I encountered a serious cleanliness issue in my room. To my horror, I discovered black mold on the bathroom faucet. This is a major health concern and indicates a lack of proper maintenance and sanitation. It is unacceptable for any hotel to have such a blatant oversight in their hygiene standards.
In conclusion, my stay at Candlewood was marred by these significant issues. The lack of a hot breakfast and the presence of black mold greatly affected my overall experience. I hope the management takes immediate action to address these problems to ensure future guests do not encounter the same disappointing situation.
Sara
2024 年 8 月に 1 泊滞在
6/10 (普通)
julie、fernandina beach
2024 年 6 月 25 日
良かった点 : スタッフとサービス
気になった点 : 清潔度、施設のコンディションと設備
Although the front desk people were kind - The rooms were disgustingly dirty. The first room was filthy - the pillows were smelly , the microwave had finger smudges, there was hair all over the air unit , the desk /table had crumbs.
They moved me to 409
The wondow base is covered in black soot and the handle was dirty
The fridge handle was slimy
The bathtub had black smears on the side
The bathroom door had a red /brown food or drink splattered all on it
The sink had build up in it under the tile that you could see
The hairdryer felt dirty
The bathroom floor was slimy
I was able to slide around on the floor
I considered just leaving but since I booked through Expedia. I wasn’t going to get a refund .
The hallway had a smell to it .
julie
2024 年 6 月に 1 泊滞在
10/10 (非常に良い)
Rebekah
ペット同伴の旅行, カップルで旅行
2024 年 6 月 24 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Pet friendly for dogs! Suites have medium size fridge, full size microwave, cooking stove top, and coffee pot. No coffee but can buy it on site and laundry detergent. Clean hot showers with very nice staff members.
Rebekah
2024 年 6 月に 2 泊滞在
10/10 (非常に良い)
Imelda
家族旅行
2024 年 6 月 23 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Imelda
2024 年 6 月に 2 泊滞在
8/10 (良い)
Joan
2024 年 6 月 15 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Joan
2024 年 6 月に 1 泊滞在
8/10 (良い)
Lydia
2024 年 6 月 11 日
Lydia
2024 年 6 月に 1 泊滞在
10/10 (非常に良い)
sarah
家族旅行
2024 年 6 月 9 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
love the kitchen,one bedroom suite
sarah
2024 年 6 月に 1 泊滞在
8/10 (良い)
lisa
ペット同伴の旅行
2024 年 6 月 3 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Staff very nice. Wish chain would not charge so much for ESA dog
Clean room.
lisa
2024 年 5 月に 2 泊滞在
8/10 (良い)
Doryanne
2024 年 5 月 27 日
Doryanne
2024 年 5 月に 1 泊滞在
10/10 (非常に良い)
Praneeth
2024 年 5 月 25 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Praneeth
2024 年 5 月に 1 泊滞在
6/10 (普通)
宿泊されたお客様
家族旅行
2024 年 5 月 24 日
良かった点 : 清潔度、施設のコンディションと設備、客室の快適度
Ok but not worth what I paid
It was an ok stay. However for the price per night, we at least could have had fresh towels brought in without having to take our dirty ones to the front desk. And we had to empty our own trash. Beds were comfortable enough and the room was fairly clean, aside from the old water bottle in the fridge and dishes in the dishwasher. And it had a stale smell when you left the room for a few hours. The AC would cut off while you were out and it got kinda funky. But it cleared out in a couple of minutes after running the ac. The elevator was an interesting ride, too. It jerks when it starts and stops like there’s play in the cables or something.
宿泊されたお客様
2024 年 5 月に 3 泊滞在
6/10 (普通)
Lynne
2024 年 5 月 17 日
良かった点 : スタッフとサービス
The front desk person-Nina was very helpful. Our room was adequate but needed a better cleaning. The hotel needs a rehab as it is looking shabby
Lynne
2024 年 5 月に 1 泊滞在
8/10 (良い)
Larry
家族旅行
2024 年 5 月 15 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
I was disappointed in the bathroom accommodation of roll-in shower that I had reserved and did NOT receive. It was difficult for my mom to get in and out of the bathtub although the number of bathtub safety grab bars were appreciated. Water was tepid and never got hot and handheld shower head had no pressure
Positive side room was very clean, beds and pillows very comfortable and surrounding rooms were quiet. Our grandson enjoyed his workout in the gym.
Larry
2024 年 5 月に 1 泊滞在
10/10 (非常に良い)
Donald
家族旅行
2024 年 5 月 13 日
Our stay was pleasant, friendly staff and genuine. Made it feel homely. Would recommend it, I think if I had to add I would add a breakfast area
Donald
2024 年 5 月に 2 泊滞在
10/10 (非常に良い)
Donna
2024 年 5 月 11 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Liked historical areas nearby.
Hotel was very good, clean, staff helpful, except lacking in a few things such as ice cubes, only one glass, toilet extremely low for seniir citizens
Donna
2024 年 5 月に 1 泊滞在
6/10 (普通)
Delwin
出張
2024 年 5 月 10 日
良かった点 : スタッフとサービス、施設のコンディションと設備
気になった点 : 清潔度
My worker and I had to change rooms. Her bathroom had stool on the toilet seat and my room had dust on most of the furniture. They moved us to rooms that were better cleaned.
Delwin
2024 年 5 月に 5 泊滞在
10/10 (非常に良い)
Cathleen
2024 年 5 月 9 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Great place to stay.
I was on a two-day adventure to the folk school in Brasstown, N.C. and I always stay in Paducah, Kentucky. Thanks for making my trip comfortable and easy!
Cathleen
2024 年 5 月に 1 泊滞在
10/10 (非常に良い)
Melanie
家族旅行
2024 年 5 月 8 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Comfortable beds.
Melanie
2024 年 5 月に 1 泊滞在
10/10 (非常に良い)
Stan
2024 年 4 月 16 日
Stan
2024 年 4 月に 1 泊滞在
6/10 (普通)
Ann
ペット同伴の旅行, 家族旅行
2024 年 4 月 13 日
良かった点 : スタッフとサービス、設備とサービス
The clerk that check us in was amazing, very friendly and helpful.
The property needs some deep cleaning. I can usually take a bath in a tub, this one I could not. There where marks in the carpet in the hall where the cleaning staff had drug trash bags that where leaking.
Ann
2024 年 4 月に 1 泊滞在
10/10 (非常に良い)
Ruth
2024 年 4 月 9 日
良かった点 : 施設のコンディションと設備
Great
!
Ruth
2024 年 4 月に 2 泊滞在
10/10 (非常に良い)
William
2024 年 4 月 5 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Great customer service
Was 6 hours late due to traffic. Called reservations, they contacted the hotel for me. Staff was waiting for me at 11:00pm, after 17 hours of driving. Excellent customer service!!!
William
2024 年 3 月に 1 泊滞在
6/10 (普通)
Jay
家族旅行
2024 年 4 月 2 日
First time I’ve ever had a hotel or motel with no Kleenex in the bathroom