They gave away my double queen room which was pre-paid. Put me in a room with a king and sleeper sofa. Bad front desk and management service. Also has loud and disruptive event in lobby area for 3 days while I was there.
Bruce
2024 年 8 月に 4 泊滞在
4/10 (不満)
Garrett
家族旅行
2024 年 8 月 17 日
良かった点 : スタッフとサービス
気になった点 : 清潔度、施設のコンディションと設備
The staff was friendly and the location is hard to beat, but this was our first and last stay at this property. The common areas as well as our room were very dirty. Our end of the hallway and room smelled strongly of mildew. There was no bedding at all for the fold out couch. For the high price of move in weekend, the condition was really disappointing.
Garrett
2024 年 8 月に 1 泊滞在
4/10 (不満)
Kareen
家族旅行
2024 年 7 月 16 日
良かった点 : スタッフとサービス、設備とサービス
気になった点 : 清潔度、施設のコンディションと設備
Moldy ceiling, peeling and moldy wall paper, cockroach on my floor this morning
Kareen
2024 年 7 月に 2 泊滞在
2/10 (非常に不満)
Samantha
家族旅行
2024 年 7 月 14 日
良かった点 : スタッフとサービス、設備とサービス
気になった点 : 清潔度、施設のコンディションと設備
the hotel appeared to have all of the amenities that I was looking for, however it was dirty & had a strong odor. The lobby was dirty & needed to be cleaned. The room itself was disgustingly dirty. The carpet had not been vacuumed AT ALL, the bathroom floor was dirty. I ended up checking out & requesting a refund
Samantha
2024 年 7 月に 1 泊滞在
10/10 (非常に良い)
Donald
2024 年 7 月 14 日
Donald
2024 年 7 月に 2 泊滞在
6/10 (普通)
Jack
2024 年 7 月 2 日
It was not very clean, definitely not Marriott standard. Breakfast was gross, won’t stay here again, room was big, but very dusty.
Jack
2024 年 6 月に 2 泊滞在
6/10 (普通)
Cherie
家族旅行
2024 年 7 月 1 日
良かった点 : スタッフとサービス
気になった点 : 施設のコンディションと設備
Very convenient to Ole Miss. Pool is freezing and ac not great. Set temp to 68 felt like 75.
Cherie
2024 年 6 月に 2 泊滞在
10/10 (非常に良い)
William
2024 年 6 月 30 日
William
2024 年 6 月に 1 泊滞在
10/10 (非常に良い)
Annabelle
家族旅行
2024 年 6 月 26 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Annabelle
2024 年 6 月に 2 泊滞在
8/10 (良い)
Courtney
2024 年 6 月 25 日
良かった点 : 清潔度
Courtney
2024 年 6 月に 1 泊滞在
4/10 (不満)
Jane
グループ旅行
2024 年 6 月 22 日
良かった点 : 客室の快適度
気になった点 : 清潔度、施設のコンディションと設備
Tired hotel
Tired hotel and overpriced.
Jane
2024 年 6 月に 1 泊滞在
10/10 (非常に良い)
Jamie
2024 年 6 月 19 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Staff very friendly and helpful when there was a mix up with our reservation.
Jamie
2024 年 6 月に 2 泊滞在
8/10 (良い)
Asia
2024 年 6 月 18 日
良かった点 : 清潔度、スタッフとサービス
Asia
2024 年 6 月に 2 泊滞在
8/10 (良い)
Juan
2024 年 6 月 16 日
Juan
2024 年 6 月に 3 泊滞在
4/10 (不満)
Wesley、Marietta
家族旅行
2024 年 6 月 14 日
気になった点 : スタッフとサービス、設備とサービス
It started out with our keys not working so I went to the desk to reset. Turns out they did reset but they had given us the wrong room number so we went into a room where someone else was staying. Mistakes happen totally get it. I didn’t ask for it, but they said they would give us a credit back for the inconvenience (and didn’t).
We only received three towels even though we paid the fee for having four guests in a room. When I went to ask for an extra towel, the guy at the front desk took his name tag off, looked at me and said “I’m off I ain’t doing anything else”. He pointed to his colleague who was on the phone for me to get a towel. While the guy just stood there, I waited to ask for a towel. I finally got one and the guy who was “off” was just standing there.
We also had running water in our toilet that I informed the staff of and it never got fixed.
15-20 minutes for the one person at Starbucks to get you a cup of coffee and I was done.
I travel a lot and I know mistakes happen and this is not a five star hotel. That said, to have so many service gaps in one stay was really disappointing.
Wesley
2024 年 6 月に 2 泊滞在
8/10 (良い)
Jennifer
家族旅行
2024 年 5 月 31 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Pretty nice and works for a night
Nice property, great location. Lobby is lovely and they have a Starbucks inside and a nice outdoor seating area. The room was small but fine and clean. Couple odd things like no soap at the sink and trash and junk left about some of the common areas (pool, hallway) but I blame the guests for that. Location was great, could walk downtown which was nice. It was good for what we needed which was one nights stay
Jennifer
2024 年 5 月に 1 泊滞在
10/10 (非常に良い)
Jamie
出張, 家族旅行
2024 年 5 月 24 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great overall experience. Was able to walk to the university in minutes. Beautiful area. Staff was friendly and very helpful.
Jamie
2024 年 5 月に 2 泊滞在
6/10 (普通)
Kiara
グループ旅行
2024 年 5 月 20 日
気になった点 : 施設のコンディションと設備
Would seek other options before staying here again
The lights were extremely dim and some did not work. We upgraded to a room with a sofa bed and when asked for sheets, the ones given had a small blood stain on them. They appeared to be clean but this was still unexpected and unprofessional. We attempted to use the pool but the room was very cold and the warm was not very warm. When asking staff to adjust temp, we were told that he did not have the key and would go and retrieve it. We waited for 20 minutes to no avail. We were not completely dissatisfied with our stay but we wanted adequate service for what we paid. We rate this hotel a 4.8/10.
Kiara
2024 年 5 月に 1 泊滞在
6/10 (普通)
Matthew
2024 年 5 月 13 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Expedia or Courtyard ( they claim its Expedia's fault) Did not have my reservation when i arrived on Wed late evening. Thankfully the clerk found me a room at Marriot Town suites
Matthew
2024 年 5 月に 4 泊滞在
10/10 (非常に良い)
Trent
カップルで旅行
2024 年 5 月 6 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
We stayed here for Double Decker and could walk to the square without taking an uber. Very convenient for people trying to eat or drink without driving.
Trent
2024 年 4 月に 1 泊滞在
10/10 (非常に良い)
Illona
家族旅行
2024 年 4 月 30 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Perfect for Ole Miss College Tour
Very helpful front desk staff. Room was clean and spacious. Very convenient for a trip to tour Ole Miss with teens who really enjoyed the pool and exercise room.