Dear Mei, Thank you for your great review, it was a pleasure receiving you for such a special occasion. We are pleased to know that you enjoyed the cleanliness and the space of our Suites but as well the high-level service of our Team. We are glad to know that you enjoyed your honeymoon on every aspect in our establishment. Awaiting the pleasure of welcoming you again very soon.Warmest regards, Kim Rousseau General Manager

Dear Guest, We would like to thank you for taking the time to share your experience, it was a pleasure receiving you! We are very pleased to know that you enjoyed your stay with us, especially due to the size, equipment and design of our Suites. We are glad that you enjoyed the service provided by our Team. Awaiting the pleasure of welcoming you again soon, Warm Regards, Kim Rousseau, General Manager

Dear Shun, We would like to thank you for taking the time to share your experience, it was a pleasure receiving you! We are very pleased to know that you enjoyed your stay with us, especially due to the size and equipments of your Suite. Awaiting the pleasure of welcoming you again soon for a long stay, Warmest Regards, Kim Rousseau, General Manager

匿名、 私達のホテルに4泊滞在している間、あなたはあなたが占有していた2つのスイートに重大な損害を与えました。これらの損害賠償を修復するための作業は、スイートを修復するために数千ユーロもかかります。私達はあなたの滞在中に生じた損害に対してあなたが責任を負うこと、そして保証として与えられたクレジットカードがこれらの損害をカバーするために使用されることをあなたに思い出させます。この手順はすべてのホテルに適用されます。これは、チェックイン時に署名した予約フォームにも明記されています。ホテルにいる間に説明したことと、あなたの過失および失礼な行為を写真で明記したことをお知らせします。あなたが引き起こした損害。状況を明確に説明し、請求される可能性があることを説明したメールもExpediaに送信しました。 また、あなたが責任を負う損害賠償金を支払う必要がないために、当ホテルが窃盗罪で告発された損害に対して賠償金が支払われることを通知したのは1度だけであることをお知らせします。あなたの行為は容認できないこと、そしてこのような虚偽の告発や当ホテルの評判の軽蔑は違法であり、法律により処罰されることをご承知おきください。 よろしく、 キムルソー ゼネラルマネージャー

Dear Yudai, We would like to thank you for taking the time to share your experience, it was a pleasure receiving you! We are very pleased to know that you enjoyed your stay with us, especially due to the comfort and cleanness of our Suites. We are glad that you enjoyed the fully-equipped kitchen in your Suite, feature present in each of our Suites, which adds a "just like a Parisian" feeling to your stay. Awaiting the pleasure of welcoming you again, Warm Regards, Kim Rousseau, General Manager

Dear Itaru, We would like to thank you for taking the time to share your experience, it was a pleasure receiving you! We are very pleased to know that you enjoyed your stay with us, especially due to the size, equipment and brightness of our Suites. We are pleased that you managed to live the Parisian lifestyle by enjoying the various markets in our neighborhood. Awaiting the pleasure of welcoming you again soon, Warmest Regards, Kim Rousseau, General Manager

Dear Chika, We would like to thank you for taking the time to share your experience, it was a pleasure receiving you! We are very pleased to know that you enjoyed your stay with us, especially due to comfort and cleanness of our Suites as well as our breathtaking view on the Bassin de l'Arsenal. Awaiting the pleasure of welcoming you very soon, Warmest Regards, Kim Rousseau, General Manager

Dear Mariko, Thank you for this amazing review, it was a pleasure welcoming you for those 2 weeks! We are pleased that you enjoyed your stay with us, especially due to our central location near Gare de Lyon and Gare d’Austerlitz as well as many metro stations, which was very convenient for you on a daily basis. We are proud that you enjoyed the comfort and design of our Suites, but moreover the size of our Suites which are very rare on the Parisian market as you mentioned, with an amazing view on the Bassin de l’Arsenal. We would to thank you for your opinion about our kitchen appliance. We have taken good note of your comments and will make sure we apply them. Awaiting the pleasure of welcoming you again very soon with your daughter, Warm Regards, Kim Rousseau, General Manager

Cher Arihiro, Merci de ce gentil commentaire, nous étions heureux de vous accueillir. Nous sommes content que vous ayez apprécié la taille et le confort de nos Suites. Nous vous souhaitons bon courage dans votre apprentissage du français! En attendant le plaisir de vous recevoir de nouveau, Bien Cordialement, Kim Rousseau, Directrice Générale

Dear Guest, Thank you for your kind review. We are really that you enjoyed your Suite as well as the location of our hotel. Awaitng the pleasure of welcoming you again, Warm Regards, Kim Rousseau, General Manager

