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ハンプトン イン ペンサコラ ビーチの口コミ

2.5 out of 5
ハンプトン イン ペンサコラ ビーチ
2 Via De Luna Drive, Pensacola Beach, FL

口コミ

8.4

とても良い

評価 10 - 1567 件の口コミ中 866 件が非常に良い" "
評価 8 - 1567 件の口コミ中 380 件が良い" "
評価 6 - 1567 件の口コミ中 160 件が普通" "
評価 4 - 1567 件の口コミ中 85 件が不満" "
評価 2 - 1567 件の口コミ中 76 件が非常に不満" "

8.4/10

清潔度

8.6/10

スタッフとサービス

8.6/10

設備とサービス

8.2/10

施設のコンディションと設備

8.4/10

環境への配慮

口コミ

10/10 (非常に良い)

Jenny

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
We LOVE this property. Literally gonout of our way to stay here. Rooms are ok, breakfast is SO good (for a hotel). Love this property!
2024 年 4 月に 1 泊滞在

8/10 (良い)

Galya、Nashville

カップルで旅行
良かった点 : 清潔度、設備とサービス
Two things- upon arrival we were told that we have to pay for parking $17 a day. This was not disclosed anywhere in the booking process. Second - the blind was only moved halfway. We told the front desk associate- No one came. The next day we told the front desk again, same story. No one came to address or fix the issue.
2024 年 4 月に 4 泊滞在
Mikeからの返信 (投稿日 : 2024 年 4 月 29 日)
Thank you for sharing your feedback with us. We apologize for the inconvenience you experienced during your stay. Regarding the parking fee, we apologize for any miscommunication or lack of disclosure during the booking process. We will review our procedures to ensure that all relevant information is clearly communicated to our guests in advance.Regarding the issue with the blind in your room, we apologize for the delay in addressing and fixing the problem. Our team should have responded promptly to your request, and we're sorry that this did not happen. We will address this issue with our staff to ensure that similar situations are handled more efficiently in the future.We appreciate your feedback as it helps us identify areas for improvement. If there's anything else we can do to make it right or if you have any further concerns, please don't hesitate to reach out. We hope to have the opportunity to better serve you in the future.

2/10 (非常に不満)

Daniel

家族旅行
良かった点 : スタッフとサービス、設備とサービス
気になった点 : 清潔度、施設のコンディションと設備
Dirty sheets and kids parting until 3-4 a.m. and hallways were filthy.
2024 年 4 月に 3 泊滞在
Mikeからの返信 (投稿日 : 2024 年 4 月 29 日)
We are sorry to hear about your disappointing experience during your recent stay with us. This falls far short of the standards we aim to uphold for our guests, and we are truly sorry for any inconvenience or discomfort this may have caused you. Rest assured, we take your feedback seriously and will address these concerns with our housekeeping and security teams to ensure that they are promptly rectified. We value your patronage and hope for the opportunity to make things right during a future stay with us.

10/10 (非常に良い)

Racy

良かった点 : 清潔度、施設のコンディションと設備
2024 年 4 月に 3 泊滞在
Mikeからの返信 (投稿日 : 2024 年 4 月 29 日)
Thank you for the perfect rating! We're glad to see that you had a great experience during your visit. If you have any feedback or comments in the future, feel free to share them with us. We look forward to welcoming you back again soon!

10/10 (非常に良い)

Ashley

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Loved our stay. The property was beautiful, great breakfast in the morning and loved the easy beach access and pool bar. The room with a balcony was so legit
2024 年 4 月に 2 泊滞在
Mikeからの返信 (投稿日 : 2024 年 4 月 29 日)
Thank you for your fantastic review! We're thrilled to hear that you loved your stay with us. It's wonderful to know that you found the property beautiful, enjoyed the great breakfast, and appreciated the easy beach access and pool bar. We're delighted that you also enjoyed the room with a balcony. Providing a comfortable and enjoyable experience for our guests is our top priority, and we're glad we could meet your expectations. We hope to welcome you back again soon for another fantastic visit!

