Dear Mr. Stoyle Write a lot of inaccuracies. It is not at all true that we require a supplement for daily cleaning in the rooms. Smoking is prohibited in all rooms. If there are bad customers smoking in the room and the stench of smoke is heard in the corridor, what responsibility does the hotel have? In Italy, due to the war in Ukraine, air conditioners cannot be calibrated with temperatures below 26 degrees celsius. Therefore it is necessary to check them from the reception. The TV channels start from 501 and are then in succession. Why didn't you ask? I can post photos of the room and bathroom to prove that there is nothing old or badly cleaned. See that you write inaccuracies! One thing Jeorge is sure, we don't recommend you as a customer. take care the director Giuseppe Palazzolo

Very nice lady This comment is chock full of inaccuracies and reality is being mystified. When you and your friend came back in the afternoon, I just said, very calmly, that the next time you went out you would have to leave the key at the hotel. You went back to the reception desk, saying, in a piqued way, that once again in Palermo they had stolen your money from your room and that therefore you would not have left the key. At that point, since your friend had been in your room for most of the morning and she was returning home, I asked you for her identity documents. I reiterated that I did not want to pay any supplement, but also for guests it is mandatory to give an identity document. Italian law requires it, if the receptionist does not request the document it is a criminal offense. Well, I had to pick up the phone and threaten to call the police to get your friend to get out her ID. I am a person used to traveling and everywhere I have always adapted to the rules and laws of the place I was visiting. Our reception is open 24 hours a day and even at night there is a person. It is not true that there is no one at the reception. And if, by chance, the receptionist has left to accompany a customer, the bell on the counter is rung and you have the patience and courtesy to wait. Furthermore, our rooms are all heated and I personally tried to fulfill your requests upon your arrival. As I do with all clients. Here you are given space to write inaccuracies, but there are video footage and audio from the cameras to show that things have turned out differently. Good luck the director Giuseppe Palazzolo

Ti ringraziamo per le tue parole di apprezzamento. Un saluto Giuseppe Palazzolo

thank you very much for your positive comment. a greeting Giuseppe Palazzolo

Really thank you, many, many thanks for appreciating our efforts in such a difficult time for the global hotel industry. The director Giuseppe Palazzolo