施設の正面 (日没後)

ダブルツリー バイ ヒルトン ホテル オーランド アット シーワールドの口コミ

4 out of 5

口コミ

7.0

良い

評価 10 - 8797 件の口コミ中 3108 件が非常に良い" "
評価 8 - 8797 件の口コミ中 1739 件が良い" "
評価 6 - 8797 件の口コミ中 1443 件が普通" "
評価 4 - 8797 件の口コミ中 1129 件が不満" "
評価 2 - 8797 件の口コミ中 1378 件が非常に不満" "

7.2/10

清潔度

7.8/10

スタッフとサービス

7.4/10

設備とサービス

7.0/10

施設のコンディションと設備

7.4/10

環境への配慮

口コミ

6/10 (普通)

Konoka

良かった点 : 清潔度
気になった点 : スタッフとサービス、設備とサービス、施設のコンディションと設備
バスローブが欲しかった
2023 年 12 月に 2 泊滞在
Jose Colonからの返信 (投稿日 : 2023 年 12 月 27 日)
いつもご宿泊いただきありがとうございます。サービスの手順に漏れがあったことをお詫び申し上げます。当リゾートの従業員は、お客様の期待を超えることを愛しています。お客様のご滞在を思い出深いものにする機会を逸してしまい、誠に申し訳ございませんでした。いつもご宿泊いただきありがとうございます。ぜひまた遊びに来てください。あけましておめでとう!

10/10 (非常に良い)

Keisuke、Saint Petersburg

良かった点 : スタッフとサービス
気になった点 : 清潔度
2023 年 11 月に 1 泊滞在
joseph cardoneからの返信 (投稿日 : 2023 年 11 月 13 日)
Thank you for your score!!

6/10 (普通)

Yoshikazu

出張
気になった点 : 施設のコンディションと設備
There is no elevator and it is not easy with someone carrying suit cases even though the buildings are only 2 stories.
2023 年 7 月に 3 泊滞在
Joe Cardoneからの返信 (投稿日 : 2023 年 7 月 17 日)
Great feedback. Thank you visiting us, for your review of our hotel and for sharing your thoughts about our hotel. We thank you for sharing these challenges you experienced, and we hope you will accept our most sincere apologies for them. Our management team just reviewed your comments, and we are taking corrective actions. We apologize that you had this experience, and we appreciate that you made us aware so these issues can be resolved. On behalf of the Doubletree Orlando at SeaWorld, please accept my sincerest apologies that the Hotel did not generally meet your expectations. Once again, I would like to thank you for your review.

10/10 (非常に良い)

Keisuke、Saint Petersburg

出張, 家族旅行, 小さなお子様連れの家族旅行
とても良い
2023 年 4 月に 5 泊滞在
Joeからの返信 (投稿日 : 2023 年 4 月 21 日)
Thank you so much for staying with us. We appreciate your positive feedback.I hope you had a chance to catch our nightly live music entertainment and backyard barbecue. We look forward to seeing you again soon...

8/10 (良い)

RYOHSUKE

出張
良かった点 : スタッフとサービス、客室の快適度
スタッフはとても親切です
出張の滞在先として4泊しました。仕事だったのでホテルの滞在を楽しむという感じではなかったですが、ホテルスタッフ、レストランのスタッフ、そしてUPSのスタッフがとても親切で接客もよかったです。部屋はリゾートビレッジタイプに泊まりましたが、設備は古く水回りに関してはもう少し頑張ってほしいところです。ホテルカウンターで貰えるクッキーがいつも温かい状態でいくつでも貰えとても美味しく毎日頂いてました。チェックアウトもスムーズでカードを返却するのみ、お願いすればレシートも発行してくれます。
2023 年 3 月に 5 泊滞在
Joeからの返信 (投稿日 : 2023 年 3 月 24 日)
Thank you for your kind comments about our staff and the service that they provided you.Sincerely,

10/10 (非常に良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
とても綺麗
2021 年 11 月に 3 泊滞在
Joe Cardone - General Managerからの返信 (投稿日 : 2021 年 11 月 30 日)
We think you are the beautiful one.... Happy holidays

2/10 (非常に不満)

mitsugu

2021 年 7 月に 3 泊滞在
Joe Cardone - General Managerからの返信 (投稿日 : 2021 年 7 月 6 日)
We appreciate you taking the time to score us. Thank you for your review. I sincerely apologize that everything was not perfect during your stay with us. We take great pride in the cleanliness of our property and our guest rooms. With 1,000+ guest rooms including Suites, Jr. Suites, and Studios, we feel confident we have something for every guest. If an issue is ever brought to our attention, we like to go above and beyond for our guests.

