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メインステイ スイーツ オーランド アルタモンテ スプリングスの口コミ

2.5 out of 5
メインステイ スイーツ オーランド アルタモンテ スプリングス
644 Raymond Avenue, Altamonte Springs, FL

口コミ

7.0

良い

評価 10 - 1009 件の口コミ中 293 件が非常に良い" "
評価 8 - 1009 件の口コミ中 267 件が良い" "
評価 6 - 1009 件の口コミ中 167 件が普通" "
評価 4 - 1009 件の口コミ中 135 件が不満" "
評価 2 - 1009 件の口コミ中 147 件が非常に不満" "

7.0/10

清潔度

7.8/10

スタッフとサービス

6.6/10

設備とサービス

6.6/10

施設のコンディションと設備

6.2/10

環境への配慮

口コミ

6/10 (普通)

Tomoyuki

良かった点 : 清潔度、施設のコンディションと設備
ローケーションは最悪
周りに飲食店たコンビニはない。 オーランド空港には近いかな。
2019 年 3 月に 1 泊滞在
edからの返信 (投稿日 : 2019 年 4 月 5 日)
あなたの経験を分かち合ってくれてありがとう。 私たちは将来的に私たちのホテルに戻ってあなたを歓迎することを楽しみにしています。

2/10 (非常に不満)

Julie

家族旅行
良かった点 : スタッフとサービス
気になった点 : 清潔度、設備とサービス、施設のコンディションと設備
Day1 check in....was in my room for 10 and i seen at least 6 roaches. I immediately left with my belongings. The front desk was very nice and gave me a new room. No roaches in my new room but water issues. Toilet wouldn't flush, tub would drain while showering & sink wouldn't drain either. Always were people hanging outside...looking up to no good.
2024 年 5 月に 2 泊滞在

4/10 (不満)

stephen

気になった点 : 清潔度、施設のコンディションと設備
Was not what I expected for a mid-priced hotel
2024 年 5 月に 2 泊滞在

4/10 (不満)

Erika

小さなお子様連れの家族旅行
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Weird smell, mold on shower heads
2024 年 5 月に 1 泊滞在

10/10 (非常に良い)

David

良かった点 : 設備とサービス
Accommodating Staff and Clean rooms
2024 年 5 月に 1 泊滞在

6/10 (普通)

Chris

気になった点 : 設備とサービス
Nothing amazing. Think Red Roof Inn.
2024 年 5 月に 1 泊滞在

6/10 (普通)

Katherine

出張
良かった点 : 清潔度、設備とサービス
Was happy with everything. And would probably stay again,if not for extremely disrespectful person Kameron who yelled at me. And threaten to call police. And have me evicted. Finally was able to call Expedia and they resolved situation. I'm a nurse their is no reason. To screen and be so disrespectful. He keep yelling at me you listen to me. And when I said I was going to call Expedia to calify,he yelled don't you walk away from me. I'll call the police. And have you evicted. Everyone else was very nice
2024 年 5 月に 2 泊滞在

8/10 (良い)

James

2024 年 4 月に 4 泊滞在

6/10 (普通)

AMIR

2024 年 4 月に 4 泊滞在

10/10 (非常に良い)

Carmen

ペット同伴の旅行, 家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
I like is quiet and easy parking
2024 年 4 月に 1 泊滞在

6/10 (普通)

Alberto

良かった点 : スタッフとサービス
気になった点 : 清潔度
When I check in, I end up having to ask them to change the bed linen as it had hair that was not mine, I found the same in the bathtub. The rooms and halls were recently renovated you can tell, unfortunately I often found trash outside the doors and the elevator was always stain and dirty. Probably due to the long stays they have in the hotel
2024 年 4 月に 4 泊滞在

10/10 (非常に良い)

Jessica

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Good
2024 年 4 月に 1 泊滞在

2/10 (非常に不満)

Cynthia

家族旅行
気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Had to repeatedly request for them to clean our room- I was told they would clean every 7 days- finally told to just forget it and I cleaned the room. Even though my parents had already paid for the room, they said someone had to pay a registration fee of $25, next thing I know they have charged my card for $350.88 and $375.88. After an heated discussion, they finally adjusted the bill. I will not stay there again. Cynthia C.
2024 年 4 月に 4 泊滞在

