The condo was not cleaned from the last tenants who occupied the rental. We had to leave our clean homes and travel 10 hours away to a vacation property to clean which means the property had not been disinfected. I am so glad we brought all Lysol products, Microban, and Odoban to feel safe and clean and deodorize the property ourselves. We deserve a refund of at least 35% of our money back for the inconvenience of the property owners not getting a housekeeping contract in enough time for when we arrived since we paid on time and in full and not at the last minute so the property owners had an ample amount of time to make sure we had a clean stay especially during this Covid Pandemic. When the following housekeeping problems were discovered Nova Vacations was immediately contacted to follow up with housekeeping. Management of Nova Vacations was contacted and immediately reached out to us and brought fresh new unused linen for beds, and towels and washcloths. Management returned a few hours later with comforters for the beds. The property owner gave Nova Vacations the incorrect size of beds in the condo which resulted in my king bed not having a clean new unused linen and comforter.
Housekeeping came to clean the property the next day. I met with the owner of the housekeeping service and she told me they had just gotten the service contract the day before. And we booked this condo back in June 2020. She was also very apologetic.
- There we’re no clean linens or comforters for any beds, dirty towels and washcloths piled in laundry room on the floor, all bathrooms filthy, toilets with pee or poop stains, mirrors left uncleaned. Showers and tubs left filthy, all floors unswept and/or not vacuumed, Stove and oven messy with food particles and spillage/burnt food in the bottom of the oven, microwave not cleaned, refrigerator door handle broken (inside disgusting with food spillage from previous tenants, insulin needle left in top left door of fridge), pool water green and unclean, did not appear swept or chlorine added, pool sweeper broken, kitchen trash can disgusting, outside trash bin full upon arrival and was pushed up to trash door, had not been collected, no new unused rolls of toilet paper as stated we would have, living room and bedroom tables not wiped down or dusted, Scuffs on walls, glass broken on dresser downstairs, pool stick broken, broken/missing blinds downstair
Overall, property owners need to do better with hou