8/10 (良い)

Gafur

家族旅行
良かった点 : 設備とサービス、施設のコンディションと設備
The carpet in the room smells. No room service unless you tell them. If you have a car they charge for parking.
2024 年 5 月に 4 泊滞在

4/10 (不満)

Robn

出張, カップルで旅行
気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
The room had a chlorine smell need to open the sliding door for so long. Breakfast was good buffet. The facility really looks old..
2024 年 5 月に 1 泊滞在

6/10 (普通)

Jimson

家族旅行
良かった点 : 清潔度、スタッフとサービス
The facility is ok and staff are good, what I didn’t like is they have hidden charges. We booked this hotel for $126.14, that’s included fees and taxes and breakfast. I thought that’s a good deal but when we check out we end up paying $185.27. When they told that my payment is $185.27 when we check in and I told them I booked it for $126, the staff told me that when we check out we will only pay the later.They didn’t tell me that they are charging resorts fee of $25 and parking fee for$30 plus state tax and county tax for each day. And I hope Expedia will also include in the information of the hotel that they charging parking and resorts fee so that we knew..
2024 年 5 月に 1 泊滞在

4/10 (不満)

MARIO

家族旅行
気になった点 : 施設のコンディションと設備
I didn't like is they would aloud dogs to stay in the same room and doing their need on the grass an parking.
2024 年 5 月に 3 泊滞在

10/10 (非常に良い)

Rosangel、Port Orange

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
We have a bless time with my family! Definitely will back.
2024 年 5 月に 1 泊滞在

10/10 (非常に良い)

Hermia

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Everything and everyone was great
2024 年 5 月に 3 泊滞在

10/10 (非常に良い)

ELIANA

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Great hotel, right next to sea world
2024 年 5 月に 1 泊滞在

10/10 (非常に良い)

kristi、Oaklandon

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
I like to walk & No options close to walk to for dining
2024 年 5 月に 2 泊滞在

6/10 (普通)

Juan、Miami

家族旅行
気になった点 : 清潔度、施設のコンディションと設備
Hotel is in great location, employees are cordial and polite but the property is old, not clean. Sheets and pillow smelled. Breakfast above average.
2024 年 5 月に 2 泊滞在

8/10 (良い)

Leslie

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The paths that run in between the buildings create a nice environment and make it easy to find your way to different areas of the property. We also enjoyed and were very appreciative of the free breakfast each morning. We liked the options of playing billiards, mini golf, ping pong, etc. Having a choice of swimming pools was wonderful as one was extremely cold and uncomfortable but the "family pool" was much more enjoyable. The price for a room was very good but do think the extra fees are outrageous and unnecessary.
2024 年 5 月に 3 泊滞在

10/10 (非常に良い)

Claudia

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Very good experience
2024 年 5 月に 2 泊滞在

10/10 (非常に良い)

Joseph

カップルで旅行
良かった点 : 施設のコンディションと設備
The walkways connecting everything together.
2024 年 5 月に 3 泊滞在

6/10 (普通)

Lindsay

家族旅行
良かった点 : 設備とサービス、施設のコンディションと設備
Our room door could be accessed with out ankey card. The amenities were very nice the room needs improvements it was not what i reseved online or paid for I paid for a tower room king bed with pull out couch. I got a villa with dirty carpet.
2024 年 5 月に 2 泊滞在
Jose Colonからの返信 (投稿日 : 2024 年 5 月 26 日)
Thank you for your review. I sincerely apologize that we were not a 10 during your stay with us. We take great pride in the cleanliness of our property and our guest rooms. If an issue is ever brought to our attention, we like to go above and beyond for our guests. With 1,000+ guest rooms including Suites, Jr. Suites, and Studios, we feel confident we have something for each guest. Please come back and see us again soon. We will work hard to keep you coming back!

