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ザ ロッジ アット ザ マウンテン ビレッジ バイ ASRLの口コミ

3 out of 5
ザ ロッジ アット ザ マウンテン ビレッジ バイ ASRL
1415 Lowell Ave, Park City, UT

口コミ

7.2

良い

評価 10 - 851 件の口コミ中 230 件が非常に良い" "
評価 8 - 851 件の口コミ中 257 件が良い" "
評価 6 - 851 件の口コミ中 174 件が普通" "
評価 4 - 851 件の口コミ中 104 件が不満" "
評価 2 - 851 件の口コミ中 86 件が非常に不満" "

7.8/10

清潔度

7.4/10

スタッフとサービス

7.0/10

設備とサービス

6.8/10

施設のコンディションと設備

6.8/10

環境への配慮

口コミ

8/10 (良い)

Jack、東京

良かった点 : 清潔度、施設のコンディションと設備、客室の快適度
スキーに便利。
スキー場へのアクセスがとてもよい。すぐ近くに数件のレストランがある。市内の無料バスに乗るバス停もすぐ近くにあり、メインストリートやスーパー、Deer Valleyなどに簡単に行ける。ソルトレークシティからは、空港でシャトルを頼めば、一人あたり40ドルぐらいで１時間ぐらいで着く（出発時に往復で予約できる）。

6/10 (普通)

Pedro

良かった点 : 清潔度、施設のコンディションと設備
The place is old, no renovations, there is no front desk so everything has to be done over the phone. Still, it is ok.
2024 年 3 月に 5 泊滞在
Managementからの返信 (投稿日 : 2024 年 4 月 11 日)
Thank you for the review and comments Pedro. We appreciate it.

10/10 (非常に良い)

Tamara、Dallas

良かった点 : 清潔度
2024 年 2 月に 5 泊滞在
Managementからの返信 (投稿日 : 2024 年 3 月 7 日)
Thank you for the kind review Tamara. We appreciate it!

10/10 (非常に良い)

Stacey

良かった点 : 施設のコンディションと設備
property was conveniently located close to shops and dining
2024 年 2 月に 4 泊滞在
Managementからの返信 (投稿日 : 2024 年 2 月 22 日)
Thank you for the great review Stacey! We are glad you enjoyed your stay.

8/10 (良い)

Theodore

グループ旅行
良かった点 : 清潔度
The unit was perfectly clean. Access was great and the heat and hot water were great! There is only one closet and one above the counter kitchen cabinet. Very few pots and 6 sets of dishes.
2024 年 1 月に 5 泊滞在
Managementからの返信 (投稿日 : 2024 年 2 月 1 日)
Thank you for the review and comments Theodore. We appreciate it!

10/10 (非常に良い)

Weishuang

家族旅行
良かった点 : 設備とサービス、施設のコンディションと設備
2024 年 1 月に 6 泊滞在
Managementからの返信 (投稿日 : 2024 年 1 月 22 日)
Thank you so much for the great review! We are happy you enjoyed your stay.

10/10 (非常に良い)

Mercedes

良かった点 : 清潔度
2023 年 12 月に 3 泊滞在
Managementからの返信 (投稿日 : 2024 年 1 月 4 日)
Thank you so much for the kind review Mercedes! We hope to see you back again soon.

4/10 (不満)

JOANNA

家族旅行
2023 年 12 月に 5 泊滞在
Managementからの返信 (投稿日 : 2023 年 12 月 28 日)
Thank you for the review Joanna. We always appreciate feedback and would welcome any comments elaborating on the issues you had during your stay. If you'd like to discuss, please reach out to our Guest Services line. Thanks!

8/10 (良い)

charlie

2023 年 12 月に 3 泊滞在
Managementからの返信 (投稿日 : 2023 年 12 月 23 日)
Thank you for the review Charlie! We appreciate it.

