"Check-in was smooth, and they were able to keep our bags until the room was available. But at both check-in and keycard pickup, the receptionists verbally reeled off a long list of facilities, including opening times for breakfast. Would have liked a QR code to scan with all the info on; they didn't even mention how to find the swimming pool. 9th floor room was modern and spacious, comfortable beds, but I could hear heels stomping around and chairs scraping up to midnight on Sunday. The lifts seem old; they are slow and very warm. On one day someone had pressed in and broke both buttons, so we were unable to call the lift. On our departure day, we asked if a later checkout was available and were able to get until 4 pm. I also mentioned the lack of information about the opening times of the VIP lounge, and was told there were signs at check-in (I was standing at the same desk at this moment), which had no signs."
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