8/10 (良い)

Brianna

良かった点 : 清潔度、施設のコンディションと設備
2024 年 5 月に 5 泊滞在

8/10 (良い)

Yumi

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Es muy lindo personal agradable lo único es que no tiene facilidad para estacionarse tienes que parar muy lejos parece que hay más habitaciones que puestos para estacionamiento de resto todo muy agradable
2024 年 5 月に 1 泊滞在
Jose Colonからの返信 (投稿日 : 2024 年 5 月 26 日)
Muchas gracias por la excelente puntuación de nuestro resort. Estamos muy orgullosos de la limpieza de nuestra propiedad y de nuestras habitaciones. Nos gusta ir más allá para nuestros huéspedes. El clima suele ser perfecto en nuestra área, tenemos muchos juegos, comidas y bebidas especiales para toda la familia. Nuestro equipo quiere intentar hacer que tu experiencia sea especial.

10/10 (非常に良い)

Flavio

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Thas my favorite hotel 😘
2024 年 5 月に 1 泊滞在
Jose Colonからの返信 (投稿日 : 2024 年 5 月 26 日)
Thank you so much for the excellent review/score of our resort. We take great pride in the cleanliness of our property and our guest rooms. We like to go above and beyond for our guests. The weather is typically perfect, we have plenty of games, food, and drink specials for the entire family. On weekends, we often feature an outdoor, family movie night and our team is consistently working on the next great thing so we can be your home away from home. Just like home, we want to try and make our backyard experience special. Thursday, Friday, and Sunday we feature our live music and backyard BBQ. We will work hard to keep you coming back!

8/10 (良い)

Paula

カップルで旅行
良かった点 : 施設のコンディションと設備
Good property. Only complaint is we did not get maid service and had to ask for coffee and water each day.
2024 年 5 月に 3 泊滞在
Jose Colonからの返信 (投稿日 : 2024 年 5 月 25 日)
Thank you for your review. I sincerely apologize that everything was not perfect during your stay with us. We take great pride in the cleanliness of our property and our guest rooms. If an issue is ever brought to our attention, we like to go above and beyond for our guests. With 1,000+ guest rooms including Suites, Jr. Suites, and Studios, we feel confident we have something for each guest. Please come back and see us again soon. We will work hard to keep you coming back!

10/10 (非常に良い)

Jair、CORAL SPRINGS

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 5 月に 3 泊滞在
Jose Colonからの返信 (投稿日 : 2024 年 5 月 25 日)
Thank you so much for your review and score of our resort. We take great pride in the cleanliness of our property and our guest rooms. If an issue is ever brought to our attention, we like to go above and beyond our guest expectation as part of our Doubletree culture and guest satisfaction. We appreciate you staying with us. Please come visit us again.

10/10 (非常に良い)

Jennifer

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Nice resort. Not many complaints. Only 2 things my family and I didnt like was 1. The breakfast line is extremely long. With the amount of guests that go in the morning they should have a least another lane/section for food. You have to wait in a long line to even seeve yourself. 2. If you dont park your car early then you have to literally park in the fron of the resort because there is literally no parking anywhere because of how packed it can get. Its very inconvenient especially due to the fact that you have to pay 30 per night to park. If they didnt charge for parking then i would suck it up but to pay a total of $60 to have to walk easily 10 minutes to my car stinks. Also not very handicap friendly. Only certain buildings have elevators and the buildings do not connect plus there isnt handicap parking near most of the buildings. Very inconvenient as we had a wheelchair.
2024 年 5 月に 2 泊滞在
Jose Colonからの返信 (投稿日 : 2024 年 5 月 25 日)
Thank you for your review. I sincerely apologize that everything was not perfect during your stay with us. We take great pride in the cleanliness of our property and our guest rooms. If an issue is ever brought to our attention, we like to go above and beyond for our guests. With 1,000+ guest rooms including Suites, Jr. Suites, and Studios, we feel confident we have something for each guest. Please come back and see us again soon. We will work hard to keep you coming back!

