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OYO ホテル オーランド エアポートの口コミ

2.5 out of 5
OYO ホテル オーランド エアポート
7100 S Orange Blossom Trl, Orlando, FL

口コミ

4.4
評価 10 - 708 件の口コミ中 82 件が非常に良い" "
評価 8 - 708 件の口コミ中 63 件が良い" "
評価 6 - 708 件の口コミ中 102 件が普通" "
評価 4 - 708 件の口コミ中 104 件が不満" "
評価 2 - 708 件の口コミ中 357 件が非常に不満" "

5.0/10

清潔度

5.2/10

スタッフとサービス

4.2/10

設備とサービス

4.2/10

施設のコンディションと設備

4.6/10

環境への配慮

口コミ

2/10 (非常に不満)

Tsuyoshi

家族旅行
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
ひどい点しかなかった。廊下がとてつもなく汚く、掃除はなし。到着時から車のエンジンオイルが廊下に大量にこぼれていたが、帰る日までそのまま。多くの人が踏みつけ、廊下中、ヌルヌル。チェックアウト後の部屋には、強い匂いの洗剤をまいて、モップで清掃。建物の中はきつい洗剤の匂いで充満。部屋の中も強烈な匂い。タオルは1人1枚しかなく、ゴミの回収、タオルの交換はなし。浴室はリノベーションしたようだが、コーキング処理がなされておらず、シャワーを浴びると、浴室外まで水が流れ出る状態。換気扇も作動せず、浴室の湿気は全く逃げることもない。他の方々も書いているが、朝食付きを掲げておきながら、Covid19を理由に、朝食の提供はなし。とにかく、良い点がなかった。
Customer Care Teamからの返信 (投稿日 : 2023 年 1 月 3 日)
Dear Tsuyoshi, we are saddened and shocked to hear that you could not have a peaceful stay at our hotel. It is disappointing that we could not welcome and serve you in a fulfilling manner. We have discussed with the hotel management about taking severe action regarding the issues you mentioned about the filthy corridors and unpleasant odor throughout the property. We are sorry that the room conditions were unsuitable for a satisfactory visit. We apologize for everything that derailed your guest experience, and we have informed the administration to review your feedback and assess these matters carefully. It is imperative that we do what's necessary to resolve these issues without further delay, and we shall not shy away from improving our facilities and services. Please let us know if we can do anything more to make amends. We look forward to hearing from you and learning how we can make this right.Best Regards,Guest Experience Team

10/10 (非常に良い)

Wilson、SUNRISE

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great place for the cost of price. There is a deposit of $50 cash only. Just FYI. The deposit must be in cash. The area around the property is not the best. The hotel is also has permanent residence that lives there. Property is old, but I must say that my room was clean. If you looking for something easy on the wallet, then this will be the place.
2024 年 5 月に 1 泊滞在

10/10 (非常に良い)

Anthony

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Staff was very helpful the room was clean check in was easy I definitely will returning
2024 年 5 月に 3 泊滞在

4/10 (不満)

Gustavo、Bayamon

気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
what I saw on the page and around the property was not the same, everything was dirty in the area on the outside y no me gusto
2024 年 5 月に 2 泊滞在

8/10 (良い)

Anthony、Waiuku

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Staff were very helpful.
2024 年 5 月に 4 泊滞在

10/10 (非常に良い)

shawnta

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
気になった点 : 設備とサービス
The property is nice and well taken care of. The rooms were nice and updated. Would def. stay again.
2024 年 5 月に 1 泊滞在

2/10 (非常に不満)

Manuel

気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Dirty & not safe people roaming at night
2024 年 5 月に 3 泊滞在

2/10 (非常に不満)

Truth

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The upkeep of the outside of the building needs improvement
2024 年 4 月に 4 泊滞在

8/10 (良い)

Anthony

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 4 月に 3 泊滞在

4/10 (不満)

Tiffany

気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Really run down. Hidden fees. Rude customer care!! ROACHES ROACHES & ROACHES I’ll sleep outside before i sleep here again DONT BOOK HERE!!!
2024 年 4 月に 1 泊滞在

10/10 (非常に良い)

Alexis

出張
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Bueno
2024 年 1 月に 3 泊滞在

10/10 (非常に良い)

Luis

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Accesible
2024 年 4 月に 1 泊滞在

2/10 (非常に不満)

Scott

This hotel did not allow check in after 1 am and at that point i could not book a room. There is no where in the reservation that says this. Be careful when booking this hotel.
2024 年 4 月に 1 泊滞在

2/10 (非常に不満)