6/10 (普通)

lloyd

グループ旅行
気になった点 : 施設のコンディションと設備
I am use to holiday inn so it was a little disappointing in some aspects.
2024 年 4 月に 2 泊滞在
Renaからの返信 (投稿日 : 2024 年 4 月 29 日)
Thank you for sharing your feedback with us. We're sorry to hear that your experience did not meet your expectations, especially if you were accustomed to the standards of Holiday Inn. We value your input and would appreciate any specific details you can provide about the aspects that were disappointing so that we can address them and improve our services. We aim to provide a comfortable and enjoyable experience for all our guests, and we apologize for any shortcomings during your stay. If you have any further comments or if there's anything we can do to make it right, please don't hesitate to let us know. We hope to have the opportunity to better serve you in the future.

8/10 (良い)

DELVIE、Kokomo

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Electric Outlets for electrical and 12v plugs worn out
2024 年 2 月に 1 泊滞在
Mikeからの返信 (投稿日 : 2024 年 4 月 26 日)
Thank you for sharing your feedback with us. We're glad to hear that you enjoyed your stay overall. Your comments regarding the condition of the electric outlets are duly noted, and we apologize for any inconvenience this may have caused. Rest assured, we will address this issue promptly to ensure our guests' comfort and safety. We appreciate your valuable input and hope to have the opportunity to welcome you back for an even more enjoyable experience in the future.

10/10 (非常に良い)

Amy

小さなお子様連れの家族旅行
良かった点 : スタッフとサービス、設備とサービス、施設のコンディションと設備
The beds are comfortable. It’s on the beach. Two pools to choose from. Tiki bar on the pool deck. It’s been a great quick beach stay!
2024 年 4 月に 1 泊滞在
Mikeからの返信 (投稿日 : 2024 年 4 月 26 日)
Thank you so much for taking the time to share your experience with us! We are delighted to hear that you enjoyed your quick beach stay and found our beds comfortable. It's wonderful to know that you appreciated our beachfront location and the convenience of having two pools to choose from. Our team works hard to provide a memorable experience, and we're thrilled to see that reflected in your review. We hope to welcome you back for another fantastic beach getaway soon!

2/10 (非常に不満)

Angelina、Talladega

小さなお子様連れの家族旅行
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Harassed by management and staff to check out early though there is a sign at the front desk that states check out is at 11 am. Staff walked in the room three times while we were bathing and feeding our infant child without knocking. They advised that I was marked as a no show and that the incidentals was not charged on the card though it was charged twice. Rude staff. Beds are hard. Room was not cleaned.
2024 年 4 月に 2 泊滞在

8/10 (良い)

Maksatmyrat

家族旅行, 小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
It is quite hotel just with 1min walking distance to Pensacola beach. The only thing that I did not like is pets allowed in the dining room while people are having breakfast. It may not be hygienic ...
2024 年 4 月に 1 泊滞在
Mikeからの返信 (投稿日 : 2024 年 4 月 26 日)
We appreciate your feedback and are glad to hear that you enjoyed the quiet atmosphere and proximity to Pensacola Beach. We understand your concerns regarding pets in the dining area, and we apologize for any inconvenience this may have caused. We'll certainly look into ways to address this issue to ensure a more hygienic environment for all guests during breakfast. Thank you for bringing this to our attention, and we hope to have the opportunity to welcome you back for another enjoyable stay.

8/10 (良い)

Erica

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 4 月に 3 泊滞在
Mikeからの返信 (投稿日 : 2024 年 4 月 26 日)
Thank you for your rating! If you have any specific feedback or concerns you'd like to share, please feel free to let us know. We're always looking for ways to improve our guests' experiences.

10/10 (非常に良い)

Arnetta

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The view of the ocean was beautiful 😍. The location was wonderful. The staff was friendly and helpful. Check-in was easy. I didn’t know i was going to be charged for parking until i got there. It doesn't tell you how much until yoi check-out and thats the only thing i didn't like. I actually thought parking was free when i booked 😑. I loved that breakfast was included. I actually booked a room on the first floor facing the ocean without a balcony but i got a room on the 3rd floor not facing the ocean. Still had a great time! Room was nice, great property! 2 nice pools, couldn't beat the ocean view!
2024 年 4 月に 4 泊滞在
Mikeからの返信 (投稿日 : 2024 年 4 月 26 日)
We're delighted to hear that you enjoyed the beautiful ocean view, convenient location, and friendly staff during your stay! Thank you for your feedback regarding the parking charge. We apologize for any confusion and will work on providing clearer information about parking fees during the booking process. Despite the mix-up with your room assignment, we're glad to hear that you still had a great time and found the room and property enjoyable. We hope to welcome you back for another wonderful stay in the future!

