ロビー

コートヤード バイ マリオット オックスフォード シティ センターの口コミ

4 out of 5

口コミ

9.0

とても素晴らしい

評価 10 - 467 件の口コミ中 269 件が非常に良い" "
評価 8 - 467 件の口コミ中 143 件が良い" "
評価 6 - 467 件の口コミ中 34 件が普通" "
評価 4 - 467 件の口コミ中 16 件が不満" "
評価 2 - 467 件の口コミ中 5 件が非常に不満" "

9.4/10

清潔度

9.0/10

スタッフとサービス

8.6/10

設備とサービス

9.2/10

施設のコンディションと設備

8.6/10

環境への配慮

口コミ

10/10 (非常に良い)

Daichi

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
very helpful staff
2024 年 3 月に 1 泊滞在
Belen Arcosからの返信 (投稿日 : 2024 年 5 月 14 日)
Dear Daichi, On behalf of the entire team, I want to thank you for sharing you experience following your recent stay at Courtyard Oxford City Centre. I am glad to hear that you enjoyed and liked our helpful staff. We hope to welcome you very soon. Best regards, Belen- Assistant Reception Manager

8/10 (良い)

宿泊されたお客様

家族旅行
良かった点 : スタッフとサービス、客室の快適度
気になった点 : 施設のコンディションと設備
総合的には良い
ホテルの立地はとても便利で総合的には文句なしなのですが、お部屋のシャワースペースの排水が非常に悪くて不快でした。 おそらく部屋によると思うので、最初にチェックした方が良さそうです。
2021 年 7 月に 1 泊滞在
Reception Supervisorからの返信 (投稿日 : 2021 年 7 月 26 日)
Dear Guest, Thank you for your review and we hope that we have the pleasure to welcome you back. Kind regards, Inma Vegas, Reception Supervisor.

10/10 (非常に良い)

宿泊されたお客様

2020 年 8 月に 5 泊滞在
Ops Managerからの返信 (投稿日 : 2020 年 8 月 13 日)
Thank you for your 5/5 score. It's very much appreciated. Kind Regards, Louise Bird, Operations Manager

8/10 (良い)

Koichi

グループ旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2020 年 3 月に 1 泊滞在
Ops Managerからの返信 (投稿日 : 2020 年 7 月 29 日)
Dear Koichi, Thanks for your review score. Kind Regards, Louise Bird, Operations Manager

8/10 (良い)

宿泊されたお客様

出張
良かった点 : 清潔度、施設のコンディションと設備、客室の快適度
2020 年 2 月に 1 泊滞在

4/10 (不満)

Kazushi

出張
気になった点 : スタッフとサービス
2020 年 2 月に 3 泊滞在

10/10 (非常に良い)

Takuji

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
とても良いホテル
立地がとてもよく、また利用したいです。
2019 年 8 月に 3 泊滞在
Ops Managerからの返信 (投稿日 : 2019 年 9 月 5 日)
Dear Takuji, Thank you posting your review. I am glad that the location was good for you and very happy to read that you would like to come and stay with us again in the future. Kind Regards, Louise Bird, Operations Manager

10/10 (非常に良い)

Susan

カップルで旅行, グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Loved our stay
2024 年 5 月に 2 泊滞在

8/10 (良い)

Angela、Allen

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
But really very expensive
2024 年 5 月に 2 泊滞在

10/10 (非常に良い)

Nicholas

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Relaxed feel. Close to the centre of it all, but at the same time away from it all.
2024 年 5 月に 1 泊滞在
Belen Arcosからの返信 (投稿日 : 2024 年 5 月 14 日)
Dear Nicholas, On behalf of the entire team, I want to thank you for sharing you experience following your recent stay at Courtyard Oxford City Centre. I am glad to hear that you enjoyed your stay with us. We hope to welcome you very soon. Best regards, Belen- Assistant Reception Manager

10/10 (非常に良い)

Wesley

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Very good place to stay. Good staff, very convenient location. No surprises.
2024 年 5 月に 1 泊滞在
Belen Arcosからの返信 (投稿日 : 2024 年 5 月 14 日)
Dear Wesley, On behalf of the entire team, I want to thank you for sharing you experience following your recent stay at Courtyard Oxford City Centre. I am glad to hear that you enjoyed your stay with us. We hope to welcome you very soon. Best regards, Belen- Assistant Reception Manager

