施設の正面

ウエストゲート パーク シティ リゾート & スパの口コミ

4.5 out of 5

口コミ

7.8

良い

評価 10 - 1001 件の口コミ中 440 件が非常に良い" "
評価 8 - 1001 件の口コミ中 224 件が良い" "
評価 6 - 1001 件の口コミ中 150 件が普通" "
評価 4 - 1001 件の口コミ中 106 件が不満" "
評価 2 - 1001 件の口コミ中 81 件が非常に不満" "

8.4/10

清潔度

8.0/10

スタッフとサービス

8.2/10

設備とサービス

8.0/10

施設のコンディションと設備

8.4/10

環境への配慮

口コミ

10/10 (非常に良い)

Justin、Oconomowoc

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Customer service was excellent! Valet parking was a bonus.
2024 年 5 月に 3 泊滞在

4/10 (不満)

Tyler

カップルで旅行
良かった点 : 設備とサービス
The shower and jets for the tubs didn’t work. Otherwise great time.
2024 年 5 月に 1 泊滞在
Westgate Social Media Supportからの返信 (投稿日 : 2024 年 5 月 8 日)
We're sorry to hear about the issue you experienced with the shower and tub jets during your stay at Westgate Park City Resort & Spa. Your feedback is valuable to us, and we appreciate you bringing this to our attention. We hope to have the opportunity to host you again in the future and provide you with the exceptional experience you deserve.Kind Regards, Social Media Support

10/10 (非常に良い)

Mariza

2024 年 4 月に 3 泊滞在

10/10 (非常に良い)

Brianna

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
This property was amazing!! Some amazing service, we went there for a birthday and they went above and beyond to make it special. Will definitely be back!!
2024 年 4 月に 1 泊滞在
Social Media Support からの返信 (投稿日 : 2024 年 5 月 13 日)
Hi Brianna, Thank you so much for your glowing review! We're thrilled to hear that you had an amazing experience at our property, especially during the birthday celebration. Providing exceptional service and creating memorable moments for our guests is what we strive for, and we're delighted that we could make your stay special. We can't wait to welcome you back for another wonderful visit in the future!

6/10 (普通)

Shaylauna

2024 年 4 月に 1 泊滞在
Westgate Social Media Supportからの返信 (投稿日 : 2024 年 5 月 8 日)
We appreciate your feedback, Shaylauna. We're glad to hear that you had an overall positive experience at Westgate Park City Resort & Spa. If there are any specific areas where we can improve, please feel free to share them with us. We're committed to providing the best possible stay for all our guests. Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back in the future.Kind Regards, Social Media Support

6/10 (普通)

Brianna

良かった点 : 清潔度
気になった点 : スタッフとサービス
The room was really cramped. You could barely walk around the bed in the bedroom and it blocked the front door if you opened the pullout bed. Nowhere to put suitcases- very claustrophobic.
2024 年 3 月に 2 泊滞在
Social Media Support からの返信 (投稿日 : 2024 年 5 月 13 日)
Hi Brianna, Thank you for sharing your feedback with us. We apologize for any inconvenience caused by the cramped layout of your room. Your comments about the lack of space for suitcases and the difficulty moving around the bed have been noted, and we'll take this into consideration for future improvements. We strive to provide comfortable accommodations for all our guests, and we regret that we fell short in this instance. If you choose to stay with us again, please don't hesitate to reach out to our team, and we'll do our best to accommodate your needs.Kind Regards,

10/10 (非常に良い)

Yurgis

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Indoor/outdoor pool was unique
2024 年 4 月に 3 泊滞在
Social Media Support からの返信 (投稿日 : 2024 年 5 月 13 日)
Hi Yurgis, We are beyond delighted to see you gave us a 5-star rating. We can't wait to welcome you back to the Westgate Park City Resort and Spa!Best Wishes,Social Media Support

6/10 (普通)

Carolyn

2024 年 4 月に 2 泊滞在
Social Media Support からの返信 (投稿日 : 2024 年 5 月 13 日)
Hi Carolyn, Thank you for your rating on the Westgate Park City Resort and Spa. We do wish we could have been able to impress you during your stay. We hope that you enjoyed some aspects of your time with us, and we hope to welcome you back in the future for a vacation which exceeds your expectations.Best Wishes,Social Media Support

6/10 (普通)