4/10 (不満)

Karene

家族旅行
良かった点 : 設備とサービス
気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Could not check in early because room was not ready(2:00-which was acceptable) however our room’s tile floor was sticky. I wiped floor with plain water and white wash cloth it was literally black. I discreetly brought it the to the attention of young lady at the desk, super nice and very professional. We were not looking for anything free, we are traveling for 14 days and deliberately booked ALL Hampton Inns. We have always liked Hampton. The staff seems very young and maybe not customer service oriented or they are just too busy and know it doesn’t matter. I probably would not recommend Pensacola Hampton Inn. We stayed in New Orleans for 4 days prior to Pensacola and the staff there was absolutely AMAZING- maybe we got spoiled.
2024 年 4 月に 4 泊滞在
Mikeからの返信 (投稿日 : 2024 年 4 月 26 日)
Thank you for sharing your experience with us. We apologize for the inconvenience you encountered with the cleanliness of your room at the Pensacola Hampton Inn. Your feedback is valuable to us, and we will address this issue with our housekeeping team to ensure that all rooms meet our cleanliness standards. We appreciate your loyalty to Hampton Inn and regret that your recent stay did not meet your expectations. We hope that you will consider giving us another opportunity to provide you with a superior experience in the future. If you have any further concerns, please don't hesitate to reach out to us.

10/10 (非常に良い)

Tracy

ペット同伴の旅行, カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Our view is amazing! Everything is perfect!!
2024 年 4 月に 1 泊滞在
Mikeからの返信 (投稿日 : 2024 年 4 月 22 日)
Thank you for the perfect rating! We're thrilled to hear that you're enjoying the amazing view and that everything is perfect during your stay with us. Providing a memorable and enjoyable experience for our guests is our top priority, and we're delighted that we could meet your expectations. We appreciate your feedback and hope you continue to have a wonderful time with us. If there's anything else we can do to make your stay even better, please don't hesitate to let us know.

8/10 (良い)

Marianne

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
GREAT LOCATION.
2024 年 4 月に 5 泊滞在
Mikeからの返信 (投稿日 : 2024 年 4 月 26 日)
We're thrilled to hear that you appreciated our hotel's fantastic location! If there's anything specific you feel could be improved to elevate your experience to a 5-star rating, please feel free to share. We're always looking for ways to enhance our guests' stay. Thank you for choosing us, and we hope to welcome you back again soon!

8/10 (良い)

Jason

カップルで旅行
The rooms were fine and the breakfast has a lot to offer. Didn’t like having to pay for parking
2024 年 4 月に 2 泊滞在
Mikeからの返信 (投稿日 : 2024 年 4 月 22 日)
Thank you for sharing your feedback with us. We're glad to hear that you found the rooms comfortable and enjoyed the variety offered at breakfast. However, we apologize for any inconvenience caused by the parking fees. We understand that this can be frustrating, and we will take your comments into consideration as we review our policies.Your satisfaction is important to us, and we appreciate your input. If there's anything else we can do to improve your experience or if you have any further feedback, please don't hesitate to let us know. We hope to have the opportunity to welcome you back for another enjoyable stay in the future!

10/10 (非常に良い)

Rhyiel

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Olivia that work the front desk was excellent.
2024 年 4 月に 2 泊滞在
Mikeからの返信 (投稿日 : 2024 年 4 月 22 日)
Thank you for the perfect rating! We're delighted to hear that Olivia from our front desk provided you with excellent service during your stay. We'll be sure to pass along your kind words to her. Providing exceptional service to our guests is a top priority, and we're thrilled that Olivia made a positive impression. We appreciate your feedback and hope to welcome you back for another wonderful stay in the future! If there's anything else we can do to make your next visit even better, please don't hesitate to let us know.