10/10 (非常に良い)

Kristin

良かった点 : 施設のコンディションと設備
2024 年 5 月に 1 泊滞在
Belen Arcosからの返信 (投稿日 : 2024 年 5 月 14 日)
Dear Kristin, On behalf of the entire team, I want to thank you for sharing you experience following your recent stay at Courtyard Oxford City Centre. I am glad to hear that you enjoyed your stay with us. We hope to welcome you very soon. Best regards, Belen- Assistant Reception Manager

10/10 (非常に良い)

Julia

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 4 月に 1 泊滞在
Belen Arcosからの返信 (投稿日 : 2024 年 5 月 14 日)
Dear Julia, On behalf of the entire team, I want to thank you for sharing you experience following your recent stay at Courtyard Oxford City Centre. I am glad to hear that you enjoyed your stay with us. We hope to welcome you very soon. Best regards, Belen- Assistant Reception Manager

10/10 (非常に良い)

Jayna

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
I chose the hotel because it was close to the train station and near the areas I wanted to visit. The room was lovely and very quiet. The staff was very helpful with directions and arranging taxis. Louise helped me resolve a challenge to my reservation. I would definitely stay here again when I am in the area
2024 年 4 月に 1 泊滞在
Belen Arcosからの返信 (投稿日 : 2024 年 5 月 14 日)
Dear Jayna, On behalf of the entire team, I want to thank you for sharing you experience following your recent stay at Courtyard Oxford City Centre. I am glad to hear that you enjoyed your stay with us. We hope to welcome you very soon. Best regards, Belen- Assistant Reception Manager

10/10 (非常に良い)

James

2024 年 4 月に 1 泊滞在
Belen Arcosからの返信 (投稿日 : 2024 年 5 月 14 日)
Dear James,On behalf of the entire team, I want to thank you for sharing you experience following your recent stay at Courtyard Oxford City Centre. I am glad to hear that you enjoyed your stay with us. We hope to welcome you very soon. Best regards, Belen- Assistant Reception Manager

10/10 (非常に良い)

Robert E.

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
A nice property with beautiful views and close to the city center. Would stay again.
2024 年 4 月に 1 泊滞在
Belen Arcosからの返信 (投稿日 : 2024 年 5 月 14 日)
Dear Robert, On behalf of the entire team, I want to thank you for sharing you experience following your recent stay at Courtyard Oxford City Centre. I am glad to hear that you enjoyed and liked our location. We hope to welcome you very soon. Best regards, Belen- Assistant Reception Manager

10/10 (非常に良い)

Annika

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great location. Very clean room and in great condition. Given an upgrade as a gesture of good will. Would recommend.
2024 年 4 月に 1 泊滞在
Belen Arcosからの返信 (投稿日 : 2024 年 5 月 14 日)
Dear Annika, On behalf of the entire team, I want to thank you for sharing you experience following your recent stay at Courtyard Oxford City Centre. I am glad to hear that you enjoyed your stay with us. We hope to welcome you very soon. Best regards, Belen- Assistant Reception Manager

10/10 (非常に良い)

Louise

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
it was clean
2024 年 4 月に 2 泊滞在
Belen Arcosからの返信 (投稿日 : 2024 年 5 月 14 日)
Dear Louise, On behalf of the entire team, I want to thank you for sharing you experience following your recent stay at Courtyard Oxford City Centre. I am glad to hear that you enjoyed your stay with us. We hope to welcome you very soon. Best regards, Belen- Assistant Reception Manager

10/10 (非常に良い)

Gloria

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 4 月に 3 泊滞在
Belen Arcosからの返信 (投稿日 : 2024 年 5 月 14 日)
Dear Gloria, On behalf of the entire team, I want to thank you for sharing you experience following your recent stay at Courtyard Oxford City Centre. I am glad to hear that you enjoyed your stay with us. We hope to welcome you very soon. Best regards, Belen- Assistant Reception Manager

8/10 (良い)

