The property is located in a great location and is well kept, but I rated my overall stay a 3 due to the following reasons: On the day before our check in, I was notified that they had to move us to another Villa that was similar in size due to some A/C issues in the original rental. I was a bit disappointed since I spent weeks trying to find the perfect place. I was also told that I would be getting a refund for the difference in price.
The day after we checked in, we noticed there was a group of people staying in our original rental with the A/C issues. When I inquired about the other group that was occupying our original Villa, I was told that the group agreed to stay there despite the A/C issues; however, I was never provided that option.
Lastly it took 2 weeks after check out to finally get a refund.
Again, the location is great, but for the cost, we deserve better customer service.