4/10 (不満)

Jessica

良かった点 : 施設のコンディションと設備
2024 年 4 月に 2 泊滞在
Mikeからの返信 (投稿日 : 2024 年 4 月 22 日)
Thank you for your rating. We're sorry to see that your experience fell short of expectations. If there are any specific concerns or feedback you'd like to share with us, please feel free to reach out. Your input is valuable to us as we strive to improve our services and guest experiences. We hope to have the opportunity to better meet your expectations in the future.

10/10 (非常に良い)

Aaron

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great location and great room
2024 年 4 月に 1 泊滞在
Mikeからの返信 (投稿日 : 2024 年 4 月 22 日)
Thank you for the perfect rating! We're thrilled to hear that you enjoyed our great location and found your room to be excellent during your stay with us. Providing a convenient location and comfortable accommodations are top priorities for us, and we're glad we could meet your expectations. We appreciate your feedback and hope to welcome you back for another wonderful stay in the future! If there's anything else we can do to make your next visit even better, please don't hesitate to let us know.

10/10 (非常に良い)

Maksatmyrat

家族旅行, 小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Several steps to beach ))
2024 年 4 月に 1 泊滞在
Mikeからの返信 (投稿日 : 2024 年 4 月 22 日)
Thank you for the perfect rating! We're glad to hear that you enjoyed the proximity to the beach during your stay with us. Providing easy access to the beach for our guests is important to us, and we're delighted that you appreciated it. We appreciate your feedback and hope to welcome you back for another enjoyable stay in the future! If there's anything else we can do to make your next visit even better, please don't hesitate to let us know.

4/10 (不満)

Cassi

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great hotel! I recommend it. However, expedia had the room listed wrong.
2024 年 4 月に 1 泊滞在
Mikeからの返信 (投稿日 : 2024 年 4 月 18 日)
Thank you for choosing to stay with us and for taking the time to share your feedback. We are pleased to hear that you found our hotel to be great and that you would recommend it to others.However, we apologize for any inconvenience caused by the room listing error on Expedia. We understand the importance of accurate information, and we will work closely with Expedia to rectify this issue promptly.Your recommendation means a lot to us, and we appreciate your understanding regarding the room listing discrepancy. If there's anything else we can assist you with or if you have any further concerns, please feel free to reach out to us directly.Thank you once again for your feedback, and we hope to have the opportunity to welcome you back for a more enjoyable stay in the future.

10/10 (非常に良い)

Brianna

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
I will definitely stay here again! Right in the center of everything. Pretty much can walk anywhere, beautiful beach!
2024 年 4 月に 2 泊滞在
Mikeからの返信 (投稿日 : 2024 年 4 月 18 日)
Thank you so much for your wonderful review! We're thrilled to hear that you had a fantastic experience during your stay with us.It's great to know that you found our hotel to be conveniently located in the center of everything, allowing you to walk to nearby attractions easily. We're delighted that you enjoyed the beautiful beach as well.Providing a memorable and enjoyable experience for our guests is our top priority, and we're delighted that we could meet your expectations. We truly appreciate your positive feedback and look forward to welcoming you back for another fantastic stay in the future!If there's anything else we can do to make your next stay even more enjoyable, please don't hesitate to let us know. We can't wait to have you back with us again soon!

10/10 (非常に良い)

Gayle

It was nice in every way
2024 年 4 月に 1 泊滞在
Mikeからの返信 (投稿日 : 2024 年 4 月 16 日)
Thank you for your kind words and perfect rating! We're delighted to hear that you had a nice experience with us.Ensuring our guests' satisfaction in every aspect is our goal, and we're glad to know that we succeeded during your visit.We appreciate your feedback and look forward to the opportunity to serve you again in the future!

10/10 (非常に良い)

Karen

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Right in the middle of Pensacola Beach. Even the “inland view” rooms can see the beach on the other side of the island. Great visit.
2024 年 4 月に 1 泊滞在
Mikeからの返信 (投稿日 : 2024 年 4 月 16 日)
Thank you for your fantastic review! We're thrilled to hear that you had a great visit with us.Our location truly is unbeatable, and we're glad to hear that you enjoyed the beautiful views, even from our "inland view" rooms. Providing our guests with memorable experiences and breathtaking vistas is what we aim for.We appreciate your feedback and hope to have the pleasure of welcoming you back for another wonderful stay in the future!