10/10 (非常に良い)

Jennifer

家族旅行, グループ旅行
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
As first time visitors this place was VERY accommodating. I chose this place due to the fact that there was no snow in the east & we had a friend who has never skied... However, it was WAY too overpriced for a group of non-avid skiers & certainly not all the lifts were operating. The shuttle from the airport was $140--ONE WAY! ---literally feel raped with the cost of lift tickets, food at certain restaurants were ridiculous- Pizza & Noodle on main street- $30 for tortellini & Alfredo- NO MEAT, Go to fresh market & make a full meal for your family at that price ...But just like Disney, the place was packed & people payed-(roll eyes of ridiculousness).. The accommodations we stayed at were great & had all the amenities we needed. There is a Fresh Market within walking distance but I would recommend the bus or car service if you have an abundant bags of groceries. Bus service is free to many locations.We had a really nice time but I will never return when I can get lift tickets in PA & NY for over half the price...
2023 年 12 月に 3 泊滞在
Managementからの返信 (投稿日 : 2023 年 12 月 24 日)
Thank you for the review and comments Jennifer. We are glad you enjoyed your stay at The Lodge!

4/10 (不満)

Dave

気になった点 : 施設のコンディションと設備
Managementからの返信 (投稿日 : 2024 年 2 月 22 日)
Thank you for the review Dave. We always appreciate any feedback we can get.

2/10 (非常に不満)

Inho、South Jordan

2023 年 11 月に 1 泊滞在
Managementからの返信 (投稿日 : 2023 年 12 月 28 日)
Thank you for the review Inho. You are more than welcome to give our Guest Services line a call to discuss any issues you had.

2/10 (非常に不満)

Michael

家族旅行
There is no human at check-in. You enter your name in a kiosk and an envelope comes out. We were dispensed the wrong key. Much smaller unit than we reserved with not enough beds. No one on site to help. We corrected it for the next night but were exhausted from travel and slept on couch.
2023 年 11 月に 2 泊滞在
Managementからの返信 (投稿日 : 2023 年 11 月 6 日)
Thank you for the review and comments Michael. We apologize again for the issues you had. We will use this as a learning experience and do better in the future. Hopefully the compensation we gave you help to make up for your frustrations.

2/10 (非常に不満)

David

2023 年 10 月に 3 泊滞在
Managementからの返信 (投稿日 : 2023 年 12 月 24 日)
Thank you for the review David. We are always happy for the opportunity to better serve our guests. We appreciate the feedback.

6/10 (普通)

宿泊されたお客様

良かった点 : 清潔度、客室の快適度
The check in process is very confusing. The rooms are nice and updated but we had to request a room change since there was such a stong smell of mold. The pool was closed which was very disappointing. Other than that our stay was nice.
2023 年 10 月に 1 泊滞在
Managementからの返信 (投稿日 : 2023 年 10 月 28 日)
Thank you for the review and comments. We will use them to improve the guest experience moving forward.

2/10 (非常に不満)

Jaxon

2023 年 10 月に 1 泊滞在
Managementからの返信 (投稿日 : 2023 年 10 月 28 日)
Thank you for the review Jaxon. Any additional information would be helpful, so that we may work to improve our guest experience.

2/10 (非常に不満)

Jesse

2023 年 9 月に 1 泊滞在
Managementからの返信 (投稿日 : 2023 年 10 月 28 日)
Thank you for the review Jesse. Any additional information would be helpful, so that we may work to improve our guest experience.

10/10 (非常に良い)

Bernadette

良かった点 : 清潔度、客室の快適度
2023 年 9 月に 2 泊滞在
Managementからの返信 (投稿日 : 2023 年 9 月 8 日)
Thank you for the great review Bernadette! We are happy you enjoyed your stay.

10/10 (非常に良い)

Brooke

2023 年 8 月に 1 泊滞在
Managementからの返信 (投稿日 : 2023 年 8 月 14 日)
Thank you for the great review Brooke. We are happy you enjoyed your stay and hope to see you back soon.