2/10 (非常に不満)

Alex

カップルで旅行
良かった点 : スタッフとサービス
気になった点 : 清潔度、設備とサービス、施設のコンディションと設備
Bad overall, very old, is a Motel. Nasty, smells, doesn’t feel safe at all
2024 年 5 月に 1 泊滞在
Jose からの返信 (投稿日 : 2024 年 5 月 25 日)
Thank you for taking the time to share your concerns regarding your experience while visiting the Doubletree. It is clear from your review that we, regretfully, missed many opportunities to create the enjoyable vacation you anticipated. It is disheartening when we learn a guest has left here feeling unhappy. Thank you for your review.

6/10 (普通)

Nicholas

良かった点 : 設備とサービス、施設のコンディションと設備
気になった点 : スタッフとサービス
This is a beautiful hotel with great amenities - pools, mini golf, guest laundry, nice onsite restaurants - and comfortable rooms (mine was a little dark, but at least that meant it stayed cool). The location is extremely convenient for SeaWorld, Aquatica, and Discovery Cove, all of which are walkable from the hotel - as are various restaurants and a few garage grocery stores, although in other respects the area is fairly soulless. Unfortunately some aspects of the service were poor. Although the guest info card said that housekeeping would be provided every day, I didn’t receive *any* at any point during an 8 day stay, even after asking for it specifically at the front desk. This is the main reason I can’t give a higher rating - the trash cans were overflowing by the time I checked out. The room was initially missing an ironing board. The processing of my payment was also handled badly - I was charged less than I was supposed to be and the hotel’s subsequent attempts to claim the balance registered as suspicious activity and led to my card being frozen so I couldn’t use it for other purchases until I’d had a long call with my bank! Frustrating! However, the restaurant staff were fantastic and the external areas of the hotel were beautifully clean and well run. Overall, I would recommend it - just be prepared for a few wrinkles during your stay.
2024 年 5 月に 8 泊滞在
Jose Colonからの返信 (投稿日 : 2024 年 5 月 25 日)
Thank you so much for your review and score of our resort. We take great pride in the cleanliness of our property and our guest rooms. If an issue is ever brought to our attention, we like to go above and beyond our guest expectation as part of our Doubletree culture and guest satisfaction. I apologize that everything in your room was not set up correctly. We appreciate you staying with us. Please come visit us again.

10/10 (非常に良い)

Claudia

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Everything was good!
2024 年 5 月に 2 泊滞在
Jose Colonからの返信 (投稿日 : 2024 年 5 月 25 日)
Thank you so much for the excellent score of our resort. We take great pride in the cleanliness of our property and our guest rooms. We like to go above and beyond for our guests. The weather is typically perfect in our area, we have plenty of games, food, and drink specials for the entire family. Our team wants to try and make your experience special.

2/10 (非常に不満)

julia

気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 5 月に 2 泊滞在
Jose Colonからの返信 (投稿日 : 2024 年 5 月 25 日)
Thank you for your review. I sincerely apologize that we were not a 10 during your stay with us. We take great pride in the cleanliness of our property and our guest rooms. If an issue is ever brought to our attention, we like to go above and beyond for our guests. With 1,000+ guest rooms including Suites, Jr. Suites, and Studios, we feel confident we have something for each guest. Please come back and see us again soon. We will work hard to keep you coming back!

8/10 (良い)

Stefano

小さなお子様連れの家族旅行
良かった点 : 設備とサービス、施設のコンディションと設備
Buena ubicacion
2024 年 5 月に 5 泊滞在
Jose Colonからの返信 (投稿日 : 2024 年 5 月 25 日)
Thank you for your review. I sincerely apologize that we were not a 10 during your stay with us. We take great pride in the cleanliness of our property and our guest rooms. If an issue is ever brought to our attention, we like to go above and beyond for our guests. With 1,000+ guest rooms including Suites, Jr. Suites, and Studios, we feel confident we have something for each guest. Please come back and see us again soon. We will work hard to keep you coming back!

