Dear Yoshiki,Thank you for your appreciation regarding your recent stay at the Victoria Hotel.We are glad your stay went well and hope to have the pleasure of welcoming you soon.
Good afternoon,Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,
Good afternoon,On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. It is true that in Paris rooms are not huge but we try to make them as practical as possible.
Good Afternoon from Paris
We thank you for your comments.
We are sorry to realize that our reservation reply was so short and cold. In the future we will try to be more expressive and detailed when sending our confirmations out.
The City Tax is not included in the price of the accomodation and we ask our guests to pay it separately. The information appears when you make a reservation via EXPEDIA
We keep the haidryers at the Reception and ask for a deposit of 10 € to make sure it will be given back as many guest forget them and then we run out of hairdryers.
There are normally two waste bins, one in the room and another one in the bathroom. We are sorry you were missing one. The housekeeping service would have been happy to bring you one if needed.
We do hope your stay was enjoyable eventhougth you had these problems and hope next time we make things better for you
Best Regards
Carolina Rouleau
Management
Dear Shimin,Thank you for taking the time to put a note regarding your recent stay at the Victoria Hotel.We hope to have the pleasure of welcoming you soon.
8/10 (良い)
Michael
2024 年 5 月 9 日
良かった点 : 清潔度、施設のコンディションと設備
Prima hotel met een goede locatie
Michael
2024 年 5 月に 3 泊滞在
Cécilia Lambert - GMからの返信 (投稿日 : 2024 年 5 月 13 日)
Dear Michael,Thank you so much for taking the time to rate your recent stay in our property. We are delighted that you had a nice experience in overall and we are looking forward to welcoming you back again soon!
10/10 (非常に良い)
Danubia Rute Ribas、Toronto
カップルで旅行
2024 年 4 月 29 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great location! Just a two-minute walk to the subway station and a pleasant 20-minute stroll to the Louvre. With a Carrefour right in front of the hotel and restaurants and coffee shops scattered all around, everything you need is conveniently close by.
Danubia Rute Ribas
2024 年 4 月に 6 泊滞在
Cécilia Lambert - GMからの返信 (投稿日 : 2024 年 4 月 30 日)
Good morning Danubia Rute Ribas,We thank you for taking the time to leave this comment following your recent stay with us and are delighted that everything went well.As you point out, our hotel is located in a popular and central district of Paris, lively and animated.This is undeniably an asset that we wish to highlight in order to inform our customers of nearby access facilities.We hope to have the pleasure of welcoming you during your next stay in Paris.
8/10 (良い)
franck
2024 年 4 月 24 日
franck
2024 年 4 月に 1 泊滞在
Cécilia Lambert - GMからの返信 (投稿日 : 2024 年 5 月 15 日)
Dear Franck,Thank you for your appreciation regarding your recent stay at the Victoria Hotel.We are glad your stay went well and hope to have the pleasure of welcoming you soon
8/10 (良い)
Claude
カップルで旅行
2024 年 4 月 5 日
À bit noisy at certain times
Claude
2024 年 3 月に 4 泊滞在
Cécilia Lambert - GMからの返信 (投稿日 : 2024 年 4 月 8 日)
Dear Claude,Thank you so much for taking the time to rate your recent stay in our property. We are delighted that you had a nice experience. It is true that we are situated in lively neighbourhood of Paris and sometimes there is litlle bit of life sounds.We are looking forward to welcoming you back again soon!
8/10 (良い)
Sally
家族旅行
2024 年 4 月 2 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス
We stayed at Hotel Victoria for 6 nights. It was a great location- very close to grands boulevards metro and easy walk to Opera, Louvre & many other places
Our room was small (like most hotels in Paris) mattress very comfortable and a lift to get up to all levels which was great. Fresh towels daily and breakfast was good to get us going for the day. For the price it was what we expected thanks
Sally
2024 年 3 月に 6 泊滞在
Cécilia Lambert - GMからの返信 (投稿日 : 2024 年 4 月 2 日)
Dear Sally,Thank you so much for taking the time to rate your recent stay in our property. It is true that our central location is a major asset.We are delighted that you had a nice experience in overall and we are looking forward to welcoming you back again soon!