10/10 (非常に良い)

Juan

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great and clean hotel!
2024 年 4 月に 2 泊滞在
Mikeからの返信 (投稿日 : 2024 年 4 月 16 日)
Thank you for your wonderful review! We're delighted to hear that you had a great experience during your stay with us and that you found our hotel clean.Maintaining a clean and comfortable environment for our guests is a top priority, and we're thrilled that we met your expectations.We appreciate your feedback and hope to have the pleasure of welcoming you back for another excellent stay in the future!

10/10 (非常に良い)

Kevin

良かった点 : 施設のコンディションと設備
2024 年 4 月に 2 泊滞在
Mikeからの返信 (投稿日 : 2024 年 4 月 16 日)
Thank you for taking the time to rate your experience with us! We appreciate your perfect score and are glad that you had a positive experience.If you ever have any feedback or suggestions to share with us in the future, please feel free to reach out.We hope to have the pleasure of serving you again soon!

10/10 (非常に良い)

Suzanne

グループ旅行
Friendly staff Good breakfast
2024 年 4 月に 3 泊滞在
Mikeからの返信 (投稿日 : 2024 年 4 月 13 日)
Thank you for your positive review! We're thrilled to hear that you had a great experience with our staff and enjoyed our breakfast offerings during your stay.Providing excellent service and delicious breakfast options are top priorities for us, and we're delighted that we could meet your expectations in these areas. Your kind words will be shared with our team members, who will be thrilled to hear about the positive impact they had on your stay.Thank you for choosing to stay with us, and we look forward to welcoming you back for another fantastic experience in the future. If there's anything else we can do to make your next visit even better, please don't hesitate to let us know.

6/10 (普通)

Melinda、Caldwell

ペット同伴の旅行, カップルで旅行
良かった点 : 清潔度、スタッフとサービス
When I booked the property I made the mistake of booking an accessible room. So I wanted to correct as soon as I got to the property. I was told at first there was lots of room available still to choose from so I thought I’d end up with another balcony room but instead we got a ground level which was fine as long my price was adjusted, but the first one they gave us was still very dirty. Someone had spilled coffee or some sort of dark drink all over the wall and it was left, what looked like ketchup all over by air conditioner, sand and dirt all over the floor. I wasn’t embarrassed with room 3 either but my husband at this point was tired of changing rooms. Room 3 had, orange electric cords running lights, water coming in window which they did fix right away, dirty towels and morning of check out we had no hot water and had to take cold showers. Sad this happened on our anniversary weekend but what do you do. Would have been charged to leave early. When we stayed in February we must have got an updated room cause it looked nothing like what we got this time.
2024 年 4 月に 3 泊滞在
Mikeからの返信 (投稿日 : 2024 年 4 月 13 日)
Thank you for sharing your experience with us, and please accept our sincere apologies for the series of issues you encountered during your recent stay, especially on such a special occasion as your anniversary weekend.We deeply regret the inconvenience and disappointment caused by the condition of the rooms you were assigned, as well as the lack of hot water on the morning of your departure. Your feedback is invaluable to us, and we will address these issues with our housekeeping and maintenance teams to prevent similar occurrences in the future.We understand your frustration with the room changes and the overall experience falling short of your expectations. It's our aim to provide all our guests with a memorable and pleasant stay, and we're truly sorry for failing to meet this standard during your visit.If there's anything we can do to make amends for the shortcomings you experienced, please don't hesitate to reach out to us directly. We would welcome the opportunity to regain your trust and provide you with the outstanding experience you deserve.Thank you for choosing to stay with us, and we hope to have the chance to welcome you back for a more enjoyable stay in the future.

10/10 (非常に良い)

James

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The room was very clean, the staff were all very kind and the location was great.
2024 年 4 月に 6 泊滞在
Mikeからの返信 (投稿日 : 2024 年 4 月 22 日)
Thank you for the perfect rating! We're delighted to hear that you found your room very clean, the staff very kind, and the location great during your stay with us. Providing a clean and comfortable environment, along with excellent service, is important to us, and we're glad we could meet your expectations. We appreciate your feedback and hope to welcome you back for another enjoyable stay in the future! If there's anything else we can do to make your next visit even better, please don't hesitate to let us know.

