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Splendid 2br w/ parking in Montévrain, nearby Disneyland Paris - Welkeysの口コミ

Splendid 2br w/ parking in Montévrain, nearby Disneyland Paris - Welkeys
Montévrain, Île-de-France

口コミ

6.4
評価 10 - 11 件の口コミ中 2 件が非常に良い" "
評価 8 - 11 件の口コミ中 3 件が良い" "
評価 6 - 11 件の口コミ中 2 件が普通" "
評価 4 - 11 件の口コミ中 3 件が不満" "
評価 2 - 11 件の口コミ中 1 件が非常に不満" "

6.4/10

清潔度

8.0/10

設備とサービス

8.0/10

施設のコンディションと設備

口コミ

8/10 (良い)

Kevin H.

01. 04. 2024
L'appartement est en fait très beau, mais présente de légers défauts tels qu'une lampe défectueuse dans la cuisine. Sinon, c'était un bon séjour. L'emplacement est vraiment parfait si vous voulez visiter Disneyland. Vous n'arrez pas à Disneyland en 10 minutes en voiture.
2024 年 3 月に 3 泊滞在
VrboOwnerからの返信 (投稿日 : 2024 年 4 月 9 日)
Bonjour Kevin, nous vous remercions pour ce commentaire. Nous sommes heureux que vous ayez apprécié l'emplacement et l'aménagement de cet appartement. Votre remarque a bien été prise en compte et sera transmise aux équipes compétentes. Nous espérons vous accueillir à nouveau à Montévrain, ou dans l'une de nos autres destinations. Bien à vous.

2/10 (非常に不満)

Evelyn K.

気になった点 : 清潔度
Would not stay here again. Very rude host
The owner was very rude. They were mad at us because we used an extra blanket available in the closet . We were questioned why we used it, as we were only four people. I answered because we were cold. They also questioned why we used towels available in the toilet. We answered because our towels were wet. The owner kept on questioning about the use of the blanket and the towels ( both fully accesible in the apartment), bey insisted we had to pay extra for using them. That seemed quite a a scam. The access to property was extremely difficult. The owner sent over 10 videos to explain the process as it was almost an impossible mission to get in. Very annoying. Would not recommend renting here
2023 年 12 月に 4 泊滞在

4/10 (不満)

Ty N.

気になった点 : 清潔度
Aggressive/Unresponsive Property Manager
We stayed here for 4 nights and had a few issues. When we arrived, we found a towel outside on the patio. We had mattress protectors for each bed but no fitted or flat sheets. We couldn't get the door open one day and it took several texts and phone calls to get ahold of the property manager, spanning a 30 minute period of trying to get in. When he did answer he was exasperated and explained how to get the lock open. 4 days after we checked out, the property manager messaged me accusing me to stealing sheets and 8 towels. When I tried to ask him questions I recieved replies like "all the beds were made, what more could you want?", "you took what was in the closet, so don't say you didn't find it", and "because what you did is completely incomprehensible". They took a security deposit and then charged my credit card more for stolen goods I never took. There are better places to stay with hosts that treat you with civility so I would recommend looking elsewhere.
2023 年 7 月に 4 泊滞在

8/10 (良い)

Claudiu B.

良かった点 : 清潔度
Proche de Disney
Dans l’ensable, très bien passé. Le canapé du salon a changer. A la fin un peut bizarre la menace de surplus de facturation pour le ménage alors que le ménage est compris dans le prix … bof.
2023 年 8 月に 3 泊滞在

6/10 (普通)

Janderi manuel morocho espinoza

2023 年 7 月に 2 泊滞在

6/10 (普通)

Marie A.