10/10 (非常に良い)

Jessica

小さなお子様連れの家族旅行
良かった点 : 清潔度、設備とサービス
Since I'll be leaving on Friday.It was nice of them to have my left.My mom and my sister bring me some food during my stay

10/10 (非常に良い)

Daniel

出張
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
What a nice surprise! I tend to avoid "extended stay"-type places; I generally find them to be pretty spartan. This MainStay was great! I understand that the building was recently remodeled, and everything in my room was nice and clean and bright. The staff is exceptional; from my initial greeting from Carmen (I am badly misspelling his name) and the added welcome from Yvette, the GM, everyone I met was SUPER friendly and welcoming -- even one of the maintenance crew greeted me with a big smile and a warm "Good morning, sir!" Nice location is quick to the highway but in a quiet place with plenty of parking. I usually prefer hotels that serve breakfast, but the full kitchen that is available--even with dishes!--makes no breakfast a non-issue, and there are both restaurants and fast food stops very close. PLUS the rate is great! I highly recommend this MainStay and would definitely stay here again.
2024 年 3 月に 1 泊滞在

2/10 (非常に不満)

Charley

出張
気になった点 : 清潔度、スタッフとサービス、設備とサービス
Changed rooms three times due to cleanliness issues. So bad I checked out and requested refund. No reason a bathroom cannot be cleaned properly if you want guests to patron your establishment
2024 年 3 月に 2 泊滞在

10/10 (非常に良い)

Alicia

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 3 月に 1 泊滞在

10/10 (非常に良い)

Alicia

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great staff working. Always helping in any way to make sure your stay is comfortable.
2024 年 3 月に 1 泊滞在

6/10 (普通)

James

2024 年 3 月に 1 泊滞在

8/10 (良い)

MarK

The floors in the lobby and entry and first floor were really dirty. Including a dirty elevator. The second floor was much better. I was surprised that there was not an electric door opener from the lobby to outside. The room is clean but has a mildew smell. Kitchen appliances appear in good repair, but getting a little dated.
2024 年 3 月に 1 泊滞在

10/10 (非常に良い)

Gloria、Falls Church

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The hotel was nice and convenient to everything. The staff was very friendly as well. I enjoyed the stay.
2024 年 3 月に 1 泊滞在

8/10 (良い)

Pamela、Edmond

出張, 家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Pros: It was convenient for an overnight stay as the midpoint between MCO to our final location the next morning in Mt Dora. Front desk was very friendly. Clean rooms, pleasant paint palette throughout. Cons: We did need to ask for bedding for the sofa sleeper. The coffee maker didn’t work, but we were in a hurry so didn’t ask for replacement. No breakfast The parking lot was dirty, with trash/food strewn about. Given the location and considering it was the beginning week of Spring Break, the price was comparable to others in the area.
2024 年 3 月に 1 泊滞在

4/10 (不満)

Bobby

家族旅行
良かった点 : 設備とサービス
気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
There were limited hot water not enough supplies with tissues and towels. I was put on a floor with dogs smell.
2024 年 3 月に 7 泊滞在

8/10 (良い)

Leon

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Just a okay place.
2024 年 3 月に 2 泊滞在

8/10 (良い)

Maureen、Fairmont

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The hotel is undergoing renovation. My room on the 2nd floor had recently been renovated and was in great shape. My room had a lot of space and also had a great place to work from while I was in the hotel. The staff was super nice and the only "bad" thing about the hotel was its proximity to the interstate (I-4).
2024 年 3 月に 2 泊滞在

4/10 (不満)

Mary

グループ旅行
Front desk staff very helpful and lovely. The room was unpleasant with dirty counters, sheets that looked unclean with a number of black specks and hair and dirty coffee pot. The cabinets in kitchenette were loose and didn’t close and more worrisome the security latch was loose and did not hold closed
2024 年 3 月に 1 泊滞在
DMからの返信 (投稿日 : 2024 年 3 月 15 日)
We would like to thank you for taking the time to write a review. We appreciate your feedback and hope you will give us another chance in the future.