Carrisa

カップルで旅行
気になった点 : 清潔度、設備とサービス、施設のコンディションと設備
Unacceptable conditions. No hot water. Dirty floors
2024 年 4 月に 4 泊滞在
Joeyからの返信 (投稿日 : 2024 年 5 月 3 日)
We are sorry to hear about your experience, Carrisa! Request to consider this as an off case, as cleanliness is one of the basic priorities in our hotel. Do give us another chance to host you soon, and we will ensure that you experience the comfort and hospitality we are known for. Regards, Joey

2/10 (非常に不満)

Glori

気になった点 : 清潔度、スタッフとサービス
2024 年 4 月に 1 泊滞在
Barbaraからの返信 (投稿日 : 2024 年 5 月 3 日)
Hi, Glori! We sincerely apologize for the trouble caused. We would like to thank you for sharing such important feedback, we will surely work on this to ensure your next stay turns out to be an amazing one. Regards, Barbara

6/10 (普通)

Luis

出張
良かった点 : スタッフとサービス
private place, it was difficult for me to find the entrance and the hotel was under a different name
2024 年 3 月に 1 泊滞在
Dewiからの返信 (投稿日 : 2024 年 5 月 3 日)
It seems that you are not completely satisfied with our services, Luis! Be assured, we have marked a note of this issue, and we will strive to ensure better services further. Regards, Dewi

2/10 (非常に不満)

Angel

2024 年 3 月に 1 泊滞在

4/10 (不満)

Thenisia

気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
😔
2024 年 3 月に 1 泊滞在

4/10 (不満)

Kevin

家族旅行
気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Strange experience with this hotel. First, it looked like an abandoned hotel when first pulling up. Sign barely lit, empty parking lot etc. Then I was asked for a $50 cash deposit which I have NEVER heard of any hotel requiring in my 20 years of adulting. It felt very sketchy. The $50 was stapled inside of a folded piece of paper. I was probably told, but didn't realize I would only receive this money back upon physically checking out at the front desk before I left in the morning. This just adds uncertainty and time to my morning in which I was catching a flight. I was asked if I was checking out before 9am and told them I needed to check out at 5am. I assume this is because they don't let folks into to the lobby before 9. I had to go to a glass (bullet proof?) window to get a security guard's attention to get the front desk attendant in order to check out in the morning. This was to get my $50 back it turns out. (The main reason I wanted to check out in person was to return the key card based on the previous night's experience with needing to return a borrowed extra key card because they were almost out.) Another oddity was that I had to sign a document affirming I wouldn't try to live at the premises and would only get one key card per adult and other stuff that seemed reasonable, but was odd and something I've never had to sign before. Maybe this was like a Florida thing and not a 'this hotel' thing. (This aside doesn't affect my rating.) More to say but character limi
2024 年 3 月に 1 泊滞在
Barbaraからの返信 (投稿日 : 2024 年 5 月 3 日)
Hi, Kevin! We are sorry that the stay turned out to be an average one. We have updated the feedback and the issues that troubled you with our team. Regards, Barbara

10/10 (非常に良い)

Alexander、Orlando

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
I liked the smoking rooms
2024 年 3 月に 2 泊滞在
Joeyからの返信 (投稿日 : 2024 年 5 月 3 日)
Thank you so much for the positive rating, Alexander! We will put in our efforts to provide consistent service every time. Regards, Joey

2/10 (非常に不満)

Lelia

気になった点 : 施設のコンディションと設備
2024 年 3 月に 1 泊滞在
Barbaraからの返信 (投稿日 : 2024 年 5 月 3 日)
Hi, Lelia! We are sorry that the stay turned out to be an average one. We have updated the feedback and the issues that troubled you with our team. Regards, Barbara

2/10 (非常に不満)

Frederick

グループ旅行
気になった点 : スタッフとサービス、設備とサービス、施設のコンディションと設備
Stayed there this weekend Air conditioning work but the heat didn’t… had people walking pass my room window all night fussing the Fee was outrageous they basically had a damage fee for everything all can do is slo
2024 年 3 月に 2 泊滞在
Dewiからの返信 (投稿日 : 2024 年 5 月 3 日)
We are sorry to have you disappointed, Frederick! Hoping to grab the missing stars by working on the feedback shared and ensure your future visits with us nothing less than perfect. Wish you a wonderful day ahead :) Regards, Dewi

4/10 (不満)