8/10 (良い)

Rodney

家族旅行
良かった点 : 清潔度
Summer one night stay at The Lodge
The check-in process was well explained in the email communication sent after booking. We stayed in building B which was okay however the view out of the window was a parking lot and not the mountains, like we had a choice. The room was very clean and the furnishings were comfortable. As this is a ski hotel and mainly used in the winter, our stay was in the summer and they supplied an in-room A/C unit which was quite noisy. The television was a perfect size and awesome picture quality however I was unable to figure out how to watch local channels and the guide left in the room was useless. Although the video and information literature about obtaining a WiFi password was provided, no WiFi password was given. I had to call the number and the person who answered had a very strong foreign accent which didn't help in writing down the password. She did suggest to text me the password which was a great idea. No hotel keys given. Room door and access from the garage or into building B required either a nine or six numbered code provided. It helped me to take a picture of this information on my phone. Another note, the scenic beauty was amazing but this is a mainly a winter resort. All most all restaurants in the resort didn't open until 10 or 11 for breakfast. If you're an early riser, you need to drive into town for a cup of coffee or meal. With so many options in Park City, we won't be staying here again.
2023 年 7 月に 1 泊滞在
Managementからの返信 (投稿日 : 2023 年 7 月 14 日)
Thanks for the review Rodney. We appreciate the feedback.

6/10 (普通)

Melissa

2023 年 6 月に 4 泊滞在
Managementからの返信 (投稿日 : 2023 年 7 月 18 日)
Thank you for the review Melissa. We always appreciate feedback.

10/10 (非常に良い)

Aaron

2023 年 6 月に 1 泊滞在
Managementからの返信 (投稿日 : 2023 年 6 月 19 日)
Thank you for the great review Aaron! We really appreciate it and are glad you had a good experience.

2/10 (非常に不満)

Matthias Michael

気になった点 : 設備とサービス、施設のコンディションと設備
My unit was B152 (in the B building). The wall treatments were peeling the the unit was dark. The bed mattress was thin and not comfortable. The floor was old and had splinters. The fireplace was malfunctioning and too loud to operate. Management did not respond to service questions or reviews. Definitely would not stay here again.
2023 年 1 月に 1 泊滞在
Managementからの返信 (投稿日 : 2023 年 6 月 11 日)
Thank you for letting us know about your issues. We are always looking for constructive feedback and take your comments very seriously. We will work on addressing them and we hope your next interaction with us is far more enjoyable.

10/10 (非常に良い)

Diana、Kingston

2023 年 1 月に 3 泊滞在
Managementからの返信 (投稿日 : 2023 年 6 月 11 日)
Thank you for the kind review. We hope to see you back soon!

4/10 (不満)

宿泊されたお客様

気になった点 : 清潔度
Disappointing
Disappointing. The property has a great location (at the base of the mountain), but for the price charged the cleanliness of the unit and conditions of the kitchen appliances and bathroom were very disappointing. For instance (among other issues), we found an open pack of chocolate from another guest in one of the shelves and both the fridge and the shower made a disturbing noise. When we got there, front desk did not find our reservation and did not put any extra effort to find it. Instead, we had to prove we had booked it to get any help. Parking is free, but I got a 50 bucks ticket between returning the parking permit to the front desk and getting back to my car to travel back home (it took me less than 15 minutes to do it). Front desk and management said (quote) “it was not their problem” because “they do not manage the parking lot”. There should be at least a fifteen minutes tolerance…
2022 年 12 月に 5 泊滞在
Managementからの返信 (投稿日 : 2023 年 6 月 11 日)
Thank you for letting us know about your issues. We are always looking for constructive feedback and take your comments very seriously. We will work on addressing them and we hope your next interaction with us is far more enjoyable.