10/10 (非常に良い)

Mark

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Great location. Close to beach and local restaurants Very good breakfast, laundry facilities and fitness room
2024 年 4 月に 1 泊滞在
Mikeからの返信 (投稿日 : 2024 年 4 月 10 日)
Thank you for choosing to stay with us and for sharing your wonderful feedback! We're thrilled to hear that you had a great experience during your time at our hotel.We're delighted that you found our location convenient, with easy access to the beach and local restaurants. Providing a prime location for our guests to explore and enjoy is something we take pride in.Additionally, we're glad to hear that you enjoyed our breakfast offerings, laundry facilities, and fitness room. Ensuring that our guests have access to convenient amenities and services is important to us, and we're pleased that we could meet your expectations in this regard.Your kind words mean a lot to us, and we appreciate you taking the time to share your experience. We hope to have the pleasure of welcoming you back for another fantastic stay in the future. If there's anything else we can do to make your next visit even more enjoyable, please don't hesitate to let us know.

10/10 (非常に良い)

Brittany

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 4 月に 1 泊滞在
Mikeからの返信 (投稿日 : 2024 年 4 月 10 日)
Thank you for taking the time to rate your recent stay with us. We're delighted to see that you had a positive experience.If you have any feedback or comments you'd like to share with us in the future, please feel free to reach out. Your satisfaction is important to us, and we're always here to ensure that your future stays are as enjoyable as possible.We look forward to welcoming you back for another great stay soon!

10/10 (非常に良い)

Tatyana

カップルで旅行
The property was very nice and cozy. Staff was great! 10/10 would recommend.
2024 年 4 月に 2 泊滞在
Renaからの返信 (投稿日 : 2024 年 4 月 8 日)
Thank you for your wonderful feedback! We're thrilled to hear that you found our property very nice and cozy, and that our staff exceeded your expectations. Your recommendation means the world to us! We look forward to welcoming you back for another fantastic experience.

8/10 (良い)

Michael

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Near to the beach
2024 年 4 月に 2 泊滞在
Mikeからの返信 (投稿日 : 2024 年 4 月 8 日)
Thank you for taking the time to rate your experience with us. We're glad to see that you had a satisfactory stay.If there are any specific areas where we can improve or if you have any concerns or suggestions for us, please feel free to share them. Your feedback helps us to better understand our guests' experiences and make necessary adjustments.We hope to have the opportunity to serve you again and provide you with a more satisfactory experience in the future.

8/10 (良い)

Janisha

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
I like that the pool were on the beach side. The beach right on the back side of the hotel was a plus! The only issue i had was that a requested new towels but never received them, other that everything else was excellent.
Renaからの返信 (投稿日 : 2024 年 4 月 8 日)
Thank you for sharing your experience with us. We're delighted to hear that you enjoyed our beachside pool and the convenient access to the beach. We apologize for the oversight regarding your towel request and assure you that we will address this internally to prevent such occurrences in the future. We're thrilled that you found everything else to be excellent and hope to have the pleasure of welcoming you back soon.

8/10 (良い)

Christine、Girard

小さなお子様連れの家族旅行
I enjoyed the white, open and clean atmosphere.
2024 年 4 月に 3 泊滞在
Renaからの返信 (投稿日 : 2024 年 4 月 8 日)
Thank you for taking the time to share your experience with us. We're delighted to hear that you enjoyed the white, open, and clean atmosphere of our hotel. Creating a welcoming environment for our guests is our top priority, and we're thrilled that you appreciated it. We hope to welcome you back again soon.