10/10 (非常に良い)
Sarah
家族旅行
2024 年 4 月 1 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
We had a wonderful stay, the reception staff in particular were very helpful and welcomed guests in at least 5 different languages just while we were checking in! Really impressed and it made it much easier for my not very confident French!
Sarah
2024 年 2 月に 2 泊滞在
Cécilia Lambert - GMからの返信 (投稿日 : 2024 年 4 月 2 日)
Dear Sarah,Thank you for taking the time to share your excellent experience with us! All the team and I would like to say thank you and wishes you a very nice day. With best regards,
8/10 (良い)
Tricia
2024 年 3 月 3 日
良かった点 : スタッフとサービス、施設のコンディションと設備
Tricia
2024 年 3 月に 1 泊滞在
Cécilia Lambert - GMからの返信 (投稿日 : 2024 年 3 月 4 日)
Dear Tricia,Thank you for your appreciation regarding your recent stay at the Victoria Hotel.We are glad your stay went well and hope to have the pleasure of welcoming you soon.
8/10 (良い)
宿泊されたお客様
2024 年 2 月 24 日
良かった点 : スタッフとサービス
宿泊されたお客様
2024 年 2 月に 1 泊滞在
Cécilia Lambert - GMからの返信 (投稿日 : 2024 年 2 月 26 日)
Dear Anonymous,Thank you for your appreciation regarding your recent stay at the Victoria Hotel.We are glad your stay went well and hope to have the pleasure of welcoming you soon
8/10 (良い)
Serge
2024 年 2 月 19 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Serge
2024 年 2 月に 1 泊滞在
Cécilia Lambert - GMからの返信 (投稿日 : 2024 年 2 月 20 日)
Bonjour Serge,Je vous remercie d'avoir pris le temps de noter votre récent séjour à l'hôtel Victoria.Je suis ravie qu'il se soit bien déroulé et espère avoir le plaisir de vous accueillir à nouveau.Belle journée.
8/10 (良い)
Katia
家族旅行
2024 年 2 月 13 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Hôtel très bien situé. Chambre et sanitaires en bon état et très propres.
Le seul bémol est sur la sécurité, (entrée ouverte à 2h du matin avec gardien en train de dormir derrière le comptoir) et les équipements (au moins une prise électrique près des lits serait la bienvenue)
Katia
2024 年 2 月に 1 泊滞在
Cécilia Lambert - GMからの返信 (投稿日 : 2024 年 2 月 13 日)
Bonjour Katia,Je vous remercie d'avoir pris le temps de laisser votre avis suite à votre récent séjour.Je suis ravie que votre séjour se soit bien déroulé et que vous l'ayez apprécié.Concernant le problème que vous soulignez, nous allons faire le nécessaire auprès de la personne concernée. Pour les prises électriques, nous sommes actuellement en cours d'amélioration à ce niveau.Nous espérons vous revoir bientôt.
8/10 (良い)
Myra
グループ旅行
2024 年 2 月 9 日
良かった点 : 清潔度、スタッフとサービス
rooms were clean and serviced daily.one negative comment was only one electric socket in our room
The hotel was very convenient for metro and restaurants and my group of 8 would all stay again.
Myra
2024 年 2 月に 3 泊滞在
Cécilia Lambert - GMからの返信 (投稿日 : 2024 年 2 月 12 日)
Dear Myra,Thank you so much for taking the time to rate your recent stay in our property. We are delighted that you had a nice experience at Victoria Hotel.For electric socket in room, we are working on it.We are looking forward to welcoming you back again soon!