Brad

カップルで旅行
気になった点 : 設備とサービス
Only leaving two stars. Didn't even stay signs are not updated so it wasn't sure if it was the right place at first. Had a handwritten sign up in the lobby saying having technical difficulties look like it been up for a long time saying they only take cash. Was not going to leave a deposit with cash. Place. Looked a lot more run down than pictures show
2024 年 2 月に 2 泊滞在
Joeyからの返信 (投稿日 : 2024 年 5 月 3 日)
Apologies for the inconvenience caused, Brad! We have marked a note for the experience you had with us to ensure your next stay is pleasant. Wish you a wonderful day ahead. Regards, Joey

6/10 (普通)

Shirley

家族旅行
気になった点 : 施設のコンディションと設備
Toilet was giving trouble to flush. Place smelled like weed. Other than that it is very close to transportation and okay for very short stays.
2024 年 3 月に 2 泊滞在
Joeyからの返信 (投稿日 : 2024 年 5 月 3 日)
We are sorry to hear about your experience, Shirley! Request to consider this as an off case, as cleanliness is one of the basic priorities in our hotel. Do give us another chance to host you soon, and we will ensure that you experience the comfort and hospitality we are known for. Regards, Joey

10/10 (非常に良い)

Adrian

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 3 月に 1 泊滞在

2/10 (非常に不満)

Evan

気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
No pude alojarme aquí, me cambiaron la dirección del hotel y no pude llegar, no me dieron ninguna solución y se quedaron con todo mi dinero. Pésima atención al cliente
2024 年 3 月に 1 泊滞在
joeからの返信 (投稿日 : 2024 年 5 月 3 日)
¡Lamentamos saber de tu experiencia, Evan! Como visitante esperamos que todo sea perfecto. No se preocupe, hemos compartido los comentarios con nuestro equipo correspondiente de inmediato para rectificar el problema. Esperamos servirle mejor en el futuro. Saludos, joe

2/10 (非常に不満)

Melissa

家族旅行
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
This property should not be on Expedia! It’s under renovation and isn’t suitable for business! The pictures are severely altered! They only take cash deposits… No floor covering in hallway so there was a huge gap under the door! People hanging out in the stair wells and parking lot drinking and making all kinds of noises! Expedia, please take this hotel off your website!
2024 年 3 月に 1 泊滞在
Dewiからの返信 (投稿日 : 2024 年 5 月 3 日)
Hi, Melissa! Thank you for sharing your feedback with us. We will work even harder for your complete satisfaction and make your stay an amazing experience next time. Regards, Dewi

2/10 (非常に不満)

Daniel C

DO NOT STAY!!! This hotel is awful! Absolutely disgusting. Staff is rude, hotel is dirty, gross. Surrounded by homelessness, drugs and prostitution. STAY AWAY!
2024 年 3 月に 4 泊滞在
Dewiからの返信 (投稿日 : 2024 年 5 月 3 日)
This is not the experience we would like you to have, Daniel! We are sorry to hear such kind of hassle faced, however, this has been highlighted with our team to take necessary measures so that such issues do not get repeated. Regards, Dewi

2/10 (非常に不満)

Amy

気になった点 : 清潔度、施設のコンディションと設備
I was at this location for about 3 hours total lady was outside yelling and slamming doors place was not clean an felt unsafe staying at this location very bad experience
2024 年 3 月に 1 泊滞在
Timからの返信 (投稿日 : 2024 年 5 月 3 日)
Hi, Amy! We are truly sorry for finding that your experience with us was not nice. We will certainly be working on your suggestions to provide you with the best possible experience next time Regards, Tim

2/10 (非常に不満)

Wesley

気になった点 : スタッフとサービス
I got there late in Morning 2;30 Am And I was nit admitted to the place even though i had call to notified them my flight delayed and was bot going to make it on time
2024 年 3 月に 1 泊滞在

2/10 (非常に不満)

Vikram

小さなお子様連れの家族旅行
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Booked this hotel thinking it would be ok just for 1 night. They wouldnt even check my 7 year od son and I at 1am (flight delays)as per their policy its deemed a no show. Didnt care about flight delays nor me and my 7 year old son stranded with all other hotels fully booked on a saturday. Wouldnt refund the money. Told me to contact expedia and get it from them. Female receptionist had no empathy nothing. Just terrible.
2024 年 3 月に 1 泊滞在

2/10 (非常に不満)

DARIO

気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 3 月に 1 泊滞在

2/10 (非常に不満)

Maria

Most frustrating experience ever. Will definitely NOT recommend this OYO Hotel not even to enemies.
2024 年 3 月に 1 泊滞在

