The Staf is nice and polite, but the hotel is not a 4* and needs work.
The bathroom is tiered, toilet bowl loose, used toiletries not replaced, no sleepers or robes, the floor creeks. Light switch also does not work, shower head half blocked by line scale.
Mattresses need replacing or a topper.
No way to adjust temperature - there was a control in my room, but that did not work.
Breakfast was disappointing, no fresh fruit,