4/10 (不満)
Olivier
出張
2024 年 2 月 8 日
気になった点 : スタッフとサービス、施設のコンディションと設備、客室の快適度
PAs top mais à quoi fallait-il s'attendre
L'hôtel vaut bien ses 2 étoiles
Avantage le prix et la localisation parfaite
Petite chambre mal insonorisée voire pas du tout
Petit déjeuné très très sommaire : pas de salé - pas de chaud et très peu de variété
De plus le gel douche mis à disposition ne sent pas très bon
Heureusement la literie est correcte
Olivier
2024 年 1 月に 4 泊滞在
Cécilia Lambert - GMからの返信 (投稿日 : 2024 年 2 月 8 日)
Bonjour Olivier,Je vous remercie d'avoir pris le temps de laisser votre avis suite à votre récent séjour.Je prends bien note de vos remarques.Concernant le petit déjeuner, celui-ci me parait plus que correct pour 8. En effet, il n'y a pas de chaud mais un choix de céréales, viennoiseries, pains, boissons chaudes et froides, fruits secs, yaourts et brioche.Il est vrai que nos chambre ne sont pas immenses mais nous essayons de les rendre le plus pratique possible.Pour le gel douche, c'est la première fois que j'ai cette remarque, je vais donc me pencher sur le sujet.Vous souhaitant une belle journée.
10/10 (非常に良い)
Karlucy
2024 年 2 月 8 日
Karlucy
2024 年 1 月に 11 泊滞在
Cécilia Lambert - GMからの返信 (投稿日 : 2024 年 2 月 9 日)
Dear Karlucy,Thank you for your appreciation. We are delighted that you had a good stay and hope to see you again soon.
10/10 (非常に良い)
Rosalind Townsley
グループ旅行
2024 年 2 月 8 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
A very good budget hotel in an excellent location.
Rosalind Townsley
2024 年 2 月に 3 泊滞在
Cécilia Lambert - GMからの返信 (投稿日 : 2024 年 2 月 8 日)
Dear Rosalind Townsley,Thank you for taking the time to share your excellent experience with us! All the team and I would like to say thank you and wishes you a very nice day. With best regards,
10/10 (非常に良い)
Luciana
家族旅行
2024 年 2 月 6 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Ótima localização e café da manhã em Montmartre
Fomos muito bem atendidos. Cama bem confortável. Box extremamente pequeno, mas com boa ducha.
Luciana
2024 年 1 月に 2 泊滞在
Cécilia Lambert - GMからの返信 (投稿日 : 2024 年 2 月 7 日)
Dear Luciana,Thank you so much for taking the time to rate your recent stay in our property. We are delighted that you had a nice experience in overall and we are looking forward to welcoming you back again soon!
4/10 (不満)
宿泊されたお客様
2024 年 2 月 3 日
良かった点 : 清潔度
気になった点 : スタッフとサービス、施設のコンディションと設備
Size of the room too small
宿泊されたお客様
2024 年 1 月に 5 泊滞在
Cécilia Lambert - GMからの返信 (投稿日 : 2024 年 2 月 5 日)
Dear Lim,Thank you so much for taking the time to rate your recent stay in our property. We are extremely sorry that our property did not match your expectations.It is true that in Paris rooms are not huge but we try to make them as practical as possible. We are looking forward to welcoming you back again soon! Yours truly,
2/10 (非常に不満)
MERT
家族旅行
2024 年 1 月 28 日
気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Tekrar rezarvasyon yapmayı düşinmem
Konaklama yeri bir ara sokakta. Sokağa girerken evsiz isnalar sokak başını işgal etmiş. Giriş çıkış güvensiz. Otel eski. Kahvaltısı çok vasat. Kruvasan kahve ve yağ peynir var. Çok vasat.ayrıva biz çocuklu aileyiz. Rezervasyonumuzda bize sıkıntı yaşattılar. 2 saat hotel yetkililerine çocuk için para ödediğimizi söylememize rağmen bizden gecelik 60 euro istediler. Vermedik tabi. Hotels.com yetkililerini aradık. 18 yaş altına şehir vergisi alınmıyor. Bunu da istediler. Vermedik. Çalışanlar yerel kuralları bilmiyor. Otele girişimiz çok sıkıntılı oldu. Otelin asansörü 2 kişilik. Ufak. Tek iyi tarafı metroya yakın. Merkezi konumda. Gece dışarıda çok yemek yeri var.
MERT
2024 年 1 月に 2 泊滞在
Cécilia Lambert - GMからの返信 (投稿日 : 2024 年 2 月 5 日)
Good morning Mert,I am sorry to read this comment.I spent some time with you to resolve the issue. The reservation we received was for 2 people and not for 3, which is why a supplement was asked for.I contacted the agency that had booked with us, which itself had a reservation for 2 and not 3. I still gave you a room for 3 people at no extra cost, I was not obliged to do so.The breakfast that was included in your reservation is a simple but varied breakfast consisting of yogurts, cereals, pastries, dried fruits, hot and cold drinks, cake... so nothing mediocre in my opinion.We are in Paris so it is true that the elevators are not big but I don't understand why this is a problem.