6/10 (普通)

troy

家族旅行
気になった点 : スタッフとサービス、設備とサービス、施設のコンディションと設備
Staff was rude and seemed bothered to perform even the basic services
2024 年 3 月に 2 泊滞在

2/10 (非常に不満)

Frank

気になった点 : 清潔度、スタッフとサービス
Could not check in because of a flight delay as we were arriving after 2am. The staff would not stay even though we would just be a few minutes past 2am.
2024 年 3 月に 1 泊滞在

2/10 (非常に不満)

Casey

良かった点 : スタッフとサービス
気になった点 : 清潔度、設備とサービス、施設のコンディションと設備
I didn’t even make it to the room. It looks like an abandoned mall. I drive around the outside where the facility looked dirty. Went in and the minimalist lobby looked like a laundry mat vibe. Ladies were nice, but neighborhood and hotel felt unsafe for a single female
2024 年 2 月に 1 泊滞在

4/10 (不満)

Lauren

家族旅行
気になった点 : 設備とサービス
Not from Orlando so I didn’t know the area was going to be so sketchy, also thin walls and we could hear EVERYTHING going on in the room next to us
2024 年 2 月に 1 泊滞在

2/10 (非常に不満)

Knut

気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
There is no way on earth this is close to the airport. 2nd - no signage at front with mame of hotel. 3rd - attitude of front desk staff sucks. STAY AWAY!
2024 年 2 月に 1 泊滞在

2/10 (非常に不満)

Ashik

家族旅行
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Even though I booked a Single king bed room they gave me a double full bed room saying everything is full. The room didn't lock properly and bathroom door also didn't lock. Very poorly maintained room
2024 年 2 月に 1 泊滞在

2/10 (非常に不満)

Tristan

2024 年 2 月に 1 泊滞在

4/10 (不満)

宿泊されたお客様

気になった点 : 清潔度、施設のコンディションと設備
OYO? Econolodge stay
The room was adequate. There were no hand towels in the room and we located 3 ice machines that were not working so no ice available. I was unpleasantly surprised to have to pay a refundable $50 in cash at check in. The area is not very family friendly to stay in.
2024 年 2 月に 1 泊滞在

6/10 (普通)

Dan

家族旅行
気になった点 : スタッフとサービス、施設のコンディションと設備
Place is pretty ghetto and service is at absolute minimum with rude staff. Facility's pretty broken down and location didnt feel very safe. But its good if you're on a budget and just need a place to crash thats close to many attractions! Ive been to close to 10 other Econolodges all over North America and i am confident to say this was innthe worst shape! I think owners need tonspend sometime upgrading the place.
2024 年 2 月に 3 泊滞在

4/10 (不満)

Aimee

カップルで旅行
気になった点 : スタッフとサービス、設備とサービス
I booked a specific type of room through Expedia, and when I arrived, I was told by the front desk person that I could not have that room. While trying to explain that I just wanted what I paid for she kept talking over me and started raising her voice. When I asked to speak to a manager because this person would not even let me speak, she claimed to be the supervisor. She then refused service and threatened to call the police. I eventually had to calm her down and make it clear that I did not want conflict and just get whatever she was willing to give us. I know I should’ve left, but it was late and my partner and I were exhausted. I’m absolutely stunned about the way we were treated and feel robbed. Needless to say, I will never be coming here again.
2024 年 2 月に 1 泊滞在

6/10 (普通)

Caféplace & Bookstore

良かった点 : 清潔度
Ok
2024 年 2 月に 8 泊滞在

10/10 (非常に良い)

Lucas

2024 年 2 月に 1 泊滞在

2/10 (非常に不満)

Jonathan de

気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 2 月に 1 泊滞在

2/10 (非常に不満)

Logan

気になった点 : 施設のコンディションと設備
2024 年 2 月に 4 泊滞在

6/10 (普通)

Idamary

家族旅行
Parecia abandonado
2024 年 2 月に 1 泊滞在

2/10 (非常に不満)

anthony

グループ旅行
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The property looks nothing like it is advertised on Expedia the property has boards covering the windows and the towels were dirty and had holes in them the staff ignored my requests to change out the towels
2024 年 2 月に 1 泊滞在

6/10 (普通)

mohamad

気になった点 : 清潔度、スタッフとサービス、設備とサービス
Well first of all, they never tell you that the deposit have to be cash and if you don’t have cash they tell you to go find an atm, if you need anything example like towels you need to go all the way to the front desk and bring your dirty towels so they can count it, no internal connections between the buildings you have to walk from the outside
2024 年 1 月に 2 泊滞在