Dear Valerie,Thank you for your great review, it was a pleasure receiving you. We are please to know that you enjoyed our Suites and our location. The team is thrilled that you appreciated the service. Awaiting the pleasure of welcoming you again soon,Warmest regards, Kim Rousseau, General Manager

Dear sir, madam, We would like to thank you for taking the time to share your experience, it was a pleasure receiving you!We are glad that you enjoyed the service provided by our Team.We are sorry that our Breakfast was not to your taste. . Our Continental Breakfast is served with a fresh juice, a hot beverage, an assortment of breads and pastries as well as organic jams and butter. The breakfast is indeed served in your Suite, which pleases many of our Guest but should you have asked, it would have been a pleasure to serve it in our Concept Store.Awaiting the pleasure of welcoming you again soon,Warmest Regards,Kim Rousseau,General Manager

Sir, Many thank for your enthusiastic feedback.We will be delighted to welcome you soon at Goralska Residences. Warmest regards, Elodie

Sir, Many thank for your enthusiastic feedback.We will be delighted to welcome you soon at Goralska Residences. Warmest regards, Elodie

Dear Sarah,We would like to thank you for taking the time to share your stay experience with us. We are very happy to know that you enjoyed the space and the comfort of your Suite as well as the beautiful view of the Port de l'Arsenal. The location of the hotel is indeed in a quiet area of the Marais, although the more animated areas as La Bastille, the historical Marais or l’Ile Saint Louis are very close with only a 5-to-15-minute walk to reach them. We do indeed also have the chance to have several metro stations close to the hotel with several direct lines that allows our guests to get to most of the main attractions in Paris in very little time. We hope to have the pleasure of welcoming you again soon. Kind regards,Kim RousseauGeneral Manager

Dear Susana,Thank you so much for this 10/10 review!Awaiting for the pleasure of welcoming you again soon.Best regards,

Dear Quisaira,We would like to thank you for taking the time to share your experience and for your amazing review.We are looking forward to seeing you again soon!Kindest regards,

Dear Stacy, We would like to thank you for your review and for your warm recommendation, it was a pleasure receiving you! We would also like to thank you for your kind words regarding the team. We are thrilled that you appreciated the view, our spacious Suites, the location as well as the neighborhood. Awaiting the pleasure of welcoming you again soon. Kindest regards,

Dear Stephan,We would like to thank you for taking the time to share your experience. We are very pleased to know that you enjoyed your stay with us, especially due to the friendliness and the high level of service provided. Your kind words will be shared with Amelie and the team.Awaiting the pleasure of welcoming you again soon.Warmest Regards,Kim RousseauGeneral Manager

Dear Said,We would like to thank you for your amazing review, it was a pleasure receiving you!Thank you for acknowledging our Team's kindness, since we are all fully dedicated to giving all our customers the best possible experience.Awaiting the pleasure of welcoming you again soon,Warmest Regards,Kim Rousseau,General Manager

Dear Stephan,There is no better satisfaction than reading that you enjoyed your stay with us once again!Thank you for acknowledging our Team's kindness, since we are all fully dedicated to giving all our customers the best possible experience.Awaiting the pleasure of welcoming you again soon,Warmest Regards,Kim Rousseau,General Manager

Dear Amy,We would like to thank you for taking the time to share your experience, it was a pleasure receiving you!We are very pleased to know that you enjoyed your stay with us, especially due to the friendliness and the high level of service provided by our Team. We are proud that our Team has made your stay special.Awaiting the pleasure of welcoming you again soon,Warmest Regards,Kim Rousseau,General Manager

Dear Ellen,We would like to thank you for your amazing review, it was a pleasure receiving you!We are glad that you enjoyed the calmness and quietness of our location.Awaiting the pleasure of welcoming you again soon,Warmest Regards,Kim Rousseau,General Manager

Dear Guest,We would like to thank you for taking the time to share your experience, it was a pleasure receiving you!We are very pleased to know that you enjoyed your stay with us, especially due to our privileged location in the heart of Paris as well as the high level of service provided by our Team.Thank you for your kind words about Amélie. She will be thrilled to read them!Awaiting the pleasure of welcoming you again soon,Warmest Regards,Kim Rousseau,General Manager

Dear David, We would like to thank you for taking the time to share your experience, it was a pleasure receiving you! We are proud that our Team has made your stay special. We are all fully dedicated to giving all our customers the best possible experience. We will be sure to share all your kind words with Amelie and Lionel, they will be thrilled! Awaiting the pleasure of welcoming you again soon, Warmest Regards, Kim Rousseau, General Manager