8/10 (良い)
Laura
2024 年 1 月 28 日
良かった点 : 清潔度
Laura
2024 年 1 月に 2 泊滞在
Cécilia Lambert - GMからの返信 (投稿日 : 2024 年 1 月 29 日)
Dear Laura,Thank you for your appreciation. We are delighted that you had a good stay and hope to see you again soon.
8/10 (良い)
Danielle
2024 年 1 月 27 日
良かった点 : スタッフとサービス、施設のコンディションと設備
Great location to explore the city
Danielle
2024 年 1 月に 3 泊滞在
Cécilia Lambert - GMからの返信 (投稿日 : 2024 年 1 月 29 日)
Dear Danielle,Thank you for your appreciation regarding your recent stay at the Victoria Hotel.We are glad your stay went well and hope to have the pleasure of welcoming you soon
6/10 (普通)
Robson
2024 年 1 月 23 日
良かった点 : 清潔度、施設のコンディションと設備
気になった点 : 客室の快適度
Robson
2024 年 1 月に 3 泊滞在
Cécilia Lambert - GMからの返信 (投稿日 : 2024 年 1 月 24 日)
Dear Robson,Thank you for taking the time to put a note regarding your recent stay at the Victoria Hotel.We hope to have the pleasure of welcoming you soon.
6/10 (普通)
Kevin
2024 年 1 月 22 日
Petite déception
Le réceptionniste était vraiment très accueillant et agréable mais petite déception quand nous avons vu l’état de la chambre.
Kevin
2024 年 1 月に 1 泊滞在
Cécilia Lambert - GMからの返信 (投稿日 : 2024 年 1 月 23 日)
Bonjour Kevin,Je vous remercie d’avoir pris le temps de rédiger un avis sur notre établissement. Cela nous permet d’identifier les points sur lesquels nous devons progresser et d’améliorer ainsi notre qualité de service. Je suis désolé que votre expérience dans notre établissement n’ait pas été à la hauteur de vos attentes. J’espère que cet incident n’aura pas entamé votre confiance envers notre établissement et que nous aurons le plaisir de vous accueillir à nouveau prochainement.
10/10 (非常に良い)
Caltus
グループ旅行
2024 年 1 月 13 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The location feels safe, there are many restaurants and supermarkets around the hotel, and it is also close to the subway station, so you can enjoy breakfast and would like to come back next time.
Caltus
2024 年 1 月に 5 泊滞在
Cécilia Lambert - GMからの返信 (投稿日 : 2024 年 1 月 17 日)
Dear Caltus,Thank you so much for taking the time to rate your recent stay in our property. We are delighted that you had a nice experience in overall and we are looking forward to welcoming you back again soon! Yours truly,
Dear Giulia,Thank you for taking the time to put a note regarding your recent stay at the Victoria Hotel.We hope to have the pleasure of welcoming you soon.
Bonjour Guillaume,Nous vous remercions d'avoir pris le temps de noter votre séjour à l'hôtel Victoria et sommes ravis que tout se soit bien déroulé.Au plaisir de vous revoir bientôt.
Dear Cecilie,Thank you for taking the time to rate your recent stay in our property. We are delighted that you had a nice experience.We hope to see you again soon.
Dear Jessica,Thank you for taking the time to put a note regarding your recent stay at the Victoria Hotel.We hope to have the pleasure of welcoming you soon.
8/10 (良い)
claudine
2023 年 12 月 16 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
bonne nuit à l'hôtel Victoria
Très bon accueil et hôtel très bien situé dans Paris : calme,
proche du métro, des restaurants et des grands magasins.
C'était parfait pour un week-end.
Hôtel à recommander
Bonjour Claudine,Je vous remercie pour cet agréable commentaire.Nous sommes ravis que votre séjour à l'hôtel Victoria se soit bien déroulé et espérons vous revoir bientôt.