2/10 (非常に不満)

Andriuska

気になった点 : 清潔度
2024 年 5 月に 1 泊滞在
Jose Colonからの返信 (投稿日 : 2024 年 5 月 25 日)
Thank you for your review. I sincerely apologize that we were not a 10 during your stay with us. We take great pride in the cleanliness of our property and our guest rooms. If an issue is ever brought to our attention, we like to go above and beyond for our guests. With 1,000+ guest rooms including Suites, Jr. Suites, and Studios, we feel confident we have something for each guest. Please come back and see us again soon. We will work hard to keep you coming back!

10/10 (非常に良い)

Laura

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Everything was great,we will stay again
2024 年 5 月に 3 泊滞在
Jose Colonからの返信 (投稿日 : 2024 年 5 月 22 日)
Thank you so much for the excellent score and review of our resort. We take great pride in the cleanliness of our property and our guest rooms. We like to go above and beyond for our guests. The weather is typically perfect in our area, we have plenty of games, food, and drink specials for the entire family. Our team wants to try and make your experience special.

2/10 (非常に不満)

Sahar

グループ旅行
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
We had a reservation for 5 nights we encountered multiple occurences of roaches and we finally asked for a room swap when we were woken up by 10 roaches in the bathroom and the living room at 4 am and when asked for another room not only did they give us the furthest away room they were not accommodating and did not help us bring our luggage when asked. When we asked to speak to a manager they said they wrote notes and they will call us later with an update but never reached out. We called them and not only did they not take any notes they said they would give us 3 nights for free but when checking out they changed their minds and only offered us to waieve "resort fees' despite needing to move suitcases at 4 am with no help what so ever. Very unprofessional staff, no courtesy or accommodating staff, was spoken to very rudely and brushed off by every employee. Also, we chose this hotel for the hot tub and not only was it filthy but we called 3 times to have it fixed because it was not working and no one came to fix it, we waited well over 2 hours. Would not recommend!
2024 年 5 月に 5 泊滞在
Jose Colonからの返信 (投稿日 : 2024 年 5 月 25 日)
I sincerely apologize that everything was not perfect during your stay with us. We take great pride in the cleanliness of our property and our guest rooms. If an issue is ever brought to our attention, we like to go above and beyond for our guests. With 1,000+ guest rooms including Suites, Jr. Suites, and Studios, we feel confident we have something for each guest. Your comments are helpful to better serve all guests. We thank you for sharing these challenges you experienced, and we hope you will accept our most sincere apologies for them. Our management team just reviewed your comments, and we are taking corrective actions. We apologize that you had this experience, and we appreciate that you made us aware so these issues can be resolved. On behalf of the Doubletree Orlando at SeaWorld, please accept my sincerest apologies that the Hotel did not generally meet your expectations. Once again, I would like to thank you for your review.

10/10 (非常に良い)

Natasha

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
The cookies
2024 年 3 月に 3 泊滞在
Jose Colonからの返信 (投稿日 : 2024 年 5 月 22 日)
Thank you so much for the excellent score and review of our resort. We take great pride in the cleanliness of our property and our guest rooms. We like to go above and beyond for our guests. The weather is typically perfect in our area, we have plenty of games, food, and drink specials for the entire family. Our team wants to try and make your experience special.

4/10 (不満)

Keila

家族旅行
気になった点 : 清潔度、設備とサービス、施設のコンディションと設備
Decepcionada, el teléfono no tenía el cable, baño tapado, la caja se seguridad dañada, entre otra cosas.
2024 年 5 月に 3 泊滞在
Jose Colonからの返信 (投稿日 : 2024 年 5 月 25 日)
Le agradecemos su reseña y por informarnos sobre estas dificultades que encontró durante su estadía. El equipo de liderazgo ha revisado sus comentarios y estamos trabajando para evitar que estos desafíos ocurran en el futuro para otros huéspedes. Esperamos que acepte nuestras disculpas ya que lamentamos que haya tenido estas experiencias. Le agradecemos sus comentarios que identificaron áreas para tomar acciones correctivas. Gracias por elegir el Doubletree Resort Orlando

6/10 (普通)

Brienne

家族旅行
気になった点 : 施設のコンディションと設備
Breakfast buffet was not good and cooked properly. There were limited food choices and the rooms are a bit dated.
2024 年 5 月に 3 泊滞在
Jose Colonからの返信 (投稿日 : 2024 年 5 月 25 日)
We do appreciate that you took the time to share your observations about your stay and for providing information that will help to increase the level of service we provide to future guests here at the Doubletree Resort Orlando International Drive. We have already made changes to correct some of the areas you have mentioned and others are in process.