8/10 (良い)

Jerry、Covington

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Nice place for an average hotel, free breakfast was a plus but $15.00 a day parking fee is BS for a hotel parking lot!
2024 年 4 月に 2 泊滞在
Mikeからの返信 (投稿日 : 2024 年 4 月 10 日)
Thank you for sharing your feedback regarding your recent stay with us. We're pleased to hear that you found our hotel to be a nice place and that you enjoyed the complimentary breakfast.Regarding the parking fee, we understand your concerns, and we sincerely apologize for any inconvenience it may have caused. The parking fee helps us cover the cost of maintaining and securing our parking facilities, ensuring that our guests have a safe and convenient place to park during their stay. However, we value your feedback and will take it into consideration as we review our policies to better meet our guests' needs.We appreciate your honesty and hope that this issue did not overshadow your overall experience with us. Your satisfaction is important to us, and we hope to have the opportunity to welcome you back for a more enjoyable stay in the future.

10/10 (非常に良い)

Heather

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 4 月に 2 泊滞在
Mikeからの返信 (投稿日 : 2024 年 4 月 8 日)
Thank you for taking the time to rate your experience with us. We're pleased to see that you had a perfect stay.If you have any specific feedback or requests for your future visits, please feel free to share them with us. We're always here to ensure your stay meets your expectations.We look forward to the opportunity to serve you again in the future.

8/10 (良い)

Judith

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Be prepared for the $16 a day parking fee
2024 年 4 月に 1 泊滞在
Mikeからの返信 (投稿日 : 2024 年 4 月 8 日)
Thank you for sharing your feedback with us. We appreciate your acknowledgment of our parking fee. We strive to provide transparency regarding additional costs, and we apologize if this caught you off guard. Your feedback is valuable, and we hope you enjoyed your overall experience with us.

8/10 (良い)

Blanca

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Everything good👍
2024 年 3 月に 1 泊滞在
Mikeからの返信 (投稿日 : 2024 年 4 月 8 日)
Thank you for taking the time to rate your experience with us. We're glad to see that you had a satisfactory stay.If there are any specific areas where we can improve or if you have any concerns or suggestions for us, please feel free to share them. Your feedback helps us to better understand our guests' experiences and make necessary adjustments.We hope to have the opportunity to serve you again and provide you with a more satisfactory experience in the future.

10/10 (非常に良い)

Jacqueline Ruby

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Hoyel clean staff very friendly
2024 年 3 月に 4 泊滞在
Mikeからの返信 (投稿日 : 2024 年 4 月 5 日)
Thank you for taking the time to rate your experience with us. We're delighted to see that you had a satisfactory stay.If you have any additional feedback or if there's anything we can do to further enhance your experience in the future, please don't hesitate to let us know.We look forward to the opportunity of welcoming you back again soon!

8/10 (良い)

Margaret、Rockville

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス
Property was a bit dated, Some parts were dirty - For instance, someone dropped ice cream in the doorway of one of the elevators and it was there for at least three days. I was disappointed that you had to request your room to be serviced or cleaned or to get towels. We had to ask 2 days in a row for more shower gel - In all fairness, Cassidy From the front desk ran up the first night But it turned out to be shampoo, not shower gel. So we requested shower gel the next day And they did deliver it while we were gone Overall, the staff was really nice and requests were Fulfilled With a smile. The hotel was fully booked several nights of our 10 days stay And I have to the breakfast crew worked exceptionally hard to keep food filled, and did a great job
2024 年 3 月に 10 泊滞在
MIkeからの返信 (投稿日 : 2024 年 4 月 5 日)
Thank you for taking the time to share your feedback with us. We sincerely apologize for any inconvenience you experienced during your stay. Rest assured, we are taking your comments seriously and will address them with our team to ensure that such lapses do not recur in the future.We're glad to hear that Cassidy and the rest of our staff were accommodating and that your requests were fulfilled with a smile. Your recognition of their efforts is greatly appreciated. We will also pass along your compliments to our breakfast crew for their hard work in maintaining the food service during busy periods.We value your patronage and hope to have the opportunity to welcome you back for a more seamless experience in the future.

10/10 (非常に良い)

Donald

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス
Our family has stayed at this location many times now and it has always been wonderful. I would however have to say that it is starting to appear a little worn. Especially compared to the properties near by.
2024 年 3 月に 7 泊滞在
MIkeからの返信 (投稿日 : 2024 年 4 月 5 日)
Thank you for your continued patronage and for sharing your feedback with us. We're glad to hear that you've enjoyed your stays with us in the past. We appreciate your observation regarding the appearance of the property and will take your comments into consideration for future improvements. Our goal is to ensure that all aspects of our property meet or exceed our guests' expectations, and we will work diligently to address any areas that may need attention. We hope to welcome you back again soon and provide you with an even better experience.

