Just back from a four night stay at this hotel with family. I will begin by saying the pool area was very nice! Large clean pool with many loungers, sun shades and good quality clean beach towels. Staff friendly and check in and check out went very smoothly. Lobby area is well presented and clean. Location is great, close to Disney World, restaurants and many amenities.
We stayed in a room on the first floor, great for parking your vehicle right in front of your door
Condition of our room however was not the best. Room was very dark with limited lighting.
Beds are comfortable enough but linens are horrible. Comforters are old and should be upgraded! Huge clumps of filler have accumulated in comforters and am amazed that they are still being used! Not acceptable even for a 3.5 star hotel/resort.
Cleanliness of the room could use improvement as well. Floor was filthy. Bathroom was not cleaned daily. We had an issue with the toilet and had to ask the front desk twice for someone to come and look at it. It took over 3 hours for someone to come and fix it!
Glassware not changed daily and coffee area not replenished. We had 4 paper cups the first day and then never received anymore. Tray used to hold coffee machine looked like it hadn’t been wiped clean in weeks.
Room was large and bathroom is a good size but had a musty smell. Walls super thin. Heard the family next door.
I don’t recommend staying at this hotel.