8/10 (良い)

Sebastian

ペット同伴の旅行, カップルで旅行, 家族旅行, 小さなお子様連れの家族旅行, グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Pretty good hotel ! 👍
2024 年 5 月に 3 泊滞在
Jose Colonからの返信 (投稿日 : 2024 年 5 月 26 日)
Thank you so much for your review and score of our resort. We take great pride in the cleanliness of our property and our guest rooms. If an issue is ever brought to our attention, we like to go above and beyond our guest expectation as part of our Doubletree culture and guest satisfaction. We appreciate you staying with us. Please come visit us again.

4/10 (不満)

Daniela

小さなお子様連れの家族旅行
気になった点 : 清潔度、施設のコンディションと設備
My roomed smelled like cigarrate smoke . Absolutely no parking space . Evertime leaving hotel to go to parks someone smoking weed out side that’s not safe for the young kids.
2024 年 5 月に 3 泊滞在
Jose Colonからの返信 (投稿日 : 2024 年 5 月 26 日)
I sincerely apologize that everything was not perfect during your stay with us. We take great pride in the cleanliness of our property and our guest rooms. If an issue is ever brought to our attention, we like to go above and beyond for our guests. With 1,000+ guest rooms including Suites, Jr. Suites, and Studios, we feel confident we have something for each guest. Your comments are helpful to better serve all guests. We thank you for sharing these challenges you experienced, and we hope you will accept our most sincere apologies for them. Our management team just reviewed your comments, and we are taking corrective actions. We apologize that you had this experience, and we appreciate that you made us aware so these issues can be resolved. On behalf of the Doubletree Orlando at SeaWorld, please accept my sincerest apologies that the Hotel did not generally meet your expectations. Once again, I would like to thank you for your review.

10/10 (非常に良い)

Leslie

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great
2024 年 5 月に 2 泊滞在
Jose Colonからの返信 (投稿日 : 2024 年 5 月 22 日)
Thank you so much for the excellent score and review of our resort. We take great pride in the cleanliness of our property and our guest rooms. We like to go above and beyond for our guests. The weather is typically perfect in our area, we have plenty of games, food, and drink specials for the entire family. Our team wants to try and make your experience special.

2/10 (非常に不満)

Yoandy

Muy mal servicio
2024 年 5 月に 3 泊滞在
Jose Colonからの返信 (投稿日 : 2024 年 5 月 26 日)
Le agradecemos su reseña y por informarnos sobre estas dificultades que encontró durante su estadía. El equipo de liderazgo ha revisado sus comentarios y estamos trabajando para evitar que estos desafíos ocurran en el futuro para otros huéspedes. Esperamos que acepte nuestras disculpas ya que lamentamos que haya tenido estas experiencias. Le agradecemos sus comentarios que identificaron áreas para tomar acciones correctivas. Gracias por elegir el Doubletree Resort Orlando

10/10 (非常に良い)

Victoria

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
We had a amazing time
2024 年 5 月に 3 泊滞在
Jose Colonからの返信 (投稿日 : 2024 年 5 月 22 日)
Thank you so much for the excellent score and review of our resort. We take great pride in the cleanliness of our property and our guest rooms. We like to go above and beyond for our guests. The weather is typically perfect in our area, we have plenty of games, food, and drink specials for the entire family. Our team wants to try and make your experience special.