Gloria、Newport Coast

家族旅行
気になった点 : 施設のコンディションと設備
Really outdated. Hair in the bathtub, tv didn’t work, heater didn’t work for the first night and the room was a frosty 58 degrees. Didn’t get fixed until 5pm the next day. Won’t be staying here again.
2024 年 3 月に 3 泊滞在
Social Media Supportからの返信 (投稿日 : 2024 年 4 月 3 日)
Hi Gloria,We apologize for any inconvenience you experienced during your stay. Your feedback helps us identify areas for improvement, and we will take action to address them.Best Wishes, Social Media Support

10/10 (非常に良い)

Aaron

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 3 月に 2 泊滞在

6/10 (普通)

Jackie

良かった点 : 設備とサービス
気になった点 : 施設のコンディションと設備
I found the room for what I payed way overpriced. My room looked like it hasn’t been upgraded in 20 years. There is no in room dining. There is no help to you room. For the price I found your hotel very old.
2024 年 2 月に 8 泊滞在

10/10 (非常に良い)

Catherine

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
We came to Westgate Resort and Spa to celebrate our 40th Wedding Anniversary. Our stay in the Villa has been exceptional! Helpful, courteous and professional staff. Facials at the Spa were amazing. Rose was my esthetician. I give her a 10 out of 10. Spa is tranquil and serene, staff is so kind and courteous! We had dinner at The Edge steakhouse which is connected to the Resort. James was our waiter and his staff was incredible! Beautiful ambiance, attentive staff and incredible food. The Chef is top notch! Such a creative menu of dishes that perfectly complemented each other! We will definitely be back. 💕👍😊
2024 年 2 月に 2 泊滞在

10/10 (非常に良い)

Laurie

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Beautiful property in wonderful location.
2024 年 1 月に 2 泊滞在

10/10 (非常に良い)

Ivan

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 1 月に 4 泊滞在

2/10 (非常に不満)

Simon、Venice

カップルで旅行
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
This was the WORST "hotel" I've EVER stayed in and I've travelled the world for the past 40 years! It's a maze to find the room walking through hallways & taking multiple elevators to reach the room. The room was not ready & the dishwasher was halfway into the room with trash everywhere. I say "hotel" because they don't service your room - no cleaning - no making the bed - no picking up the trash - nothing! Staff are moving trash & disgusting yellow liquid in large roller bins in the limited space of a regular elevator. One team member told me he was transporting 340 boxes -- like I care! It was a pathetic excuse for a hotel ... it felt like a 3rd world country.
2023 年 12 月に 4 泊滞在
Social Media Support からの返信 (投稿日 : 2024 年 2 月 7 日)
Hi Simon, We're truly sorry to hear about your disappointing experience during your recent stay. This is certainly not the level of service we strive to provide, and we apologize for the inconveniences you encountered with the cleanliness of your room and the overall condition of the hotel. Your feedback is extremely valuable to us, and we will address these issues with our team to ensure improvements are made. Thank you for bringing these concerns to our attention, and we hope to have the opportunity to regain your trust in the future.Kind Regards, Social Media Support

6/10 (普通)

Kyle

カップルで旅行
良かった点 : 清潔度
Nothing in our room worked... the toilet wouldn't flush, the air conditioner was broken. We asked to switch rooms but they were completely booked. We had to use the public restrooms in the lobby... not great.
2023 年 12 月に 3 泊滞在
Social Media Support からの返信 (投稿日 : 2024 年 2 月 7 日)
Hi Kyle, We're deeply sorry to hear about the inconveniences you encountered during your stay. This is certainly not the experience we aim to provide. Please accept our sincere apologies for the issues with the toilet and air conditioner in your room. We understand how frustrating this must have been. We truly appreciate your understanding, and we'll work diligently to address these concerns to ensure a more comfortable stay for our guests in the future.Kind Regards, Social Media Support

10/10 (非常に良い)

luke

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 11 月に 2 泊滞在

10/10 (非常に良い)

Gisella

2023 年 12 月に 3 泊滞在

10/10 (非常に良い)

Gisella

2023 年 12 月に 3 泊滞在

10/10 (非常に良い)

Maria Alejandra

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Our stay at this property was spectacular. All the staff were very attentive and friendly. We will definitely come back!
2023 年 12 月に 4 泊滞在

10/10 (非常に良い)

Hansol

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Perfect vacation
2023 年 12 月に 3 泊滞在

4/10 (不満)

Aaron

カップルで旅行
気になった点 : スタッフとサービス、設備とサービス、施設のコンディションと設備
The room was dated and the king sized bed was more like a full. The staff at the front desk were very rude checking and did not acknowledge me for some time when checking in. I also called the front desk several times with no answer. Hours for the market were listed as 8 am to 6 pm. When I called the market extension there was no answer, however there was a recording stating it was open until 8 pm. The market was closed when we tried to go both times at 2 pm and 5 pm. The only reason I would consider going back is the Edge steakhouse, the food along with the staff at the steakhouse are exceptional
2023 年 11 月に 1 泊滞在

