2/10 (非常に不満)
Michele C.、great britain
2025 年 4 月 2 日
Golden Bear Retreat needs complete clean and update
Extremely disappointed with our stay which we had so looked forward to for a special birthday celebration. The pool heat only worked on day 1 and was never fixed until we were leaving. Spa never worked and needs a complete re-lining as so worn out.Property looks as shown but is very worn. Needs fresh carpets and furnishings and a full clean. Our socks were filthy from walking around the flooring. The Sofa is fraying and the lounge rug is filthy and worn. Other carpets are stained. Dusty bedside units and skirtings. Final straw was that our daughter had terrible bites from bed bugs from downstairs bedroom. Never ever have any of us had that in all our years of travelling. This property needs a total refurb inside and out. Cannot recommend this house for rental until the owner sorts this all out. Also, Am still waiting on a refund for pool heating that we paid for and did not receive. Poor service overall.
Michele C.
2025 年 3 月に 6 泊滞在