Appartement bien
Appartement bien : intérieur propre et fonctionnel, mais balcon très sale, dommage de ne pas pouvoir en profiter en été. La procédure d’arrivée communiquée par vidéos via whatsapp nous a fait perdre 1h lors de notre arrivée car nous nous sommes retrouvés bloquer à l’entrée de l’immeuble, le digipass n’était pas près de la porte donc pas visible. De plus, impossible d’émettre un appel pour avoir des explications supplémentaires car tous nos appels étaient refusés par l’hôte —> elle ne répondait qu’aux textos. La situation était assez stressante… Dans l’ensemble nous avons passé un bon séjour.
2023 年 6 月に 2 泊滞在
VrboOwnerからの返信 (投稿日 : 2023 年 9 月 11 日)
Bonjour, nous vous remercions d'avoir pris le temps de nous faire un retour. Nous sommes heureux que vous ayez apprécié l'aménagement de cet appartement. Vos remarques ont bien été prises en compte et nous ferons le point avec nos équipes afin que cette situation ne se répète pas. Souhaitant satisfaire au mieux chaque voyageur, nous espérons vous accueillir à nouveau afin de vous proposer une expérience améliorée. Bien cordialement.

4/10 (不満)

Ibnalmuataz

2023 年 6 月に 2 泊滞在

8/10 (良い)

Marc

家族旅行
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
Wir hatten einen schönen Aufenthalt.🤗
2023 年 5 月に 4 泊滞在

10/10 (非常に良い)

Gary C.

良かった点 : 清潔度
Coming from the USA it is always hard to tell what you will get. This was the very best.
It was everything that we saw and read on line. Couldn’t have asked for more. Thank you
2022 年 12 月に 2 泊滞在
VrboOwnerからの返信 (投稿日 : 2023 年 9 月 11 日)
Dear Gary, thank you for taking the time to write us a feedback. We are happy that you enjoyed your overall stay. We would be delighted to welcome you again anytime soon. Have a good day!

10/10 (非常に良い)

Yannick L.、Paris

良かった点 : 清潔度
Excellent logement
Le logement est dans un quartier incroyable. Le logement en lui même est équipé avec juste ce qu’il faut la propriété est propre entretenu soigné. Nous avons été accueillis par les responsables un superbe accueille.
2021 年 12 月に 2 泊滞在
VrboOwnerからの返信 (投稿日 : 2023 年 9 月 11 日)
Bonjour Yannick, merci pour votre commentaire. Nous sommes heureux que vous ayez apprécié l'emplacement et l'équipement de cet appartement ainsi que le contact avec nos équipes. Nous espérons vous recevoir à nouveau très bientôt. Bien à vous.

4/10 (不満)

Izalina P.

気になった点 : 清潔度
Worst vacation rental I have ever stayed in
1. Very poor communication with the main rental company Welkeys. We arrived at our rental location and still did not have instructions on how to check in despite me requesting them. Finally called the manager who emailed us the info and informed us that we would need to wait 50 mins for someone to come and let us into the place. 2. The apartment was dirty when we arrived and not ready for guests. The bathroom was filthy (sink and bath had hair and scum residue) and no supply of hand soap at all. On regular times this would be unacceptable but even more so during COVID. The kitchen sink still had food chunks in the drain and the table had crumbs everywhere from the people before us. Very limited toilet paper supply for a family of 4 (Only a few sheets!). 3. The beds were not made. We had to make our own beds. When they supplied the bedding, we only had one fitted sheet for 2 beds, 1 pillow set (so we had to use our own t-shirts as pillow cases for the second bed by fitting in the pillows inside). They provided us with 3 duvet covers and since we were missing a fitted sheet we used the extra duvet cover as a sheet to lay on the mattress. 4. Bath towels smelled of cigarette smoke 5. After complaining to the manager in charge, she sent a cleaning lady the next morning. They only cleaned the bathroom and vacuumed the floor but did not touch the kitchen and did not provide an additional fitted sheet although they did provide a set of the missing pillow cases. They did not provide us with any soap either. 6. As we communicated our disappointment with Welkeys and asked them to make it right by the customer, they emailed a reservation Cancellation, which we had not requested. The apartment itself was new and could have worked well, but the issues meant that we asked to stay with relatives most our nights there and certainly never ate there! Very disappointing and our first really poor experience with VRBO.
2021 年 12 月に 4 泊滞在
VrboOwnerからの返信 (投稿日 : 2023 年 9 月 11 日)
Hi, we have carefully read your comment. We are sorry that your stay was not up to your expectations. Our cleaning team took care of the apartment the day you arrived even if they were late. Our team also offered you a refund for the issue. We have taken your remarks into account and we will make sure to discuss them with our team. As we strive to improve with each and every customer, we hope to welcome you again to provide you with an improved experience. Best regards.