accommodation which would be ok for families wanting something affordable. Not suitable for business; the desk and 'stool' are different heights so you can't work at the desk. The heater in my room didn't work and is quite old so not surprising. The onsite restaurant is only open 4 nights a week and nothing can be booked to your room. I won't be back.
2022 年 6 月に 3 泊滞在

8/10 (良い)

Kimberly

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス
It was very noisy but it is family style accommodation so that has to be expected. Was disappointed the spa wasn’t running. Room although quite out dated was comfortable and clean. Great price. Would definitely return
2022 年 6 月に 3 泊滞在

2/10 (非常に不満)

Angela

カップルで旅行
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great redevelopment site
2022 年 6 月に 1 泊滞在

8/10 (良い)

Yvette

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
It’s appropriately priced for a comfortable stay
2022 年 6 月に 2 泊滞在
Front Office Supervisorからの返信 (投稿日 : 2022 年 6 月 15 日)
Hi Yvette, Thank you for the feedback, Hopefully we will see you again sometime in the near future. Kind regards, Rachael

4/10 (不満)

Ian

良かった点 : スタッフとサービス、設備とサービス
Nice looking, but the room was very dated and the noise level from the rooms either side where very disturbing, one side was four people watching tv while shouting at it and then the other side where a couple noisily making love(sex) could here all was not happy at all .
2022 年 5 月に 1 泊滞在

2/10 (非常に不満)

Yasmin

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
I like the atrium but this time I payed extra than I normally do because I wanted something a bit luxurious but instead I still got a standard room that I normally pay for, it wasn't the room I seen in the photos that I payed for... The only thing it was actually smaller and had new carpets 😑😮‍💨
2022 年 5 月に 1 泊滞在

8/10 (良い)

Amit

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Clean, quiet and conveniently located hotel to nearby bars, restaurants and marina.
2022 年 5 月に 1 泊滞在

4/10 (不満)

catherine

カップルで旅行
良かった点 : スタッフとサービス
気になった点 : 清潔度、設備とサービス、施設のコンディションと設備
Starting with the positive, the check in staff were nice. Literally dumped my bag inside the room and left for a function, lesson learned. When I got back I was tempted to call an Uber back to Perth . Absolutely nothing Deluxe about this room , standard would be a stretch, it stunk like a public swimming pool, dated decor , cracked and mouldy tiles in the bathroom, questionable stains on the carpet, no power points close to bed to charge devices, only one bedside table for a king size bed and the lamp was broken, no climate control in the room and what I can only assume was the ancient sounding industrial aircon unit sounded like road works, had enough by 2am so checked out.
2022 年 5 月に 1 泊滞在

8/10 (良い)

Gail

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great location and everything is in walkable distance. Staff really friendly. Great for families.
2022 年 5 月に 2 泊滞在

8/10 (良い)

Marie

家族旅行
良かった点 : 清潔度、スタッフとサービス
Room was clean, didnt eat there. Was pleasant staff, staff were very friendly and helpful.
2022 年 4 月に 1 泊滞在

10/10 (非常に良い)

Mario

良かった点 : 清潔度、スタッフとサービス、設備とサービス
Great staff
2022 年 4 月に 4 泊滞在

8/10 (良い)

Peter

カップルで旅行
良かった点 : 清潔度
Plenty of parkin.. checkin was a breeze.
2022 年 4 月に 2 泊滞在

2/10 (非常に不満)

Mark

家族旅行
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Spa not working, the heated pool not working, rooms very old and dirty, the 3 bedroom is not 3 bedroom it's 2 bedrooms. very bad experience. the photos are different don't waste your money .
2022 年 4 月に 1 泊滞在

4/10 (不満)

Tracy、Ellenbrook

カップルで旅行, グループ旅行
気になった点 : 設備とサービス
Upkeep of the property needs to happen , facial of air conditioner missing in our room, shower is not clean, strands of hair. Kids screaming in the pool early in the morning, we find it hard to sleep.
2022 年 4 月に 2 泊滞在

2/10 (非常に不満)

Colette

家族旅行
気になった点 : 設備とサービス
Spa broken and closed no ping pong , pool shut early and no buffet breakfast
2022 年 4 月に 1 泊滞在

10/10 (非常に良い)

Stuart

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Loved the plants. The staff were lovely and friendly. Great eateries close by and boat cruises.
2022 年 4 月に 2 泊滞在