Barbara

2024 年 3 月に 1 泊滞在
Belen Arcosからの返信 (投稿日 : 2024 年 5 月 14 日)
Dear Barbara, On behalf of the entire team, I want to thank you for sharing you experience following your recent stay at Courtyard Oxford City Centre. I am glad to hear that you enjoyed your stay with us. We hope to welcome you very soon. Best regards, Belen- Assistant Reception Manager

6/10 (普通)

Helen

家族旅行
良かった点 : 清潔度、設備とサービス
Mediocre hotel. Clean but small rooms. Bar staff unfriendly but reception staff excellent. Adequate but would not choose to stay again.
2024 年 3 月に 2 泊滞在
Ops Managerからの返信 (投稿日 : 2024 年 3 月 26 日)
Dear Helen,Thank you for your feedback following your recent stay with us. I am sorry to read your feedback on the bar staff and can only apologise for this. I have reached out to you directly and hope to be able to welcome you back to the hotel if your travels bring you back to the area.Kind Regards,Louise Bird, Operations Manager

10/10 (非常に良い)

David

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great location
2024 年 3 月に 1 泊滞在
Belen Arcosからの返信 (投稿日 : 2024 年 5 月 14 日)
Dear David, On behalf of the entire team, I want to thank you for sharing you experience following your recent stay at Courtyard Oxford City Centre. I am glad to hear that you enjoyed your stay with us. We hope to welcome you very soon. Best regards, Belen- Assistant Reception Manager

10/10 (非常に良い)

Alex

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Right in the heart of the city, excellent service, clean and tidy hotel. Shame there’s no parking available but I parked at the train station which was only a 5 min walk away.
Belen Arcosからの返信 (投稿日 : 2024 年 5 月 14 日)
Dear Alex, On behalf of the entire team, I want to thank you for sharing you experience following your recent stay at Courtyard Oxford City Centre. I am glad to hear that you enjoyed your stay with us. We hope to welcome you very soon. Best regards, Belen- Assistant Reception Manager

4/10 (不満)

Jan

2024 年 3 月に 1 泊滞在
Belen Arcosからの返信 (投稿日 : 2024 年 5 月 14 日)
Dear Jan, On behalf of the entire team, I want to thank you for sharing you experience following your recent stay at Courtyard Oxford City Centre. I am sorry to hear that we did not meet your expectations. If you could provide more details, it will be very helpful to improve our service. We hope to welcome you very soon. Best regards, Belen- Assistant Reception Manager

6/10 (普通)

Kay

良かった点 : 清潔度
気になった点 : 施設のコンディションと設備
Arvind Bhardwajからの返信 (投稿日 : 2024 年 3 月 19 日)
Dear Kay,Thank you for taking the time to leave a review. I am keen to know more about your experience during your stay to better understand the areas we can focus on for improvement. Please feel free to contact me on hotelmanager@courtyardoxfordcitycentre.co.ukRegards Arvind BhardwajHotel Manager

10/10 (非常に良い)

Endre

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 2 月に 5 泊滞在
Arvind Bhardwajからの返信 (投稿日 : 2024 年 3 月 8 日)
Dear Endre,Thank you so much for taking the time to leave the review. It is always encouraging for the team to see a positive review. Once again thank you and we hope to welcome you again in near future. Regards Arvind Bhardwaj

10/10 (非常に良い)

Øyvind

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Excellent
Great service from very friendly staff. Excellent location, close to everything. The treated us so well. Thank you
2024 年 2 月に 3 泊滞在
Belen Arcosからの返信 (投稿日 : 2024 年 2 月 27 日)
De Oyvind, Thank you for your amazing feedback and great score. We truly appreciate it. I am glad to hear that you enjoyed and liked our location and helpful staff. We hope to welcome you soon. Best regards, Belen- Assistant Reception Manager

10/10 (非常に良い)

Coralie

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Moins de 15min à pied de la gare, proximité à pied et rapide de tous les centres d’intérêt de la ville… produits de qualité au petit dej. Chambre propre et spacieuse. Parfait
2024 年 2 月に 1 泊滞在
Belen Arcosからの返信 (投稿日 : 2024 年 2 月 26 日)
Dear Coralie, Thank you for taking your time to review your experience following your recent stay at Courtyard by Marriott Oxford City Centre. I am glad to hear that you liked our location, rooms and breakfast. We hope to welcome you back soon. Best regards, Belen-Assistant Reception Manager