10/10 (非常に良い)

David

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Great location
2024 年 3 月に 1 泊滞在
Mikeからの返信 (投稿日 : 2024 年 4 月 5 日)
Thank you for your feedback! If you have any questions or need assistance in the future, feel free to reach out. We're here to help!

10/10 (非常に良い)

Amy

カップルで旅行, 家族旅行, 小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Room was great, staff was very pleasant, and the hubby loved that the breakfast menu changed every day. Would definitely stay again.
2024 年 3 月に 3 泊滞在
Mikeからの返信 (投稿日 : 2024 年 4 月 3 日)
Thank you for your glowing review! We're thrilled to hear that you had a fantastic experience during your stay with us.We're delighted that you found your room great, our staff very pleasant, and enjoyed the variety in our breakfast menu. Providing a comfortable stay and excellent service is our top priority, and we're glad that we could meet your expectations.We can't wait to welcome you back for another wonderful stay in the future! If you have any further feedback or requests for your next visit, please feel free to let us know.

10/10 (非常に良い)

Elisha

2024 年 3 月に 2 泊滞在
Mikeからの返信 (投稿日 : 2024 年 4 月 22 日)
Thank you for the perfect rating! We're glad to see that you had a great experience during your stay with us. If there's anything specific you'd like to share with us or any suggestions for improvement, please feel free to let us know. We appreciate your support and hope to welcome you back again soon!

10/10 (非常に良い)

Shareka

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Everything was great would recommend to others.
2024 年 3 月に 1 泊滞在
Renaからの返信 (投稿日 : 2024 年 4 月 3 日)
Thank you for your positive feedback! We're thrilled to hear that you had a great experience during your stay with us and that you would recommend us to others.Your recommendation means a lot to us, and we truly appreciate your support. If you have any friends or family who are planning a trip to the area, we would be honored to host them as well.We look forward to welcoming you back for another wonderful stay in the future!

10/10 (非常に良い)

Angie

2024 年 3 月に 2 泊滞在
Mikeからの返信 (投稿日 : 2024 年 4 月 22 日)
Thank you for the perfect rating! We're glad to see that you had a great experience during your stay with us. If there's anything specific you'd like to share with us or any suggestions for improvement, please feel free to let us know. We appreciate your support and look forward to welcoming you back again soon!

10/10 (非常に良い)

Richard、New York

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 3 月に 4 泊滞在
Mikeからの返信 (投稿日 : 2024 年 4 月 5 日)
Thank you for your feedback! If you have any questions or need assistance in the future, feel free to reach out. We're here to help!

10/10 (非常に良い)

Rosa

😁
2024 年 3 月に 1 泊滞在
Mikeからの返信 (投稿日 : 2024 年 4 月 1 日)
Thank you for your perfect rating! We're pleased to know that you had a satisfactory experience during your time with us.If there's anything we can do to improve or enhance your future visits, please feel free to let us know. We look forward to hosting you again soon!

8/10 (良い)

Rebecca

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
View of the gulf was beautiful and the private balcony was nice. Not very quiet, could hear people in the room next door and a dog left alone in a room yelping for a few hours. The bathtub drained really slow so we were standing in water during showers. Lots of staff that kept common areas clean. Breakfast was good. Beach access was awesome.
2024 年 3 月に 2 泊滞在
Mikeからの返信 (投稿日 : 2024 年 4 月 1 日)
Thank you for choosing to stay with us and for taking the time to share your feedback. We're delighted to hear that you enjoyed the beautiful view of the Gulf and the amenities our property offers, such as the private balcony and beach access.We apologize for any inconvenience you experienced with noise disturbances and the slow-draining bathtub. Please know that we take your feedback seriously, and we will address these issues to ensure a more comfortable stay for our guests in the future.We're pleased to hear that you found our breakfast enjoyable and that our staff provided excellent service during your stay.We appreciate your valuable feedback, and we hope to have the opportunity to welcome you back for an even better experience.