6/10 (普通)

Benjamen

良かった点 : 客室の快適度
Not again.
Holes in the carpet. Long black hairs in the shower and on the shower walls. Toilet does not flush well. Outdated furniture and fixtures. Customer service was good but they need to change some internal processes to eliminate me having to call 4 times. They were nice when I called but I shouldn’t have had to call.
2022 年 12 月に 1 泊滞在
Managementからの返信 (投稿日 : 2023 年 6 月 11 日)
Thank you for letting us know about your issues. We are always looking for constructive feedback and take your comments very seriously. We will work on addressing them and we hope your next interaction with us is far more enjoyable.

8/10 (良い)

Sing

良かった点 : 清潔度
We only stayed one night. But my husband noticed there were bugs inside our room. The bathroom toilet has very little water pressure, but i guess the place we got was older and still under construction.
2022 年 9 月に 1 泊滞在

6/10 (普通)

Matt

家族旅行
Easy and convenient, but older. Not built with ac or functional windows. The place had a makeshift and very loud in-room ac unit that woke us several times. And it was still hot even when outside temps were in the low 60s.
2022 年 8 月に 1 泊滞在
Julia C.からの返信 (投稿日 : 2022 年 8 月 18 日)
Thank you for your detailed feedback on you recent stay. Sorry to hear about the challenges you had with the AC, we will address the issues immediately with our maintenance department. We are glad though that the place was easy and convenient for you. Thank for staying with us and we hope to see you again in the near future.

8/10 (良い)

Gina

家族旅行, 小さなお子様連れの家族旅行
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
The condo was very spacious and unique architectural windows. That being said, there were no blinds or coverings for the many windows. Each morning, the sunlight woke everyone up way too early. Any kind of window coverings would of been helpful.
2022 年 7 月に 3 泊滞在
Julia C.からの返信 (投稿日 : 2022 年 8 月 8 日)
Thank you so much for your review, we are delighted to hear that you found our accommodations spacious and unique. We will be sure to share your comments regarding windows with the unit owners. Thank you for staying with us and we hope to welcome you back in the near future.

8/10 (良い)

Carlos E

2022 年 3 月に 5 泊滞在

10/10 (非常に良い)

helen、new york

家族旅行
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
Very convenient location, clean, spacious. Just one small suggestion-the dishwasher need an update. Overall very good experience.
2022 年 3 月に 5 泊滞在

2/10 (非常に不満)

Maxim

良かった点 : 清潔度
気になった点 : 設備とサービス、施設のコンディションと設備
Old Looks different than the website Only Good thing is clean and good parking
2022 年 2 月に 6 泊滞在

6/10 (普通)

James

良かった点 : 設備とサービス
気になった点 : 施設のコンディションと設備
Location to the ski lifts was great. Waste trucks making a racket each morning at 6am was not so great. Furnishings were in poor condition. For the overnight/stay rate this property it did not provide comparable comfort.
2022 年 2 月に 3 泊滞在

2/10 (非常に不満)

Chris

気になった点 : 清潔度、客室の快適度
Awful experience on many levels
Awful experience. From parking the car, checking in, room quality to WiFi, it was just terrible - and I travel extensively. Great location, but I would not recommend to anyone.
Hotel charges $400 if parking pass not returned. This is how easy it is to find.
2022 年 1 月に 1 泊滞在

6/10 (普通)

Brieanna、Panama City

家族旅行
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
Can’t get any closer to the lifts! But I had someone knock on my door at 11PM looking for a dog and I had housekeeping enter my room at 9AM when I was in the bathroom.
2022 年 1 月に 1 泊滞在

2/10 (非常に不満)

Arturo

グループ旅行
気になった点 : 清潔度、設備とサービス、施設のコンディションと設備
Confusing check-in process. Unclear directions regarding parking pass. No garbage collection. Murphy bed is uncomfortable. Only redeeming quality is the amazing ski/in out.
2021 年 12 月に 5 泊滞在