10/10 (非常に良い)

Luis

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
The hotel was easybto get to.
2024 年 3 月に 1 泊滞在
DMからの返信 (投稿日 : 2024 年 3 月 15 日)
Thank you for the submission.

4/10 (不満)

Laura

気になった点 : 清潔度、スタッフとサービス
I reserved this room for an employee, I did not stay there. But, as soon as he checked in, he found his room to have a bad smell so requested another room. The management gave him another room, but the second room was very dirty. I won't go into the details, but was completely unacceptable. Because I booked the room via Expedia and had paid in full for his stay, they would not give me a refund so he had to stay there the full week. He was given a 3rd room, which was only marginally better and by then his confidence in the hotel was nil. In addition to the issues with the rooms, the general manager was not sympathetic and basically told him too bad. I have employees who travel to this area often, but will never book in this hotel again. Although the rest of the hotel was ok, lack of cleanliness of the rooms is non-negotiable. Do better.
2024 年 3 月に 7 泊滞在
DMからの返信 (投稿日 : 2024 年 3 月 15 日)
We appreciate you taking the time to write a review and we will share your comments with our team.

6/10 (普通)

Laura

良かった点 : スタッフとサービス
気になった点 : 清潔度
The location was convenient. Staff was nice and friendly. The floors were dirty, it smelled dirty, the room smelled, appliances were completely outdated and dirty, and bathroom floors had ants. It’s fine in a pinch but not somewhere I would recommend.
2024 年 3 月に 1 泊滞在
DMからの返信 (投稿日 : 2024 年 3 月 15 日)
We are thankful that you took the time to write a review and we will use this information to improve processes.

4/10 (不満)

patrick

良かった点 : 清潔度
気になった点 : スタッフとサービス
2024 年 3 月に 1 泊滞在
DMからの返信 (投稿日 : 2024 年 3 月 15 日)
Thank you for taking the time to submit a response.

8/10 (良い)

Ruth

出張
良かった点 : スタッフとサービス、施設のコンディションと設備
I'm a Travel Nurse. I stayed there so I could be close to the hospital as I was on-call for my department that night. I was pleased with my stay. Room was spacious and clean. Bed and pillows were soft. If the price remains the same I will absolutely stay each time I'm on call.
2024 年 2 月に 1 泊滞在

10/10 (非常に良い)

Erica

家族旅行, 小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
I like everything about this property i would book again ! The only thing i wish the pool was open.
2024 年 2 月に 1 泊滞在

10/10 (非常に良い)

Edward

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
I walked to several places, even visited my Dad. I will come back to Mainstay soon.
2024 年 2 月に 4 泊滞在

10/10 (非常に良い)

John

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The staff at check in and check out were very friendly. The room was very clean and updated. The bed was very comfortable!!!
2024 年 2 月に 1 泊滞在

10/10 (非常に良い)

Carmen

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
spacious and clean
2024 年 2 月に 3 泊滞在

8/10 (良い)

Natasha

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Everything was great except for the pillowa were too soft and my upstair neighbor was jumping over my head.
2024 年 2 月に 2 泊滞在

10/10 (非常に良い)

jonathan

2024 年 2 月に 3 泊滞在

2/10 (非常に不満)

Alexandra

気になった点 : 清潔度、施設のコンディションと設備
2024 年 2 月に 2 泊滞在

8/10 (良い)

Carolyn

カップルで旅行
良かった点 : 清潔度、スタッフとサービス
Furniture was old

8/10 (良い)

rick

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2024 年 2 月に 2 泊滞在

2/10 (非常に不満)

Leiya

小さなお子様連れの家族旅行
良かった点 : 設備とサービス
気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Pet friendly rooms are on the 3rd floor walking the dogs down the hall from the 3rd to the 1st smelt absolutely horrible. 5 Dogs running around without leases. The room smelt horrible as well no phone in the room to call the front desk. Night time guy at front desk was not nice when ask to change rooms.
2024 年 1 月に 7 泊滞在
GMからの返信 (投稿日 : 2024 年 2 月 8 日)
Hi Leiya Sorry for the inconveniences you experienced during your stay with us. Rest assure we will rectify these issues immediately. Hope to see you again soonRegards MainStay Suites

