Dear Len, Thank you for sharing your feedback. It is disappointing to know about the delay in getting your room on your arrival, and we will rework it to ensure such incidents are better handled in the future. We always prioritize providing amazing hospitality; therefore, we regret this was not your experience and that you had issues in the room. Our front desk team is always there to help you. Please give us another opportunity to show you our service again.Sincerely,Hotel Management

Dear Andrea, Thank you for staying with us during your recent trip to the city. We are delighted you had an enjoyable and comfortable stay at the location. Please revisit, and we look forward to serving you again at Extended Stay America.Sincerely,Hotel Management

Dear Onouwkue, Please accept our sincere apologies for not meeting your expectations. Cleanliness is a top priority for all our employees, and we take these issues seriously. We will address this matter with our housekeeping department to ensure this is resolved. Certain times of the year are especially busy with family travelers, and the breakfast area can get a little crowded. We are sensitive to this and always strive to keep the food stocked and tables cleared as needed. We appreciate your feedback, as it helps us improve our guest experience. We hope we will have the pleasure of welcoming you again when your travels bring you back to our city.Sincerely,Hotel Management

Dear Titus, We appreciate your review and are disappointed to learn about the issues you encountered with the room key. Your feedback is valuable, and we apologize for any inconvenience this may have caused. We take this matter seriously and will look into this further to prevent similar situations. Your comfort is our priority, and we hope you'll consider staying with us again for a more trouble-free experience.Sincerely,Hotel Management

Dear Taresha, Thank you for choosing Extended Stay America and for your terrific review. We're glad you had a comfortable and convenient stay during your road trip rest stop. Providing clean rooms and seamless check-in experiences are priorities for us, and we're delighted that you found these aspects satisfactory. However, we apologize if the breakfast options did not meet your expectations. Your feedback is important to us, and we'll use it to improve and provide a more satisfying breakfast experience for our guests in the future. Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back for another pleasant stay soon.Sincerely,Hotel Management

Dear Reba, Thank you for being our guest. We are glad you had a pleasant stay, and appreciated your clean room. However, we are sorry you were disappointed with the issues mentioned. Your comments are vital, and we will discuss them with our housekeeping team to ensure they are aware of the guest's remarks. Our front desk team can handle such concerns and help you to improve your time. We hope your next visit to our hotel is a seamless experience. Sincerely,Hotel Management

Dear Mardy, Thank you for your review. It is pleasant to know that you had a good time and were pleased with your stay. However, we are sorry for the disappointment of not having the pool. Our front desk team is always there to help you with other attractions in and around. Please revisit us and enjoy your next trip.Sincerely,Hotel Management

Dear Meredith, We sincerely apologize for your negative experience at our hotel. Nothing is more important than ensuring our guests have a comfortable and relaxing stay, so we are sorry we could not make that happen for you. We wish we had addressed the problems while you were still here. Please give us another chance so we can leave a much better impression on your next visit. Sincerely, Hotel Management

Dear Yvonne, Thank you for choosing Extended Stay America. Our highest priority is ensuring you have an exceptional stay in all areas of our hotel, and we are glad we could make that happen for you. Thank you for taking time out of your day to recognize our efforts. We hope to welcome you again soon.Sincerely,Hotel Management

Dear Alison, We appreciate the outstanding review and are delighted you loved your time here and found the service best. Our top priority is your comfort, so it is nice to know we exceeded your expectations. Your compliments are genuinely appreciated and shared joyfully. Thank you for choosing our brand for your hotel needs. We look forward to hosting you again at Extended Stay America the next time you are in the area. Sincerely,Hotel Management

Dear Curtis, Thank you for selecting us during your visit to the city and taking the time to write a review. It is always our priority to serve you with excellent hospitality and service. However, we are sorry for the issues you encountered in the room. We will discuss them with our team for review and action on a priority basis. We hope to see you again for a better experience. Sincerely,Hotel Management

Dear Martha, Thank you for sharing your remarks. Reading about your experience brings us joy. Please stay with us another time and have a more enjoyable experience.Sincerely,Hotel Management

Dear Jonathan, We appreciate you being our guest and leaving valuable comments. We know how important it is to start your day with a good breakfast; therefore, we are sorry our selections at our complimentary grab-and-go breakfast didn't meet your expectations. We will certainly pass along your feedback to the appropriate team members, as we are always grateful to hear how we can improve a guest's experience. Thank you again for your feedback, and we look forward to welcoming you back soon. Sincerely,Hotel Management

Dear Jose, Thank you for sharing your experience with us on your recent visit to the city. We always try to keep our guests happy and satisfied with our services. However, we are sorry for your disappointment with the breakfast choices not meeting your taste this time. Your remarks will be shared with the concerned individual for improvement. Please give us another chance, and we will surely provide you with the outstanding stay you deserve.Sincerely,Hotel Management

Dear Mary, We are thrilled you chose to stay with us at Extended Stay America. We sincerely appreciate all your excellent feedback and are delighted to read that you enjoyed every aspect of your stay with us. Our staff works tirelessly to surpass our guests' expectations and ensure everyone has a relaxing experience in well-maintained and comfortable accommodations. Reviews like yours make all our efforts worthwhile! Thank you for being our guest, and we hope to serve you every time you are in the area.Sincerely,Hotel Management

Dear Elmira, Thank you for sharing your positive remarks about Extended Stay America. It gives us absolute joy to know guests like the amenities provided, and in your case, having a clean and spacious room was great. We look forward to welcoming you again on your trip and hope to be your hotel of choice whenever you visit the city.Sincerely,Hotel Management

Dear Sebastián, Thank you for sharing your experience with us on your recent visit to the city. We always try to keep our guests happy and satisfied with our services. However, we are sorry for your disappointment with the breakfast choices not meeting your taste this time. Your remarks will be shared with the concerned individual for improvement. Further, we apologize for the carpet's cleanliness issues, which disappointed you. We will discuss this with our housekeeping team so it can be improved. Please revisit for more wonderful memories.Sincerely,Hotel Management

Dear Xinyu, Thank you for your positive feedback! We're delighted you have had great experiences during your visits to Extended Stay America. Our team is dedicated to providing excellent service, and we look forward to welcoming you back for another enjoyable stay in the future.Sincerely,Hotel Management

Dear Janelle, Thank you for the glowing review of your recent stay. We're thrilled you enjoyed your stay at Extended Stay America! Your brief but positive feedback means the world to us. We strive to provide exceptional service and comfort to all our guests. Looking forward to welcoming you back for another wonderful experience soon!Sincerely,Hotel Management

Dear Edward, Thank you for the positive review of your recent stay. We're delighted you found Extended Stay America to be an excellent value! Your appreciation for our facilities means a lot to us. However, we apologize for not meeting your expectations with our complimentary grab-and-go breakfast. We value your feedback. We will pass along your feedback to our team for enhancement. Thank you for choosing us, and we hope to welcome you back for another exceptional experience soon!Sincerely,Hotel Management