OK here is the Good, the Bad and the Ugly.The property was quiet, with lots of space and the resort was gated and had a wonderful pool area. The master bedroom shower was great (the second upstairs shower was extremely loud) with plenty of hot water and good water pressure.The Bad. We are a family of 5, staying for a week and when we arrived all of the bathrooms had only ½ rolls of toilet paper with no spares. Seemed a bit unreasonable.1 thin roll of paper towels in the kitchen, again no spares.Told we had to wash dishes but were provided no dishwasher tabs. Had to wash sheets (more on this later) but no laundry detergent. TV in master bedroom would not stream anything. TV Remote control in Master . Bedroom had exploded batteries in itFry pans in kitchen had severely damaged nonstick coating that rendered them unusable Clothes Dryer worked only part of the timeHVAC could be set no lower than 72 degrees upstairs, no thermostat downstairs so stayed extra warmThe Ugly. Master bedroom had obvious URINE smell. We thought it was the comforter and washed it. Discovered that it was the mattress. Placed additional fitted sheet on the mattress and rotated it to try to get away from the smell. Reached out to the owner and got a heartfelt “This is not up to our standards” but nothing else. Ultimately, we checked out early.I have traveled all over the US, Central and South America and Europe and NEVER had an issue like this one. ZERO support in resolving our major problem