4/10 (不満)

brett

家族旅行
気になった点 : 施設のコンディションと設備
Lots of noisy deliveries at 5 o’clock AM. Plumbing Problems Maintainance needed on Fossetts and slow drains. People who do not stay there drive their Vehicle in the garage get dressed for skiing then a designated driver takes the car out the garage. Causing lots of congestion.
2021 年 12 月に 2 泊滞在

8/10 (良い)

Kathy

グループ旅行
良かった点 : 清潔度、客室の快適度
The Lodge at Mountain Village
Room 147 was very spacious and the hide-a-bed was surprisingly comfortable. Very clean and nicely updated. Large kitchen and bathrooms. Front desk hours were pretty unreliable. Our last day there (a Friday) the front desk was closed all day.
2021 年 12 月に 1 泊滞在

6/10 (普通)

Allyn

グループ旅行
気になった点 : 清潔度
Hard to find place to Check in and Check out
It was hard to find a place to check in and parking. Also I had hard time finding a place to return parking permit
2021 年 11 月に 1 泊滞在

6/10 (普通)

宿泊されたお客様

家族旅行
the room was a little dated and the bed was not very comfortable it’s a very confusing property as well. we checked in after hours and it took a while to find the correct parking area and then our room.
2021 年 11 月に 2 泊滞在

10/10 (非常に良い)

Kylee

2021 年 11 月に 1 泊滞在

6/10 (普通)

Tiffany

2021 年 11 月に 1 泊滞在

2/10 (非常に不満)

Mike

グループ旅行
気になった点 : 清潔度、客室の快適度
The photos I reviewed when I booked the room and what I actually got where two different things
2021 年 10 月に 1 泊滞在

2/10 (非常に不満)

Jeffery

カップルで旅行
気になった点 : 設備とサービス
THE PROPERTY IS VERY WELL MAINTAINED. WE MADE OUR STAYCATION IN THE FALL SO THE SCENERY WAS GREAT. THE CHECK IN PROCESS WAS NOT FUN AT ALL. WE STAYED IN A COMPLETELY DIFFERENT BUILDING THEN WE CHECKED IN AT AND FINDING THE ENTRANCE TO THE OTHER BUILDING WAS A CHALLENGE.
2021 年 10 月に 2 泊滞在

4/10 (不満)

Riley

家族旅行
良かった点 : 清潔度
気になった点 : 客室の快適度
2021 年 8 月に 1 泊滞在

6/10 (普通)

宿泊されたお客様

家族旅行
良かった点 : 清潔度
Okay-ish Overall
Older property with confusing check-in, parking and map. Our unit was remodeled nicely and very clean/comfy, but the entire property still had an "old" feeling. Water pressure and pipes were loud, patio was small, hallways to condo were not remodeled. Great location for summer fin in Park City, however.
2021 年 8 月に 1 泊滞在

10/10 (非常に良い)

Brett

良かった点 : 清潔度、客室の快適度
2021 年 8 月に 1 泊滞在
Julia C.からの返信 (投稿日 : 2021 年 8 月 23 日)
We are delighted to see your positive feedback for The Lodge. Thank you for staying with us and we appreciate your feedback. Come back soon for another awesome experience.

10/10 (非常に良い)

宿泊されたお客様

家族旅行
良かった点 : 清潔度、施設のコンディションと設備
Great location! The summer activities such as alpine slide, etc are right there. Also walking distance to Main Street. We had the sliding door open and were apparently too loud while playing a game with our kids and the police came. Don’t plan on making ANY noise after 9:30 pm. Otherwise, it was great!
2021 年 7 月に 1 泊滞在

6/10 (普通)

Ryan

良かった点 : 清潔度
気になった点 : 客室の快適度
2021 年 7 月に 2 泊滞在

10/10 (非常に良い)

宿泊されたお客様

家族旅行
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
Great location, so close to everything.
2021 年 7 月に 2 泊滞在