10/10 (非常に良い)

Tyler

家族旅行, 小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great property! Awesome amenities! Great for kids.
2023 年 11 月に 1 泊滞在
Social Media Support からの返信 (投稿日 : 2023 年 11 月 29 日)
Hi Tyler, Thank you for sharing your 5-star experience! Your feedback motivates us to maintain our high standards.Kind Regards, Social Media Support

2/10 (非常に不満)

Alan

2023 年 11 月に 1 泊滞在

6/10 (普通)

Stephanie

気になった点 : スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 11 月に 1 泊滞在
Social Media Support からの返信 (投稿日 : 2023 年 11 月 15 日)
Hi Stephanie, Thank you for informing us about your vacation experience at the Westgate Park City Resort and Spa. We do regret to see it was negative, and although we do not know what went wrong, we hope to see you again soon. Best Wishes,Social Media Support

10/10 (非常に良い)

Kase

2023 年 11 月に 1 泊滞在
Social Media Support からの返信 (投稿日 : 2023 年 12 月 4 日)
Hi Kase, We appreciate your 5-star rating very much. We hope to see you again very soon for a relaxing stay at the Westgate Park City Resort and Spa!Best Wishes,Social Media Support

6/10 (普通)

Amy

2023 年 11 月に 2 泊滞在
Social Media Support からの返信 (投稿日 : 2023 年 11 月 9 日)
Hi Amy, Thank you for taking the time to provide us with awesome feedback on the Westgate Park City Resort and Spa. We look forward to your next visit very soon!Best Wishes,Social Media Support

2/10 (非常に不満)

Joseph

カップルで旅行
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
I will never stay here again, no capability of steaming any devices. We're in 2023 get it together
2023 年 10 月に 1 泊滞在
Social Media Support からの返信 (投稿日 : 2023 年 11 月 3 日)
Hi Joseph, Thank you for choosing the Westgate Park City Resort and Spa. We are truly sorry that you aren't enjoying your current stay with us. We hope that all concerns are brought to the attention of our front desk staff so that they can assist with providing you an exceptional rest of your stay. It is our hope that your negative outlook changes into a positive one.Best Wishes,Social Media Support

8/10 (良い)

宿泊されたお客様

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 10 月に 2 泊滞在
Social Media Support からの返信 (投稿日 : 2023 年 11 月 10 日)
Hi, We are happy that you enjoyed your accommodations and our staff at the Westgate Park City Resort and Spa. We hope to welcome you back again very soon.Best Wishes,Social Media Support

2/10 (非常に不満)

Sarah

2023 年 10 月に 3 泊滞在
Social Media Support からの返信 (投稿日 : 2023 年 11 月 10 日)
Hi Sarah, Thank you for taking the time to rate the Westgate Park City Resort and Spa. We regret to see that you had a less than exceptional stay, while we don’t know the reason why, we hope you give us another chance to provide you with an experience that exceeds all your expectations.Best Wishes,Social Media Support

4/10 (不満)

Brent

良かった点 : 清潔度、施設のコンディションと設備、客室の快適度
We were moved from the room we booked in the app. When we complained to management, they said they don’t even offer that room, but the pictures were in the app. Not sure if this is the fault of the hotel or of the Hotels.com app. So features we expected from the room were not there. Disappointing. The room we were switched to has a ground level view of the parking garage entrance. Also disappointing as that was another selling point on booking the hotel and room we did was for the Mountain View’s of park city. There were also some amenities that were not working when we went to use them. Overall kind of a bummer stay.
2023 年 10 月に 1 泊滞在
Social Media Support からの返信 (投稿日 : 2023 年 10 月 24 日)
Hi Brent, Thank you for taking the time to share your feedback with us regarding your recent stay at our resort. We sincerely apologize for any inconveniences you may have experienced during your visit. We understand that there was a misunderstanding regarding your room view, and we deeply regret any disappointment this may have caused. Our aim is to meet and exceed our guests' expectations, and we apologize for the mix-up. Regarding the amenities, we are truly sorry to hear that some of them were not available during your stay. We strive to provide a wide range of services and facilities for our guests to enjoy, and it is disheartening to learn that you were unable to access them as expected. Your feedback is invaluable to us as it helps us identify areas for improvement, and we appreciate your honesty. We hope that you will consider giving us another opportunity to provide you with the exceptional experience we strive to offer.Kind Regards, Social Media Support