10/10 (非常に良い)

Willam

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2024 年 2 月に 3 泊滞在
Belen Arcosからの返信 (投稿日 : 2024 年 2 月 19 日)
Dear William, Thank you for your wonderful score. We hope to welcome you soon. Best regards, Belen-Assistant Reception Manager

10/10 (非常に良い)

Johannes

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2024 年 2 月に 2 泊滞在
Belen Arcosからの返信 (投稿日 : 2024 年 2 月 26 日)
Dear Johannes, On behalf of the entire team, I would like to thank you for sharing your experience following your recent stay at Courtyard Oxford City Centre. Thank you for you great score. We truly appreciate it.We hope to welcome you soon. Best regards, Belen- Assistant Reception Manager

8/10 (良い)

James

グループ旅行
良かった点 : 清潔度、施設のコンディションと設備、客室の快適度
Great location and clean tidy hotel.
Great location, good condition, clean and tidy. Could have got 5/5 if they had an express checkout and were more helpful to speed our departure.
2024 年 2 月に 1 泊滞在
Belen Arcosからの返信 (投稿日 : 2024 年 2 月 19 日)
Dear James, Thank you for taking your time to share your experience following your recent stay with us. Your feedback is very appreciated. We hope to welcome you soon. Best regards, Belen-Assistant Reception Manager

6/10 (普通)

Linda

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
The hotel was in a great position for town ,clean and helpful staff ,the rim was attractive but small ,facing onto other rooms and you couldn’t open the window so I felt uncomfortable,the rooms faced into castle and had a window that opened,for the money I paid I was disappointed
2024 年 2 月に 1 泊滞在
Edinaからの返信 (投稿日 : 2024 年 2 月 15 日)
Dear Linda,Thank you for choosing to stay at Courtyard Oxford City Centre. I appreciate you taking the time to share your feedback with us. I'm glad to hear that you found the location to be great and the staff to be helpful. Regarding the windows unfortunately we have advised that it's due to health and safety and as the hotel has filtration system we allow only to navigate the air through the ventilation.Once again, thank you for taking the time to share your feedback. I appreciate you choosing to stay with us.Sincerely,Edina BliznikRestaurant & Bar Manager

8/10 (良い)

Seunghyun

家族旅行
良かった点 : スタッフとサービス、施設のコンディションと設備、客室の快適度
위치가 매우 좋은 호텔입니다. 시설도 깔끔합니다. 다만 방 크기가 작습니다
2024 年 1 月に 7 泊滞在
Edinaからの返信 (投稿日 : 2024 年 2 月 15 日)
Dear Seunghyun, Thank you for choosing to stay at Courtyard Oxford City Centre! We appreciate you for taking the time to share your feedback and I hope you choose to stay with us again in the future.Sincerely,Edina BliznikRestaurant & Bar Manager

10/10 (非常に良い)

Christine

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Excellent all round . The hotel was clean, quiet and in easy walking distance of the train station and all the attractions of the city. The breakfast was good. The staff were friendly and efficient .
2024 年 1 月に 1 泊滞在
Belen Arcosからの返信 (投稿日 : 2024 年 1 月 31 日)
Dear Christine, Thank you for your wonderful feedback. I am glad you enjoyed your stay with us. We hope to welcome you back soon. Best regards, Belen-Assistant Reception Manager

6/10 (普通)

Martin

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Surprised this hotel carries the Marriott name
Unlike any Marriott I’ve stayed in before. Fresh, clean and modern but totally impractical bathroom, limited food served in a soulless restaurant and poor quality. Breakfast was also poor. Had to send a dinner and breakfast dish back to the kitchen. Great staff and good location.
2024 年 1 月に 1 泊滞在
Belen Arcosからの返信 (投稿日 : 2024 年 1 月 31 日)
Dear Martin, Thank you for taking your time to review your experience following your recent stay at Courtyard Oxford City Centre. I appreciate your honest feedback and I have shared it with our leadership team. We will work to improve our service and avoid this issues on future occasions. Best regards, Belen-Assistant Reception Manager

10/10 (非常に良い)