8/10 (良い)

Marissa

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 2 月に 1 泊滞在
GMからの返信 (投稿日 : 2024 年 2 月 5 日)
Hi Marissa Glad to know you enjoyed your stay with us. We hope to see you again in the near future.Regards MainStay Suites

2/10 (非常に不満)

Chow Pak

気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
The hotel was a bit run down. Front entry doors and places were dirty. A vast difference from the photo shots on line. The bathroom had a smell. In the middle of the night, people were arguing and shouting either in the hall way or in the room loud enough to wake up us. When we checked out so scare to stay longer, we saw a policeman stationed in the receptionist. It was a pretty scary sight.
2024 年 1 月に 3 泊滞在
GMからの返信 (投稿日 : 2024 年 1 月 31 日)
Hi Chow Sorry for the experience during your stay. We will look into this matter and address it immediately. We hope to see you again in the future.Regards MainStay Suites

8/10 (良い)

Luis

家族旅行
良かった点 : スタッフとサービス
The only two issues I had were that they do not offer everyday housekeeping and that our heater did not work. Besides that, there was great customer service and a spacious, clean, and quiet room.
2024 年 1 月に 3 泊滞在
GMからの返信 (投稿日 : 2024 年 1 月 26 日)
Hi LuisThank you for your review. We appreciate your feedback. Regards MainStay Suites

2/10 (非常に不満)

Geoffrey

良かった点 : 清潔度
気になった点 : スタッフとサービス
2024 年 1 月に 1 泊滞在
GMからの返信 (投稿日 : 2024 年 1 月 22 日)
Thank you for your review. We appreciate your feedback. Regards MainStay

8/10 (良い)

Gary、Golden

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 1 月に 1 泊滞在
GMからの返信 (投稿日 : 2024 年 1 月 16 日)
Hi Gary Thank you hope to see you again soon Regards MainStay Suites

6/10 (普通)

Paul

出張
良かった点 : 施設のコンディションと設備
Work trip
Rooms are very comfortable, and will most likely stay there again next time we’re working in Altamonte Springs. Only negative was checking out in the morning. Had to be on a job site at 8, and there was no one at the desk to take our keys. Might be a good idea to have a dropbox for keys for early checkouts.
2024 年 1 月に 1 泊滞在
GMからの返信 (投稿日 : 2024 年 1 月 16 日)
Hi Paul Thank you for taking the time out to write us a review. We appreciate your feedback. see you soon. Regards MainStay Suites

4/10 (不満)

Carey J

カップルで旅行
気になった点 : 設備とサービス、施設のコンディションと設備
Bed was small. I reserved a king bed and ended up with a full-size bed. My wife and I had a lot of trouble sleeping. Pillows were small and offered little support. Towels were small. Everything was minimal. Elevator broke the last day we were there. Shower had a leak and dripped the entire time. Fridge in room was noisy.
2024 年 1 月に 2 泊滞在
GMからの返信 (投稿日 : 2024 年 1 月 9 日)
Hi Carey We apologize for the inconveniences caused during your stay with us. Rest assure we will look into this matter and address it immediately. We hope to be able to accommodate you in the future and make your next stay with us a more favorable one. Regards MainStay Suites

2/10 (非常に不満)

kham

気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
I
2024 年 1 月に 2 泊滞在
GMからの返信 (投稿日 : 2024 年 1 月 9 日)
Thank You

2/10 (非常に不満)

Tiffany

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス
気になった点 : 施設のコンディションと設備
My fly was delayed and I arrive to the hotel at 2 am. The front desk told me that because I arrived that late my booking was canceled by not showing. The lady help me with another reservation and charge me again, I accept because I was late and I dont have any place to sleep. Now I pay twice with to stay in the same place, she told me thwt the system will release the transaction that I pay with Expedia because It the one that the system canceled
2023 年 12 月に 1 泊滞在
GMからの返信 (投稿日 : 2024 年 1 月 3 日)
Hi Tiffany We apologize for this experience. Rest assured that we will do everything to expedite the refund due. We hope to see you again in the future. Regards MainStay Suites