8/10 (良い)

Wayne

2023 年 9 月に 2 泊滞在
Social Media Support からの返信 (投稿日 : 2023 年 10 月 23 日)
Hi Wayne, Thank you for taking the time to provide us with awesome feedback on the Westgate Park City Resort and Spa. We look forward to your next visit very soon!Best Wishes,Social Media Support

10/10 (非常に良い)

Momchil

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Ski and boots lockers rooms and staff help with skis. Swimming pool. Closeness to ski lift
2023 年 4 月に 4 泊滞在
Social Media Support からの返信 (投稿日 : 2023 年 9 月 7 日)
Hi Momchil, We are so glad to see you had a 5-star experience at our resort. We hope to see you back at the Westgate Park City Resort and Spa in the future for another impressive stay! Best Wishes,Social Media Support

6/10 (普通)

Janna、Staten Island

良かった点 : スタッフとサービス、施設のコンディションと設備
2023 年 8 月に 5 泊滞在
Westgate Customer Careからの返信 (投稿日 : 2023 年 10 月 9 日)
Hi Janna, thanks for taking the time to visit us. We would have loved to know a bit more as we want to ensure guest satisfaction. We truly hope that we will get the chance to welcome you again for a much better experience at our resort.Kind Regards

8/10 (良い)

Carl

2023 年 7 月に 1 泊滞在
Social Media Support からの返信 (投稿日 : 2023 年 8 月 17 日)
Hi Carl, Thank you very much for your feedback and thank you for choosing the Westgate Park City Resort and Spa. We can't wait to see you again!Best Wishes,Social Media Support

10/10 (非常に良い)

hunter

カップルで旅行, 家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Amazing stay! Loved having access to sauna/steam room amd pools. Incredible views and insite amenities. Concert in backyard and endless outdoor activities! The complimentary on demad shuttle was awesome!
2023 年 8 月に 2 泊滞在
Social Media Support からの返信 (投稿日 : 2023 年 8 月 16 日)
Hi Hunter, Thank you for visiting us here at the Westgate Park City Resort. We're thrilled to know that you had a fantastic experience, and we look forward to hosting you for many more visits!Best Wishes,Social Media Support

10/10 (非常に良い)

Kari

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
All the employees were awesome! Very friendly and helpful!
2023 年 7 月に 2 泊滞在
Social Media Support からの返信 (投稿日 : 2023 年 8 月 9 日)
Hi Kari, We appreciate your 5-star rating very much. We hope to see you again very soon for a relaxing stay at the Westgate Park City Resort and Spa!Best Wishes,Social Media Support

10/10 (非常に良い)

David

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Resort was very friendly and clean. Lots of amenities and fun activities for the family.
2023 年 7 月に 2 泊滞在
Westgate Resortsからの返信 (投稿日 : 2023 年 8 月 1 日)
David, Thank you so much for your review. We are pleased to read that you enjoyed our resort amenities and services. We hope that you will recommend us to family and friends. We are looking forward to seeing you again soon!Kind regards,Social Media Support

10/10 (非常に良い)

Tonya

グループ旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
The staff at the Westgate were very helpful and friendly. The rooms were very clean as were all of the common areas. I will definitely stay there again.
2023 年 7 月に 1 泊滞在
Social Media Support からの返信 (投稿日 : 2023 年 7 月 25 日)
Hi Tonya, Thank you for choosing the Westgate Park City Resort and Spa. We appreciate your comments and are glad you found us to be of great value. Making memorable stay experiences with our valued guests is what we do best! We invite you back and hope to see you again very soon.Best Wishes,Social Media Support

8/10 (良い)

Kim

カップルで旅行
Room was not ready at their post 4pm check in. Room was are very small, clean but small.
2023 年 7 月に 1 泊滞在
Social Media Support からの返信 (投稿日 : 2023 年 7 月 21 日)
Hi Kim, Thank you for staying at the Westgate Park City Resort and Spa! We're overjoyed that you enjoyed your stay! We apologize for the inconvenience that you had to endure, but we do hope to see you soon again for a vacation that exceeds all your expectations.Best Wishes,Social Media Support

8/10 (良い)