Donna、Nutley

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Lovely hotel,Great area close to everything!!
2024 年 1 月に 2 泊滞在
Edinaからの返信 (投稿日 : 2024 年 1 月 25 日)
Dear Donna,Thank you for choosing to stay at Courtyard Oxford City Centre! We appreciate you for taking the time to share your feedback. I'm glad that you found the hotel lovely and the location great. We hope to welcome you again in the future.Sincerely,Edina BliznikRestaurant & Bar Manager

10/10 (非常に良い)

RONG、Hong Kong

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Excellent service.
2024 年 1 月に 5 泊滞在
Edinaからの返信 (投稿日 : 2024 年 1 月 25 日)
Dear Rong, Thank you for choosing to stay at Courtyard Oxford City Centre! We appreciate you for taking the time to share your feedback. I'm glad to hear that you enjoyed your stay and I hope you choose to stay with us again in the future.Sincerely,Edina BliznikRestaurant & Bar Manager

10/10 (非常に良い)

William

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Excellent stay room and amenities great. Staff friendly and helpful Breakfast an extra charge but well worth it. One small issue the thermostat did not work properly and the night was very cold. All in all a great place to stay and would definitely return here.
2024 年 1 月に 2 泊滞在
Belen Arcosからの返信 (投稿日 : 2024 年 1 月 22 日)
Dear William, Thank you for sharing your experience following your recent stay at Courtyard Oxford City Centre. I am glad to hear you enjoyed your stay with. I appreciate you bringing to our attention the issue with the thermostat. I will share your message with the maintenance and leadership team.Once again, thank you for your feedback. Best regards,Belen-Assistant Reception Manager

8/10 (良い)

Michael

良かった点 : 清潔度、施設のコンディションと設備
2024 年 1 月に 1 泊滞在
Edinaからの返信 (投稿日 : 2024 年 1 月 11 日)
Dear Michael, Thank you for choosing to stay at Courtyard Oxford City Centre! We appreciate you for taking the time to share your feedback and I hope you choose to stay with us again in the future.Sincerely,Edina BliznikRestaurant & Bar Manager

8/10 (良い)

Andrew

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 1 月に 1 泊滞在
Edinaからの返信 (投稿日 : 2024 年 1 月 11 日)
Dear Andrew, Thank you for choosing to stay at Courtyard Oxford City Centre! We appreciate you for taking the time to share your feedback and I hope you choose to stay with us again in the future.Sincerely,Edina BliznikRestaurant & Bar Manager

2/10 (非常に不満)

Urs

2023 年 12 月に 2 泊滞在
Edinaからの返信 (投稿日 : 2024 年 1 月 11 日)
Dear Urs,Thank you for taking the time to let us know about your experience while staying with us. Providing the highest level of hospitality is our number one priority and I sincerely apologise for failing to meet your expectations. If you have the time to elaborate on your feedback, it would help me greatly to have a better understanding of your low score. Any additional feedback that you provide will go towards offering the associates retraining and re-looking at any offerings or services that we currently provide. Once again, thank you for the feedback you have already provided and look forward to hearing back from you soon.Regards,Edina BliznikRestaurant & Bar Manager

8/10 (良い)

Anisa

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
2023 年 12 月に 1 泊滞在
Edina Bliznikからの返信 (投稿日 : 2024 年 1 月 5 日)
Dear .Anisa, Thank you for choosing to stay at Courtyard Oxford City Centre! We appreciate you for taking the time to share your feedback and I hope you choose to stay with us again in the future.Sincerely,Edina BliznikRestaurant & Bar Manager

10/10 (非常に良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Great location and very comfortable.
2023 年 12 月に 2 泊滞在
Edinaからの返信 (投稿日 : 2024 年 1 月 5 日)
Dear Anonymus, Thank you for choosing to stay at Courtyard Oxford City Centre! We appreciate you for taking the time to share your feedback and I hope you choose to stay with us again in the future.Sincerely,Edina BliznikRestaurant & Bar Manager

10/10 (非常に良い)

Cynthia、Lakewood

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Fantastic hotel! This was such a good choice: clean, quiet, great customer service, location, modern, and an overall excellent experience. Don’t hesitate to book your rooms here!
2023 年 12 月に 4 泊滞在
Edina Bliznikからの返信 (投稿日 : 2024 年 1 月 5 日)
Dear Cynthia,Thank you for your review. I'm pleased to hear that your experience was excellent. We do hope to welcome you again in the future.Sincerely,Edina BliznikRestaurant & Bar Manager

10/10 (非常に良い)

Alexis

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 12 月に 1 泊滞在
Arvind Bhardwaj, Hotel Manager からの返信 (投稿日 : 2023 年 12 月 18 日)
Dear Alexis,Thank you very much for excellent rating. It means a lot to us. It boosts the morale of the team and keeps them motivated. Look forward to welcoming you again in near future.