2/10 (非常に不満)

John

出張
気になった点 : 設備とサービス
Horrible staff, hidden prices, poor accommodation for what the price entailed.
2024 年 5 月に 1 泊滞在
Jose Colonからの返信 (投稿日 : 2024 年 5 月 26 日)
Thank you for taking the time to share your concerns regarding your experience while visiting the Doubletree. It is clear from your review that we, regretfully, missed many opportunities to create the enjoyable vacation you anticipated. It is disheartening when we learn a guest has left here feeling unhappy. Thank you for your review. I sincerely apologize that everything was not perfect during your stay with us. We take great pride in the cleanliness of our property and our guest rooms. If an issue is ever brought to our attention, we like to go above and beyond for our guests. Thank you for staying with us.

6/10 (普通)

Syncere

出張
良かった点 : スタッフとサービス、設備とサービス
Property was okay. Staff was helpful, amenities were nice, and the breakfast was really good. Villas a bit outdated, it looked like an old apartment/motel complex. The room was clean on arrival, but no cleaning services (trash pickup) was done during our stay. Parking was absolutely atrocious. The staff should spread out guests' rooms so we're not all packed like sardines on one side of the property, fighting for parking while the other side is a ghost town. It was incredibly frustrating after a long day of meetings having to take a 10 minute walk (no direct walkways through buildings) back to the room.
2024 年 5 月に 2 泊滞在
Jose Colonからの返信 (投稿日 : 2024 年 5 月 26 日)
Thank you for your review. I sincerely apologize that we were not a 10 during your stay with us. We take great pride in the cleanliness of our property and our guest rooms. If an issue is ever brought to our attention, we like to go above and beyond for our guests. With 1,000+ guest rooms including Suites, Jr. Suites, and Studios, we feel confident we have something for each guest. Please come back and see us again soon. We will work hard to keep you coming back!

2/10 (非常に不満)

Yadiel

2024 年 5 月に 1 泊滞在
Jose Colonからの返信 (投稿日 : 2024 年 5 月 25 日)
Thank you for your review. I sincerely apologize that we were not a 10 during your stay with us. We take great pride in the cleanliness of our property and our guest rooms. If an issue is ever brought to our attention, we like to go above and beyond for our guests. With 1,000+ guest rooms including Suites, Jr. Suites, and Studios, we feel confident we have something for each guest. Please come back and see us again soon. We will work hard to keep you coming back!

2/10 (非常に不満)

Grace

気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
request house keeper, didn’t come
2024 年 5 月に 3 泊滞在

10/10 (非常に良い)

SANTHOSH

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Very nice place. Parking is little bit confusing
2024 年 5 月に 1 泊滞在
Jose Colonからの返信 (投稿日 : 2024 年 5 月 22 日)
Thank you so much for the excellent score and review of our resort. We take great pride in the cleanliness of our property and our guest rooms. We like to go above and beyond for our guests. The weather is typically perfect in our area, we have plenty of games, food, and drink specials for the entire family. Our team wants to try and make your experience special.

10/10 (非常に良い)

Elizabet

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
I loved the breakfast
2024 年 5 月に 2 泊滞在
Jose Colonからの返信 (投稿日 : 2024 年 5 月 22 日)
Thank you so much for the excellent score and review of our resort. We take great pride in the cleanliness of our property and our guest rooms. We like to go above and beyond for our guests. The weather is typically perfect in our area, we have plenty of games, food, and drink specials for the entire family. Our team wants to try and make your experience special.

10/10 (非常に良い)

Xavier

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Excelente
2024 年 5 月に 2 泊滞在
Jose Colonからの返信 (投稿日 : 2024 年 5 月 22 日)
Thank you so much for the excellent score and review of our resort. We take great pride in the cleanliness of our property and our guest rooms. We like to go above and beyond for our guests. The weather is typically perfect in our area, we have plenty of games, food, and drink specials for the entire family. Our team wants to try and make your experience special.

2/10 (非常に不満)

Jade

気になった点 : 清潔度
2024 年 5 月に 3 泊滞在
Jose Colonからの返信 (投稿日 : 2024 年 5 月 26 日)
Thank you so much for your review and score of our resort. We take great pride in the cleanliness of our property and our guest rooms. If an issue is ever brought to our attention, we like to go above and beyond our guest expectation as part of our Doubletree culture and guest satisfaction. We appreciate you staying with us. Please come visit us again.