Kristine

家族旅行
良かった点 : 清潔度、スタッフとサービス、客室の快適度
気になった点 : 施設のコンディションと設備
Nice, but could use some updates
This was a great place to spend the weekend with our family. We stayed in the two bedroom unit. It was nice. We enjoyed the steam showers in the bathrooms. The condition of the resort could use some love. We wanted to play pickleball but the only set of racquets they had to lend out were completely broken and unusable. It was sad because my husband really loves pickleball and was looking forward to playing for his birthday weekend. They could definitely do some upgrades and maintenance, but overall it was a pleasant stay.
2023 年 7 月に 2 泊滞在
Social Media Support からの返信 (投稿日 : 2023 年 7 月 19 日)
Good Morning Kristine,We appreciate your 4-star rating on the Westgate Park City Resort very much! We're glad you had an excellent visit and look forward to welcoming you back.Best Regards,

10/10 (非常に良い)

graciela

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
me encaanto
2023 年 7 月に 1 泊滞在
Westgate Resortsからの返信 (投稿日 : 2023 年 7 月 12 日)
Graciela, Gracias por elegir Westgate Park City Resort & Spa. Fue un placer recibirlos durante su estadía en la ciudad. Ver su cara familiar en una estadía futura sería un honor!Kind regards,Social Media Support

4/10 (不満)

Denise

2023 年 7 月に 1 泊滞在
Social Media Support からの返信 (投稿日 : 2023 年 7 月 12 日)
Hi Denise, Thank you for sharing your experience with us. We are always pleased to hear when guests enjoyed their Westgate Park City Resort and Spa stay. We are happy you enjoyed your time with us and hope to see you again soon.Best Wishes,

10/10 (非常に良い)

John

2023 年 7 月に 1 泊滞在
Social Media Support からの返信 (投稿日 : 2023 年 7 月 27 日)
Good Afternoon John,We are so glad you had a 5-star experience at our resort. We hope to welcome you back in the future for another impressive stay! Best Regards,

10/10 (非常に良い)

Kensuke

2023 年 6 月に 1 泊滞在
Westgate Resortsからの返信 (投稿日 : 2023 年 7 月 25 日)
Kensuke, Thank you for your feedback! We are so glad to learn that you had a great experience at our resort. We hope to welcome you back soon for another wonderful vacation. Kind regards,Social Media Support

10/10 (非常に良い)

Travis

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Amazing Family trip
Amazing long weekend getaway at a beautiful resort! The service was amazing as well as the food from the restaurants. The pools were awesome and the kids had a great time in the arcade.
2023 年 6 月に 2 泊滞在
Westgate Resortsからの返信 (投稿日 : 2023 年 6 月 27 日)
Travis, thank you for spending a wonderful weekend with us! It was a pleasure hosting you during your time in town. We're thrilled that you enjoyed our awesome amenities and warm hospitality. Seeing your familiar face on a future stay would be an honor!Kind regards,Social Media Support

10/10 (非常に良い)

Kathleen

2023 年 6 月に 2 泊滞在
Social Media Support からの返信 (投稿日 : 2023 年 7 月 3 日)
Good Afternoon Kathleen,Seeing that you had a 5-Star experience is the best thing we could hope for! Your review means a lot to us. Thank you for staying at the Westgate Park City Resort and Spa.We look forward to hosting you again! Best Regards,

4/10 (不満)

Yoko

良かった点 : 清潔度、スタッフとサービス
気になった点 : 施設のコンディションと設備
2023 年 6 月に 2 泊滞在
Social Media Support からの返信 (投稿日 : 2023 年 6 月 27 日)
Hi Yoko, Thank you for your rating on the Westgate Park City Resort. We do regret to see that you did not enjoy your vacation experience. We hope to have the opportunity to welcome you for a more excellent experience soon.Kind Regards,

10/10 (非常に良い)

Sarah

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
All the staff were extremely helpful and friendly. The king suite was very nice and clean. There is lots of different options inside the resort that you truly don’t have to actually leave the resort for any reason everything is right there as far as dinning options, things to do for entertainment/activities for all ages, there is even a great little grocery store with a variety of choices. We just can’t wait to come back.
2023 年 6 月に 1 泊滞在
Social Media Support からの返信 (投稿日 : 2023 年 6 月 27 日)
Hi Sarah,Thank you for your feedback! Candid comments like yours allow us to improve our resort for future stays. We hope to welcome you back to the Westgate Park City Resort soon. Kind Regards,

10/10 (非常に良い)

Skyler

2023 年 6 月に 1 泊滞在
Westgate Social Media Supportからの返信 (投稿日 : 2023 年 7 月 12 日)
Hi Skyler!We appreciate you taking the time to leave us a 5-star rating! It pleases us to know you enjoyed an excellent vacation at the Westgate Park City Resort & Spa and we hope to welcome you back many times in the future.Best Wishes,Social Media Support