Park West

The Camby has the potential to be a 5 rated hotel for all the right reasons, incl. particularly the staff's communications and efficient, super helpful, professional and caring service, + design, especially in updated spaces, convenience, etc. Standard amenities (hair dryer, personal toiletries, slip free bath mats, and especially small microwave + Nespresso mini) are inexpensive and would be helpful. Though reported daily, our first night (of four), a few smaller but inefficient glitches were just never remedied, despite front desk staff requests on our behalf: leaving us w/no working room phone with easy access to calling for room service, the front desk, or housekeeping directly, for example. Despite requests, revoltingly malodorous, unwashed, unfortunately needed hypoallergenic pillows were replaced but the problem persisted since the pillows were never washed. Even reception staff recommended they could easily (minimally) be covered in liners. (We asked others there too if we were hypersensitive, and everyone agreed that wasn't the case.) And last, the food is inventive and has great possibilities for entertaining and hanging in chill, well done public spaces, but it's heavy and was often served lukewarm or undercooked. Coffee shop closes at 3, too early for a late afternoon pickmeup. Complementary cocktails and snacks-lovely. The pool space is well done and so is the gym. Valet, bell service too-impeccable. Our party of 10 really would return with these improvements.