Emerald was awful at communicating. Kept adding fee aftef fee after fee. I was originally told the fee at the hotel would be $250 yet when we got there it was almost $600. They Re
refused to let us park a 3rd car for our 3 bedroom condo that can sleep 10. The staff at the front desk was unhelpful to say the least. I will never be staying here again. Our room was also damaged in several places and the staff did not care. They were so strict about everything, even the most ridiculous things. If they really dont want people to stay there, they shouldnt offer it.
Sarah
2023 年 10 月に 3 泊滞在
10/10 (非常に良い)
Velkis
2023 年 8 月 29 日
Velkis
2023 年 8 月に 5 泊滞在
10/10 (非常に良い)
Chloe
家族旅行
2023 年 8 月 11 日
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
It was an amazing stay!!!!
Chloe
2023 年 8 月に 5 泊滞在
8/10 (良い)
Leyanis
2023 年 8 月 1 日
良かった点 : 施設のコンディションと設備
Leyanis
2023 年 7 月に 3 泊滞在
6/10 (普通)
Raquel
2023 年 7 月 27 日
Raquel
2023 年 7 月に 2 泊滞在
6/10 (普通)
Kendra
2023 年 7 月 26 日
Kendra
2023 年 7 月に 4 泊滞在
2/10 (非常に不満)
ILIR
小さなお子様連れの家族旅行
2023 年 7 月 23 日
良かった点 : 施設のコンディションと設備
Management sucks.Rude and not comunicative. we had to wait over one hour for the code entry.Called several times.left several messsages.They never answered back.We had to arrainge with the front desc.
ILIR
2023 年 7 月に 7 泊滞在
10/10 (非常に良い)
Sabit
グループ旅行
2023 年 7 月 19 日
Customer service and all of this stuff is excellent
Sabit
2023 年 7 月に 5 泊滞在
6/10 (普通)
Kristin
2023 年 7 月 10 日
Elevators are a huge problem. Had to take the stairs most of the time. Stairwell is rusty and potentially unsafe. Bathroom floor in rental was sticky upon arrival. Bedroom windows were dirty and smudged with what looked like male body parts.
Kristin
2023 年 7 月に 4 泊滞在
10/10 (非常に良い)
Adriana
家族旅行, 小さなお子様連れの家族旅行
2023 年 7 月 5 日
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
extra fees that were told at last minute
Adriana
2023 年 6 月に 5 泊滞在
6/10 (普通)
Olivia
家族旅行
2023 年 7 月 4 日
Air went out and someone came up to fix pretty fast but went out same day again could not get in touch with anyone remainder of stay. It was extremely hot.
Olivia
2023 年 6 月に 5 泊滞在
10/10 (非常に良い)
Lynette
家族旅行
2023 年 6 月 19 日
良かった点 : 清潔度、客室の快適度
Lynette
2023 年 6 月に 4 泊滞在
10/10 (非常に良い)
Justin
2023 年 6 月 13 日
Justin
2023 年 6 月に 2 泊滞在
8/10 (良い)
Holly
2023 年 6 月 8 日
良かった点 : 清潔度、施設のコンディションと設備
Holly
2023 年 6 月に 4 泊滞在
6/10 (普通)
Adam
グループ旅行
2023 年 5 月 29 日
Over priced for for what you get. High room cleaning fees and you have to take out your own trash in the trash cans. Bad traffic during a holiday. You can stay elsewhere for a better price. Not to mention after you book there's a high resort fee and you have to purchase arm bands to be on the property after you already paid for the room.
Adam
2023 年 5 月に 4 泊滞在
10/10 (非常に良い)
Tina
家族旅行
2023 年 5 月 13 日
良かった点 : 清潔度、客室の快適度
Great location and view
I was very pleased with my condo and location! I would like to stay there again.
Tina
2023 年 5 月に 4 泊滞在
8/10 (良い)
DOROTHY、Los Angeles
家族旅行
2023 年 4 月 25 日
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
Thoroughly enjoyed our stay here and would definitely go back. Communication with the front desk left something to be desired though. Great ocean view which I loved.
DOROTHY
2023 年 4 月に 6 泊滞在
8/10 (良い)
Pashia
2023 年 4 月 24 日
良かった点 : 清潔度
Pashia
2023 年 4 月に 2 泊滞在
4/10 (不満)
宿泊されたお客様
家族旅行
2023 年 4 月 23 日
Hard no!!!
2 rooms had the same code next door to each other so I entered in the wrong room by accident and thought my child had been abducted. Night shift desk clerks couldn’t cared less and put it on “another company” handles that. Locked out of our private entrance from the beach at 10pm and had to beg to let another hotel let us cut through their entrance. I am handicapped and couldn’t walk the 1.5 to the public exit off the beach. Construction started at 7am and shook your entire unit. So good luck sleeping in on vacation. Only up side was nice beaches and close to food and grocery needs. I’ll find a VRBO before I stay at another “resort”! Nice people to meet stayed there as well so we met a lot of new friends! Will not stay again though!