10/10 (非常に良い)

Jean-Dominique

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Excellent
Excellent hôtel, well located, clean and comfortable.
2023 年 12 月に 1 泊滞在
Arvind Bhardwaj, Hotel Manager からの返信 (投稿日 : 2023 年 12 月 18 日)
Dear Jean-Dominique,Thank you for an excellent review with 10/10. I am pleased to hear that your stay was comfortable and location was excellent. We do hope to welcome you again in distant future.

6/10 (普通)

Benjamin

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Modern business hotel but not value for money
Pleasant little hotel for a business traveller in good location, but room small and lacking in character for price point - would much rather stay at nearby Malmaison for only slightly more, where rooms and chracater far better.
2023 年 12 月に 2 泊滞在
Arvind Bhardwaj, Hotel Manager からの返信 (投稿日 : 2023 年 12 月 18 日)
Dear Benjamin,Thank you for taking the time to leave the review. I am glad to hear that the location was good. I am sorry to hear that the space in the room and its character didnt meet your expectations. The prices are based on the demand in Oxford and they generally high when there are various events are held which bring a large number of visitors in the area. I do hope to welcome you again in the future. Once again thank you for taking the time to leave the review.

8/10 (良い)

Fraser

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great location.
2023 年 12 月に 1 泊滞在
Edina Bliznikからの返信 (投稿日 : 2024 年 1 月 5 日)
Dear Fraser, Thank you for choosing to stay at Courtyard Oxford City Centre! I'm glad to hear that you found the location great. We appreciate you for taking the time to share your feedback and I hope you choose to stay with us again in the future.Sincerely,Edina BliznikRestaurant & Bar Manager

6/10 (普通)

Felix

出張
良かった点 : 清潔度、スタッフとサービス、設備とサービス
Nice location, close to Westgate mall and many of the Oxford colleges. Hotel is clean and staff are friendly enough. The sink in my room (313) did not drain properly and that was a bit frustrating. Drycleaning was a complete disaster. Not only did they not return my clothes on time, the quality of the clean was rubbish.
2023 年 11 月に 4 泊滞在
Arvind Bhardwaj, Hotel Manager からの返信 (投稿日 : 2023 年 12 月 8 日)
Thank you so much for sharing your feedback. We're overjoyed to hear that you enjoyed our prime location near Westgate mall and the charm of the nearby Oxford colleges. Your kind words about our clean facilities and friendly staff truly warm our hearts.We apologise for any inconvenience you experienced with the sink in room 313. We appreciate your feedback and wish you had informed our team during your stay; we would have been more than happy to promptly address and resolve the issue to ensure your absolute comfort.Additionally, we sincerely apologise for the hiccup with the dry cleaning service. Your experience does not reflect the high standards we strive to maintain. Rest assured, we will review and address this matter to ensure it doesn't happen again.Despite these challenges, we're genuinely grateful for some of your positive comments, and we hope to have the pleasure of welcoming you back for an even more delightful stay in the future.

6/10 (普通)

KAZUYUKI

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス
Considering the price of other surrounding options, Not impressive room, no bath tab, amenity was not fully replenished at check-in time, small floor size All over standard is high
2023 年 11 月に 1 泊滞在
Belen Arcosからの返信 (投稿日 : 2023 年 12 月 6 日)
Dear Kazuyuki, Thank you for staying at Courtyard Oxford City Centre. We appreciate your feedback. I am very sorry if we fell short of meeting your expectations while you stayed with us. I have shared your review to our leadership team on our commitment to improve our service. Thank you again for your time. Best regards, Belen-Assistant Reception Manager