Dear Jeffrey, Thank you for your amazing review, it was a pleasure welcoming you! We are very pleased to know that you enjoyed your stay with us, especially due to our breathtaking view on the Bassin de l'Arsenal and the friendliness and the high level of service provided by our Team. Awaiting the pleasure of welcoming you again soon, Warmest Regards, Kim Rousseau, General Manager

Dear Jose Carlos, We would like to thank you for taking the time to share your experience, it was a pleasure receiving you! We are very pleased to know that you enjoyed your stay with us, especially due to our convenient location in the heart of Paris, next to many restaurants and train lines which take you to any major spot in Paris in 15 minutes. We are glad that you enjoyed the size, equipment and design of our Suites as well as our breathtaking view on the Bassin de l'Arsenal. Awaiting the pleasure of welcoming you again soon, Warmest Regards, Kim Rousseau, General Manager

Dear Guest, Thank you for your amazing rating! Awaiting the pleasure of welcoming you again soon, Warmest Regards, Kim Rousseau, General Manager

Dear Clare, We would like to thank you for taking the time to share your experience, it was a pleasure receiving you! We are very pleased to know that you enjoyed your stay with us, especially due to the high level of service provided by Amélie. We will be sure to share all your kind words with her. Awaiting the pleasure of welcoming you again soon, Warmest Regards, Kim Rousseau, General Manager

There seems to be some confusion concerning your review. We have no records of a reservation for 8 nights in our hotel from Hotels.com since the reopening of the hotel in September after being closed for more than a year. We have had only 4 reservations from Hotels.com since September. Three reservations with confirmed guests who have stayed and all with a 5/5 reviews, either on this platform or through costumer survey. One reservation made for the end of January and cancelled 3 minutes later, so this guest never stayed in our Hotel. There is not and never has been German speaking staff in our hotel. Also, our hotel being very small with only 12 Suites, there are no “concierge” in our hotel but hosts, composed of a small reception team who’s faces, and names are well known by our guest staying with us. If you had stayed 8 days, this would have been obvious. We have never and will never ask a housekeeper to check to see if Guests have taken something from their Suite either when they are checking out, or at any other time. We have never and will never charge our guests for a mask, on the contrary, when they ask for one, we give them multiple masks to be sure they have more than what they need. As for your comments concerning housekeeping. On top of having the same dedicated housekeeping team since our opening, the Suites are always double checked by management, so we can assure you that not having housekeeping done for 3-4 days is simply not an option. To finish, the multiple reviews from Guests having stayed with us throughout the years speak for themselves and only make this review seem even more incomprehensible. Best Regards, Kim Rousseau General Manager

Cher Antoine, Nous vous remercions sincèrement d'avoir partagé votre expérience à Goralska Résidences. Nous sommes heureux que vous ayez apprécié notre emplacement privilégié au centre de Paris ainsi que le confort et design de nos Suites et la qualité de votre accueil. En attendant le plaisir de vous recevoir de nouveau, Bien Cordialement, Kim Rousseau Directrice Générale

Dear Bart, Thank you for your kind review, it was a pleasure receiving you! We are vere pleased that you enjoyed your stay with us especially due to the size of your Suites and the service provided by our Team. Awaiting the pleasure of welcoming you again soon, Warmest Regards, Kim Rousseau General Manager

Dear Guest, Thank you for your nice review! It was a pleasure receiving you. Awaiting the pleasure of welcoming you again soon, Warmest Regards, Kim Rousseau General Manager

Thank you Philippe!

Dear Pavel, We would like to thank you for taking the time to share your experience, it was a pleasure receiving you! We are very pleased to know that you enjoyed your stay with us, especially due to size, equipment and design of our Suites as well as the high level of service provided by our Team. We are sorry to hear that the light in your bathroom mirror did not function, had we had known we would have remedied the issue as soon as possible. Awaiting the pleasure of welcoming you again soon, Warmest Regards, Kim Rousseau, General Manager

Dear Gry, Thank you for your amazing rating! Awaiting the pleasure of welcoming you again soon, Warmest Regards, Kim Rousseau, General Manager

Dear Guest, Thank you for your amazing rating! Awaiting the pleasure of welcoming you again soon, Warmest Regards, Kim Rousseau, General Manager

Dear Karine, Dear Paul, We would like to thank you for taking the time to share your experience, it was a pleasure receiving you especially for this special occasion! We are glad that you enjoyed your stay among us, especially due to... well everything it seems! We are very proud that you enjoyed the high level of service provided by our Team especially from Cyril. We will be sure to share all your kind words with him. Awaiting the pleasure of welcoming you again soon, Warmest Regards, Kim Rousseau, General Manager

Dear Paul, Thank you for your amazing rating! Awaiting the pleasure of welcoming you again soon, Warmest Regards, Kim Rousseau, General Manager